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5 P&O Cruises Aurora Europe - All Cruise Reviews

Very poor entertainment, had a 10yr old with us that hated kids club (couldn’t blame her) same stuff on every night. The spa on the ship was appalling, still kicking myself for not walking out. Bar closed at midnight, nowhere else except ... Read More
Very poor entertainment, had a 10yr old with us that hated kids club (couldn’t blame her) same stuff on every night. The spa on the ship was appalling, still kicking myself for not walking out. Bar closed at midnight, nowhere else except room service to get a drink. Staff entertainment didn’t show up on numerous occasions. Was a complete waste of money, hated every moment of being on the ship. Luckily we managed to see some amazing places. Great thing was the room, always clean and tidy. Although they never topped up the mini bar. Found out towards the end that you had to ask and sign for anything after the first night. Plus only complimentary water on the first night! Just constantly felt like there was nothing to do, was definitely aimed at the older crowd. If you want to know how to get rid of fluid retention this is your ship *yawn* Read Less
Sail Date December 2018
We enjoyed a Christmas Cruise last year with Royal Caribean and anticipated a similar experience - what a disappointment. Before we even started we found the website very difficult to navigate and actually speaking to someone on the ... Read More
We enjoyed a Christmas Cruise last year with Royal Caribean and anticipated a similar experience - what a disappointment. Before we even started we found the website very difficult to navigate and actually speaking to someone on the phone even more difficult. The coach trip to Southampton was well communicated and the coach was large and spacious. The fact that coach parked well away from the pick up point was a major problem as we had to man handle our luggage several hundred yards in wet conditions. ( This was true of the return journey too) Registration was smooth as was the emergency briefing. The food in the Horizon restuarant (breakfast and lunch) was on a par with a Wetherstones pub. Scrambled eggs made with egg powder and toast as hard as biscuits with no difference in choice from day to day. One egg station with massive queues. Lunch offered a more varied choice but the quality and presentation ( apart from desserts) was a low standard. Food apparently haphazardly piled into heated trays. Dinner in the Medina restuarant was much better but apart from Christmas Day the food on the two other formal nights was not special. Service in the restaurants and bars was mixed. The almost complete reliance on male waiters and bar staff was most surprising - some were very good but others surly and arrogant, particularly when dealing with my wife who is Asian and was ignored or looked down upon on many occasions. Evening entertainment was very limited. The Headliners sang and danced to popular groups/genres and were well drilled. Hardly West End show performers though and the 'shows' lacked creativity, uniqueness or any 'wow' factor. The stopping off points, Oslo, Copenhagen, Amsterdam and Bruges were well selected and the best parts of our trip. The guests on board were mainly couples and for the most part elderly. My wife christened the cruise ship a floating nursing home as many many guests were infirm needing help in one way or another to get round the ship. The ones in motorized wheelchairs were reckless and seemed to have little regard for fellow passengers whilst the ones on sticks or walking frames seemed to block passageways by walking 2 or 3 abreast. All in all a very disappointing experience and one I will not repeat. The difference between the Royal Caribean experience and the P&O Aurora experience is so vast it cannot sensibly be measured in my view. Read Less
Sail Date December 2018
Having been on Oriana on a 17 day cruise around the canary islands, September 2017, my heart SANK when my wife told me that she'd booked a Xmas market cruise on Aurora. I've never had a good experience on this ship and this ... Read More
Having been on Oriana on a 17 day cruise around the canary islands, September 2017, my heart SANK when my wife told me that she'd booked a Xmas market cruise on Aurora. I've never had a good experience on this ship and this cruise was no exception. The Champions bar is an open area one side of the main thoroughfare with the fruit machines banging away on the other side, went there once on first day, rude, disinterested bar staff, never went back. Raffles bar was true to form, one day it was busy and hardly any staff, we were ignored for so long it was quicker to go to the self service on 12 and bring food down, another day it was very quiet and I had a pot of tea and a sandwich; I went back to the counter for a cake, Oh No! One pot of tea = one roll or a cake, you can't have both! As expected, disinterested staff and the ' One Cake Rule ' applied randomly. I went to deck 12 and brought back a plate of cakes. We complained to reception. Much use that was. We usually retired to Andersons Bar at 11pm for cocktails, an experience once again ruined by a cleaner coming along every night at about 11.15 with a faulty Henry vacuum cleaner that sounded like a small jet engine. I should not have to raise my voice or lean closer to hear someone talking to me because of that racket, lasting abour 20 minutes, I complained to the bar staff but was told " she's only doing her job". Disgraceful. Well at least there's the Crow's Nest, oops! no seats available. On previous cruises I was never able to get much use of the ridiculously small weight training section of the Gym, usually because Aurora staff were using it. I didn't even bother wasting my time on this cruise. Here's the good bit; we were freedom dining and happened to get the same table every night. The food was first class and the waiters were excellent. What a shame that Oriana is going, I've had many excellent cruises on that ship, I'll not go on Aurora again. And before I forget, the Beach Hut which is 'enhanced dining' doesn't do cheese and biscuits after the main meal, off to deck 12 again. Read Less
Sail Date December 2018
My family booked onto this cruise as a birthday gift for my brother turning 21. We have been on a few cruises before and this is the first time I've ever experienced any issues. First issue was that we requested cabins with baths. ... Read More
My family booked onto this cruise as a birthday gift for my brother turning 21. We have been on a few cruises before and this is the first time I've ever experienced any issues. First issue was that we requested cabins with baths. Travel agent said not a problem but upon embarkation we found out that only one cabin had one. Tried to complain to P&O about this but they explained they were fully booked. We're not demanding passengers, We just expect to have the same kind of service you would have in a high street restaurant at the very minimum. However any time we ordered a drink, food or such outside of the restaurants, we would have a very rude reaction from the staff. We bought a pepsi card, every time we tried to use it, we would have the staff member look at us and walk off without saying so much as a "sure thing!" or "Not a problem!". The cruise we were on had a number of young stag do's on board so we assume that the staff were overworked and stressed out by how intimidating they were being but it's still no excuse to treat other passengers that way. We had pre-ordered a birthday cake for my brothers 21st to be delivered to the table at sindhu, they didn't know what happened to the cake after we enquired. The next day we were told they "found it" and delivered it to the table. I know they tried to do right but having a cake a day late isn't what we paid for. Amongst this, The buffet area was mislabeling food, I had an allergic reaction as they listed fish as chicken. I brought it to the attention of the manager at the time who just took all the labels off the food and walked off. Complained the next morning and was told it was going to be looked into. To give credit where credit is due, The team at Sindhu were fantastic and so was the food! Our waiter at dinner as well as our wine waiter were also top class. It's just a shame that outside of dinnertime, we were treated incredibly badly. The locations were great, the weather was also great so it's hard to say the entire holiday is ruined, I just remember on previous cruises we would be so happy to get back on board the ship because we'd be treated well and have good food and drink no matter what we experienced on shore. I think this cruise was ruined by the stag do's to be honest. I don't mind people having fun but when they are intimidating staff and passengers, getting extremely drunk and rowdy, someone should cut off their alcohol supply. I'm also shocked that a few of them were smoking weed on the top deck by the pool and no staff tried to stop them. I think they were scared and the exhaustion was taken out on other passengers for this rowdy groups behaviour. This whole experience has left me never wanting to use P&O/Carnival Group again and I'd advise anybody looking to take a cruise on the aurora to take a second think. I met other Cruise Critic users on board who had similar experiences and I expect there to be a few more from the same journey to share the same reviews. Read Less
Sail Date June 2018
Friends/family had continually mentioned about my sister and I going on a cruise, both of us are divorced and travel regularly on holiday so we took the plunge and booked a mini cruise to see Bruges in Belgium as well as Guernsey, as a ... Read More
Friends/family had continually mentioned about my sister and I going on a cruise, both of us are divorced and travel regularly on holiday so we took the plunge and booked a mini cruise to see Bruges in Belgium as well as Guernsey, as a taster cruise. We were texted/emailed re a change in itinerary a couple of days beforehand. It was quite a long time actually boarding Aurora. We decided against waiting for the queues in the buffet as not enough time before our muster meeting. Our muster point in the Cinema was changed from 16.00 to 16.30 (we would have had time for a late lunch in the end) after we had left the cabin with the lifejackets and waiting for 10 mins, so by the time we had had the rescheduled muster meeting at 16.30 and returned to the cabin, we noticed the ship moving, we had no time to get to a top deck with our bottle of Prosecco to wave goodbye to Southampton so made do with a glass of wine on one of lower covered-in decks - not what we had planned. The itinerary was reversed because of the poor weather so Guernsey was first due to the tender boats, one of which was directly underneath our cabin so we were woken at a very early hour by the noise of the tender mechanism being swung out to lower the tender boat. We spent a stormy night at sea and on arrival at Zebrugge (having put our watches forward an hour) were informed that we could not berth so the trip was OFF. We spent a day at sea going up and down the English Channel in a Force 8 gale, most decks were out of bounds (obviously) and when we saw the White Cliffs of Dover, we put our watches back not realising that the ship was staying on Belgium time so we were an hour late for dinner and missed the first show. (We were not the only ones onboard that did this). The toilets blocked. We asked our waiter to ask the wine waiter to order more wine for us and he never returned. There was a very long wait for cocktails in the bar. The bed linen did not smell very fresh. Now I know you cannot help the weather but perhaps we should have stayed with the itinerary and gone to Bruges first - the whole point of my booking this cruise as a cruise to Zebrugge to visit Bruges seemed to be a better option than flying/coach/train - how wrong was I? Plus points, nice cabin and balcony, good food, good entertainment. It was unfortunate that this happened on our first cruise as I was planning a Caribbean cruise for January 2016 but am not sure I want to take the risk regarding ports not accessible because of the weather - as bad weather follows me around the world! Read Less
Sail Date May 2015
Aurora Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 3.0 3.9
Entertainment 4.0 3.5
Public Rooms 5.0 4.1
Fitness Recreation 4.0 3.5
Family 5.0 3.5
Shore Excursion 4.0 3.5
Enrichment 3.0 3.4
Service 4.0 4.2
Value For Money 5.0 3.7
Rates 3.0 3.9

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