3 Auckland to Australia & New Zealand Viking Ocean Viking Orion Cruise Reviews

This was our second Viking Cruise. Loved it the first time we cruised with Viking Sea; all went according to what we paid for and what we got. Our Penthouse Junior Suite (PJS 8007) was what we asked for and that was exactly what we got. ... Read More
This was our second Viking Cruise. Loved it the first time we cruised with Viking Sea; all went according to what we paid for and what we got. Our Penthouse Junior Suite (PJS 8007) was what we asked for and that was exactly what we got. Based upon this positive experience, we booked a second cruise to New Zealand and Australia. We elected to add a pre-cruise extension in Auckland and love the vitality of the city. The hotel assignment offered comfortable rooms conveniently located to the city's highlights. The cruise lasted about 3 weeks and made all stops as per the itinerary. The ship handled very rough seas fairly well, and the ship's common areas were as advertised on the website. There were many "at sea" days. Meals in the dining venues allowed for decent variety. The restaurants are the same ones on all the ocean ships and, at Manfredi's, we saw the same things on the menu as we'd seen on the Viking Sun. Breakfast in the World Cafe offered a good variety. We saw one or two shows while on board. The Aboriginal show the last night was quite good. Some of the lecturers were outstanding and it was nice to be able to watch them in our room when we were not able to attend the lectures. The crew were helpful and performed their jobs well. There was not enough time in ports to really enjoy the areas. We would have liked more free time. Embarkation and disembarkation went smoothly. The Viking Orion is identical to any of the other Viking Ocean ships which made the entire experience very predictable. Our room was horrible. Our Viking Agent concealed from us that we were assigned one of the two "handicapped' rooms (room 6020) and we only learned about our room assignment until the day before departure. This handicapped room is grossly misrepresented as a Penthouse Junior Suite room. Viking's website contains not so much as one photo for this inadequate room (there are only 2 handicapped cabins on the entire ship). If someone needs wheelchair access, then 6020 or 6021 are the rooms to book. Otherwise, the access to the cabin's deck posed a serious tripping hazard. Furthermore, the room configuration further reduces any usable interior space. Our room had no sitting room (like every other room on the entire ship besides room 6021) and we needed to sit on the bed to watch TV. We needed to bring in the table from the deck whereas all other rooms actually had a coffee table, etc. Viking advertises this "handicapped room" (rooms 6020 and 6021) as consisting of 405 sf. but it is not. We measured the suite and deck; our suite 6020 fell so far short of 405 sq as to make this a case for a serious misrepresentation. The General Manager of our cruise wrote to Viking's head office telling them "we have had complaints with this room in the past" (so Viking had already known about previous problems with these rooms) when we told him about our concerns. He told us Viking would only deal with us when we returned home. Which they did. Just as an aside (and a heads-up), unhappy travelers who decide to settle their claims with Viking are required, by Viking, to sign a non-disclosure agreement with Viking that prohibits us travelers from saying anything negative about Viking or talking about our experiences. Ever. Go through a travel agent. Protect yourself and your investment. Your own personal travel agent is interested in having "you" return as a future customer to whom they will sell future travel business. We also have an official BBB claim in progress against Viking (with photos). Variety is the spice of life. There is little or no variety here. And the more ships Viking adds, the greater is the impact on quality control. One of the two main elevators did not function for the entire duration of our cruise. The main oven in the restaurant did not operate properly one night and the raw fish for dinner was apologized for with free bottles of wine sent to rooms of all those who dined there. The room greatly impacted our ability to enjoy the cruise. Read Less
Sail Date February 2019
I picked Viking For my ocean cruise because they did such a wonderful job on my river cruise in Europe. Unfortunately they are beginners on the ocean. The cruise was disappointing On many levels to the point of me feeling I had wasted my ... Read More
I picked Viking For my ocean cruise because they did such a wonderful job on my river cruise in Europe. Unfortunately they are beginners on the ocean. The cruise was disappointing On many levels to the point of me feeling I had wasted my money. Unlike the river cruise which was leisurely with a pampered and elegant feel, the ocean cruise was hurried And low budget. We missed several ports of call because passengers got seasick and there was too much wind? Unlike other cruises that pass out nausea medication prior to hitting open sea, Viking waited until passengers got sick and then rationed seasick pills. Some bought them in the pharmacy. There were barf bags On every floor. I saw one passenger vomit in the dining room. I didn’t see any wind. I do get seasick without medication but the water looked fine to me.There were rumors that the crew Lacked Ability to get into the harbors. The staff were all very pleasant and agreeable but lacked real comprehension of English. I was told my laundry was included in my cabin but was charged for it. A communication misunderstanding. I qualified for a free pressing but not for free washing.At dinner the waiters explanation of the meal described a casserole but it was just a piece of roasted chicken. The gentleman who gave the daily slideshow presentation had such a thick accent that we understood little of what he said. We were stuck for several days On board with Little to do Unless you play bridge or drank all day.Even our TV didn’t work. It took four calls for maintenance for them to replace the remote Which we said was the problem during the first Maintenance call. Unlike my river cruise where my gluten-free meals were arranged daily by one wonderful staff member, there was no coordination of meals On this cruise. I had to ask at every meal for gluten-free options. Sometime I got a stare. Often I got a cold roll after I had finished all of my meal. One time I was told to go stand in line at another location, ask for the bread and then come back to get the rest of my meal. I was told at times that there wasn’t a gluten-free option. I got daily letters at my cabin addressed to Mr. But I am a woman not a man. They never did fix it. Considering how many thousands of dollars I paid for the trip you would think they could at least know that much about me. My brother got food poisoning after eating mussels in the restaurant. My sister made several trips to the infirmary From riding in the wheel well Of a Jeep during A long day excursion. They missed several day excursions and Viking would not refund what they paid for them. I wrote a detailed letter to Viking when I returned home listing all of the above problems and more because there were more. All I got was a voucher toward another cruise which expired in 12 months. Absolutely insulting! After a cruise like that who would want to repeat it ? Read Less
Sail Date December 2018
Before we departed on our trip, excursions were cancelled by Viking. So we arranged independent tours only to have to cancel these excursions because Viking cancelled 2 ports during our cruise. Imagine being on board and having to call ... Read More
Before we departed on our trip, excursions were cancelled by Viking. So we arranged independent tours only to have to cancel these excursions because Viking cancelled 2 ports during our cruise. Imagine being on board and having to call tour companies and tell them our port was cancelled and can we get our money back within a 24 hour notice of cancellation. This was a nightmare. Christ Church and Hobart, Tasmania were cancelled during our cruise. These cancellations caused disappointments for every person on board. Viking said they would give us a credit. You won’t believe what they offered us. A $250 voucher to use on another cruise. Seriously this was a very expensive trip and we missed seeing Mt Cook and Tasmania. Also our room was wrong. The photo on the Viking website was not the room we were assigned. Viking has corrected the photo our incident. This photo has been wrong for several of their ships. And the pricing was wrong too. I can’t tell you the number of calls to Viking that it took for us to get our refund. This is not our first trip on Viking. And there have been problems on every trip. This first Viking River Cruise we were stuck at a horrible port for 2 nights in Passau, Germany. We were given a voucher to use on another trip. That’s why we took another Viking cruise and only to spend more money with Viking. We have refused the Australian- New Zealand voucher because I refuse to give Viking anymore money. And if we accepted the voucher they wanted us to sign a non-disclosure letter. We decided to not accept the voucher so that we could share our disappointing experiences with Viking Yes the ship is gorgeous, but the customer service is horrible and you can not believe that what you buy from Viking will actually happen. Viking has no problems in cancelling excursions, cancelling ports and docking in crummy ports. And they will not refund you your money. Read Less
Sail Date December 2018
Viking Orion Ratings
Category Editor Member
Cabins 5.0 4.7
Dining 5.0 4.4
Entertainment 4.0 4.1
Public Rooms 5.0 4.8
Fitness Recreation 5.0 4.4
Family N/A 4.4
Shore Excursion 4.0 3.9
Enrichment 5.0 4.3
Service 4.5 4.6
Value For Money 5.0 4.1

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