We are elite plus and have cruised with Celebrity on numerous times. Based on our last experience , they seem more like a budget line at a premium price. They have definitely lost their vibe and more of a has been. It seems to keep ... Read More
We are elite plus and have cruised with Celebrity on numerous times. Based on our last experience , they seem more like a budget line at a premium price. They have definitely lost their vibe and more of a has been. It seems to keep corporate profits up, they've made many noticeable cuts which impact the passenger experience. We will never cruise with them again. For the high prices they charge, there are far better options with other cruise lines that have new ships and a more upscale experience with better dining without all of the upcharges.
The ship has a capacity of 2850 passengers and we were told by hotel mgmt that there were over 3000 passengers on the ship. International crowd with about 1/3 from US. It was impossible to find a table in the main dining room during main dining hours, long waits for elevators, crowded public spaces, long lines to get off the ship and just an overall body press. This older ship is pretty but starting to show its age.
We were in a Royal suite which was in good shape, liked the bathrooms and walk-in closet. The worst part about the cabin is the lack of decent sound-proofing between floors and cabins. Don't like being awoken when . the family on top of us get in late and up early. Children running back and forth for hours, loud TV and music-spoiled the cabin experience and ability to sleep in. Complained several times but you get treated like you are a unreasonable to expect a serene environment by ship staff and security. We had security staff show up at our door wearing body cameras after we complained several times about the loud noise from cabin above. You don't want to mess with these guys-not pleasant and always remember you are under Maritime law which is scary in itself. Cabin staff did a good job and worked hard.
We used to love the food on Celebrity but it has gone downhill across the board and not very good. My husband and I lost weight on this cruise. The quality of room service food was the worst we've ever had reminding us of airline food and menu is limited without an up charges for better selections. We dined in the buffet which was repetitive and just not good. The suite restaurant, Luminae was the worst on the ship. It was mostly empty, understaffed, beyond slow service and very limited menu. Twice was enough and the main dining room has better options. The Silk Road is the best specialty restaurant as far as service and menu. Tuscan Grille has a new menu which has really downscaled what onc e was our favorite. The menu in Murano is too rich for most people and not worth the upcharge.
The health club was the most crowded that we'd experienced on a ship with older equipment. We had several spa treatments but thought they were overpriced and thought all of the high pressure sales after a treatment was obnoxious. We even started getting several calls from the spa each day wanting us to made more appointments. We finally had to ask them to stop calling us.
The entertainment was pretty much more of the same and inferior to NCL and other ships. We noticed less live music also on the ship I'm sure due to all of the cutbacks made by Celebrity. The overall level of service on the ship was inconsistent. Some bars and food service seemed understaffed and the not usual amount of smiling faces as in the past. Guest relations acted like the passenger was just a headache and unresponsive or unhelpful on several occasions , like when we were questioning charges on the and not helping us with promised travel assistance. The weather was cool most of the time and we encountered some very rough seas for a few days and the Captain changed the itinerary for the safety of all on board. Did not book any shore excursions as they are overpriced and limited. Much better options if you do the research.
Overall this was the worst cruise out of over 20+ cruises with multiple lines due to the ship being overcrowded, noisy cabin, rude staff, mediocre food and onboard experience. Very poor value when compared to Viking, Oceania, HAL, etc. New Zealand and Australia are wonderful places but there are much better options than Celebrity or RCCL. Read Less