1 Auckland Oceania Regatta Cruise Reviews

We chose this cruise bc of Oceania's reputation for good service. But the service we got was horrible. Every time we had to interact with someone (anyone) from guest services, the responses were invariably "what did YOU do to ... Read More
We chose this cruise bc of Oceania's reputation for good service. But the service we got was horrible. Every time we had to interact with someone (anyone) from guest services, the responses were invariably "what did YOU do to screw this up, valued passengers of ours?" Almost every port of call had a major mishap - either we had to miss 2 due to weather, the tender was hours late, they had the wrong gangway out, they dropped us off at the wrong spot to retrieve a shuttle back to the ship and left us standing in the rain for 90 minutes, etc etc. It ended up that we spent an extra 2.5 days at sea - out of a 13 day cruise bc of weather, but NO efforts were made to help make up for the missed shore excursions. The lecturer was OK, although his style was disjointed, and with so much time at sea, the bridge experts became the only option to fight off boredom. Unfortunately, they were both controlling ladies who would not let the passengers play the game - instead monopolizing the play. We were never welcomed to the ship, and they could not wait to get us off the vessel either (admittedly, we couldn't wait to leave, so that worked out great) We would NEVER consider cruising with Oceania again. Save your money and go for a better, and more affordable cruise line. Read Less
Sail Date December 2017
Regatta Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 5.0 4.2
Entertainment 3.5 3.5
Public Rooms 4.0 4.4
Fitness Recreation 4.5 3.8
Family 2.0 3.8
Shore Excursion 4.0 3.2
Enrichment 4.5 3.5
Service 5.0 4.3
Value For Money 4.5 3.5
Rates 4.0 4.0

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