5 Auckland Luxury Cruise Reviews

Great itinerary. I think you can see the changes now that Royal Caribbean is the new owner.The food was fair at best. For a cruise of this length there was not enough change. Menu seemed to change only after 7 days. Many sauces slopped on ... Read More
Great itinerary. I think you can see the changes now that Royal Caribbean is the new owner.The food was fair at best. For a cruise of this length there was not enough change. Menu seemed to change only after 7 days. Many sauces slopped on all entries. Breakfast and lunch were fair at best. Many lunch items were inedible. I think they were not buying quality meats. Salads were non existent. There were few if any vegetables. There was not much as an alternative to eating in the dining rooms. We cancelled our reservations at the specialty restaurants ($ 60 per person) after many people told us it was poor and a waste of money. If you did not go on an excursion there was not much to do on the ship. Sea days (and we had a few) were very boring. Disembarkation and travel to the airport was like a cattle car. There were many unhappy passengers This was not our first Silversea, but it will probably be our last. How Sad! Read Less
Sail Date February 2020
It is with great sadness that I am writing this review as I have never had to write a negative review before, however we have written to Seabourn since returning home and as they refuse to accept responsibility for issues then I feel it is ... Read More
It is with great sadness that I am writing this review as I have never had to write a negative review before, however we have written to Seabourn since returning home and as they refuse to accept responsibility for issues then I feel it is my responsibility to inform potential customers of potential problems.. We chose the cruise as part of a long holiday to New Zealand. We had travelled on Seabourn Encore the previous year to Australia and were mainly satisfied so we didn’t hesitate to book again. There was not much availability so our cruise consultant chose a cabin for us. Our cabin was appalling, ( see review below). We tried to change cabin, we were more than willing to pay to upgrade but the head of Guest Services said she would come back to us and never did.( we had already tried to get info about the cabin before leaving the UK) It was very galling to see the Seabourn Venture staff and even guest entertainers had cabins in better areas than we were allowed to purchase. Our first day was ok and then for some reason despite knowing of bad weather the captain decided to sail the ship to Norfolk Island. I had 4 days flat on my back with sea sickness as the swell was a constant 13-19ft and the ship was unstable, making it very uncomfortable to move around. At times it felt very dangerous. As expected we could not tender at Norfolk Island, In fact Seabourn have only tendered 2 out of the last 18 attempts!!!! Why did they attempt it knowing the weather was bad? And why do they not publicise how unlikely it is that the visit to the port of Norfolk Island will be successful? On the 6th day I made it out of bed and managed an excursion but then I started to feel ill. I was in agony. I was forced to see the ships doctor and found out I had streptococcal tonsillitis. Apparently there had been an outbreak on the previous cruise and a few of the crew caught it. We thought it was because nobody is asked to use the hand sanitizer anywhere on the ship and therefore hygiene standards are not as good as they should be. This was not the case when we were on the ship last time. Standards have definitely dropped over the year. I then spent another 3 days in bed, having to visit the doctor again to get stronger pain medication as I was in agony. It cost me 400 dollars through non of my own fault!!!! I have to say that Madeline our cabin attendant was fantastic and tried very hard to help me whilst I was ill. She was very sympathetic and genuinely cared. A credit to Seabourn. I recovered and then managed to enjoy visiting the other ports we did dock or tender at. The food standards have definitely dropped since the previous year. I can only describe the food as very boring, apart from the pool bar at night where at least the food had some flavour. We spoke to so many people who felt the same that we stopped speaking to people as we were not only bored with the food but bored with talking about it!! The entertainment was lack lustre and uninspiring. Cost cutting could be seen in all areas. On a positive the shore excursions were well organised and the staff very friendly. Please be careful when choosing a V1. It is very different to a V6 and I would hate anybody else to run off the ship at the end of a cruise as we did because we could not wait to leave. Read Less
Sail Date February 2019
My wife and I go on a cruise almost every year. We have cruised with Crystal, Regent, Ocena, Princess, Cunard, Holland America over the years. Crystal has always been our preferred cruise line. We chose this cruise for three main reasons: ... Read More
My wife and I go on a cruise almost every year. We have cruised with Crystal, Regent, Ocena, Princess, Cunard, Holland America over the years. Crystal has always been our preferred cruise line. We chose this cruise for three main reasons: (1) I badly wanted to visit my mother's grave in Hobart (Tasmania) and this cruise included Hobart in its itinerary; (2) we wanted to go to Australian Open tennis tournament after the cruise; and (3) we wanted to see the main cities of New Zealand and Australia. Additional considerations for us included the newness of Viking Orion, good reviews of Viking ocean cruises, being only for adults and no requirement for formal attire. Embarkation and disembarkation went smoothly. The ship was beautiful; eveything on the ship had been tastefully designed. Our cabin was on deck 6 and classified as deluxe veranda; its size was perfectly satisfactory, the bed was very comfortable and the bathroom was fine. There was an excellent fridge in the room and the WiFi signal was acceptable. In commen areas WiFi worked very well about 80% of the time (10-15 Mbps), which is excellent considering the remote areas we were sailing at. Dining: There were two specialty dining venues in addition to the main dining room and the "world cafe" where food was served buffet style. There were also three other locations where one can have open sandwiches, hamburgers etc. Entertainment: Compared to other cruises there was minimal entertainment of relatively low quality. Since we didn't much care about the generally low quality stage performances on cruise ships this was not an issue for us. The lectures were fine. Now, why do I give this cruise only 2 stars: The captain decided not to go to Christchurch and more importantly Hobart for weather related reasons. In his announcements he repeated that "our safety was his main priority" and provided only scant reasons for his decisions, which didn't satify anybody because weather, as far as we could determine, was not particularly bad at either port. That is two ports of call out of seven. I was very disappointed and angry as I wondered when will I ever have another chance to go to Hobart. So we ended up spending two extra days at sea and one extra day in Melbourne, which meant nothing to us because we were going to be in Melbourne for Australian Open anyway. The food was prepared by non-specialist cooks and the quality was in general quite poor. Our first dinner on board was just awful and I knew right at the outset we were going to have problems with food quality. Dinner on December 31st, New Year's Eve, was nothing special. They made no effort whatsoever to celebrate the arrival of the new year in the dining room. The variety of the food items included in the menus of the main dining room and the World Cafe became absolutely monotonous and boring. Fruit selection consisted of melon, watermelon, pineapple, apples, and strawberries all of which were tasteless. There was plently of meat but very little edible seafood. They even managed to cook salmon welldone! Shellfish was also plenty but tasteless. Imagine, you are travelling in the middle of summer in places that are well known for their vegetables and fruits (e.g. kiwi fruit, mangos, peaches, grapes) and none of them made an appearance at our dinner table. Same for seafood. The fish served were all of European origin and frozen - that's probably why they always cooked the fish until it was compeletly dry. Barista coffee was bad - we were told by one of the coffee baristas that the machines, not the coffee beans, were to blame. The staff clearly needed more training and better language skills. Often they did not understand what we asked for. Poorly selected music (rock, country etc.) played loudly on deck 7 where everyone congregated most of the time. The cover over Deck 7 would often be closed when the weather was hot with no wind making the place like a sauna and open when it was windy and cool. I mentioned this to staff and got no response. The included shore excursions were good. We received an email from Viking offering us $250 credit towards a future Viking cruise for missing out on two ports of call. I also received a phone call from a Viking representative after we returned home who tried to sell me another Viking cruise by offering "additional (to $250) cruise credit as further compensation". That is not an acceptable service recovery in my book. I will not go on another Viking Cruise and my wife feels the same. Read Less
Sail Date December 2018
chose the cruise for silver sea reputation and ports of call. too many sea days, some ports of call were a total waste of time. could have stayed longer in main ports, bali and perth. perhaps cost of ports was too high to remain ... Read More
chose the cruise for silver sea reputation and ports of call. too many sea days, some ports of call were a total waste of time. could have stayed longer in main ports, bali and perth. perhaps cost of ports was too high to remain there. would not recommend this ship or ports of call to anyone. excursion director had poor attitude and not professional. restaurants excluding pool area were excellent. staff extremely courteous and professional at all times. some managers need to learn how to deal with issues. ist cruise auckland had many unhappy cruisers, 2nd out of sydney less issues but still management needs to learn how to follow up and deal with customers this ship has aged and needs a facelift. i sailed with silver seas a few years ago and the ship was excellent, time has not been kind to this one. i would not recommend to my friends to sail on this ship. Read Less
Sail Date December 2017
The whole cruise started with a computer problem at check-in. We had to wait 2 hours in the cruise terminal without proper seating abilities and not even a single water, not to speak of Champagne was offered. After check in we had to rush ... Read More
The whole cruise started with a computer problem at check-in. We had to wait 2 hours in the cruise terminal without proper seating abilities and not even a single water, not to speak of Champagne was offered. After check in we had to rush to one restaurant, where people were fighting for space to get a bite of lunch, crazy !! Coming first time into our cabin, the luggage was not there. We had to do the safety drill drill first, returning to our cabin the luggage finally was there after complaining a number of times. The we had 60 minutes for unpacking and getting ready for dinner !!! The next couple of days were nice, pleasant staff and a good service. Then the disaster started. Bad weather, 5 days of heavy storm. Scheduled stops, the main highlights of the cruise, Milford Sound and Stewart Island were cancelled. Tours did not take place, we had lo sty in shelter instead of going to the Fjordlands. No proper explanations by the Captain, no excuses, even during the stormy weather social events, supposed to be a highlight, took place, while a lot of the guests could not leave their cabin. Then three seedays to Melbourne. Suddenly on the evening before arriving in Melbourne we were told at 9.00 p.m., that we would arrive 5 hours late and the visit would have to be shortened. Again no excuse, Seaborn just wanted to catch their schedule where they had arrangement with local tour partners as they did not want to pay cancellation fees to them and us. We were treated like children. Not worthwhile a single dollar spent. we left the ship 4 night early in Melbourne, tired of the service, the communication, changes of trips and a disastrous communication from the Captain and his staff. Never again a cruise with Seabourn !!!!! Go for Chrystal !!!!!!!!!!!!!!!!   Read Less
Sail Date January 2014

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