1. Home
  2. Cruise Lines
  3. Celestyal Cruises
  4. Celestyal Crystal Review
  5. Celestyal Crystal Cruise Reviews

54 Athens (Piraeus) Celestyal Cruises Celestyal Crystal Cruise Reviews

I chose this cruise, because I wanted to have fun with my wife. I hoped I would find a clear and fresh cabin but I didn't. So I don't suggest it to anonybody. Besides doctor does not appear, if you call him. A nurse is sent in ... Read More
I chose this cruise, because I wanted to have fun with my wife. I hoped I would find a clear and fresh cabin but I didn't. So I don't suggest it to anonybody. Besides doctor does not appear, if you call him. A nurse is sent in order not to pay 45€ per visit! The pharmacy is not properly updated and you may be in danger during the cruise, if something health matter occures. I called the hospital of the ship and an ironical nurse came into my cabin. She gave me a medicine for diarroia, caused by bad food in the ship, that caused stomachache and breathing problem during the night. Also many members of the crew didn't speak greek, although the majority of the passengers of the ship were greek people. I obviously do not suggest that cruise to anybody. I left the cruise in Kos in the third day and I did not regret it. Read Less
Sail Date August 2016
We are seasoned cruiser's and world travelers. We fully understand that places outside the USA can be quite different since we have traveled to China (lived there for a total of 12 weeks) , Russia and many other countries. This cruise ... Read More
We are seasoned cruiser's and world travelers. We fully understand that places outside the USA can be quite different since we have traveled to China (lived there for a total of 12 weeks) , Russia and many other countries. This cruise ship, and I have to assume company, are by far the worst we have encountered. Avoid this company unless you are prepared for very poor service, food and tours. Here are a few of the events that caused four of us to come to that conclusion. 1. Food: The standard fare is buffet unless you can time your life to their inane sit down schedules. The food served in sit down is the same as the buffet.. Coffee is instant unless you pay for the upgraded beverage package. Getting a glass of water is via ONe small , very slow spigot at the bar. Que lines abound at the buffet with little thought given to flow. (folks wanting desert have to step through the line waiting for the main foods). Forgot your silverware? back to the line for you! Tables to sit to eat can be scarce. Institutional food is a description that gives more credit than is due. 2. This is a converted passenger ship and it shows. They like to tout that is is not like other cruise ships in that it is not "cookie cutter" but in reality the room selection is built to confuse and has no rhyme or reason as to the price and value. Our initial room was with limited view two beds and two chairs. On the second day out the ship was refuled. Somehow fuel oil got into our cabin. We asked to be moved since the odor was strong and affected our breathing. We were told nothing was available. They sprinkled some chemical around the room. No help. They cleaned the carpet. No help. On the fourth day we were given an option to take another room. We moved to clean air but a smaller cabin with two beds and no chairs. We had to crawl over each other to get in bed. All along I asked for a consideration to our expenses. I was told we were given an upgraded room. At the end of the cruise I asked to speak to a manager regarding our room experience. The person on duty refused to come out to speak to me. The messenger just kept saying we were treated fairly and should be happy we got an upgrade. So the bottom line here is if you have a problem during the cruise , you are not likely to get any sympathy or assistance. 3. Tours on our ship followed the food and cabin experience. Our first land cruise involved about 25 people. We were given head sets so we could hear the tour guide. At the first opportunity our guide asked us to turn on the head sets. My wife's did not work. She tried to stand close to the guide but there were many other guides in each area of interest and the guide kept moving around the group. Upon our return to the ship I advised the person taking the audio devices that my wife's did not work. He said that tomorrow they would give me better devices and threw the device in the pile of devices. I asked how they would know which one did not work. He said that was someone elses problem. I went to the land cruise desk and complained. They said they were sorry but nothing could be done. The next day we were one of the last groups off the ship. When I asked the tour guide where we could get audio devices , she said they were out of them. As an aside , I noticed other cruise lines had much more modern devices for their customers. Our third land tour had the same results for the audio plus they combined English and non English people on the same tour. Very difficult to understand what was being articulated. The good news! We hit every gift shop at each stop! Very normal activity for cruisers. 4. Entertainment and the hard working souls on the ship helped mitigate the otherwise very poor experience. Bottom line is to avoid this Cruise line. Read Less
Sail Date October 2015
This cruise left a great deal to be desired- from staff that were unable to speak English to the pTassengers and the mis information they gave to passengers- probably because of language problems and poor training, the only staff that ... Read More
This cruise left a great deal to be desired- from staff that were unable to speak English to the pTassengers and the mis information they gave to passengers- probably because of language problems and poor training, the only staff that seemed to be happy and had a happy helpful attitude towards passengers were the restaurant waiters. However, the food served was very disappointing and also left a great deal to be desired. The only decent dinner was an 'extra-special' advertised at table on stand up card- which you had to pay extra for. The rooms were kept in good order by the hard working lady room attendants, but the shower was a total laugh- once you stepped in you could not move or bend and the plastic shower curtain stuck to your body for the entire shower. The Toilet- well unbelievably disgusting- supposedly the pipes were too small to take any toilet paper -so that had to be put in a tiny pedal rubbish bins on floor in front of Toilet for the poor room attendant to empty during the day! Entertainment- as there were only 250 - 400 passengers on this cruise and there was virtually nothing for them to do while at sea the only reprieve from boredom was the occasional evening show which consisted of a group of wonderful artists who danced and sang their hearts out to entertain the passengers. Oh yes there was Towel-folding and paper flowers instruction. The Pool was empty for nearly the whole cruise. Afternoon tea comprised of watery coffee, tea and scones that you could use for Cricket balls. I had just returned from a Carnival Cruise of the Caribbean which was more affordable than this cruise and absolutely wonderful in every way, which probably intensified the poor quality offered on this Greek Islands Cruise. Read Less
Sail Date May 2015
Celestyal Crystal Ratings
Category Editor Member
Cabins 4.0 3.6
Dining 4.0 3.5
Entertainment 4.0 4.0
Public Rooms 4.0 3.9
Fitness Recreation 3.0 3.2
Family 2.0 3.2
Shore Excursion 5.0 3.9
Enrichment 3.5 3.8
Service 4.5 4.2
Value For Money 5.0 3.9
Rates N/A N/A

Find a Celestyal Crystal Cruise

Easily compare prices from multiple sites with one click