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4 Helpful Votes
Sail Date: August 2015
We sailed around the Greek Islands and were pleased with most of the trip. The cruise liner did not meet our expectations at all. The food was hit and miss and it was stated that the A La Carte restaurant served breakfast, lunch and ... Read More
We sailed around the Greek Islands and were pleased with most of the trip. The cruise liner did not meet our expectations at all. The food was hit and miss and it was stated that the A La Carte restaurant served breakfast, lunch and dinner. This was not correct. Breakfast and lunch were buffet and A La Carte was an option for dinner only. Our biggest issue was with the cabin. It was tiny and we had two single beds rather than one large bed. The bathroom was tiny and we had to put the beach towels on the floor to soak up the water as during showers the bathroom would flood. I would suggest another cruise liner for sure. Read Less
2 Helpful Votes
Sail Date: August 2015
My wife and I have just returned from our vacation in Greece. While we were pleased with most of the trip, the cruise fell short of what we were expecting. Some problems were not serious - the food was hit or miss, and the "pool" ... Read More
My wife and I have just returned from our vacation in Greece. While we were pleased with most of the trip, the cruise fell short of what we were expecting. Some problems were not serious - the food was hit or miss, and the "pool" was more like a kiddie pool. Our big issue, however, was with our cabin. The cabin was supplied with two twin beds, rather than one larger bed, which was not what we had hoped for our honeymoon, nor was the stale smell on the blankets and the torn carpet. The worst part was the bathroom. The toilet did not work when we arrived. It was fixed quickly, but had to be dealt with the second and the third day as well. The shower did not drain properly, flooding the bathroom floor when we showered. Above all, the smell in the bathroom was that of a backed up sewer, and would drift into the cabin if the door was left open for more than a second. The outside of the room also smelled strongly of diesel. After returning home and researching this cruise line, we learned that this was formerly a car deck. While not everything about the cruise was negative (the entertainment was good, the all-inclusive drink special was worth the price, some of the meals were tasty, and the overall itinerary was fun), the cabin left a sour taste on this trip. If we had known what the cabin would be like we would have preferred to stay on the mainland for a few extra days. We would not use this cruise line again. Read Less
4 Helpful Votes
Sail Date: September 2015
I was expecting this cruise would not be up to the standard that we had enjoyed on other criuse ships and was not disappointed in my assumption. Meal times were a free for all when people had to queue up for the buffet (even though there ... Read More
I was expecting this cruise would not be up to the standard that we had enjoyed on other criuse ships and was not disappointed in my assumption. Meal times were a free for all when people had to queue up for the buffet (even though there were two buffet zones, only one was opened even for disembarkation breakfast time). If you elected to go to the main restaurant for "open sitting" you were always escorted to a seat at a table set for 8 people so which meant sitting with new people each time. The a la carte menu was really poor with little that could be called high quality food, and meals were often cold, particularly for breakfast. Water, tea or coffee was available only at mealtimes and had to be purchased at any other time of the day. There was no access to free drinking water during the day unless you were prepared to pay for it. Everything on board such as water, tea, coffee, drinks, use of the safety box in the cabin for example all came at a cost. I refused to pay 16.00 Euro's for the use of the safety box and was glad that i didnt lose one of the poor quality pool towels as that would have cost me 12.00 Euros for a replacement. The air conditioning in the cabin did not work well and we were advised that little could be done about it and just put up with it. Read Less
22 Helpful Votes
Sail Date: July 2016
We choose this cruise as I had done the same cruise on the Crystal eight years ago and wanted to share the experience again with my partner as it was the most amazing experience. We have both cruised many time with other companies in the ... Read More
We choose this cruise as I had done the same cruise on the Crystal eight years ago and wanted to share the experience again with my partner as it was the most amazing experience. We have both cruised many time with other companies in the last eight years. We were very disappointed!!! The ship is quite shabby now, the entertainment in the evenings is very poor and never starts on time.there is no place for non smokers to relax without getting poisoned by the smoke, it is every where. No problem at all with the Itinerary as all the ports are really worth visiting. The cabin staff and the waiters at dinner could not be faulted! Perfect manners and decorum with friendly engaging personalities. Dinner in the evenings was an absolute high light for us. Our initial allocated cabin was definitely not for us. The reception did help us to upgrade though at a cost of another 500 euro (possibly our travel agents fault rather than Celestyal) Read Less
22 Helpful Votes
Sail Date: May 2018
We chose this cruise ship because we had trouble finding much choice is Greek Island cruises departing from Athens. The booking process was difficult as the cruise company did not respond easily to requests and confirmation and we ... Read More
We chose this cruise ship because we had trouble finding much choice is Greek Island cruises departing from Athens. The booking process was difficult as the cruise company did not respond easily to requests and confirmation and we phoned Greece twice to try to pay for the cruise from Australia. The company certainly seems disorganised in this respect. On arrival at the ship the security staff were overzealous about small knives and scissors, which had cleared customs several times prior to arrival there. The reception staff were rude and abrupt when questioned about why a suitcase was missing when it had been checked onto the ship. While waiting in reception a non-english speaking passenger approached the manager of the reception staff to enquire about something, The manager told this passenger to go away as she couldn't understand the passenger. I found this attitude offensive in the extreme, and when I later enquired about a different cabin as I was not happy with mine, I was told to wait 5 minutes, however after 30 minutes nothing had happened about my request and I was ignored by this reception clerk. it took 2 days for anything to happen regarding my request, then it became damage-control on the part of "reception" and we were finally offered a suitable cabin. The ship is in fairly worn condition in many aspects, the smoke from the exhausts penetrates the ship including restaurants and cabins quite often, and the shower recess in our original cabin was so small the bathroom floor flooded each time you had a shower, and the shower curtain stuck to your back while in the shower. There are very limited TV channels. We found all staff except the reception staff to be very friendly and helpful, the food was mostly very ordinary, the restaurants were slightly better however the cafeteria presented plenty of sad, limp food with virtually no changes to the breakfast menus. if you would like bacon and warm toast for breakfast-forget it. There was an omlet and waffle centre where fresh food was cooked while you waited, this was excellent. The entertainment was also excellent with a very skilled compere and cruise director. The range of drinks was also to our taste, and the wait staff were truly excellent. The excursions to the islands were particularly well organised and the process of leaving and returning to the ship was great, smooth and efficient. Despite the security staff being overzealous at the beginning of the voyage, there was very little checking of what the passengers decided to bring back onto the ship from excursions, this inconsistency is an annoying reflection of ship management. The WIFI offered was very expensive, and the threat of paying SatPhone charges if you made or received calls while well offshore seemed petty and officious. The drinks on board could be on an unlimited basis which I thought was good value, however if you wanted a small bottle of water it is more expensive than at an airport! If you are prepared to put up with surly staff in reception and some petty rules, this can be a reasonably enjoyable cruse. Read Less
10 Helpful Votes
Sail Date: July 2018
My husband chose this cruise for my 60th birthday treat. We live in Cyprus and had always wanted to visit the Greek islands. Especially Santorini. And thought this would be good way to do it. GOOD POINTS Lovely friendly staff. We ... Read More
My husband chose this cruise for my 60th birthday treat. We live in Cyprus and had always wanted to visit the Greek islands. Especially Santorini. And thought this would be good way to do it. GOOD POINTS Lovely friendly staff. We enjoyed the Buffett dining as the choice was excellent. The islands we visited lived up to our expectations. Especially Santorini. We had 2 excursions included in our package. 1 to Oia in Santorini and an historic visit in Kusadassi. Both were excellent. And the added bonus of a visit to Samos. Beautiful. BAD POINTS The ship needs a complete overhaul. It’s very dated. The pool is a joke. It’s tiny with a sign posted stating no more than 10 people at a time. Which was unbelievable on a ship with 12000 passengers. The pool is totally in the wrong place. There are no loungers on this level. Which means you have to come out of the pool. And either totally dry yourself off or walk up one level in a wet swimsuit to find a lounger. This level is also partially covered by glass. Making it unbearably hot to sit in. There are loads of underused areas on this ship. Many areas with nowhere to sit. And only 1 outdoor bar. Making it a rush every night to get a table. Yet the level directly above this area had no tables or seating. Surely it would’ve made sense to use this area as part of the bar. They could’ve installed furniture that screwed down. Then there was the dining rooms. A total joke. Both dining rooms had exactly the same menu as each other. Why.. That’s why we used the buffet every day. More choice. On the night of my birthday we decided to give one of the dining rooms a try. Wish we hadn’t bothered. There are notices delivered to everyone that smart dress is essential in the dining rooms. That meant no shorts vests or flip flops on men. And smart dresses for women. This was totally ignored. And the staff did nothing about it. The guys at the next table to us were in vests shorts and flip flops. We were sat right next to one of the clearing stations. And the noise plus the sight of leftovers was awful. It felt like a cafeteria. All you could hear was the scraping of plates and clattering of cutlery. And final straw was a waiter asking if he could take our plates, then dumping a tray with other peoples leftovers on our table. And scraping our leftovers onto it. I felt sick. This happened a lot. Even in the buffet restaurant. A fine dining experience it certainly was not. Although our room was nice and roomy (7009), the shower room was tiny. Thank goodness my husband and I are slim. Anyone any heavier would’ve struggled to sit on the loo. And finally. There was the “special evenings” eg the captains cocktail party. We were looking forward to dressing up and having an elegant evening. Another joke. The invitation specifically stated smart dress only. While most people made an effort, some didn’t. And were still allowed entry. To summarise. We won’t ever travel with Celestyal again. It was our first cruise, and has put us off cruising. It felt like a holiday camp on water. Read Less
5 Helpful Votes
Sail Date: August 2019
We selected the Idyllic Aegean 7 night cruise in early August 2019 aboard the Celestyal Crystal in an XB exterior stateroom. This was my second cruise (first was a western Caribbean cruise with Norwegian) and the dates and itinerary worked ... Read More
We selected the Idyllic Aegean 7 night cruise in early August 2019 aboard the Celestyal Crystal in an XB exterior stateroom. This was my second cruise (first was a western Caribbean cruise with Norwegian) and the dates and itinerary worked very well for our honeymoon plan. Unfortunately, that was one of the few enjoyable things about the cruise. First, the positives: -(Mostly) Great itinerary with overnight stops in Mykonos and Santorini -Our cleaning crew (Ernesto and Ayu) were very friendly and did a great job -Bartending staff were polite and fun The negatives: -Had to email customer support to even get my e-ticket for the cruise—I’ve received literally no email correspondence from them at any point (And yes, they had the correct email on file) -the boarding terminal had no signs or instructions for where/how to board. The ship was also very similar. We had to ask several times where to go/how to find things because of a lack of signs. This was especially true any time we tried to exit the boat at ports. -This cruise ship is old. The room/ship furnishings, restaurant, flooring etc could use a significant update -the rooms are TINY. The XB stateroom is a middle of the road option in terms of cost and we literally did not have enough room to put two normal sized pieces of luggage open on the floor. There was also no under the bed storage and very limited closet space which meant there was no where to store our empty suitcases. We ended up stacking them upright on top of each other so we could walk around the bed. As a 6’1” guy I banged my elbows against the shower repeatedly every morning. -Restaurant hours have significant restrictions (2-3 hours) for each meal and stop serving dinner at 2200. Some days, they didn’t even start serving lunch until 13:30 -Two a la carte restaurants with exactly the same menu as each other and very little variation in the buffet options -a la carte restaurant required pants for men at dinner and no flip flops but dress code was inconsistently enforced -the whole ship is on a relatively rigid “early bed, early rise” schedule. Good luck sleeping in during the 30+ minutes of morning announcements at 8am or before every morning. -a couple of the stops were not technically at a port and required lifeboat transport to the shore, sometimes taking 20-30 minutes or more. One stop required you to get in line prior to 8am to get a ticket and then wait for that number to be called, resulting in 2-3 hours of constant morning announcements on the intercom. -for a ship of 1200 passengers, the pool had a max capacity of 10 people and no poolside lounge chairs. I guess it didn’t matter anyway since the boat sailed so fast some nights that water was sloshing from the pool, all over the deck while people were trying to eat dinner. -drinks in the all inclusive package were incredibly watered down and served warm with 1-2 ice cubes. The drinks that were actually good were available to buy and with a much, much more extensive selection but it kind of takes away from the point of “all inclusive” -the last leg from Kusadasi to Athens was quite long which required the ship to travel at a VERY fast pace and rock severely the whole night. My wife and I had never been motion sick on a cruise before but were quite queasy and unable to sleep the last night due to the rocking and ridiculously loud squeaking of the entire boat because it’s too old to even withstand that kind of motion. -Our “honeymoon” courtesy was a printed sheet of paper on our bed the second night of the trip. They have many options to pay for champagne, extra dessert but basically no complimentary honeymoon extras on this “all-inclusive” trip Overall you should really only consider the cruise as a very cramped place to sleep with tons of rules and restrictions and have sub par food while going place to place on a good itinerary. For almost $2000 a person, we expected more. Read Less
Celestyal Crystal Ratings
Category Editor Member
Cabins 4.0 3.6
Dining 4.0 3.5
Entertainment 4.0 4.1
Public Rooms 4.0 3.9
Fitness Recreation 3.0 3.2
Family 2.0 3.2
Shore Excursion 5.0 4.0
Enrichment 3.5 3.8
Service 4.5 4.2
Value For Money 5.0 3.9
Rates N/A N/A

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