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3 Helpful Votes
Sail Date: May 2016
We wanted to sail the Aegean and visit Istanbul and Ephesus, and this was the perfect cruise. We sailed from Lavrion, which is about a half-hour from Athens Airport. It's far-less crowded than Piraeus, and our embarkation was fast, ... Read More
We wanted to sail the Aegean and visit Istanbul and Ephesus, and this was the perfect cruise. We sailed from Lavrion, which is about a half-hour from Athens Airport. It's far-less crowded than Piraeus, and our embarkation was fast, easy and stress-free. The Crystal is a lovely ship, spotless, with plenty of great open spaces. Our cabin was on the 7th deck, so we had a view! It was small but comfortable and cozy, and the housekeeping staff checked in and put everything in order twice a day - they were absolutely lovely. We enjoyed the food immensely - it was delicious. The buffets were endless and offered plenty of healthy options, and we loved the restaurant, the Amalthia, particularly after a hot active day - it was elegant without being stuffy, and the staff was wonderful, particularly as we usually had an exhausted five-and-a-half year-old with us. As for this particular five-and-a-half year-old, the activities were great (paper flowers, fruit carving), as was the music, both Greek and Latin - he was constantly dancing. The service was impeccable - we felt like royalty, and everyone was fantastic, and genuine, with our son. We did and saw so much, and it was organized and safe. Our stops included Istanbul, Kusadasi (Ephesus), Chios, Santorini, Rhodes, Crete (Agios Nikolaos and Heraklion), Symi (incredible!) and Mykonos. The highlights? Oia in Santorini, Knossos, Old Rhodes, Mykonos Town, Symi and the villages of Mesta and Pyrgi in Chios, hidden spots that astonished everyone on our excursion. Back on board, the gym and sauna were great. Would we go again? Absolutely! Opa. Read Less
12 Helpful Votes
Sail Date: October 2015
We are seasoned cruiser's and world travelers. We fully understand that places outside the USA can be quite different since we have traveled to China (lived there for a total of 12 weeks) , Russia and many other countries. This cruise ... Read More
We are seasoned cruiser's and world travelers. We fully understand that places outside the USA can be quite different since we have traveled to China (lived there for a total of 12 weeks) , Russia and many other countries. This cruise ship, and I have to assume company, are by far the worst we have encountered. Avoid this company unless you are prepared for very poor service, food and tours. Here are a few of the events that caused four of us to come to that conclusion. 1. Food: The standard fare is buffet unless you can time your life to their inane sit down schedules. The food served in sit down is the same as the buffet.. Coffee is instant unless you pay for the upgraded beverage package. Getting a glass of water is via ONe small , very slow spigot at the bar. Que lines abound at the buffet with little thought given to flow. (folks wanting desert have to step through the line waiting for the main foods). Forgot your silverware? back to the line for you! Tables to sit to eat can be scarce. Institutional food is a description that gives more credit than is due. 2. This is a converted passenger ship and it shows. They like to tout that is is not like other cruise ships in that it is not "cookie cutter" but in reality the room selection is built to confuse and has no rhyme or reason as to the price and value. Our initial room was with limited view two beds and two chairs. On the second day out the ship was refuled. Somehow fuel oil got into our cabin. We asked to be moved since the odor was strong and affected our breathing. We were told nothing was available. They sprinkled some chemical around the room. No help. They cleaned the carpet. No help. On the fourth day we were given an option to take another room. We moved to clean air but a smaller cabin with two beds and no chairs. We had to crawl over each other to get in bed. All along I asked for a consideration to our expenses. I was told we were given an upgraded room. At the end of the cruise I asked to speak to a manager regarding our room experience. The person on duty refused to come out to speak to me. The messenger just kept saying we were treated fairly and should be happy we got an upgrade. So the bottom line here is if you have a problem during the cruise , you are not likely to get any sympathy or assistance. 3. Tours on our ship followed the food and cabin experience. Our first land cruise involved about 25 people. We were given head sets so we could hear the tour guide. At the first opportunity our guide asked us to turn on the head sets. My wife's did not work. She tried to stand close to the guide but there were many other guides in each area of interest and the guide kept moving around the group. Upon our return to the ship I advised the person taking the audio devices that my wife's did not work. He said that tomorrow they would give me better devices and threw the device in the pile of devices. I asked how they would know which one did not work. He said that was someone elses problem. I went to the land cruise desk and complained. They said they were sorry but nothing could be done. The next day we were one of the last groups off the ship. When I asked the tour guide where we could get audio devices , she said they were out of them. As an aside , I noticed other cruise lines had much more modern devices for their customers. Our third land tour had the same results for the audio plus they combined English and non English people on the same tour. Very difficult to understand what was being articulated. The good news! We hit every gift shop at each stop! Very normal activity for cruisers. 4. Entertainment and the hard working souls on the ship helped mitigate the otherwise very poor experience. Bottom line is to avoid this Cruise line. Read Less
4 Helpful Votes
Sail Date: September 2015
I was expecting this cruise would not be up to the standard that we had enjoyed on other criuse ships and was not disappointed in my assumption. Meal times were a free for all when people had to queue up for the buffet (even though there ... Read More
I was expecting this cruise would not be up to the standard that we had enjoyed on other criuse ships and was not disappointed in my assumption. Meal times were a free for all when people had to queue up for the buffet (even though there were two buffet zones, only one was opened even for disembarkation breakfast time). If you elected to go to the main restaurant for "open sitting" you were always escorted to a seat at a table set for 8 people so which meant sitting with new people each time. The a la carte menu was really poor with little that could be called high quality food, and meals were often cold, particularly for breakfast. Water, tea or coffee was available only at mealtimes and had to be purchased at any other time of the day. There was no access to free drinking water during the day unless you were prepared to pay for it. Everything on board such as water, tea, coffee, drinks, use of the safety box in the cabin for example all came at a cost. I refused to pay 16.00 Euro's for the use of the safety box and was glad that i didnt lose one of the poor quality pool towels as that would have cost me 12.00 Euros for a replacement. The air conditioning in the cabin did not work well and we were advised that little could be done about it and just put up with it. Read Less
1 Helpful Vote
Sail Date: September 2015
I took a 3 night cruise to the Greek islands and Turkey on the Celestyal Olympia. It was such a fantastic cruise! The cruise is very port heavy but the time on the ship was fabulous. The crew was amazing and so friendly and helpful. I ... Read More
I took a 3 night cruise to the Greek islands and Turkey on the Celestyal Olympia. It was such a fantastic cruise! The cruise is very port heavy but the time on the ship was fabulous. The crew was amazing and so friendly and helpful. I spent most of my time by the pool and in the sunbathing deck. It got pretty crowded but it was still enjoyable. They had music and dance lessons by the pool and the buffet was great offering hamburgers, gyros, sandwiches and desserts. The Aegean restaurant had wonderful dinners and the staff was superb! The entertainment at night in the lounge was great and a perfect way to end the evening. Everything ran smoothly and the staff was very efficient at the ports getting everyone on and off the ship. I would love to cruise with Celestyal again and I highly recommend them to anyone who is looking to enjoy the Greek islands! Read Less
2 Helpful Votes
Sail Date: August 2015
My wife and I have just returned from our vacation in Greece. While we were pleased with most of the trip, the cruise fell short of what we were expecting. Some problems were not serious - the food was hit or miss, and the "pool" ... Read More
My wife and I have just returned from our vacation in Greece. While we were pleased with most of the trip, the cruise fell short of what we were expecting. Some problems were not serious - the food was hit or miss, and the "pool" was more like a kiddie pool. Our big issue, however, was with our cabin. The cabin was supplied with two twin beds, rather than one larger bed, which was not what we had hoped for our honeymoon, nor was the stale smell on the blankets and the torn carpet. The worst part was the bathroom. The toilet did not work when we arrived. It was fixed quickly, but had to be dealt with the second and the third day as well. The shower did not drain properly, flooding the bathroom floor when we showered. Above all, the smell in the bathroom was that of a backed up sewer, and would drift into the cabin if the door was left open for more than a second. The outside of the room also smelled strongly of diesel. After returning home and researching this cruise line, we learned that this was formerly a car deck. While not everything about the cruise was negative (the entertainment was good, the all-inclusive drink special was worth the price, some of the meals were tasty, and the overall itinerary was fun), the cabin left a sour taste on this trip. If we had known what the cabin would be like we would have preferred to stay on the mainland for a few extra days. We would not use this cruise line again. Read Less
4 Helpful Votes
Sail Date: August 2015
We sailed around the Greek Islands and were pleased with most of the trip. The cruise liner did not meet our expectations at all. The food was hit and miss and it was stated that the A La Carte restaurant served breakfast, lunch and ... Read More
We sailed around the Greek Islands and were pleased with most of the trip. The cruise liner did not meet our expectations at all. The food was hit and miss and it was stated that the A La Carte restaurant served breakfast, lunch and dinner. This was not correct. Breakfast and lunch were buffet and A La Carte was an option for dinner only. Our biggest issue was with the cabin. It was tiny and we had two single beds rather than one large bed. The bathroom was tiny and we had to put the beach towels on the floor to soak up the water as during showers the bathroom would flood. I would suggest another cruise liner for sure. Read Less
3 Helpful Votes
Sail Date: May 2015
This cruise left a great deal to be desired- from staff that were unable to speak English to the pTassengers and the mis information they gave to passengers- probably because of language problems and poor training, the only staff that ... Read More
This cruise left a great deal to be desired- from staff that were unable to speak English to the pTassengers and the mis information they gave to passengers- probably because of language problems and poor training, the only staff that seemed to be happy and had a happy helpful attitude towards passengers were the restaurant waiters. However, the food served was very disappointing and also left a great deal to be desired. The only decent dinner was an 'extra-special' advertised at table on stand up card- which you had to pay extra for. The rooms were kept in good order by the hard working lady room attendants, but the shower was a total laugh- once you stepped in you could not move or bend and the plastic shower curtain stuck to your body for the entire shower. The Toilet- well unbelievably disgusting- supposedly the pipes were too small to take any toilet paper -so that had to be put in a tiny pedal rubbish bins on floor in front of Toilet for the poor room attendant to empty during the day! Entertainment- as there were only 250 - 400 passengers on this cruise and there was virtually nothing for them to do while at sea the only reprieve from boredom was the occasional evening show which consisted of a group of wonderful artists who danced and sang their hearts out to entertain the passengers. Oh yes there was Towel-folding and paper flowers instruction. The Pool was empty for nearly the whole cruise. Afternoon tea comprised of watery coffee, tea and scones that you could use for Cricket balls. I had just returned from a Carnival Cruise of the Caribbean which was more affordable than this cruise and absolutely wonderful in every way, which probably intensified the poor quality offered on this Greek Islands Cruise. Read Less
Celestyal Crystal Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.0 0.0
Family 2.0 0.0
Shore Excursion 5.0 0.0
Enrichment 3.5 0.0
Service 4.5 0.0
Value For Money 5.0 0.0
Rates N/A N/A

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