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29 Asia Romantic Cruise Reviews

We chose this ship because it had been revamped and visited destinations we hadn't visited before. Firstly we were herded into a tin roof waiting area and then pushed along by some of the most arrogant people I have ever met. There ... Read More
We chose this ship because it had been revamped and visited destinations we hadn't visited before. Firstly we were herded into a tin roof waiting area and then pushed along by some of the most arrogant people I have ever met. There was no organization, no dividers to keep people in line , no water as we advanced on our two hour journey through the first shed into a larger area all the while in extreme heat. We were security checked at least 6 times in the line at different spots. There was total chaos. Once aboard we were offered a refreshing drink and warm welcome. The buffet was our first disappointment, it looked like recycled food. You had to be scanned by your cruise card to enter the buffet as was the case with every entry into the buffet or dining room for a meal. Elderly people forgot their cruise card often and had to return to their cabins to collect. Entertainment was excellent for the first 3 nights but after that they were repeated and the only new show was by a purchased ticket at a cost. The rooms were lovely very adequate for us, a very large window , seperate shower and toilet. Rooms were not usually cleaned in our area until around 2 pm when we would find our Dream News on our bed for that day. Food in the dining room was very nice, well presented , although carpet was filthy, service from Shanghai to Hong Kong terrible, after that it improved. Hardly any English speaking waiters or staff at help desk or pursers desk. There was only exercise classes held in the main forum of the ship right next to the help desk so impossible to hear or talk. The ports were certainly the worst part. we stopped at Hong Kong and due to some problems on the ship we were shuttled into an area at 5 pm and was told the last shuttle back was 5.45 pm or to catch a taxi back. Nha Trang was a highlight , the tour company was very well organized and English speaking. Ho Chi Minh City , we caught a shuttle bus to the port gate and then told we had to catch a taxi into Ho Chi Minh about an hour and half away. Had we got our News the previous day we could have caught a bus in, but all tours were extremely expensive. Nha Trang cost $137 each for the day.We then departed the ship in Singapore.Our passports were confiscated for the whole duration of the cruise , this is a very dangerous practice as if anyone should miss the ship due to unforseen circumstances they would have had no way of getting out the country let alone boarding a plane to meet the ship at the next port. This is my 28 th cruise and without a doubt my 1st and last with this cruise line. So many people wanted to cancel drink packages when they realized they were charged $90 a day and there was only two drink waiters we saw each evening for the entire dining room. Chinese people were given special treatment during dinner time, allowed to bring in alcohol in boxes, had food bought in from the speciality resturant . There was only one Australian wine and one NZ wine listed and the second night they did not have the Australian wine left. Service was so slow we walked out without breakfast after 50 minutes, and another night they forgot our meals altogether. One morning a breakfast was put in front of a passenger and after about 5 minutes when they realized it was the wrong meal , the waitress picked it up and then put it at another table, fortunately the lady had seen this and refused the meal. There was no bin near the toilet door so you could use a paper to open the door , nor sanitizer. a very large group had a meeting with the purser and demanded their gratuities refunded, when I asked I was told I booked through an agent so couldn' have it refunded. I had booked my cruise direct with the company. Read Less
Sail Date October 2019
1.We chose this cruise because we hadn’t cruised with Costa before and the itinerary included ports in Japan and one port in Russia, Vladivostok. We were disturbed to find that Costa Cruises allows smoking on the balcony of the ... Read More
1.We chose this cruise because we hadn’t cruised with Costa before and the itinerary included ports in Japan and one port in Russia, Vladivostok. We were disturbed to find that Costa Cruises allows smoking on the balcony of the balcony cabins. We are non smokers so we complained about the constant smell of smoke drifting int our cabin from adjacent cabins. We were told that passengers choose balcony cabins so that the can smoke. We replied that we choose balcony cabins to enjoy the fresh air and the ocean views. This was ignored as it is obvious Costa Cruises values the needs of smokers above non smokers. We were offered a change of cabin to an inside cabin but were refused compensation for the difference in price. We wrote a letter of complaint to Costa Cruises . They failed to reply directly to us , instead ,they issued a response through our cruise agent iCruises. Other cruise lines such as Princess, Cunard, do not allow smoking on balconies. I believe in this respect Costa Cruises has a long way to go . 2. Gratuities were supposed to be debited to our account at the END of the cruise. Instead they were charged DAILY to our account. The contract did not state how much would be charged. Who agrees to pay an undisclosed figure? We declined the gratuity scheme but were refused. 3. Port disembarkation. There was no order nor control of the disembarkation process, the shambolic likes of which I have never seen since the seventies when people surged to the exit door. People were distressed and tempers flared. Most cruise ships have a crowd control policy. Very uncomfortable and potentially dangerous. ( see pics) Read Less
Sail Date May 2019
Supposedly a 21 day cruise…….. My wife and I have just returned from our cruise together with another couple that we invited to come along. When we planned this trip it was supposed to be a gift from me to my wife and from her ... Read More
Supposedly a 21 day cruise…….. My wife and I have just returned from our cruise together with another couple that we invited to come along. When we planned this trip it was supposed to be a gift from me to my wife and from her to me as a 55th anniversary present and our mutual 75th Birthday present. It turned out to be anything but pleasant. Princess has lost all consideration from us for any future trips as their status in our eyes have dropped by at least 50%. This is not only our viewpoint but also from many people we have talked to during the cruise. After our last email to Princess they did some good as they cleaned up a few things that were wrong including a new shower head and the leak under our bathroom console which they did not admit to, but my wife’s make up bags were completely soaked and her make up was damaged. We found most of the staff throughout the ship not pleasant as they normally are with the exception of our room stewart and our waiters. To get someone at the main desk we either had to line up for an hour since they never answered any calls, and if they did they were very unfriendly and hard to understand their English and one that identified herself as May was very rude. When we booked this cruise it was advertised as a 21 day cruise. Well it wasn’t. It was a 10 day and 11 day cruise which meant that after the first cruise was completed we all had to leave the ship in Singapore and re-board even though we didn’t want to go through the hastle in Singapore for Immigration and Customs. As well as that all our records were deleted from their files on the ship after the first segment which they called it and we had to start again such as in the Doctors office. The second segment they wanted to charge another $ 200.00 fee for checking us out which we had already paid on the first segment. The casino cashed out and cleared our points from our cards etc. etc. etc. The menu’s in the restaurants were the same as the first leg of the cruise and just repeated. Even some of the entertainment was repeated. So Princess’s sales pitch was not factually and they deceived people including us. The noise from over our cabins was never fixed. We were told that the sound insulation was very poor and there was nothing they could do to fix it. I told them that does a lot for my sleeping of which I got very little over the entire trip. Adding to this was the fact that I had a bad cough which once awake did not help me go back to sleep. They gave us a $ 250.00 on board credit but this was no appeasement whatsoever for the lack of sleep we had on this long 21 day journey. The second segment we were upgraded from Ruby status to Platinum status because of our mileage. No one explained to us what was included. We finally found out and tried to use our free internet which apparently was included but it was so slow as Princess already had over a hundred contractors on board for refurbishing this ship which was old in many respects. So your paying customers ended up having to suffer because of contractors Princess hired to refurbish this old ship. Some passengers could not even get their flight boarding passes because the system was over loaded. Our last excursion was also changed since apparently to many ships were in the harbour at Ko Samui Thailand and we ended up in Cambodia which was the dirtiest place that we ever seen. One of our friends told the Captain that if he ever stopped there again he might have a mutiny on his hands. Not much fun at all. You would have thought that a large liner like Princess could have foreseen such a change in the first place much earlier and stuck to its planned voyage. Our friends were extremely sick on board and saw the Doctor as well. They were stuck in the immigration line at San Francisco airport in Custom and Immigration line for 3 hours only to miss their flight home. United rebooked them but they had to pay an extra $1,000.00 for this re-booking. Whether this was charged to them still has to be verified. They did not offer them accommodation but as sick as both of them were they had to stay at the airport. I was under the impression the since Princess booked their flight this was Princess’s liability. And all of us carried the Princess Platinum insurance policy. Great help that turned out to be. We also want to send our medical bills in for repayment. Both our rooms had substantial medical costs. We were given a form of the policy and no other form to fill out or policy number etc.for Canadians. As far as we are concerned we will not book any future trips with Princess and we will let everyone we know about our experience in this cruise. We loved Princess but that love affair is over. I am a member of Trip Advisor and will post this letter on their website. We have been contacted by Princess customer service with a lot of apologies for what we went through. They were gracious enough to offer us $ 250.00 Credit towards our next cruise. What does that do n for the lack of sleep and besides I was very emphatic that we would no longer book anything on Princess. I think there are plenty of cruise lines out there that would appreciate our business in future. The Doctor aboard this ship also told one of the passengers that this is not a hospital ship and that they were to old to cruise. One year older than I am. WOW. To all Princess customers be aware, cautious. It is obvious Princess is not trying to solve any of these issues with sincerity. Read Less
Sail Date December 2018
We expected way better than this, having previously sailed on Voyager of the seas. Good staff and good food but the accolades stop here. Balcony stateroom was old and tired. Cupboard hinges broken. Balcony floor was so bad and uneven ... Read More
We expected way better than this, having previously sailed on Voyager of the seas. Good staff and good food but the accolades stop here. Balcony stateroom was old and tired. Cupboard hinges broken. Balcony floor was so bad and uneven you couldn't walk on it without cutting your feet. Air conditioner was so noisy it made sleeping difficult. Could not be turned off and controller was hanging off the wall held only by a couple of wires. Toilet kept blocking up. It overflowed all over the bathroom twice. Plumber was called 6 times in 13 days and we were not the only cabin on this cruise with this issue. This made for a very uncomfortable cruise having to worry about when it would overflow next. Ship smelled of sewerage in certain areas. Ship painting was being carried out during the cruise meaning the stink of paint permeated the ship. The main cafe on deck 14 where almost everyone goes for breakfast and lunch smelled of mould. This is a health issue as is overflowing toilets. We will not sail on Princess cruise lines again. Read Less
Sail Date October 2018
They prioritize the Mainland China market with focus on loud Mandarin Karaoke, activities and crowded dancing. Nowhere for nice music, dancing, chat or fun places without overly screeching speakers. Best bar evenings reserved for Mandarin ... Read More
They prioritize the Mainland China market with focus on loud Mandarin Karaoke, activities and crowded dancing. Nowhere for nice music, dancing, chat or fun places without overly screeching speakers. Best bar evenings reserved for Mandarin Karaoke. Half the shows were disappointing. Dance classes over crowded. Few Westerners got open dining time. Most 5.30pm or 8.30pm. Changing very difficult. We had booked anytime dining but got told 5.30pm - not possible to change. Cigarette from the casino strong and wafting up and into other areas, making adjoining areas out of scope for non smokers.. Great service from some (sadly not all) restaurant staff and cabin crew and large balcony rooms the positives. Great gym size, but most activities one has to pay for.. like no craft, cake decorating $US35. Queue for a while for rock climbing. $US12 yoga. Shore excursions a hit and miss with Vietnam spa bad English and taking us to the wrong (better) then taking us to a more commercial (disappointing) site. Another Vietnam tour guide was Excellent in comparison. Read Less
Sail Date August 2018
My terrible cruise was on the superstar virgo with star cruises. i have been on 13 cruises, so these comments are from an experienced, knowledgeable traveller... This is by far the worst cruise i have ever been on! I thought costa with ... Read More
My terrible cruise was on the superstar virgo with star cruises. i have been on 13 cruises, so these comments are from an experienced, knowledgeable traveller... This is by far the worst cruise i have ever been on! I thought costa with their discount vacation was scrapping the bottom of the barrel, but star cruises, at twice the cost, was much, much worse! It appears this company does not survey or care what the competition does. It is also apparent their version of cruise is not very successful judging by the low quantity of passengers/occupancy. They need to have employees check out other cruise lines and see what a real cruise ship looks like, because this isn't it! We will never sail with star cruises again on any of their ships. i will advise all of my family, friends, coworkers, employees and anyone else i can think of to stay as far away from this joke of a cruise line as possible! Here are just a few of the problems we experienced: - i paid my gratuities in cash directly to the cruise employees (which was verified), but they would not let me leave the ship until i also paid their automatic gratuity, which is not required under the contract (passage terms). they made me pay my gratuities twice!!! - they changed the port from published naha island to ishigaki island without any notification. this required again a cancellation of private tours and arrangements. why in the heck would you change the destination of the cruise to a completely different island without notifying passengers in advance? - the web page is lacking greatly for pre-cruise planning or purchases. Most excursions are not even listed! Very few drink packages, excursions or other available options are listed or purchase even though they are available upon arrival. That mean you cannot purchase in advance like other cruise lines. - changed port arrival times in schedule from the one on confirmed ticket (said 12 noon but changed to 7am). This required private tours to be cancelled with a loss of fees as they did not give any advance notice and did not refund the cost of the tours, even though it was their fault! - buffet was terrible! Poor selection (about 1/4 of what we have seen on other normal cruises). Food was bland and another passenger called it "low end cafeteria food" which was a perfect description! - you can only eat once per meal period. In other words, if you have an early lunch and then want to go to the buffet later for a snack, you can't! This was ridiculous and a new low for a cruise ship. if you go back they will charge you a fee. for something like coffee or a muffin, this is ridiculous. - the mexican dinner served was one of the worst… the most armature of foodies would know that an empanada is not served as a tart dish. what they called chicken asada was no more than regular baked chicken. they obviously were clueless as to what mexican food is and how it is served, but tried to pass off the theme that night as “mexican” night… what a joke. they could have at least looked up the food on google and seen that what they were serving was not mexican food! - the “gala” dinner was a joke! overcooked steak they tried to say was tenderloin (if it was tenderloin, it was the worst quality filet ever). it was paired with chicken teriyaki and a very bad selection of sides. if this is what they pass off as the marque dinner that is supposed to be the best meal of the cruise, the head chef needs to go back to cooking school. - they did not allow us to bring coffee from the restaurant to the deck and stopped us at the door. that meant that i could not enjoy my coffee on the outside of the restaurant and instead had to finish in the loud, crowded restaurant. - balcony cabin was very small compared to other ships with two uncomfortable beds that had a big, hard gap when put together. The pullout foam couch was better than the main bed! - only 3 english tv stations, 2 of which always showed the same repeating asia news stories every hour. Strange considering 90% of the passengers were english speaking. - no pay movies on the tv which would have made the lousy station selection tolerable. - ship entertainment was sparse. Some piano playing and duets, but overall no real diverse nightlife, clubs, or discos like other cruise lines. Felt like an old folks retirement community with a few duets playing each evening. - bought an all you can drink package, but it can only be used in 3 places on the ship... Even when another location has the drink readily available... Go figure. - excursion in okinawa was a joke! 3 of the 5 stops were for shopping at their "partner" vendor locations (which the tour company gets a percentage of sales for bringing the cruise passengers). - had to wait 1 hour 40 minutes for a return tender boat back to the ship. When you add the 30 minutes commute each way, more than 30% of our entire time in japan was just for getting back and forth to he ship. Not what i paid for! - staff from the philippines was good, but many of the chinese staff were clueless when it came to customer service. Abrupt, rude, no smiles/greeting and treated us like a number. - magic show was pitiful! lame show with fake violin player, same trick 4 times with different variations, and so easy to see the trick method. My 5 year old was able to see some of the obvious ways they tried to pull off the illusion... pretty bad when a 5 year old can figure it out - kid's club isn't much. A few 30 or 45 minute events scattered over the 2 days at sea. Not much more. The fee was not worth it. - casino was poor as well. Very few games a non-chinese customer would recognize. No roulette, craps, or other popular games. - the advertising of " chance game called "key master" in vending machine was often in your face. Sad considering that it is almost impossible to win and the prize is so small. Again, another desperate attempt to rip off passengers ad make money. - carpets and chairs in restaurants were badly stained and ugly. Obviously not well taken care of, cleaned or replaced as needed. - a la carte restaurants were grossly overpriced considering the base cruise fare already paid. They could follow the model of other cruise lines and have a minimal add-on fixed fee to visit the specialty restaurants to supplement the already paid fare. - Dirty salty balcony (not washed regularly like other cruise lines) - very few activities on the ship compared to other cruises we have been on. of the activities you had to pay for many including things like ship tours. Charging for a tour... Are you kidding? sad thing is they are so desperate to make money and fill the list they put things like "pre-selling of bingo tickets" 3 times on the schedule! - they were so desperate to sell tickets to an adults only topless show that they advertise all over the ship every day and promote buy one get one passes nearly everywhere. Read Less
Sail Date April 2018
After enjoying a wonderful cruise on the Queen Mary 2 in 2010 our special anniversary cruise on the QM2 was a huge disappointment and we wanted to get off 4 days into a 14 day cruise! We had more complaints about the cruise but the 3 ... Read More
After enjoying a wonderful cruise on the Queen Mary 2 in 2010 our special anniversary cruise on the QM2 was a huge disappointment and we wanted to get off 4 days into a 14 day cruise! We had more complaints about the cruise but the 3 major areas that Cunard need to address urgently are: Food, Cleanliness, Attitude towards passengers FOOD. This was really shocking especially in the King’s Court dining area where the majority of passengers will eat at some time. Poor quality, very limited choice, unimaginative menu which hardly varied, badly presented, small portions and often cold or alternatively dried out under the heat lamps. Only the occasional curry or stir fry reflected the local cuisine and these were bland and unappetising and only a couple of items cooked to order. Some examples of dishes served regularly were curly fries, Irish stew, roast chicken, skate wings, beef olives, pea puree, sponge pudding and custard, pork belly, lasagne. Breakfast was particularly poor but lunch and dinner were awful too, like being in a motorway café or a posh care home and we only ate eat here if we were really hungry, and we were often hungry (on a cruise!). There are alternative dining areas (we usually ate in the Britannia at night) but we sometimes we wanted a more relaxed buffet restaurant, didn’t want to wait to be seated in the Britannia restaurant and have waiter service. And we objected to paying nearly $40 extra per couple per dinner to sit in a cordoned off area of King’s Court to eat food which should have been included in the main buffet (e.g. Indian, Chinese, Italian, Mexican) or nearly $100 extra per couple to eat dinner in the Verandah. CLEANLINESS. The new design of the King’s Court restaurant is ill thought out with multiple entry points, no staff to encourage hand cleaning and you can enter the food areas straight from the outside deck without even passing a hand sanitizer. The food stations could have been cleaned more often during mealtimes. The windows and glass doors throughout the ship were covered with greasy finger marks and dirt and we never saw anyone cleaning them during the 2 weeks voyage. The window in the restaurant was so smeared with dirty cloth marks and finger prints that someone had written ‘CLEAN ME’ on it and that was still there when we left. Outside the decks looked dirty and marked with cups/ glasses/ plates not cleared away. Inside there were carpet stains, light fittings missing, some chairs were tatty, needing repairs and again cups, etc not cleared away. ATTITUDE. An arrogant, unfriendly attitude pervades the ship from the top down. Although some staff were excellent (our Britannia restaurant staff gave outstanding service) it felt like passengers were merely an inconvenience and many times myself and others had to stand aside to allow staff members, including the ship’s officers, to pass without even a thank you. We were often ignored or given the wrong item because people simply didn’t listen properly and we rarely saw any officers to talk to except when they had to attend the Captain’s cocktail party where they stood huddled together. This attitude affected the ambience of the ship which lacked energy, interest and warmth with many areas empty by 10pm. OVERALL OPINION. Cunard is trying to cut costs in the wrong areas, it is relying on it’s past reputation but not living up to it and it is targeting a increasing elderly clientele who may happily accept these standards but they won’t sustain future growth. Although many passengers will be loath to admit to their friends, family or even themselves that their cruise was overpriced and of a low standard I can honestly say that this experience was so bad that it has put us off cruising completely and I would not recommend the QM2 to anyone I know. Read Less
Sail Date April 2018
I was booked for 28 days and left after 2 weeks. The staff are really miserable, apart from a few, JR, Alfred, Christian, the waiters on table 321 and one or two others, the maintenance crew were very nice too. The staff in Kings court ... Read More
I was booked for 28 days and left after 2 weeks. The staff are really miserable, apart from a few, JR, Alfred, Christian, the waiters on table 321 and one or two others, the maintenance crew were very nice too. The staff in Kings court were mainly really miserable, there must be something wrong with management. As I was leaving and paid for 2 weeks that I will not be on board I offered my cabin to a lady who was travelling with a companion on an inside cabin, she was on a world tour and a platinum member, so you would think a valued customer....... Cunard had me waiting for 30 minutes to their headquarters to ask "permission" for someone else to use my paid for cabin! They said no, unless she paid for it too! They are very petty with charges.... Mineral water, hello! Are you an upmarket brand or cheap and nasty charging for mineral water? No one asked me why I wanted to leave the ship 2 weeks early, I have been a business owner and I would be mortified if that happened to me and want to set it right or at least know why? Also, there is no shade anywhere on the ship? Steamer seats with no towels available, yuck! Maitre d is useless and very unhelpful. I understand that it is difficult to accommodate everyone but there were so many empty seats at tables, a lot of unhappy passengers re dining. One passenger decribed his experience as a prison sentence.. Glad I broke out of my prison experience!...... Never again! Read Less
Sail Date March 2018
We had sailed on Celebrity before but not on the Millennium. We wanted to go to China, Korea and Japan. We were really looking forward to it. As soon as we got on the ship- we were very disappointed to see the outdated and dull decor. ... Read More
We had sailed on Celebrity before but not on the Millennium. We wanted to go to China, Korea and Japan. We were really looking forward to it. As soon as we got on the ship- we were very disappointed to see the outdated and dull decor. It was actually depressing- like a cheap motel. Only four stores on board when we expected more. The interior of the main restaurant was dark and also out dated. My husband ordered steak and fries and got two small slices of steak and four fries- we never went back. Fortunately the cafeteria food was good. The bed was so hard that I had to call them to do something as I could not sleep. Because we had sailed on Celebrity before I was looking forward to sinking into a nice bed and just relaxing. They then provided a mattress pad which helped. Now comes the real problem-because of the fact that the ports were quite distant from where the shore excursions were going-each excursion involved at least 1 to 2 hours to get there. Imagine wasting your time touring a market when you wanted to see sights and do some shopping. Between the markets-food and fish- and the traveling time- the excursions were some of the worse we have encountered in 10 years of cruising. The ports were in deserted areas not near shopping or site seeing so you could not just get off the ship and do an independent trip especially as sights were a good hour away and taxi drivers etc do not speak English in those areas. Now to the most upsetting part- the ports in the area of Shanghai close when there is too much dense fog and we could see why. This is a common problem for this area.The result- all the passengers had to cancel their flights home and reschedule-this cost us $1000- not covered by trip insurance. It was hands down the worst cruise I have ever taken and a good lesson in why you should always read the reviews of each ship-not go by just the reputation of the cruise company. Read Less
Sail Date March 2018
Greatly recommend to those who are keen to go for a cruise managed by a poor management who always put on an "unhappy" face on all their cruise with no proper instructions given and when questions were raised by their guest to ... Read More
Greatly recommend to those who are keen to go for a cruise managed by a poor management who always put on an "unhappy" face on all their cruise with no proper instructions given and when questions were raised by their guest to their crew, the standard reply was "I don't know, please check with another crew.". Also if you do not wish that the crew to enter your cabins, do remember to put the "Do Not Disturb" sign at your door as our room was entered multiple times for no particular reasons even though we didn't call for housekeeping and we realised that our laptop had been touched ( as we left room for a short time to attend their concert, we left our laptop open and when we were back, it was closed and the whole room was pitch dark - even side table lights were offed. ) When asked to the information counter, they said we didn't put "DTD" thus the crews can enter and leave anytime they like. Toilets were filled with moulds at bathing area, beds were stained with black stains even after a housekeeping session done.. Smoke can be smelt along the corridor of the cabins, insufficient kettles available as well. The adapter given by the crew had sparks coming out from it when it was plucked it and when asked for an exchange, the crew said that they ran out of it. Long queues during meal times and there was no one controlling the crowd nor guiding the passengers. Ice cream stall only open for 1 meal throughout the 5 days of cruise. Speciality restaurant does not offer all indicated food items and we were not told before we sat down for our meal. Waste of money. There is 3 eating area for the passengers, however, only 2 is available as 1 is converted to "FOR SUITE" passengers only. We purchased the non-alcoholic beverage package but the crew would keep on telling us that the non-alcoholic drinks are not included and we had to pay extra (don't buy package as they don't honour it). No proper lightings near the swimming pool where some kids are found running in dark as well which is very dangerous. Entertainment were the same for the 5 days. Poor management on disembarkation and embarkation as well as no proper direction nor instructions given, announcement system is also not clear. Overall, its a waste of money and time, both my partner and I are very displeased with the service provided, management control, experience, condition of the cabin and the embarkation and disembarkation process. This is not our first time cruising on a cruise liner but it will be the first time and LAST TIME cruising with COSTA VICTORIA. Read Less
Sail Date December 2017
We choose this cruise to see the places in Japan and to link it with our extended holiday and to have a very special occasion which is my daughter's wedding ceremony on this cruise. Although the majority passengers were Chinese and ... Read More
We choose this cruise to see the places in Japan and to link it with our extended holiday and to have a very special occasion which is my daughter's wedding ceremony on this cruise. Although the majority passengers were Chinese and they have shown limited regard for personal space, consideration of others and privacy, the services and entertainment onboard Quantum of the Seas were an absolute disgrace. It reminded me on the different "Classes" when traveling by train. The food in the Windjammer buffet was always not hot or cold but room temperature, glasses and cups limited and very dirty. As usual the lack of tables and chairs in the buffet. Entertainment and shows were not in English which is the international accepted language of communication. Other entertainment was non-existing or fully booked. Only one show session per evening. As for the wedding ceremony, the facility was booked but nothing done to make it special. The photographer had no idea of ensuring his camera is nin focus when taking photos for such an important occasion. (this was the whole purpose of our cruise - we were a group of eight adults) Trying to book dinners etc, was not that easy. But thanks to the staff, they made it possible to have a laugh all the time for us! Embarkation and disembarkation were total failures. Disembark 3 hours late due to unexplained reason. Cost us extra to have our our train tickets Changed in Shanghai. RCI will not refund that, nor will my travel insurance, both just passing the ball... No theme nights on the cruise. Read Less
Sail Date December 2017
My husband I wished to combine our leisure time and visit parts of the world together we would not otherwise have an opportunity of reaching and this, my first ocean cruise seemed the ideal way for us doing just that......but sadly despite ... Read More
My husband I wished to combine our leisure time and visit parts of the world together we would not otherwise have an opportunity of reaching and this, my first ocean cruise seemed the ideal way for us doing just that......but sadly despite investing a large amount of our hard earned finances and holiday time this proved not to be the special trip we had looked forward to for so long........all Hughly disappointing and time/money wasted we will not get back. Upon reading this review you will realise that things just got worse as the trip went on starting in the terminal where we arrived via arranged transfers bringing us there 6+ hours ahead of when the ship arrived so this meant we were summarily deposited at a shopping mall for the intervening time and apparently like many other passengers acquired Middle Eastern Respirstory Syndrome (a version of Hong Kong flu) for our troubles. upon return to the terminal the boarding process of ~ 3000 people was chaotic to say the least and disorganised at best having a likening to a rugby scrum at times rather than an orderly boarding procedures. Once on the ship we were sent to dinner and this turned out to be the sole time our evening meal in the dining room actually had us sharing with any other guests as our designated table of an evening ( with 6 places only had us at it and we were made to feel like the spare parts at a wedding as waiting staff continually came and went from our table picking up missing cutlery, glasses, etc. - all not very pleasant). The food in the dinning room was never better than Luke warm and the optimum disregard for culinary care was exhibited the evening Luke warm scallops were served to everyone as a starter! Interestingly the following morning the captain announced a coincidental outbreak of a second notifiable disease , this time a gastrointestinal one (Nora virus) and reminded everyone to minimise spread by washing their hands and using the hand sanitising stations which were strategically placed throughout the eating establishments onboard. To be fair if we had not invested at additional expense in the dine around package for the specialty restaurants ( which we eat in x3 times each) we would had an even worse experience. I am not going to say much about the room service but suffice to say cold porridge is not my idea of a suitable quality of sustenance to start a busy day’s site seeing with.....as for the a la carte breakfast ...where do I start; chipped glass and congealed uncooked food I would not have fed to the dog that took more than and hour to reach us on one occasion and nearing 2 hours on another...the buffet was marginally better although you were always “herded” together with others. This ship was at sea for 6 of the 10 day voyage and despite this being the case the cleanliness of the open spaces on decks 11 and 12 left a lot to be desired (hairs and grime visible in many places). I actually spent 2 days in the cabin due to flu and my husband is still coughing and spluttering a month on from our holiday. We had hoped to celebrate his birthday whilst on the cruise but the evening of his birthday we were both feeling poorly due to the flu and ostensibly were unable to enjoy ourselves wholeheartedly because of this ailment managing to take in only 2 of the shows. In addition we had booked 4 nights beach location layover in Fuirajiah, in Abu Dhabi on the way back to UK do I could go diving ( As I’m an experienced Scuba diver with >200 dives) but this also was curtailed as due to the flu I was not fit to dive and ostensibly courtesy of our unecessary sojourn to the HongKong shopping mall this part of the holiday proved to be a waste of time, or at the very least not fit for purpose. All in all we feel cheated and very disappointed on a better note the steward for our state room was great and the ladies in the spa did themselves proud as did the tour guides in Taiwan and Vietnam but we will never be going another voyage on the seas with this Royal ramshackle outfit and nor do we recommend you do either! Read Less
Sail Date October 2017
Pathetic Food, very disapponted - All Snacks, Breakfast, Lunch and Dinner were absolutely with no taste and complete waste!!! There is not much Food options available for Vegetarians and Jain people. In their 24 hr room service, you can ... Read More
Pathetic Food, very disapponted - All Snacks, Breakfast, Lunch and Dinner were absolutely with no taste and complete waste!!! There is not much Food options available for Vegetarians and Jain people. In their 24 hr room service, you can only get Cheese Pizza and French Fries (2 options only) repeated every single day, and repeated for Lunch, Snacks and Dinner all times. Imagine how can you have same thing, all times, all 3 days? We dont drink alcohol and so we ended up paying a charge for each mineral water bottle to be USD 5.84 i.e. appx SGD 8. No water bottle offered free. People who drink get packages, in which they get free water. It seemed to me that this cruise was meant only for people who eat Non-Vegetarian food with multiple food choices for them, and only for people who drink Alcohol. Speaking of my specific family, we are Indian Vegetarians, who doesn't eat Onion, Garlic and Mushrooms. We are not Jain, i.e. we can eat potatoes, carrot, ginger, etc.. its just onion, garlic and mushrooms that we don't eat. We are called "Vaishnavs" or what Mumbai people typically name us as 'Half-Jains'. I booked my cruise trip 2 months earlier than the sail date, dropped email describing my food requirements, called up customer care at least 2 times to add this note to my booking, and to my surprise, the 1st day itself in the Windjammer cafe, we had to go around hunting for our food, asking several supervisors who had no clue about our requirement. They rushed and prepared only 1 Dal and 1 Vegetable, and asked us to take Rice from Buffet...that's it...that was the lunch offered to us. The dinner at the Main dining room in Deck 5 was pathetic, with absolute no taste. The taste of the food was very bland, I asked the waiter who cooked this food, he mentioned the chef was an Indian, so it seems like this Indian Chef didn't know how to cook Indian food, which is supposed to be very spicy and flavored, not really BLAND. The taste of food was absolutely like you have it in any Hospital in India. Further, none of the food kept at Windjammer Cafe had proper tagging on it, whether they are veg/ non-veg (no green/ red mark), whether they have egg/ eggless, neither the Veg food was kept separate...I saw the WOK used to take out deserts that contain egg was mixed up with 1 eggless desert and when I highlighted this to the waiter, he immediately replaced the WOK, no care taken. For cleaning tables in the Windjammer cafe, I saw the supervisor himself calling the waiter twice, who did not seem to be interested in doing his job, and just rubbed the cloth on the table which was still very dirty. There were NO Deserts offered for vegetarians, all containing eggs. There was just 1 small eggless cake offered, which after eating we felt vomiting. When I called the Operator to tell her why there are not much food options available for Jain/ Vegetarians, she mentioned that she doesn't know much about this, and I should go and talk with Supervisors on the Cafe. The supervisors were good, at least they arranged something to make sure we did not starve. However, the breakfast that we got was plain upma and dosa on 2 separate days. The lunch and dinner were only Rice, Dal, Roti with Bland taste. No papad. No pickle. No Paneer starters that you would normally get in any Veg frestaurants. So much disappointing!!! Read Less
Sail Date March 2017
To celebrate my husbands last cancer treatment after three years of doctors and hospital visits. The food was cold not nicely presented asked for prawn cocktail got a meat pastry instead, asked for baked Alaska ant got apple pie,had a ... Read More
To celebrate my husbands last cancer treatment after three years of doctors and hospital visits. The food was cold not nicely presented asked for prawn cocktail got a meat pastry instead, asked for baked Alaska ant got apple pie,had a mussel meal with garlic bread only 3 mussels were opened so had to leave the others as couldn't risk any tummy trouble. Very much Asian inspired and if you don't like noodles,curry, wanton soup or hot and sour type soups not much choice. We had champagne no ice bucket or flutes supplied. Waiters were surly wanted to give you coffee before you had even chosen a desert. The meal at evening dinner could be rushed through in less than an hour or service so bad it took nearly 3 hours. The ship was tired with ripped carpeting on deck fourteen and only found out it was in for refurbishment in April once we set sail. Will never cruise with Princess again if this is how low their standards have slipped. Read Less
Sail Date February 2017
This is not our first cruise with RCCL but tis is the worst.customer service was unprofessional did not meet our needs out of 4000 passengers there were only 15 international yet the shore excursions we only for 15 english speaking and ... Read More
This is not our first cruise with RCCL but tis is the worst.customer service was unprofessional did not meet our needs out of 4000 passengers there were only 15 international yet the shore excursions we only for 15 english speaking and was sold out the north star is a waste of time and money we were left stranded at airport because we were the only one who brought transfer cost us over 150 on bus and taxi to get to pier on time customer service did not want to deal with any issues the food was horrible room service charge for eggs pancakes they nickel and dime you to death the shops on board were all over priced compared to use the room was very nice but too many negatives to sleep well they offered less for more money the entertainment was not as good as other cruises i know it was mainly for the local but they could have shown some consideration for the international that travel that far to be disappointedThis was our 48 th anniversary happy anniversary to us Read Less
Sail Date October 2016
My husband and I are fairly new to cruising holidays. We have cruised with MSC, Carnival and Norwiegn. We chose RC mainly for the itinary and we thought we would be fine with RC having heard good reviews about them. WRONG!! Believe ... Read More
My husband and I are fairly new to cruising holidays. We have cruised with MSC, Carnival and Norwiegn. We chose RC mainly for the itinary and we thought we would be fine with RC having heard good reviews about them. WRONG!! Believe me...this is the worst cruise there is going. Every aspect was a total joke! Embarkation was lengthy, apparently you need a copy of your passport before you checkin...first queue of many! When we did finally get on board, we were told lunch was only available in the canteen restaurant. Oh my goodness, it was awful. The staff were so uninterested...we found a table eventually and it had mess all over it. I looked round for a waiter and the nearest one was stood looking out the window in a daze! I called him over and signaled that the table needed to be cleared! The service was non existent....the food was awful. Poor choice and of very poor quality. Whether you chose fish, meat or chicken, it was always dry and well over cooked. The main restaurant experience was dreadful. There was always a queue to get in, whether you've booked a table or not, you still had to queue. There were never tables for two available. I don't think we ever went to the restaurant without an argument of some sort. On the first evening we were shown to our table and I was hit straight away by an awful smell. Our waiter came over to us and apologized for the smell...he said they had had a leak from the ceiling and it had soaked into the carpet where our table was. The smell was awful. And it went down hill from there. The ship itself is horrible. Not only the layout of the ship...it's also very dated and shabby. Our balcony had lots of rust coming through the paint and the wooden rail of the balcony hadn't seen a coat of varnish for years! The toilets weren't particularly clean. The pool deck was shabby and dated. The bars weren't very efficient either. Every Pina Colada we ordered was different from the last. We enjoy trivia quizzes...on this ship they were just terrible! They always coincided with other events that were going on on the Promenade deck, which meant you could hear the questions! Not only that, they only seemed to have one set of questions because every quiz we went to, they were repeating the same questions! It was ridiculous! All the staff were hopeless. It felt like this was the very first cruise RC have ever done. A bunch of monkeys could have done a better job! The list of horrors is endless...I'm sure I've put you in the picture. We complained the entire cruise along with most of the other passengers. Needless to say, this was our first cruise with Royal Caribbean and most certainly our last! Read Less
Sail Date October 2016
We chose this ship as it was advertised as having all the exciting new features like indoor skydiving, bumper cars, etc. To our MASSIVE DISAPPOINTMENT, the moment we boarded the ship and tried to make on online reservations for ... Read More
We chose this ship as it was advertised as having all the exciting new features like indoor skydiving, bumper cars, etc. To our MASSIVE DISAPPOINTMENT, the moment we boarded the ship and tried to make on online reservations for skydiving, it was ALREADY FULL. How is this possible? Obviously, the ship is not equipped to handle the very capacity it advertises. Worse, they had a standby queue for people who wanted to try to queue for a slot in case someone who booked didn't turn up, I waited for one and a half hours in the hot sun, and the queue didn't even move ONE DAMN PERSON. To rub salt on our wounds, my almost 5 year old son had been looking forward to playing the bumper cars. Only after we have paid for the cruise and boarded the ship, did we find out that Royal Carribean has some totally inflexible rule, that the rider must be 5 years old TO THE DAY, before being allowed to ride. My son went home extremely disappointed. We feel misled, and cheated by Royal Carribbean. Don't advertise, if you are not transparent, UPFRONT, with guests, that they may not be able to enjoy certain activities due to your inability and poor planning, to accommodate every passenger. Don't even try to throw that famous sentence "It's on our website in the fine print" or some shit like that. We've had much better service and staff attitude on Mariner of the Seas. Luxury cruises are ALL about GUEST EXPERIENCE. We felt like refugees instead of a guest on a luxurious cruise, with many of the activities on a first-come-first-served basis. I stress again, BE TRANSPARENT. LET THE GUEST KNOW BEFORE THEY BOOK THE CRUISE WHETHER THE ACTIVITIES ARE AVAILABLE OR NOT, so they can make an informed decision. To top it all off, Royal Carribbean gave the guests $200 credit per person, which me and my husband checked via their television when we were on board on the second day. We happily spent itt , only to return and realise there was a $100 charge back which they did on the third day. Royal Carribbean admitted it was a technical error on their part, but DID NOT take responsibility for their error and absorb the cost. So we had to pay up. Is this ethical? Guests trust your internal system, that's the whole point of being able to check via the television what's their existing credits. And worse, the team did not have the courtesy to inform us before doing the charge back. We feel completely disrespected. I won't even bother to go into details of how the food onboard was horrible ( the pasta station guy served me aglio olio pasta with NO GARLIC NO SALT!!!) Worse pasta I've tasted in my life. And a Serbian waitress at the SILK fine dining restaurant, walked away without even informing me, when she was waiting for me to make my decision on what to order. No point having a beautiful spanking new ship, that is infected with viruses of poor service, poor crowdhandling and planning of activities. No point positioning yourself as premium, and stinge on essentials like toothbrushes and toothpaste (Yes guys, bring your own or be prepared to pay a lot for them). Our experience from the get-go, starting from delayed boarding which resulted in the crowd starving and rushing to the Windjammer cafe all at once, to not getting to use the services we thought we paid for and are included in the cruise, just makes the whole cruise SUCK BIG TIME. The only people who left a good impression on me were: My spa therapist from Vitality, who was very professional. And Hartley the Finance manager, who paid attention to our feedback and made us feel respected. But overall, the staff onboard tend to give us the vibe of "Oh too bad, that's just the way it is." If you want a luxurious cruise, AVOID OVATION OF THE SEAS. Staying at home eating instant noodles is a much more pampering experience. Read Less
Sail Date June 2016
It started off poorly when we purchased Princess' airport transfer to the ship. They left 47 of us stranded at Osaka airport with no way to notify the ship that they forgot us. We contacted the Florida 800 number on our transfer ... Read More
It started off poorly when we purchased Princess' airport transfer to the ship. They left 47 of us stranded at Osaka airport with no way to notify the ship that they forgot us. We contacted the Florida 800 number on our transfer paperwork, only to find that they didn't have any way to contact the ship and didn't have a list of all of us. We learned later that 26 passengers were also left stranded at Osaka earlier that day. A Japan travel agency rounded up a bus for us and we just made it as Princess was nearly finished with the lifeboat training. Cust Svc desk was rude and finally 5 days later they "investigated" and sent us a brief letter that notified they would credit us for the bus we arranged on our own, plus a $25 credit. We signed up and paid for daily excursions - identical tours were offered in Japanese and English, though English guided tours were $10-20 extra each. Guides on all but 2 tours spoke such poor English, they were completely unintelligible. We felt we should have signed up for the Japanese tours because we would have understood just as much! They ran out of red wine 1/2 way through the cruise, and still enforced not allowing off-board purchases to bring on. Come on...you can't have it both ways!! We purchased our air through Princess as well...on our return flight home, we had to fly from Osaka to Taiwan then to San Francisco. They scheduled our 3 hour Osaka flight early in the morning, and gave us an 11 hour lay-over in Taiwan to then board our 12 hour flight to SFO. We encountered other Princess passengers who only had a 2 hour lay-over in Osaka. We have been on Princess 3 other times and never had anything like this horrible experience - we did not deserve this for the amount of money we paid! I can only think that since Carnival purchased Princess, they are running Princess into the ground. In spite of Princess' efforts to ruin our trip, we enjoyed their happy hour upon return from our excursions, we enjoyed our dining table mates, and tried to make as much lemonade out of lemons each day. I filled out Princess Cruises review they sent me, but never heard a word in response. Read Less
Sail Date May 2016
Our honeymoon was a complete disappointment. We were so excited to begin our new life together but we were so wrong. We have written to Princess and we are still waiting for a response Shore excursion to Kuala Lumpur was cancelled by ... Read More
Our honeymoon was a complete disappointment. We were so excited to begin our new life together but we were so wrong. We have written to Princess and we are still waiting for a response Shore excursion to Kuala Lumpur was cancelled by email day before ship was due to leave No air conditioning in cabin (not uncommon on this cruise) for entire journey Fridge (or should I say cooler) not working No hot water let alone water pressure Elevators continuously breaking down with us and other people still in them Public toilets repeatedly closed down for maintenance Fans all over ship to try out cabins and public areas after toilets and bathrooms flooded Laundrettes on all levels at one Occassion were not working or had overflowed New karaoke bar not working as electrical problems with the system Influenza last few days not only me but a vast number of other passengers Read Less
Sail Date April 2016
The trip starts with nearly two days in Hong Kong. I had lived their and knew my way around. For a tourist the new cruise terminal is a nightmare to get to, and extremely expensive in a cab from the airport. The free shuttle bus goes to ... Read More
The trip starts with nearly two days in Hong Kong. I had lived their and knew my way around. For a tourist the new cruise terminal is a nightmare to get to, and extremely expensive in a cab from the airport. The free shuttle bus goes to one of two typical way out of the way local train stops. From the time you board it is all about how much they can get out of you in going to the expensively run Canyon ranch spas, or way over the top tours. Their in port pricing which is a lot cheaper for the spa treatments( for example),finishes at 1pm even if you may be in port for another 24 hours. The wife got caught when a facial which should have cost $109 dollars (US), ended up costing $236, because she was booked in at 3 pm. Everything has 18% tax as well. The room we had was very tiny, and we were continually comparing this bigger ship to the older Century which we spent 24 days on in 2014. The ship drive train was noisy it was extremely noisy when ever we left port as if a diesel engine was running just below us. The cabin boys said that was normal. Even the Zumba lessons which were free a year ago had a charge on this ship. On one occasion the spa people contacted our room and offered a $60 dollar facial on sale to my wife. She accepted but was sea sick the next morning. I contacted them and when I explained that she was sick was told that if she didn't go to the doctor they would bill her anyway. She came good after sea sickness tablets from guest services, and a days sleep. The food was almost the same everyday, in the Ocean view café, and very little change in the main dining room. The destinations on this cruise were, (with the exception of Singapore and Hong Kong), A VERY LONG WAY FROM THE MAIN CITIES. Mostly between 1.5 to 2.0 hours each way by bus. Many of the tours were 8-12 hours long. We expected the temperatures to be cooler, but unfortunately the weather was against us and it was extremely hot in Danang, Ho chi min, Bangkok and Singapore. Staff were all good except for those in the Spa area, who were just plain rude. The ship is dated and has not much character. Most of the evening entertainments with a few exceptions were a one act performance. Very sub standard for celebrity. Really enjoyed the old Century last year but his lousy ship and the lack of give and just money grabbing on this cruise has turned us totally off Celebrity. Read Less
Sail Date November 2015
After enjoying some 20 cruises on Oceania, Cunard, Norwegian, Crystal, Holland-America, and Silver Sea, we think we have a pretty good grasp of the industry and what a paying passenger should expect. Le Soloeal, owned by the French line ... Read More
After enjoying some 20 cruises on Oceania, Cunard, Norwegian, Crystal, Holland-America, and Silver Sea, we think we have a pretty good grasp of the industry and what a paying passenger should expect. Le Soloeal, owned by the French line Le Ponant, is the the worst run cruise ship I have ever seen. Paying for Le Soleal is like throwing your money away. The problems go to the policies (which means the company is horrible as well) as well as the clueless staff (which could be the company’s fault, the fault of the ship’s manager, or both). I hate when people criticize without specifics, so I’m happy to give them. Here we go. 1. This is advertised as an all-inclusive ship and advertises fine wines and spirits as included in the price. Nothing could be further from the truth. The 1 or 2 wines available are cheap and unheard of. There is no single malt scotch. There is no Bourbon. The only Brandy is too cheap to drink. 2. Even when you go to the list available for pay, the prices are jacked up terribly. Usually a ship that is all-inclusive gives you decent prices for upgrading as you get sort of a credit. Not here. Not only is the list overpriced, it features only one American Red and one American White – both from the Robert Mondavi Private Selection line which, while it sounds good and probably fooled the incompetents running this Line, is a low line wine. A comment here: For many of the wines for sale the list has a Parker score. Many are 90 or above, but the Mondavi Chardonnay is 84. Can you imagine having one American wine on the list and bragging about an 84? Stupid. There are others in the mid 80’s. Why have them there at all? 3. This ship has only about 200 passengers and a crew ration of 1:2, which is too low in the first place for a so-called luxury ship. More importantly, most crew members have no idea about anything outside their particular job, and often not then. a. The first afternoon neither the reception desk nor the staff in the 6th floor lounge had any idea if there was shipboard music being played later in the evening. And the poorly put together daily notice said nothing about it. Turned out there were entertainers in both the 6th floor and 3rd floor lounges. b. At the lunch buffet shrimp was offered. We asked the servers about sauce, and none knew what was available and had to go find out. c. Upon check in, we were put in the lounge on the 3rd deck, being told rooms were not ready. About 30 minutes later as friends of ours told us they were in their room I went to the front desk and was told by the hotel manager they would come get us when they started taking people to rooms. As he is telling me this, those boarding were indeed being taken to their cabins right in front of my face. So we just went to ours on our own. It was ready, but no luggage at 4:00 in the afternoon on a ship with only about 100 cabins. I went and found the luggage and brought it in. d. On the night of the captain’s reception they ship’s newsletter said a Gala dinner would begin after the reception and they would not serve until all were seated. There was no indication of what time that would be. The front desk told me I could actually dine at any time after 6. She was shocked when I told her it was now 6:25 and the restaurant was not open yet. She called and told me it would open at 6:45. It actually opened at 6:37. e. Here is a clueless hotel manager story that will make you smile. When we complained that we were told there were fine wine and spirits aboard the ship, he asked us, with a quizzical look on his face, where we heard or read that. He said he only offers wine and spirits. They may not be so fine. Dumb? 4. At dinner on the 3rd night we ordered the lamb on the menu. After about 10 minutes the waiter told us they were out. We had ordered a bottle of wine to go with the lamb, but the staff wasn’t trained well enough to understand any problem with this. So we ordered steak skewers and as we were finishing, out came lamb for the table next to us who ordered well after we did. We asked a captain what happened and he said they did not know they had more lamb and it took the chef 20 minutes to find out. We told him we thought that was incompetent and he sent a higher up who first said the other table ordered first, which was not true, and had so been confirmed by the captain. Caught in a lie, he attempted to say it took 25 minutes to thaw the lamb. No one understood that all they had to say to us was wait a few minutes while they check things out. They are simply incompetent on the ship. IMPORTANTLY, this was the second time this happened. They ran out of baked salmon at lunch and told everyone they had no more only 20 minutes into a 90 minute restaurant opening. As we left, there sat the dish. The host of that room said they convinced the chef to make more. Shouldn’t have run out in the first place. 5. With regard to the ship’s entertainers/musicians, the newsletter never tells you who is entertaining where. So we know nothing about them or where they might be at any given time. This is unfair to the passengers and entertainers, and shows a total lack of understanding on the part of the crew. Every other cruise line gives you this information. 6. The group we were with had many people (over 25) in the 6th floor lounge one evening. We were actually playing the piano, and all were singing. At midnight the bartenders closed down and left. Never seen that on a ship. 7. At the so-called Gala dinner, the server put my salad fork back for me to use again when I finished the salad. I had him get me a new one. Then, someone was not thinking on the mussels curry dish as we had to use our hands to open the mussels. What a mess. The chargers on which this dish sat were naturally covered with shells and liquid from the broth. Were they removed? No. At least not until we requested it. 8. Unbelievably, in both dining rooms there is a table for the ship’s officers, who sit by themselves and ignore all their passengers. I cannot remember such rudeness and obvious lack of thought on any other ship. 9. The ship scheduled a mandatory safety meeting followed by a mandatory life jacket drill at 5:45 and 6:00 respectively the first day. Obviously, people took their life jackets with them. Some of the crew allowed them in the room during the lecture and some made us take them back to our cabin saying we could not bring them until 6:00, of course meaning we all had to leave the lecture, go to the room, get the life jackets, and come right back. You would think this is a comedy, but the people on this ship are just this disconnected. Also, the drill was help at a time we were in port and people were not required to be on board for another 8 hours. Finally, even tho the drill was designed to show us how to put on the life jackets, the notice sent out asked us to come with them already on. 10. They are so cheap on this ship. We have already written about the spirits and wine that fall into this category, and the fact that the bartenders close shop at 12 even when passengers are out. In the morning they advertise fresh squeezes orange, grapefruit, and tomato juice. Think they have this during the day at the two cocktail bars? Nope. Too cheap, as we say. Cruise another line - really. Read Less
Sail Date November 2015
I love Royal Caribbean, but this by far, was it's worse. The staff wasn't well trained - I asked the person at the guest services desk if I could purchase the bottled water package that included 12 bottles. He said there was ... Read More
I love Royal Caribbean, but this by far, was it's worse. The staff wasn't well trained - I asked the person at the guest services desk if I could purchase the bottled water package that included 12 bottles. He said there was no such package. I showed him the advertisement. He brought it his manager and he said his manager didn't know about the package. They advised I drink 12 bottles from the mini bar and they'll charge me the equivalent. I refused. Eventually, I found a bartender who was able to help me purchase it. The buffet wasn't good - The food at the buffet never changed. They have so much opportunity to do so (and provide delicious cuisine) given their ports in Thailand, Singapore, and Vietnam. But no. Instead leftover breakfast items (like grilled tomatoes and Belgian waffles) were served as afternoon snacks. Leftover lunch items were served for dinner. By the end of the week, the kitchen used up ingredients in random combinations: shrimp salad in hot dog buns, tuna on pizza, fake crab sticks used in sushi turned into a crab stick salad, and everything eventually turned into a soup. The map was incorrect - On the website, Mariner of the Seas had Vintages, the wine bar. Also, Vintages could be found on the interactive maps on the ship. However, in reality, that space in the promenade was replaced with Michael Kors. I was expecting the same cupcake place (I forgot the name), Vintages, and other features from the promenades of other ships in Europe and the Caribbean. But no, none of them were there; they were all replaced by high-end shopping. There were other passengers who complained other promenades had cafes where they could sit; on this ship, seating in the promenade was limited. The staff wasn't communicative - Upon check in, no one asked about our Vietnamese visas. In our boarding documents, nothing was mentioned about being provided a Vietnamese landing card for $6. When we boarded the ship, our passports were taken away, and no one said anything about visas. There was no mention of such in any printed communication. It wasn't until day 5 of the daily bulletin called Compass, I saw we needed to have surrendered our visas. But by then, our landing cards have been issued, and our accounts have been charged $6/person. The person at guest services said there was nothing they could do at that point. This upset me - for an American, the Vietnamese visa is $100, and it takes 1-2 weeks. I now wasted time and money for something that wasn't communicated to me. I couldn't even be credited a measly $12USD (let alone $80USD). Guest services called my room to explain I was informed via a handout at the beginning of the ship. I didn't get such form so I gave up this argument. This would've been much more convenient if I was informed upon check in or at least in our travel documents. They wanted way too much money - There were too much name-brand high-end shopping. They even had two stores by the name of Regalia. (Obviously, they really want guests to shop there that they insisted to put it in twice.) Other than at the ports, there was no where I could buy souvenirs from Singapore, Thailand, or Vietnam. They kept running out of food - Most of the wines on their menus weren't available. In fact, the food service person at the cafe in the promenade said they ran out of hot chocolate. The buffet ran out of shrimp for the shrimp curry. I found it odd that this was the first ship that actually ran out of anything. The entertainment was so bad, I had to laugh - The Korean drum group Fantasticks did a lot of audience participation acts (like people scream and cheer) that in the 45 minute performance, they only drummed twice. Then the magician / illusionist the next night was so bad that he couldn't even finish one of his four tricks. He had 45 minutes and he only completed 3.5 tricks. (His GoPro, which projected onto the main screen, ran out of battery and he was using it to zoom in his deck of cards.) It was so awkward and sad to watch him convince the audience that it really was a good trick. He even admitted on stage he's only been doing this for 5 months. The activities director came out to convince the audience to come for the second show to watch it. We didn't eat in the main dining room because according to the menus on the LED displays just outside of the rooms, there was always chicken breast, shrimp cocktail, and a beef dish. The other two items changed. One night, I asked a captain and asked if the items will changed. I'm not exaggerating - The captain proceeded to laugh at me and say that's impossible because the menu always changed. Then he walked away. I was still standing there. The ship was understaffed - No one was ever in the fitness center. They readily allowed guests to use the weight machines either in sandals or barefoot. There were many guests obviously using the machines wrong, but I guess liability and injury wasn't a concern for anyone. In addition, I understand this trip was marketed as a "cultural immersion," which simply put, it was catered to the Chinese and not American consumer (which I understand as a business perspective, but I'm being honest as a brand loyal member who felt misled. I must've misinterpreted the term cultural immersion as the ship being themed more Asian given our ports, not necessarily having an overwhelming number of Chinese passengers.) Furthermore, it was bad enough I was consistently bothered by passengers' behavior (bumping into me, cutting in line, pushing in elevators, hovering over me while I eat so to take my table, making our tour bus late ... And please note, I've spoken to several Australian, British, and Singaporean guests who experienced the same but didn't want to say anything in fear of being seen as racist. Please note: we agreed this is alienating these particular guests from returning or recommending it to friends and family.) Understandably, the behavior is beyond anyone's control but they really should rethink their marketing. The Australian, British, Singaporean guests, and I are not racists, but we are polite. (I've even seen Royal Caribbean staff get elbowed, and even breathed on. I'm not kidding. But even with that, I felt overall service was compromised (with the above incidences listed), which isn't consistent with the service on the other ships. Do not book this cruise. Read Less
Sail Date October 2015
Please think very carefully before booking this cruise. This was our first ever cruise and all I can say is so very disappointed. As a part of our cruise we were given a tour before embarking the cruise to the forbidden city,and the Great ... Read More
Please think very carefully before booking this cruise. This was our first ever cruise and all I can say is so very disappointed. As a part of our cruise we were given a tour before embarking the cruise to the forbidden city,and the Great Wall of china. Yes fantastic experience seeing these places but being given the hard sell at a jade factory we were taken to then on route back to the hotel we were told we were being taken to a herbal Doctor. When all the coach refused we were taken against our will and locked on the coach. We were told they would take us back to the hotel if we payed 30 yuan each to the company. Eventually we escaped the coach feeling a little frightened. Embarking the ship was farcical, people pushing and shoving no organization. Cabin was clean but had a funny smell. We reported this and nothing was ever done. Cabin boy very very good !!!! Fine dining !!!! NOT. !!!! Food served cold and poor quality, catering for the Chinese, repetitive menu and service was very poor, waiting 30/40 minutes between courses. Complaint made nothing done. Entertainment was rubbish, butlins not cruise ship. Constantly ping pong over the load speaker at a ridiculous high sound offering bingo it quiz. But to be honest it was very hard to understand them. Most staff tried but very broken English and the cruise entertainment director and Bonnie his double act were a pain. Couldn't sit round the pool some days for the shouting or her over the microphone speaking very poor English. Disaster!!!!!!! Windjammer poor was always a fight to the death for food and catering for the Chinese on board. Only holiday I have had were I have lost weight. !!!! My dress was stolen from around the pool area, I reported this to guest services, they said they would get back to me, hahahaa. No they didn't, what a surprise. Jacuzzis made awful noises going through cleaning process making it very hard to have a conversation with anyone unless they were on your knee. Tours with Royal Caribbean are a rip off and be careful as once you on the coach they try and take you somewhere else to hard sell you more stuff. !!!!! Thanks for reading. Read Less
Sail Date October 2015
Not the best of cruises. We took the junior suite. our swipe in cards failed on 4 of the 5 days and on three occasions the card unit was not available to give us new cards. We were also treated very shabbily by the man in charge of the ... Read More
Not the best of cruises. We took the junior suite. our swipe in cards failed on 4 of the 5 days and on three occasions the card unit was not available to give us new cards. We were also treated very shabbily by the man in charge of the Romeo and Juliet dining room. The buffet barely had adequate seating for the passengers, and people would hold on to their seats as they were not easy to come by. The entertainment Director and Manager were however excellent and made up for a lot of our disappointment. I would recommend always taking the larger ships, as there are more options. Management is poor and Royal Caribbean needs to address the training and facilities if they wish to have passengers return. Star Cruises Virgo is a much better option, although it appears they mainly travel from Hong Kong. Read Less
Sail Date September 2015
This was our fourth cruise flying from the Gold Coast to board the ship in Sydney so as to experience the departure from Sydney Harbor which was worth it. Previously we have done the 7 nights South Pacific on the Pacific Dawn an ... Read More
This was our fourth cruise flying from the Gold Coast to board the ship in Sydney so as to experience the departure from Sydney Harbor which was worth it. Previously we have done the 7 nights South Pacific on the Pacific Dawn an excellent cruise and would recommend, 10 nights around the Eastern Mediterranean on the Crown Princess, another lovely cruise that we would highly recommend with beautiful food, 12 nights around the Western Mediterranean on the Norwegian Jade a bright fun ship again with excellent services and food and we were looking forward to, This next 15 nights around the East Coast of Australia and on to Singapore, as my wife was recovering from a Breast Cancer operation on the Carnival Spirit. Leaving from Sydney and going to Singapore (we were notified after departing, that it was for some minor upgrades and resteraunt renovations) via Brisbane, Airlie Beach, Darwin, Lombok, and Bali (wherein all the passengers, including children, whether going ashore or not, were automatically charged $50 each for being in Indonesian Waters). On boarding our first comment was she is old and in need a major renovation but thought it was still to be the fun ship. The meals at best were only very average, and not all the restaurants were operating. It is the only time I consistantly received burnt, or at least over cooked Eggs Benedict for breakfast and the free coffee from the Buffet area had a tannin taste to it, so we bought espresso which was ok. After waking and showering on the first morning of the cruise, I noticed little flea like bite marks on my chest but thinking it must have just been bed louse did nothing about it. Other people on board were complaining of sore throats and so again, just thought it was a bug going around, then on hearing of others who had gone to the doctor who had prescibed antibiotics with little if no benificial effect, further believed it was a virus that would run its course in a few days. Around ten days later I came down with a severe fever and was to ill to leave the cabin but still believing it to be a virus battled on. We eventually disembarked at Singapore and was then admitted to the Raffles Hospital on an emergency basis, gravely ill, with Typhus fever (this bug I am told, for people over 60, has a fatality rate world wide of around 60% and is transmitted by bites from rat fleas and is not air borne and has an incubation period of 7 to 10 days). On our return home I wrote to Carnival Guest Relations to advise of my experience and further advise that I had also been advised that a friend had overheard whilst in an Emergency department of her local hospital, of another patient in the cubicle next to her, who was being tested for Tyfus Fever, she evidently had also just come off the Carnival Spirit after a cruise to Singapore that departed Sydney on the 1st of August. There reply was to say, sorry we wern't happy with the cruise, but regrettably they cannot be held responsible for illnesses incured whilst on board. I should also add, that another guest broke their ankle while going on the water slide $3,200 in onboard medical fees was the figure that did the rounds. The ship did have all the basic offerings: Kids Club, Casino, Theatre, Shops, Shore excursions etc. and the staff were really nice trying their best to make the trip enjoyable. Don't get us wrong we love cruising and will again but we will NOT cruise with Carnival again. We had already booked another trip on the Carnival Ledgend to Hawaii but this has since been cancelled as a result of our first and only experience with Carnival, which was a shame, as a first timer could wrongfully prejudge other cruise lines by this ship and the attitude of Carnival, which would be grossly unfair!! Read Less
Sail Date August 2015

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