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7 Helpful Votes
Sail Date: December 2017
Embarkation from Singapore was a little slow, arrived at the pier at 12 noon and didn't board until 145pm. Cabin was ready straight away and luggage was waiting for us at our door. Cabin D307 Dolphin Deck 9. We met our cabin steward ... Read More
Embarkation from Singapore was a little slow, arrived at the pier at 12 noon and didn't board until 145pm. Cabin was ready straight away and luggage was waiting for us at our door. Cabin D307 Dolphin Deck 9. We met our cabin steward straight away James, he was wonderful. Cabin was a Mini Suite Balcony. Loverly cabin well worth the extra $$$. It was spacious and a great layout the balcony was large. Then it was Full steam ahead at 5pm. Went dinner at the international restaurant. Food was good quality and well presented never cold. We also ate breakfast in the restaurant as we didnt like the noise in the Buffet Horrizon Buffet. Entertainment was great and the shows well Choreographed. Ports of call Kota Kinabalu,Phu My. Nga Trang, Sihanoukville, Bangkok and unfortunately KO Samui was missed due to Tender Issues. All ports were good but remember it is Asia and its hot and most places are under developed and still very new to cruising. You'll be jumped on by touts as soon as you get off the ship. Make sure you barter for everything, especially taxi and tour fares. Back to the ship... There was plenty of things to keep you occupied whilst on board. From bingo, trivia, shopping, casino or just relaxing by the pool close to you favourite Bar (plentyof them). Cocktail prices were 7-12 US$ but in the wheelhouse bar between 3-4pm it is happy hour. By one drink get the 2nd for $1. Overall it was a good trip but very packed as it was christmas and to many Kids. Read Less
12 Helpful Votes
Sail Date: December 2016
This was our third cruise on Sun Princess. After touring the South Pacific in Dec. 2013, and New Zealand in Dec. 2014, Xmas and the new year 2016 seemed like a good choice. Boarding was not a problem, having been warned of later ... Read More
This was our third cruise on Sun Princess. After touring the South Pacific in Dec. 2013, and New Zealand in Dec. 2014, Xmas and the new year 2016 seemed like a good choice. Boarding was not a problem, having been warned of later boarding times due to necessary cleaning regarding norovirus presence. The same happened for the previous two trips, so no surprises there. Once aboard, we went straight to our cabin to ready for dinner. The Marquis dining room was as expected, and after some negotiation, we had a table for the two of us; very accommodating Maitre De, many thanks. All our main meals were had there; excellent cuisine, and excellent waiter and his assistant. For breakfast and lunch, Horizons was our choice; select your own food combinations for your pleasure. Most serving staff were of good nature, but several seemed rather tired and a little snappy at times. Understandable, and easier to ignore. During the first few days at sea, there was an ever present odor in the passageway of deck 11, Aloha between the forward elevators and our cabin. The cabin staff appologised for the problem, which took nearly three days to rectify. I'm afraid urea is not a pleasant experience for any person. A short time after that, My wife and I came down with what was 'diagnosed' as norovirus by the duty nurse. Neither of us was seen by this 'nurse'. We were confined to our cabin for 24 hours, a necessary precaution. A package of capsules was sent to each of us to help plug each end, so to speak. Gastro Stop is still Gastro Stop even by any other name.Since my wife was still feeling 'off' afterward, we were confined for another 24 hours. Fair enough, we did not wish to be responsible for other passengers discomfort. At this stage, we had to utilize room service for our meals. The selection is a little restricted compared to the main dining, but quite adequate particularly under the circumstance. After another day and a bit passed, we had not been contacted by the duty 'nurse', so I rang the medical rooms to confirm we were feeling good again. We were allowed out once more. Good cheer. With that episode behind us, it was time to enjoy the rest of the journey. Most of our evenings were spent at Crooners after dinner. Maurizzio is the main attraction for entertainment there. One can join in with the songs, dancing and chit-chat with other passengers. The majority of bar staff we found to be accommodating. The International Cafe we found to be crowded at the best of times, unless very late into the night. Not an overly important issue since there are other places to have a coffee. Could not say much for the shore excursions; Komodo Island was fully booked before we boarded the ship - limited visitors allowed on the island at any given time. Fair enough. Bali (Benoa) was the fun stop. It allowed my wife to buy some presents for the rellies after our return. She also enjoyed a full body massage, bless her little cotton socks. The only other stop we went shore-bound was Macassa. Since it was raining mostly, we spent about one hour walking near the port. Missed the markets due to poor information, but no loss, didn't spend anything there. Overall, we found the cost of excursions via Princess to be overpriced. On our NZ trip, we arranged tours on shore, most costing better than 50% less. Since the main reason for this cruise was to unwind after a heavy working year, (yes, not all of us oldies are retirees) we didn't need to rush around with activities so much. We met with several couples to share our and their stories and experiences. Back in Fremantle, disembarking was the easiest part; straight through from ship to shore. Uber took a little bit longer. Overall, we will travel again, but will try other lines as well to get a better feel for them in all fairness. Read Less
4 Helpful Votes
Sail Date: December 2016
We have previously completed HAL cruises to Myanmar and Hong Kong from Singapore. This Indonesia cruise was the missing link. We have been to Singapore many, many times. Stayed at Sofitel So. The only highlights were the Telok Ayer Food ... Read More
We have previously completed HAL cruises to Myanmar and Hong Kong from Singapore. This Indonesia cruise was the missing link. We have been to Singapore many, many times. Stayed at Sofitel So. The only highlights were the Telok Ayer Food Market next door to the hotel. and the Botanic Gardens. Most ports of call were forgettable with heavy traffic. Shuttles only went to shopping malls. Lombok was the highlight. Komodo Island lizards are not much bigger than our large monitor lizards and much smaller than our crocodiles. We highly recommend Putu Supartana, a private driver in Bali (putusupartana@yahoo.com). He intimately knows the island, will recommend places to visit and can bypass the horrible traffic congestion. Overall an average cruise. HAL service is becoming less customer focussed but the ship staff were still excellent. Port information was minimal but port transfers were good. We did not do any ship excursions as they are too expensive and poor value. Other passenger statements reflected a lot of time in traffic on shore excursions. Main dining room food was good but the Pinnacle Grill needs to change its menu as it is still the same from 3 cruises ago. The lack of a cocktail of the day was a disappointment. Oceanview cabin better than other cruise lines and cabin staff excellent. Nightly entertainment was average. Two local culture shows were poor. Being a christmas/new year cruise the number of children was relatively low, unobtrusive and well behaved. A typical mid-60's HAL crowd. We would not do this cruise again as the ports of call are poor. However Indonesia is our nearest neighbour and we have been to more interesting, less tourist orientated places. Read Less
6 Helpful Votes
Sail Date: December 2016
Party of four left on 19 December for 7 day cruise aroiund Arabian Cost, visiting Dubai, Qatar, Abu Dhadi, Oman. This sis a noisy boneshaker of a ship. We had to change cabins as the engine noise kept us awake all night, the heavy ... Read More
Party of four left on 19 December for 7 day cruise aroiund Arabian Cost, visiting Dubai, Qatar, Abu Dhadi, Oman. This sis a noisy boneshaker of a ship. We had to change cabins as the engine noise kept us awake all night, the heavy vibrations didnt help either. bWe finished up in a small cabin down in the bilges, but at least it was quiet. Meals in the Meridian Restaurant were small portions, and not very good. One meal my Beef Wellington was red raw and my wife's was overcooked. Most evenings we had our meal then went to the buffet restaurant for a top up. Itinery for Xmas Day was changed and we visited a Village with no shops, no beach, no places to visit. We all immediately returned on the bus to the ship. Xmas day entertrainment was a silly sketch related stint lasting about 30 minutes. Xmas dinner was no different to any other night. The day befor our return we started to get sore throats and chests. All four of us have had to have medical treatment and have been really poorly for over a week. A lot of passengers were feeling the same. This ship needs retiring, it is years past its best. Will never use Thomson againb. Read Less
5 Helpful Votes
Sail Date: December 2016
1. Twenty three days were enough to gauge the skills of the Crew of the Diamond Princess - some shone and some only just glittered, some just faded. The first "port of call" for most passengers on a Cruise liner is the ... Read More
1. Twenty three days were enough to gauge the skills of the Crew of the Diamond Princess - some shone and some only just glittered, some just faded. The first "port of call" for most passengers on a Cruise liner is the Customer Services Desk - some passengers with major issues to iron out and some minor administrative questions. Unfortunately the Trainee Staff on our Cruise were at times poorly supervised or assisted by the senior staff and this led to passenger frustration on a major scale with several of our fellow passengers expressing frustration trying to sort our their accounts. Obviously there is no excuse for verbal or any other abuse of Staff by either Senior Staff or Passengers but at times Trainee Staff were left to fend for them selves trying to solve issues which were beyond their limited expertise and there were either no senior staff to support them (the senior staff seemed to miraculously appear from behind the walled enclosure when the heat was turned on) or the Trainees were left floundering. Princess Cruises needs to address this issue of Supervision and Training as a matter of urgency. Many passengers were affected detrimentially and left very frustrated on this one cruise alone and their decision not to cruise with the Princess group again may be made on the perceived calibre of the advice and assistance they received at the Customer Services Desk. After all without Customer satisfaction the Company may be sailing with quite a few empty cabins. Lift your game Princess and provide "real" support for your trainees and up-skill your senior staff on a regular basis or not only will you have no Trainees but no Passengers to pay their wages. On this Cruise the Administrative skills of the Customer Service Team appeared, at times, to be found wanting. 2.The destinations and shore excursions were adequate for those who have not visited South East Asia but were a little mundane for those who have travelled this region extensively by other means. 3. The entertainment onboard was first class and varied - equal to many similar shows ashore - entertainment through-out the Ship was plentiful with something for just about everyone although the "in-betweens" (those between 14 and 18 seemed to be a little short-changed with regard to entertainment - perhaps more challenging activities might be considered ie.character building. 4. Embarkation and disembarkation were streamlined and carried out with military precision with full marks to all staff who participated - tendr operations were also carried out with minimial inconvenience to passengers. In summary, the Cruise was very enjoyable and value for money - we will cruise again. Read Less
3 Helpful Votes
Sail Date: December 2014
Having read the reviews of this cruise/ship I was a little nervous about our cruise, but I need not have worried. This was our first Celebrity cruise (Princess and P & O are our favourites) and I was pleasantly surprised. Embarkation ... Read More
Having read the reviews of this cruise/ship I was a little nervous about our cruise, but I need not have worried. This was our first Celebrity cruise (Princess and P & O are our favourites) and I was pleasantly surprised. Embarkation was a breeze and our cabin was ready for us, again, having read that the ship was tired and in need of updating i wondered what our cabin would be like. It was lovely, very modern and the furnishings were nice. The balcony could have done with a little renovation but there was nothing that stopped us enjoying the room facilities. Our cabin steward, Rufina, was amazing and nothing was too much trouble. We ate in Blu, which we thoroughly enjoyed, the food was of a high standard and the staff always friendly and obliging to any requests for something different. On a couple of sea days, we ate in the Metropolitan at lunchtime and that also was of a good standard. The service wasn't always quick but we were in no rush and where else could we go on a sea day? We did use the Oceanview cafe on a couple of occasions and from what we could see the choice and quality was excellent. Unfortunately, because of bad weather we were unable to stop in Danang but these things happen and you have to make the most of them. The other ports were great and the overnight stays were brilliant, allowing you to experience the nightlife of these places. We did some ship's tours and then used the port guides for wandering on our own. I have to say I thought the port guides were poor, and lacked information and decent maps. The ship's tours we did were good value for money and just right for us. We have a couple of moans, the drinks prices are extortionate. We like a drink when we are away but i refuse to pay stupid prices and whilst we enjoyed wine with dinner etc and cocktails I did feel like Celebrity were taking the Mickey! We enjoy the ambiance of formal nights but felt that there was no sense of occasion on this ship. I don't know if it was just this ship or Celebrity in general. When you make an effort to dress up I feel slightly annoyed when people are still permitted to enter the main dining rooms in shorts and trainers. On other cruises we have always felt pulled to the atrium which is where things always seem to be going on and it is a great place to people watch but on this ship the atrium was nearly always empty, it was beautfiully decorated but there was nothing going on there. Some of the entertainment was poor, especially in the Rendez Vous lounge. The singer playing the piano was great but the band with the male singer were dire. The music was so loud that you couldn't hold a conversation but thankfully it drowned out his terrible voice. We tried the Cosmos lounge a few times but always felt it lacked atmosphere. I don't think I ever saw the Captain, we heard from him every morning at 10am but the senior crew were not often seen around the ship. Hygiene was excellent and they were always dishing out hand gel and wiping bannisters in public areas. Our disembarkation in Hong Kong was quick but it was hard to get away from the terminal. In fairness, Celebrity did warn us about lack of taxis and we could have booked a shuttle but we decided not to and paid the price. The taxi queue was huge so we ended up taking the free shuttle to the Hollywood Plaza mall and then picked up a taxi from there. All in all, we had a fantastic holiday and I would quite happily cruise Celebrity again, especially if they reduce their drink prices!!!! Read Less
Sail Date: December 2014
Cruising out of Singapore Dec. 29th with my wife over the new year's eve to Kuala Lumpur for 5 nights. Having cruised with RCL before on board of the Allure, Oasis, Independence & Serenade, I was eagerly looking forward to this ... Read More
Cruising out of Singapore Dec. 29th with my wife over the new year's eve to Kuala Lumpur for 5 nights. Having cruised with RCL before on board of the Allure, Oasis, Independence & Serenade, I was eagerly looking forward to this sailing & didn't mind paying extra for it, hoping for a memorable experience. Check in process & the cruise terminal are all good & efficient. Once on board, we moved up to Windjammer for lunch. I like the way they manage the drink stations by keeping the fellow guests away from the equipment. They also have staff manning all the food stations inside & out to keep things orderly at all time. The place could get busy at times throughout the cruise as is the case with any other cruise lines, but nothing too unbearable in my opinion. Breakfast is the same every morning, so it can get a bit boring after a few days. The rest of the food in the buffet is the usual RCL standard. Considering the age of the ship, the design is quite good & it definitely has been properly maintained. I love the free sauna/steam bath/huge hot tube in the gym area. The only thing that shows the age is all the older gym equipment with several treadmills making some weird noise/not working & the seat rollers seizing up on the leg press, just to name a few. One thing that caught me by surprise was the permitted smoking up on the pool deck, a HUGE turn off for me. The luggage was already waiting for us when we got to the cabin just after 1 pm. The cabin is good except for the mattress which is a bit too thin or just worn out. I overheard other cabins nearby were having constant issues with plumbing & hvac system. The cabin steward Magaldo did a good job for us. Main dinning room experience is mixed. The assistance waitress FanFei (table 462 first seating) really went out of her way to please us & that is the only bright spot. We waited 45 minutes for a glass of iced tea one evening, she kept apologizing for it but still no drink, bizarre. She even brought us fruit plates later on & the next few evenings to try to make up for it. New year's eve dinner was open sitting at the main dinning room. They served half a lobster tail with shrimps, when I ordered 2 servings, I found out they only allowed 1 serving for each guest (is that a new trend with the industry or just RCL?). When the food arrived, there were 2 half lobster tails, I cannot be sure if the waiter did something extra for us behind the scene or what. In the end, the lobster was quite forgettable (small & dry), as is the rest of the service (not even a refill of iced tea), I went up to Windjammer to get one after the meal. Once or twice, food arrived & appeared to have been sitting out for a bit too long. We joined 3 shore excursions & the lineup was LONG in the morning to get our tickets at the meeting place, as there"s only one line with 2 people handling the task, why why why? Shows are quite ordinary, to the point that I am starting to think it's somewhat boring. Is it just me?? No comment on wifi as I stayed offline purposely. Didn't buy any photos this sailing, may be | am biased but I still think Disney is doing a much better job in the whole photo segment within the industry. The casino didn't seem to be all that busy. Disembarkation is as good as it gets, no issue there. All in all, the whole cruise is ok, and that is the problem, as I was looking for something more. I am not even comparing it to the cruise in Sep/2014 on Disney Wonder to Alaska, nor the one in Feb/2014 on NCL Breakaway to Bahamas. My observation is that much of the crew didn't seem to be too enthusiastic & it really shows. Read Less
3 Helpful Votes
Sail Date: December 2014
Having just returned from spending Christmas and New Year onboard Celebrity Millenium I have to say this is the worse cruise ship I have ever been on. Having sailed with several other companies I was persuaded by family and friends to try ... Read More
Having just returned from spending Christmas and New Year onboard Celebrity Millenium I have to say this is the worse cruise ship I have ever been on. Having sailed with several other companies I was persuaded by family and friends to try Celebrity. From the minute we arrived at the Departure Lounge we felt let down. We booked concierge class and the brochure quite clearly states early boarding, however we were put into group 6 and were last onboard. Our cabin was "tired" and with that Im being kind, we had torn bedding, a dirty balcony, with furniture and handrail splattered with paint, and a bathroom desperately in need of redecorating and updating. The biggest disappointment was the food, the resteraunt was ok, however I had to remember not to trip over the torn carpet, however the Buffet was dreadful. Breakfasts were a nightmare, bacon swimming in water, diluted baked beans, and everything cold. However if you wanted cold fruit or continental breakfast the plates were to hot to hold. I opted for omlettes however this meant queing for at least 20mins and on one occassion over half an hour. Both myself and my friend were taken ill with chest infections and while I appreciate the need to pay,we paid $121 dollars for our first visit to see the doctor and a further $105 for medicines and treatment I was however appalled to find we were both charged $42 dollars for a second visit (suggested by the Doctor) for just reporting to the office, and a further 95 dollars for the treatment. We literally said our names and for this we were charged $42. I have written to celebrity to complain with photos, however i am not sure i will get a response. Read Less
5 Helpful Votes
Sail Date: December 2014
We did the 11 night "New Year Celebration" cruise departing 22 December '14. We booked this cruise in January '14 as "Gorges of the Far North" but due to low water levels experienced in December '13 and ... Read More
We did the 11 night "New Year Celebration" cruise departing 22 December '14. We booked this cruise in January '14 as "Gorges of the Far North" but due to low water levels experienced in December '13 and the problems Orient Express (now Belmond) had with that cruise it was changed in September '14 to the "New Year Celebration Cruise" and we went from Mandalay to Bagan. The Orcaella is very well run boat, the crew and staff are all happy and well organised and the Logistic team are excellent. From the moment you arrive till the day you depart the staff are caring for you 24/7. The boat takes a max of 50 passengers but on our cruise we had only 36. We were divided into groups and there was 10 in our group and we had Soe as our guide. He was a friendly knowledgeable young man who spoke excellent English, you could ask him anything, he was a delight and we enjoyed travelling with him. There was a constant supply of bottled water and wet wipes on our bus for our excursions. Our room (507) was a state cabin on the main deck. It was a spacious room with a sitting area as well as a desk, double floor to ceiling glass sliding doors ( great for taking photos of the river action) and a walkin robe. The bathroom had a large shower and double hand basins. There was always plenty of bottled water in the bathroom, the desk and on the bedside tables at night. The AC worked very well. The room was serviced three times a day. There was always a little gift on the bed every night, - including a folding sun hat, a traditional carry bag, a longyi, prayer beads, suncream to name a few. The food was exceptional ! The chef Ban is fantastic, breakfast and lunch are buffet style. At breakfast you can get your eggs cooked anyway you like including poached with truffle oil ! Lunch usually had a theme, eg seafood, local curries, pizza, but there were always cold meats and cheese, a choice of 4 salads and soup. Dinner was always superb, from fois gras to rack of NZ lamb, venison, seafood, fresh pasta, great desserts. Local wine was included with meals. We had a BBQ dinner in a fort and a seafood dinner on a sandbank ! All meals were great, and the food of such good quality, served in wonderful surrounds. Any dietary problems are catered for. The chef made a cake for my husbands birthday and all the staff sang him Happy Birthday Burmese style! Chef Ban is definitely a treasure. Excursions were well planned and very well organised. From horse and cart rides to gondolas at U Bein bridge, a elephant camp to market walks to temples, pagodas and stupas, sunset tours, craft and village tours. You see all facets of Burmese life ! There is some local entertainment organised a couple of nights during the cruise. The staff give lectures on Burma, and there is a recap and a briefing on the next days activities every afternoon. There is a nice lounge area on the top deck, as well as a great outdoor lounge area, both have a bar. There is also a small pool on the top deck as well as the spa and gym. There is a doctor on board and he organises a school visit while you are on the cruise so if you have space in your luggage please bring pencils, crayons etc suitable for young children. Belmond also run a medical clinic in Bagan. If only the Belmond Head Office sent out an email to all its upcoming passengers to bring some school/medical supplies this would make the visit so much more worthwhile ! Bagan is something special. We did the "Balloons Over Bagan" trip on our last day and I think this is a must do. It was the first time in a balloon for us and I think it was the best thing we did in all of Burma. We booked it at the time of booking the cruise, don't leave it till the last minute or you could miss out. It is a fantastic experience. There are quite a few high end cruise operators now in Burma, so there is a lot to choose from. We certainly would do another cruise on Orcaella.   Read Less
6 Helpful Votes
Sail Date: December 2014
Land and cruise package- Nairobi to Singapore. 19th December 2014 to 24th January 2015. Our holiday started with 4 nights in Kenya with three being in game lodges. The hotels and game lodges here and in Singapore, at end of cruise, were ... Read More
Land and cruise package- Nairobi to Singapore. 19th December 2014 to 24th January 2015. Our holiday started with 4 nights in Kenya with three being in game lodges. The hotels and game lodges here and in Singapore, at end of cruise, were of a high standard. The transfers to and from airports, hotels and ships were well organised. The safari started well but ended up a disorganised mess. The last full day was a drive from Amboseli to Tsavo. 5-6 hours became 11. Instead of driving to our lodge for a late lunch followed by a game drive we detoured an hour each way to another lodge. We then got lost. We arrived at dusk and that was the day. Salt Lick Lodge looked as if it would have been a great place to stay- built on stilts overlooking a waterhole. The animals had gone to bed when we got there. We left next day at 8am for a 3-4 hour drive to Mombasa airport where the company had chartered a plane to fly us to Zanzibar. The drive was nearly 6 hours. This was just one of those things. A massive traffic jam. However this meant the 4 flights of the chartered plane were delayed. The one ship representative we could see was just wondering around looking as lost as we did even though he was in communication with the ship! Fortunately we were the second group for a flight so arrived at the ship about 5.45. The 4th group arrived at 9pm and the restaurants had closed! These two days showed that the forward planning and organisation of the shore parts of the trip were just not up to any sort of acceptable standard. The ship advertises itself as a destination ship. This is why we travelled on her. Far too many times we were late arriving at our port of call. This meant the excursions were cut short and never did the captain extend the stay to accommodate the late arrivals. Overall the standard of the shore excursions were poor. Most of the guides were very inexperienced and their English was limited. Unfortunately the ship seems to operate a two class system. Balcony class and the rest. Now, this was the most expensive cruise we have ever been on and to be treated as not important and second rate was very poor. The "balcony "class always left the ship first on shore excursions. This wouldn't have mattered so much except that when you arrive late shore time is precious. It seemed to take the ship and age to disembark the small number of passengers on board ( 304 first leg and 279 second ). The balcony class got the best buses and the most experienced guides. We paid for one shore excursion that wasn't included and we were with mostly balcony class people. What a difference. A bus with air conditioning that worked and a very good guide. All this was so disappointing. If we had wanted to spend out time sitting in a deck chair looking at the sea we could have done it on a much more luxurious ship at a cheaper price. Our cabin was an outside one on deck 4. This was the smallest cabin we have ever been in. We adapted to the lack of wardrobe and drawer space ( we used under the beds).But the only flat surface we has to put anything on was the top of the chest of drawers between the beds. We became very tidy Kiwis! The TV was a very small one high on the wall above a bed. I don't think you could have watched it comfortably from any place but there was nothing to see anyway- a few very old films- they put on Christmas ones for the first leg and they stayed on until the end of that leg ( 7th Jan). The news was African for the whole trip or at least that was what they advertised. You could only see it for the first couple of days and none was in English. I think the ship was short staffed. Our cabin steward was not up to scratch. After 11 days I asked if we could have our linen changed. He said he had too much to do and couldn't do everything ( this latter was because I asked if he could vacuum the cabin as it hadn't been done for days).He changed the linen but people we were friendly with a few cabins down never got their's changed! On the second leg he changed it twice ( I think he had fewer) cabins. THE WATER I see from a review from someone who was on the second leg that they talked about the water. It wasn't just on that part of the cruise. It was a deep orange from the time we boarded in Zanzibar. ( This was the hot water). No logical explanation was ever given. In fact no official mention was ever made about it. They did no clothes washing for passengers for most of that leg. It was horrible water, stained everything and left your hair feeling like straw. From Colombo to Singapore it improved slightly in colour. Unless you travel balcony class you get poor toiletries ( and no body lotion), old discoloured towels and very dubious face cloths ( frayed and stained). Chocolate on pillows about one night out of three. Not the be all and end all but just another example of being treated as not worth bothering about. We enjoyed the meals and felt they were perfectly acceptable with plenty of changes of menu ( was that because everyone ate in the same restaurants?). The 24 hour tea and coffee on the Lido deck needs to be serviced more regularly. Being very hot weather the milk was often sour and there was often an awful smell of rotten milk.The urns of hot water and coffee were left too long and often there was only luke warm water/ coffee coming out. The lecturers were very good overall and some outstanding. The entertainment was quite good. We found Christmas day not what we had thought it would be. Nothing different from an ordinary day except for a very nice dinner with crackers ( The ship was nicely decorated). In our cabin we found 6 uninspiring small biscuits on a plate as a Christmas present! New Year's Eve they went to more of an effort and it was fun. Someone/people came on board in Colombo with a very bad coughing bug and it spread like wildfire round the ship. The ship was the slackest we have travelled on in regard to hygiene so no wonder it spread like it did. There were a lot of very sick people. The hand sanitisers were at the entrance to the restaurants and in a fairly out of the way position beside where your cards get swiped on return to the ship but there was no encouragement to use them and a lot of people didn't. Sometime afternoon tea was in the Charleston Lounge and there was never even a small bottle of sanitiser there. Overall we were very disappointed with this cruise. We travel to see different places and people and we were very let down with this ship and its organisation. Would we travel with her again? No we wouldn't Read Less

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