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757 Asia Family Cruise Reviews

We chose this cruise because it visited the Countries and Ports we really like. I contacted Costa on 29th February the day before flying into Singapore and they told me the cruise was going ahead as originally planned. We had heard via ... Read More
We chose this cruise because it visited the Countries and Ports we really like. I contacted Costa on 29th February the day before flying into Singapore and they told me the cruise was going ahead as originally planned. We had heard via (Facebook) that Cambodia and Vietnam ports had already been canceled, and I suspected that Thailand and Malaysian Ports were also going to be canceled as well. We arrived in Singapore the next evening, only to be advised this was true, and that all guests were notified via email whilst we were all flying towards Singapore. This was very poor customer service on behalf of this Cruise line, as they put profit well ahead of their Customer Satisfaction and Care protocols. We arrived onto the ship on 3rd March, to a throng of staff wanting to sign us up to drinks packages Starting at 110 Euro per 40 x 200ml soft drink cans. This equated to AUS$5 per drink, and as we were told that NO table water would be available in the dining rooms for meals except breakfast, we were then encouraged to purchase two packages for the entire 16 days cruise. Two days later we arrived into our first Malaysian stop and the day was just stunning, we then moved onto Phuket Thailand when the drama then unfolded. Thailand denied access into Phuket, this then caused a domino effect with all ports thereafter denying us access. Costa advised all passengers that we were heading straight back to Singapore, where we would be bussed straight to the airport, and flown home 9 days early. Even Singapore didn't really want us! To Costas credit, they did organize our flights home early and gave us a cruise credit for the missed ports, however, Costa should have canceled this cruise before any guests had jumped onto a plane two days prior to our departure! They lied to me that ports had not been canceled, and didn't fess up until we all started boarding the ship. Being a regular Princess customer and knowing their very high customer Care standards, we were very disgusted with Costa in providing very minimal communications with their passengers and saw us all as captive guests to touch with every passing day. Would I cruise with Costa again, NO they have burnt me badly with their total lack of Customer Care, seeing all passengers as a fountain for their wealth, and very poor communication skills, they have seen our backs for life! Read Less
Sail Date March 2020
I chose this cruise because it’s Far East itinerary (save for Sihanoukville which is terrible) was excellent. We didn’t have a Far East cruise just Singapore-Thailand-Singapore due to port closures because of coronavirus. NCL should ... Read More
I chose this cruise because it’s Far East itinerary (save for Sihanoukville which is terrible) was excellent. We didn’t have a Far East cruise just Singapore-Thailand-Singapore due to port closures because of coronavirus. NCL should have offered cancellation and a full refund at embarkation. It didn’t and we were kept on a ship where passengers and staff were thrown off and fear and uncertainty grew. Captain and other senior crew invisible. Over 1,000 passengers signed a Petition demanding a refund. No response as yet. The food was good and stateroom clean. Entertainment was poor- the Cruise Director was particularly poor and throughout we were encouraged to spend spend spend as the ship sailed at a loss. The loss of a significant number of crew affected those who remained. There were some stand out individuals but in the main the whole feel was tainted by events beyond their and our control. I have sailed on other NCL ships and had a good experience. Unless NCL own up to their failings and do the decent thing - a full refund I shall never sail with them again. Profit before welfare Read Less
Sail Date February 2020
For my spouse and myself a Southeast Asia Cruise has been on our Bucket List for some time. We were excited when we saw Princess offering this 21 night cruise at a reasonable price. Overall, we had a very positive experience aboard this ... Read More
For my spouse and myself a Southeast Asia Cruise has been on our Bucket List for some time. We were excited when we saw Princess offering this 21 night cruise at a reasonable price. Overall, we had a very positive experience aboard this ship but unfortunately, due to concerns regarding the possibility of the Coronavirus, the cruise was cut short. We arrived in Singapore a few days early and really enjoyed what the city has to offer. Singapore is a city that's easy to navigate due to its highly efficient public transportation system which is inexpensive and safe. It should be noted that Singapore itself is an expensive city and accommodation costs can really put a dent in one's budget. Food costs can be lower if one eats at the Hawkers Markets which are readily available throughout the city. These markets are regulated by the government, and the health standards are of a high level which makes them safe and fun. I would highly recommend spending a few days in this city prior to a future cruise, if the budget permits. As to the ship itself, the overall impression is that it is in dire need of a complete overhaul as it's showing its age and is in need of updating. The ship's decor is more representative of a bygone era. Fortunately the ship is due for a refit in April 2020 which will hopefully bring new life to it. Onboard the ship our cabin category was a Mini Suite. As with the rest of the ship, it definitely was in need of updating. On the positive side, the cabin was quite spacious and had adequate storage for everything. The closet space in the cabin provided ample space for all of our clothes and accessories. Unfortunately the furniture in the cabin appeared quite old and tired. The bathroom did provide adequate space for us but its appearance was reminiscent of something from the 1950's. The bed and bedding provided by Princess was excellent which gave us a very restful sleep every night. Overall the service provided by the ship's staff was courteous and efficient but there were some issues regarding communication onboard the ship that could have used some improvement. One example was the cancellation of the stop in Cambodia, which most passengers found out either by email from their travel agents or by word of mouth. Some passengers we spoke to still did not know that the Cambodia visit was cancelled until the day we were supposed to have arrived there. It appears Princess cancelled the Cambodia stop close to our sailing date due to previous customers negative feedback, and didn't seem to have contacted the passengers prior to our embarkation from Singapore. On February 12, 2020, around 3:15 PM, we were advised that the second half of the cruise had been cancelled due to concerns regarding the Coronavirus. We were also advised that Princess would only assist passengers with airline tickets that had been booked through Princess' Air and Land program, leaving the rest of us to our own devices. The ship was to dock in Singapore the next day. This did not give us much time to make our own arrangements through our travel agent due to the 16 hour time difference. Compounding that for those who had not booked with Princess Air or Land program was that the Wi Fi was down for the next four hours and there appeared to be limited phone access. Ironically, we were also advised by the Captain, via a letter, that we were to be provided 24 hour Wi Fi service that evening, but when we inquired about the service we were told that it was not available on this ship. In response to these problems, Princess did provide free hotel accommodations for one night in Singapore for those passengers who were affected by the cancellation. In our circumstances, Princess also provided us with free telephone service that evening in order for us to make arrangements to get home. We chose the "Anytime Dining" option and primarily ate at the "Pacific Moon Dining Room." We found both the service and food to be very good. On occasion, we did lunch at the "International Dining Room" and also left with a very positive impression. We also tried both the "Trident Grill" for a hamburger and "Prego" for pizza on Deck 14 which we really enjoyed. The entertainment onboard the ship could best be described as inconsitant. The production shows in the main theatre were of a very high standard and quite entertaining. On other evenings we were entertained by three acts that included a magician, a tribute singer, and a comedian. The entertainment was somewhat limited as all three repeated their performances on two separate evenings. The music in the bars seemed to be very good although we did not spend much time in any of them. We also enjoyed the "Movie under the Stars" a few times. We both enjoyed the excursions that we booked with Princess. The tour guides were generally very good although sometimes their level of English was a bit sketchy. It should be noted though that many of the excursions we booked did take over two hours to get to due to the long distances from the port to the location of the excursion. Both the embarkation and disembarkation process went vey smoothly and without any problems. Even though our cruise was cut short we enjoyed it and will definitely cruise with Princess again. Although there were some problems onboard the ship, mostly due to circumstances beyond their control, overall the service provided was very good . Read Less
Sail Date February 2020
For people who are not used to paying for water in the 'free' restaurants, this is not for you. You can only get free water from the buffet restaurant. Tea and coffee only free flow in morning and tea time. They do have some ... Read More
For people who are not used to paying for water in the 'free' restaurants, this is not for you. You can only get free water from the buffet restaurant. Tea and coffee only free flow in morning and tea time. They do have some packages for drinks, but it's only worth it if you're a fan of alcohol. Wifi on board is quite weak in the cabin but good in the lounge. Dining wise it'd say the restaurants don't cater much to a very Asian stomach. Mainly western options. If you can appreciate five kinds of chees yes go for it. My mom went mostly to the buffet because she cannot eat very salty food. Desserts were ok, maybe a little repetitive. Personally I prefer dining options onboard Carribbean. Service is genuinely good. Lovely waiters at any restaurants who put up great performance at the end of the voyage and tries to guess your nationality everyday. Some headache about allocation of restaurants and dining time on the first day. The cleaners were cheerful and nice. Performers and dance coaches (?) were sweet and remember you if you've interacted before. Very nice crew who started the ferry service between Phuket and the cruise ship immediately (instead of waiting for a full boat of people) when he saw that I had sand in my eye and needed to get treatment. There was a Chinese New Year celebration they hosted for the chinese speaking passengers. Personally I didn't find it to be well organized. Wrong dates were printed on the invite, planned entertainment was delayed by food distribution. We left halfway because it was boring and went to watch the other night show which was bomb. Overall a good experience. My blessing for all currently onboard. Read Less
Sail Date January 2020
To mention little of the potential causes of hygiene issues onboard, we were advised by medical staff to be quarantined to our rooms after consulting them following our children's vomiting and diarrhoea starting from our second full ... Read More
To mention little of the potential causes of hygiene issues onboard, we were advised by medical staff to be quarantined to our rooms after consulting them following our children's vomiting and diarrhoea starting from our second full day aboard. While in-room movies were comped, it wasn't exactly our idea to board a cruise ship only to watch movies in the cabin. We had to miss out on the shows and specialty dining that had been pre-booked and paid for. Room service was only free if ordered from their "Gastrointestinal Diet" menu of broth, gruel, and steamed vegetables, and otherwise chargeable even for adults who had to stay in to care for the sick children. It gave us the feeling that the cruise line was simply trying to keep a lid on potential bugs from spreading, at least until the cruise was over we were off the ship and no longer their problem. IMO they're not doing a great job at that by relying on little more than the affected passengers' sense of public courtesy (to outweigh their desire to enjoy what they paid for) to remain in their cabins. While good value if executed consistently with the concept, our experience with 'The Key' priority service is inconsistent - both embarkation and disembarkation were disrupted either by being directed to normal queues or having our group split halfway despite identifying ourselves as Keyholders. It was also difficult to determine how to access other 'The Key' services. The Royal Caribbean app, while novel, is unreliable as the personal schedule is unable to keep up with the various meals and activities that were signed up for and/or cancelled along the way. Birthday arrangements following dinner arranged through dining reception immediately after boarding as a surprise for particular members of our group fell through as the waiting staff had no idea, despite assurances from reception at the beginning not to worry. The birthday cake that was arranged at the last minute had no names on it and arrived well after dessert was over and after much effort on my part to stall my family from leaving. An embarrassing affair all in all. As for specialty dining Jamie Oliver's Italian and Chops Grille were passable, while Wonderland, despite being one of the pricier venues, was a lot more style than substance. Have been on many cruises before, large and small, but my first and last time on Royal Caribbean. Avoid. Read Less
Sail Date January 2020
All i can say, is that i am extremely disappointed by this experience. Firstly, we were provided with the wrong information in regards to visas by the NCL customer service before embarking the ship and forced to pay a hefty amount. ... Read More
All i can say, is that i am extremely disappointed by this experience. Firstly, we were provided with the wrong information in regards to visas by the NCL customer service before embarking the ship and forced to pay a hefty amount. On board the ship there were a number of issues including: - Food was awful. Every single day the food overcooked, dry, cold, flavourless and tasted like it had been sitting out for hours. Even the fine dining restaurants had less than average quality food and many times we sat waiting for over an hour for our food, the only one with decent food was O’ sha bar and grill. - Poor entertainment. There were very limited shows and the entertainment was pretty boring compared to many cruise ships we’ve been on. - Luggage left unattended. After waiting for hours for luggage to be delivered to our rooms, we found one of our bags left unattended down the hall. - Lack of atmosphere. No celebration party like all cruise ships have. No themed events. - Staterooms. Our rooms were actually really nice and spacious. Nicest rooms we’ve had however on arrival the coffee machine in the room was left used and dirty and the TV schedule played the exact same movies and shows every single day. - Shore excursions were so over priced so we organised our own activities. But the disembarking was the most disorganised and unprofessional procedure we’ve ever experienced. The staff had no idea what they were doing and it was just chaos. Even once we were off the boat the mascots and photo opportunities were just cheap and tacky. We have been on our fair share of cruises with different cruise liners and by far this is the most disappointing experience I’ve ever had. Definitely do not recommend NCL after this poor experience. Read Less
Sail Date January 2020
This was the first cruise our family of four (2 x adults,2 x teenagers) had been on so we didn't know what to expect. I had been reading so-so reviews about Quantum of the Seas and I was apprehensive about what we would find. In ... Read More
This was the first cruise our family of four (2 x adults,2 x teenagers) had been on so we didn't know what to expect. I had been reading so-so reviews about Quantum of the Seas and I was apprehensive about what we would find. In summary - we thought the cruise was amazing and are so glad we went! We embarked at Singapore and after a small hiccup were on the ship and eating lunch. After the first afternoon, the crowds thinned out and we had fun exploring all the nooks and crannies. Our kids made friends immediately with others their own age and then they were off doing fun things with their new mates. We saw them once a day (maybe!) and we had to leave messages for them on the door if we needed to communicate! Our friendly room attendant was fantastic and kept us up to date with where the kids were as well as he regularly talked with them as they came and went. We knew cruises had a good reputation with food and Quantum of the Seas didn't disappoint. The kids only ate at Windjammer or Sorrentos but my husband and I ate in the dining rooms mostly. The food was varied and mostly delicious (one steak wasn't great but we loved the Cherries Jubilee!). However, the highlight for us were the activities and we enjoyed trying new things and going to the shows. Trivia quizzes, bingo, dance classes, stretching classes, iFly, Northstar, music shows, competitions, world class entertainment with trapeze shows, tribute bands, comedians etc made this cruise for us. The rooms were spacious, well attended and comfortable. Our room on Deck 8 was quiet and we had no trouble sleeping. We also regularly went to the Solarium for the view and a cocktail (especially when docking at ports) and two70 for relaxation. The ports we visited were Laem Chabang in Thailand and PhuMy in Vietnam. We organised our own tours at these ports and they were brilliant and easy to arrange. The disembarking at these ports was a hot mess as everyone tries to get off at the same time. We also had to collect our passports prior to docking in Thailand as everyone on the ship must disembark for Thai Face to Face Immigration. In an effort to streamline this procedure, each deck had a crew member to hand back passports but the lines for this were snaking past cabins for a long way. There was only one crew member on our deck - this would have been sped up if there were at least two crew to hand back passports. Also, at PhuMy in Vietnam, the lines to get off for the day were ridiculous and not moving at all. There were two gangways off (single lines?) and one was for cruise organised tours, the other for everyone else, hence the problem. Stairwells were blocked and queues at a standstill. Very stressful if you have a private tour waiting for you! This was the only negative during the cruise. There were lots of little touches on the cruise that made it special. We enjoyed the guitar playing musician at lunch who took requests and was joined in enthusiastically by the waiter accompanying the song using spoons to provide a drum beat. The way the railings and windows were kept spotlessly clean, the art work around the ship, the friendliness of the crew and staff, the videos of the cruise director (Gordon) to let you know what was happening, the towel animals on our bed, the crew member who ran around with a blow up whale shouting "Whale, whale, whale" when one was spotted, the head waiter who chatted with us about life as a crew member on a cruise ship. All these things made it feel like much more that a floating hotel. We wouldn't hesitate to go again - once we have saved up!! Read Less
Sail Date January 2020
The one star goes to the staff - very pleasant , and always try to address all issues , another star does to the entertainers. Restaurants- we mostly dined in the buffet and main restaurant- food is like a 3 star hotel buffet. Is a ... Read More
The one star goes to the staff - very pleasant , and always try to address all issues , another star does to the entertainers. Restaurants- we mostly dined in the buffet and main restaurant- food is like a 3 star hotel buffet. Is a cruise to Vietnam and there is no Vietnamese food . Even fast food items like hamburgers and grilled Panini are Poorly made . We also tried the paid teppanyaki restaurant which is another mistake ! Quality of food is not up to standard . Gym and Pool- it is a big ship but the pool and gym are both small and congested . logistics - even with reservations the waiting time can be 20 minutes ; and tables were assigned after the staff checked us in Which takes extra time . We are also concerned about security , Sea passes were left outside the room instead of giving to us in person during check in. Read Less
Sail Date January 2020
I love Cruising with Princess especially the big ships where there is plenty to do and lovely shops not too expensive. One can relax and not worry about anything. My grand children could go for a swim or a meal and be quite safe. ... Read More
I love Cruising with Princess especially the big ships where there is plenty to do and lovely shops not too expensive. One can relax and not worry about anything. My grand children could go for a swim or a meal and be quite safe. The went to their nomination age groups and thoroughly enjoyed them selves especially my 14 year old grand daughter who was apprehensive at first and shy but made friends and the 6 of them spent the rest of the Cruise together staying out until 12 pm imagine that anywhere else, it was so safe. Younger two spend a lot of time in the swimming pool and love being able to get an ice cream or pizza without having to ask Gran. With a mini suite there were two TVs great when there are 3 different age children. Gran had a most relaxing holiday not food to buy or cook. Overall the best type of holiday one can have. Read Less
Sail Date January 2020
So I've read a lot of bad reviews about this ship and they are not true at all. I've cruised Costa before as well as Princess, Celebrity, NCL, RCI etc.. To start with it's worth saying that this is not an American cruise ... Read More
So I've read a lot of bad reviews about this ship and they are not true at all. I've cruised Costa before as well as Princess, Celebrity, NCL, RCI etc.. To start with it's worth saying that this is not an American cruise line, its quintessential European (Italian) and you get what you pay for! We paid for a suite for the same price of an ocean view on a similar Celebrity cruise itinerary of the far east. Pro's: - Free room service breakfast (for suites) was well worth it. It avoided the queues and the rather bland breakfast buffet. Really good option! - Staff were generally amazing. Especially restaurant staff, our Butler Angelo and our room steward Babbo (?) - Lunch buffet and dinner buffet were good. Not amazing but on par with carnival cruises -Evening meals at the speciality restaurant which is included for suite guests is good! Some really good options especially if you are a fish eater! - Clean ship with lots of pools and hot tubs, plus a free spa which is good -Suites are awesome and worth paying the extra for! Huge balcony and shower room, plus priority boarding , tenders, disembarking etc.. Con's: - Entertainment is generally terrible. I don't go on cruises for the entertainment, but if you do then please note this! You get what you pay for with the entertainment - The food is generally geared towards meat eaters at the sit down restaurants. Just a note for any vegetarians or vegans. I coped ok, but with a lot of cheese and pasta - The experience would have been considerably different had we not had a suite. Our friends had a standard balcony and said they didn't enjoy it as much due to not as great food options, queuing, no free drinks package , no butler etc.. we had such an awesome deal it made sense. Could never afford it on NCL or princess etc.. Generally very good, great itinerary and I would recommend it for anyone looking for something slightly different and cheaper. Read Less
Sail Date January 2020
Embarkation was very disappointing. There was absolutely no system of boarding the ship. On board everything was Italian themed. Even the quizzing and bingo was in Italian. If you are sailing in international waters you need to make ... Read More
Embarkation was very disappointing. There was absolutely no system of boarding the ship. On board everything was Italian themed. Even the quizzing and bingo was in Italian. If you are sailing in international waters you need to make allowances for other passengers as well because not only are Italians travelling on your ship but other nationalities. I think one of the bars should have had English music for at least a couple of hours for non Italian people to enjoy. I spoke to a number of groups while disembarking and they were all very disappointed. As for the food it was horrible. The meats were hard and had no salt or taste. As for the Indian counter the food was absolutely tasteless. The food in the Indian/Asian counters (I felt) were actually the food that the staff eat and Costa decided to make an Indian/Asian counter out of that. Very disappointing. My cabin 6263 was very noisy. All night I could hear banging of doors and could not have a good nights sleep on the 8 day cruise. The staff at the information desk were not very helpful and would get irritated if you asked them a question. I have been on Princess cruises and they is absolutely stunning no comparision to Costa. Princess Cruises are a class above all. I will never ever cruise a Costa ship again. Read Less
Sail Date January 2020
we chose this cruise as the areas visited were of interested, we left singapore cruise port and arriving on time (12pm) it took us 20 mins until we were sitting onship ordering our food, excellent procedures (although cases were not ... Read More
we chose this cruise as the areas visited were of interested, we left singapore cruise port and arriving on time (12pm) it took us 20 mins until we were sitting onship ordering our food, excellent procedures (although cases were not delivered till later), make sure the labels are taped onto cases or get staff at port to attach new labels, ours broke off leading to late luggage delivery. singapore- excellent subway, we got a card for £10 deposit, put £10 for 1 day travel onto the card and this allowed 24hr travel on subway buses etc, we never waited longer than 3 mins for a train. service is excellent (system works on a loop very easy to follow, ie coloured lines and trains are marked inside to let you know arriving at what areas etc) if going to light show in marina, don't go up the marina hotel lift, you see nothing and costs $23 each ripoff, better watching from shopping mall level 1 (allow plenty of time to get there mall is massive phunket - we took a tuk tuk and the port (4000 baht return) and went to elephant sanctuary (only pay half what they want for entry) (this was the highlight of holiday) fed elephants and washed them etc day 2 went to ko racha yai island by speedboat ( bumpy ride on boat don't sit at the back you will get soaked - early pick up 7am) booked by street vendor/desk at phunket (again paid less than half price quoted (lunch and soft drinks were included - and snorkling if you wanted) initial beach very noisy and busy, after lunch we walked to other beach, very quiet and clean, also shop restaurant at both beaches (beach shoes needed lots of stones rocks at shoreline) langkawi if you go past the taxi drivers on the port walk to the bottom of the port ie gates and local taxis are there probably better deal, we went into town (not city) and went to a lovely beach, water had a lot of jellyfish, we then spent afternoon on ship relaxing penang- we got off ship and if you come out of the port and turn left and walk down main road parallel with sea you will come to the floating village at the other side of the bus garage, opposite the entrance at the other side of the street walk up this road and you will come to tourist areas street art on walls and Chinatown etc at the bus garage we negotiated an hour tour ( 55 local currency) with the taxi driver, he took us to park and temple tour of the area etc then back to town ( he was excellent and gave us an idea where we wanted to go kuala lumpur - went to twin tower building with taxi no option to get taxi other than taxi at port, the system is set price and clear prices, taxi for four is best option, deal with other people you meet to get four for taxi. singapore cruise disembarking, we left our cases at port (paid per case ) to get transported to airport collected at terminal 1, this allowed us to visit the marina gardens and get underground to airport when we were ready (about £3.75 each for underground ticket staff were very helpful) singapore airport is outstanding visit the mall it has soft play/shops/resturants you could easy spend hours here. relaxing with coffee or shopping Read Less
Sail Date January 2020
We travelled to Raja Ampat on Aqua Blu during January 2020 and it was the most magical holiday. My husband and I travelled on Aqua Aria a few years ago and thoroughly enjoyed our holiday and we were very excited when we read about the ... Read More
We travelled to Raja Ampat on Aqua Blu during January 2020 and it was the most magical holiday. My husband and I travelled on Aqua Aria a few years ago and thoroughly enjoyed our holiday and we were very excited when we read about the launch of Aqua Blu travelling through Raja Ampat as it has been on our bucket list of travels. My husband and I thoroughly enjoyed every aspect of our holiday on Aqua Blu. The yacht was beautiful, the cabins were spacious and tastefully decorated, the daily meals that were prepared were delicious (the chef was very accommodating), the daily excursions were fun and the staff were friendly and hospitable. The daily snorkelling was spectacular and snorkelling with Manta's is a highlight. Our journey was a truly beautiful and memorable holiday of a lifetime. We look forward to doing a few more holidays with Aqua Expeditions and visiting Komdo Islands. Read Less
Sail Date January 2020
-smoking area is situated next to swimming pools. Under a roof & not on open deck. Where children & families spend a lot of time. As an asthmatic I found this disgusting & a trigger for my asthma - billing issues , My ... Read More
-smoking area is situated next to swimming pools. Under a roof & not on open deck. Where children & families spend a lot of time. As an asthmatic I found this disgusting & a trigger for my asthma - billing issues , My advice track your spending & keep an eye on your account. Extra charges were put onto accounts such as pool towel usage $100 & alcoholic beverages, supposedly purchased by a non drinker -unable to keep fresh milk Or juices in cabin fridge, fridge cleaned daily & contents thrown out by, I am assuming room staff -a lot of “extras” on board. And extras are expensive e.g. $12 U.S to hire an in-cabin movie. -we had an unfortunate issue on board which I am in the process of going through the correct channels of complaints. RC need to look at and amend the code of conduct policy it seems a young intoxicated male who causes an incident by verbal aggression and harassment towards women gets off with a guarantee from his parents he will behave for the remainder of the cruise. While other men who were provoked by this male were removed from the ship. Read Less
Sail Date January 2020
Third cruise overall, third with Royal, first through Asia. The overall experience had pluses and minuses when compared to previous sailings through the South Pacific (on Radiance and Explorer). Pros - the indoor pool was a great space ... Read More
Third cruise overall, third with Royal, first through Asia. The overall experience had pluses and minuses when compared to previous sailings through the South Pacific (on Radiance and Explorer). Pros - the indoor pool was a great space to relax with the kids outside of the harsh SE-Asian sun, with the air-conditioning just right (not too cold, not too hot). The Solarium was a beautiful space when I got the child-free opportunity to spend time there, which was not often. The 270* theatre is a peaceful location by day with gorgeous panoramic views of the sea. And lastly, the Music Hall is a terrific venue not found on other ships. Cons - The central Esplanade is a poor substitute for the Promenade or the Centrum found on other classes of RC ships. It felt like a soulless, exclusive shopping mall. There were very few areas on the ship where I felt like I had a connection to the ocean (in contrast to Radiance class ships where you can't escape sweeping ocean views). The staff service (Stateroom Attendant excepted) was poor to fair. Example - the Adventure Ocean staff were stern, unhelpful and appeared put out that you would even use their services. Bar staff were similar, sadly. I'll just put this down to a symptom of sailing an Asian cruise targeting international clientele, perhaps? I missed the Main Dining Room experience, which on Quantum Class is divided up into separate restaurants. It doesn't quite work, for me. Other observations - the Windjammer was constantly crowded. Bigger ship, bigger crowds I guess. The North Star was interesting, but really just a gimmick. iFly similar - good to try it and say 'I've done it'. Some terrific shows, including Sonic Odyssey and Starwater. Comedian Sam McCool played some gigs and was a standout. Conclusion - A cruise is a cruise and it's hard not to find something or somewhere enjoyable to spend your time. And this was certainly my experience. However for the first time I was not unhappy to disembark at the end. I will likely stick to smaller to mid-size ships in future. Read Less
Sail Date January 2020
We were all looking forward to this family holiday, Singapore to Singapore cruise and I have to say I am going to stick with Princess Cruise Line. The food was average, the fine dinning was not what I have experienced on the Princess ... Read More
We were all looking forward to this family holiday, Singapore to Singapore cruise and I have to say I am going to stick with Princess Cruise Line. The food was average, the fine dinning was not what I have experienced on the Princess ships, at times the chicken was very dry. One night in the food court the food manager came in for tea and sat next to us, and complained of the dry chicken and we were asked what we had experienced and we said the same, my sister had chocolate pudding and asked for the cream and they told her they did not have any, so the food manager made them get some for her. There are extras that you needed to pay for, like to have a movie in your room was $12.95 US. The smoking area is under cover near the main kids pool, and you had to walk past it to get to the Windjammer food court, as we wanted to keep an eye on the kids in the water you could not sit there due to the smoke, so a lot of the kids used the in door pool, this really has to be a health issue. I was sitting watching the grand kids swimming and wanted a cup of tea, it was 5.10 pm in the afternoon, and I could not get one on deck 14, as the food court and the cafe up there was closed, I was told that I had to go down to deck 4. I could not do this without getting all the kids out of the pool and taking them with me. But if I wanted alcoholic it would not have been a problem, as the bar was right there. We did have an issue one night at karaoke, were a drunken male became very abusive to one of the ladies in our party and it seems RC are happy for this behavior to happen on their ships. The ship was just way to big and to many people for us, in the food court people acted and pushed like the food would run out and they would not get feed, I don’t know if this is coz the food court closes and people get like oh we have eat before it shuts. The ports were all good, expect KL in Malaysia, the ship stops at Port Kelang which is one and half hours from KL itself, and Port Kelang id not the best of stops. We all enjoyed Malacca, Penang and of course the over night stop at Phuket was a hit. We did not use any of the ship shore shore excursions as there were too expensive and all in US dollars, we never missed doing anything. Over all the kids enjoyed themselves, the adults who had never cruise before, said they will never do another cruise, and if I have not cruised with Princess Cruise I would never go on another cruise. Read Less
Sail Date January 2020
Went on Costa Fortuna for about 2 weeks (2 adults 2 children) just came back. We have great things to say about the staff in restaurants, buffet and room service. The food was good and catered for food allergies. Although that’s it for ... Read More
Went on Costa Fortuna for about 2 weeks (2 adults 2 children) just came back. We have great things to say about the staff in restaurants, buffet and room service. The food was good and catered for food allergies. Although that’s it for the positives the rest was terrible. Spa manager was very rude, not all the gym classes booked online are available on ship. Took 6 attempts to get refunded. Kids club catered for Italians speaking mainly, even if on occasions the majority of kids spoke English. Entertainment very limited, musician accompanied by audio music. People complained for extra cost for water and gratuities. Pool deck unmanaged people leave towels on chairs all day (yet not used) leaving no seats available. Air conditioning in rooms hot and stuffy, reported 4 times no change. We had pina colada on board it was very watery no taste. Excursions on board way too expensive. Read Less
Sail Date December 2019
As a group of 9 people 4 young teens and 5 adults we chose this cruise to spend some relaxing time enjoying other countries. One of our group has special dietary needs which we were told would be catered for. Thanks to the maitre d of ... Read More
As a group of 9 people 4 young teens and 5 adults we chose this cruise to spend some relaxing time enjoying other countries. One of our group has special dietary needs which we were told would be catered for. Thanks to the maitre d of the Savoy it was. Everywhere else it was a constant battle. Boarding and disembarkation in Singapore was painless and well organised. Although several emails were sent requesting alcohol free white wine the best that could be located was blush . Shore excursions were taken. It's obvious that the cruise company only passes on info that suits them. Catering for specific tours only. At two ports we had no idea that a shuttle service would be available. If we'd known we would have had our own trip not the shopping trip the "tour" turned out to be. The unfortunate loss of the radars as we transitted the straits caused a change of port, the cancellation of Phuket and insertion of Langkawi meant tours had to be rearranged. Again a lack of info to the passengers until arrival meant the local bus to a beach was not common knowledge. The menu in the anytime dining area area far too repetitive. My previous cruises have provided a far wider range and better presented meals. I took the coffee package which was just okay - I drink long black (americano) however I was frequently asked if I wanted cream or milk ?? Very odd. Read Less
Sail Date December 2019
Not our first cruise, but has been a while. We decided to celebrate NYE cruising with our two teenage boys, and for the most part, the cruise was really enjoyable. THE GOOD Fully booked cruise, 2600 passengers, yet the ship never ... Read More
Not our first cruise, but has been a while. We decided to celebrate NYE cruising with our two teenage boys, and for the most part, the cruise was really enjoyable. THE GOOD Fully booked cruise, 2600 passengers, yet the ship never felt congested (in fact, at times it felt half empty). The shear number of public areas is fantastic, which effectively spreads out the guests and creates a really open feel. Sure the Horizon Court Buffet can get busy at peak times, but we never had trouble finding a table, and the vibe was actually really good with no issues sharing a table (which we enjoyed, as it was a chance to chat to other travelers). Contrary to some reviews I have read recently, I felt the food was at a very high level. The Horizon Buffet had a good variety, and I never was bored of the choices (I did the 10 day cruise, I suspect after 21 days it could get boring... but hey, better than cooking and washing up at home). The three anytime dining restaurants were excellent, with each having the same menu (Pacific Moon, Vivaldi and Savoy). I could not fault the food or the service, and it was a highlight of each day. The Creme Brulee was a particular favorite of my family. The Cruise Director (Matt "Gooooood Time" Baker) were funny and upbeat, and did their best to keep the party going (particularly on NYE). This is a really tough gig, as the demographic on cruises is so varied. All in all, hats off to them, they did a great job IMO. The decor and layout of the boat is OK, and comments that it is dated are a bit harsh. I have seen pictures of some really new ships, and yer they look pretty amazing, with GoKart tracks, and wave pools and sky diving, but read the reviews, who likes lining up for 1 to 2 hours on a ship to have a go at a showground attraction?? No lines for activities Sapphire. We had a Quad Bunk room with an Obstructed view.... no romance on this cruise, but hey, it was a family experience and the room was spacious and well appointed. No complaints here. The daily shore excursion enrichment seminars were fantastic, and the lady that ran these was excellent, with honest advice and a real knowledge of each shore visit. Hygiene was taken very seriously, with staff constantly reminding passengers to wash their hands. No illness outbreak that I was aware of. THE AVERAGE Christmas Cruise meant lots of kids, and for us this was great. My kids are 13 and 14 and in their Teen "Surf Club" program, there were 180 kids, and 500+ kids all up. For us, this was fantastic, as a big part of the cruise was our kids meeting friends and having a great time. The young lady running the Teen program (Valeria) was amazing and patient. Unfortunately I just don't think there was enough in the program to keep this age group engaged (another tough gig to be honest). My kids really wanted to participate in group activities, but many were a bit young, and they often opted to swim or catch up with kids outside the program. I felt this was a missed opportunity from Princess Cruises to really excel and have activities that were age appropriate and engaging. It wasn't bad, just not great. Entertainment. Sapphire has a pretty big auditorium, that largely sits empty. I felt there could have been more entertainment in this area. As someone has mentioned, rather than cinema outside in the hot, a daily Matinee Cinema would have been great, especially if the movies were current. The comedian was OK, and missed the mark a lot, and some shows felt flat. The Dance/Singing troop were pretty good, but under utilized. The Band "Xtasea". They were competent, but looked really tired. I think 2 bands were needed, as the play list was pretty repetitive. Two 45 minute sets a night, and then that was it, pretty much the only night time entertainment after 10:30pm was in the nightclub with a DJ, and it was pretty flat most of the time. THE BAD Internet. Pretty much non existent. Paid $99US for 240 minutes, barely had a chance to browse of download an email. Was told in the internet cafe that they had problems, and I was refunded the $99. ITINERARY The ship got struck by lightning on the 2nd sea day out of Bali, and that crippled the ships Radar. We had to anchor while repairs were conducted, and we finally got underway at around 2am the next day. This meant no KL port call, and the ship sailed to Penang, then cancelled Phuket and instead made a port of call at Langkawi. Personally, they should have just skipped KL and continued on with the set itinerary (Penang, then Phuket). Many passengers were upset about this. KL port is terrible, and the nearly 2hr coach ride to anywhere eats into any shore time. I feel it should be scrapped as a port of call. All in all, we had a great time, and I would not hesitate to book a trip on the Sapphire again. Read Less
Sail Date December 2019
We chose this cruise to see what it would be like to holiday at the new year and as it was a very good itinerary we really looked forward to it. The ship itself was very good, exceptionally clean with friendly staff. Food was very ... Read More
We chose this cruise to see what it would be like to holiday at the new year and as it was a very good itinerary we really looked forward to it. The ship itself was very good, exceptionally clean with friendly staff. Food was very repetitive in the main dining room, although the speciality restaurants were really good we bought a 3night dining package and were glad we had. We really enjoyed Jamie’s Italian, so good we went twice and Chops Grill was the best we have ever eaten on a cruise. The only down point was there were a lot of teenagers on the ship doing the usual silly things they do, pressing lift buttons and racing up and down the corridors late at night, their parents obviously oblivious to what they were getting up to. Lots of screaming younger children, in the dining room, really annoying, screaming their heads off whilst you were trying to enjoy dinner. Entertainment was hit and miss, Grease was positively boring and many people on our row fell asleep, probably because it was the late show. This was a Asian cruise starting in Singapore so we were their for the New year firework display. We really loved Singapore and the weather was wonderful We visited Raffles and had a Singapore sling. Gardens by the bay, our most beautiful trip was to the cloud forest where the Orchids were numerous, such beautiful colours, we have never seen so many different species, all brilliantly displayed. We spent three days in Singapore before the cruise and a further two after, a full week before the cruise would have been better but that would have meant being away for Christmas and we like to be with the family at this time. We enjoyed our holiday and saw some wonderful places such as Kuala Lumpur, Penang both of which were very good Ports of call, Malacca was boring and the ship asked Guests opinion on this stop not very favourable I would think was the response there was nothing to see.The cruise ended in Phuket Thailand after a overnight stay which we liked very much, we came here for our 25th wedding anniversary and the place had changed so much since then I am sure the Sunami must have been terrible but wonderful to see that tourism is thriving again. We loved Singapore and would certainly return there is so much beauty here and so much to see. Disembarkation was easy and we caught a taxi to Clarke Quay where we stayed for a further two days and visited China Town which was preparing for Chinese New Year so everything was decorated in red and gold it was beautiful.We are now both in our seventies and cruised for many years and visited some wonderful ports of call and we will continue to do so whilst we are able. Read Less
Sail Date December 2019
After 3 years since having been on its inaugural sailing, I went with the family on a 2 night cruise out of Singapore to Bintan Island (Actually more of a gambling cruise then for the ports). Stayed in the Palace Suites once again and ... Read More
After 3 years since having been on its inaugural sailing, I went with the family on a 2 night cruise out of Singapore to Bintan Island (Actually more of a gambling cruise then for the ports). Stayed in the Palace Suites once again and service has improved vastly. Upon embarkation, we were escorted from the cruise terminal through security all the way up to our cabin. This is was done by the event hostess of Resorts World group. Butlers were great, didn't use them much on this short cruise. Entertainment on board the ship was disappointingly HEAVILY catered towards the Indian demographic. The theatre show called 'Sonic' was quite impressive with acrobatics and cool stunts. Also Zouk was closed the 2nd night of sailing to host an only Bollywood themed party which was by invite or purchase tickets at the front. Didn't like that exclusivity for the Indians and lack for other races. This sailing also coincided with a Justice League themed sailing, where Justice League merchandise were on sale in shops, and decorated throughout the entire ship. It made for a good touch to appeal to families and children. Food was generally good, a significant improvement from the inaugural where we would feel that portions were too small, and free food ran out very fast on board. Portions were much better, eating at Silk Road (complimentary for Palace Suite guests). The Japanese Bento restaurant on Deck 8 was good as well, not fabulous though. However what was really the highlight was the Hotpot restaurant al fresco seating by the aft of the ship. Beautiful views of the sea going past while watching the sunset and eating good hot pot. This ship IS a gambling ship, the Casino smells of smoke and its a very strong stench be forewarned. Thats the only thing i didn't enjoy in the public venues. Also we were sailing at 4000+ pax at the time, seating in public venues were often insufficient with us needing to sit down and reserve seats for family members. This made it slightly less pleasant of an experience. Because this was a 2 night that sailed to Bintan Island (Indonesia), we decided not to get off at while tendered. It seemed like barely anybody had gotten off at Bintan, which was interesting because there were a lot of Indian families on vacation. Read Less
Sail Date December 2019
Should have stopped to think about it really and would have realised that any Australian home port and back to home port cruise would attract, perhaps, passenger demographics that were old and infirm by the thousand, because they cannot, ... Read More
Should have stopped to think about it really and would have realised that any Australian home port and back to home port cruise would attract, perhaps, passenger demographics that were old and infirm by the thousand, because they cannot, or will not, take a long haul flight to go cruising. This was borne out by an incredible array of mobility scooters, wheelie frames, walking sticks and broken and bent bodies from a passenger list with copious quantities of extremely old and very unhealthy people, as well as a considerable bogan element ( think body art by the square yard, caps on backward and loud boorish behaviours). We are not spring chickens at 61, but we’re comparatively juvenile in outlook by contrast. Not saying it is a bad thing, certainly for the oldies, but will never, ever do it again. Maybe I am just age-ist. With only one Royal Caribbean cruise to compare Sun Princess with, we found the differences between our previous experience and this latest one, to be greater than chalk and cheese. My main observations were that Princess ships leaving Australia are not tipping ships. Aussies, by their very classless nature, are egalitarian people to a fault and they find tipping an abhorrent thing to deal with, preferring instead that the onus is put on employers to treat their employees right and pay them a proportionate living wage. The Sun Princess experience suffered for it. Wait staff in the buffet, in particular, were singularly unhelpful, bordering on morose. Not so in the fine dining, for some reason . Better pay perhaps? I can only put the sullenness down to the fact that they were not getting the usual American way 18%+ tip for doing their job with a smile on their face. Only Americans understand why they pay their menial job people so poorly that they have to rely on tips to make a quid. It is wrong in the extreme and has spawned a cancer that now runs through the hospitality industry worldwide whether or not the individual deserves a gratuity or not. That being said, it is perhaps better to not cruise from Australis and just pay the tips, if you want a decent cruise experience. Sun Princess on this point alone did not give us that desired feeling of warmth and the cruise was all the worse for it. Catch 22. Pay the tips on a proper cruise or suffer the consequences of a poor experience. Entertainment was second rate and hardly interesting for the most part, save for Russel Twomey doing his maritime talks. Again, if we had stopped to think that Asia in the monsoon season was a daft thing to do and also had checked out what turned out to be a very poor selection of visited ports, then would not be writing this review now. Shore excursions were a ripoff price for what you got and we wanted no part of it. Komodo you could not even go ashore if you didn’t join the captive market thong for a best part of $200ea for 4 hours yomping around the island looking for elusive dragons. Seen them in the zoo, don’t need to spend that kind of coin trying to see them in the wild. Food in the buffet was plentiful, but a little unappetising and , again, comparing it with Rhapsody of the Seas a few short months ago, the differences were immense in quality and range. I have been assured by other like minded fellow passengers less than the average 90 years of age that this cruise attracted , that Princess Lines outside of Australian home ports are fine, yet the experience has poisoned my outlook. We are due to do an MSC cruise from Brasil to Barcelona in March. A much bigger and newer tipping ship. Hopefully this provides a much better option, albeit that it will be a multilingual trip and no doubt will have rabbit announcements in 4 or 5 languages which will be a little tedious, perhaps. Overall, Sun Princess has worn reasonably well for its 25 years of service. Our cabin steward was brilliant and we did an ex gratia tip for him because he was so pleasant and very hard working. We have a friend taking her mother on the same ship around to Melbourne leaving 11th January. It will be interesting to see what her opinion is on her return. Her mother is well into her 80’s and recovering from a life changing illness, so they may slot in just fine. For us, however, we will never cruise from Australia again on any cruise line for fear of the same experience. I guess what I have to keep telling myself is that this was a A$2K cruise, so I suppose for accommodation and meals alone, is perhaps half decent value ( not counting the 4 days that I was confined to the cabin due to a nasty bout of food poisoning that I understand Sun Princess is no stranger to). Read Less
Sail Date December 2019
This was the only cruise taking in Christmas and New Year. Sailing from Freemantle with about 2,000 passengers, a group of all ages The ship now some 24 years old but eh atmosphere was so good on board. Entertainment was suitable ... Read More
This was the only cruise taking in Christmas and New Year. Sailing from Freemantle with about 2,000 passengers, a group of all ages The ship now some 24 years old but eh atmosphere was so good on board. Entertainment was suitable for all ages, with a fantastic Caribbean band as the main source of music. They got the crowd going with dancing like you would never believe, coupled with a couple of other singers they kept the nights going until well after midnight. The crew were great, service was excellent with waiters in the dinning room that anticipated all your requests with nothing too much for them to achieve. The theater shows were vey good with the highlight being the 'Bravo' show, something very special for all ages. Ports of call were fine though having been to them all before on numerous occasions it almost felt like being at home. Second time of doing this cruise but well worth it. Read Less
Sail Date December 2019
Few cruise companies operate from Fremantle. The luxury not to fly anywhere and just get on to the ship within an hour from home was our main motivator to book this cruise. We were pleasantly surprised with the whole experience and the ... Read More
Few cruise companies operate from Fremantle. The luxury not to fly anywhere and just get on to the ship within an hour from home was our main motivator to book this cruise. We were pleasantly surprised with the whole experience and the destinations. Doing a Christmas and New Years cruise is always special. The ship was full of families, kids and grandparents. And some oldies complaining that there were too many kids.... We had a great time and my biggest problems were to choose which entertainment options to do and which to leave as it was impossible to do all. Make no mistake, cruising to Indonesia in December is a hot affair. If heat and humidity is not your thing, maybe book a NZ cruise. We were extremely luck with VERY calm seas and no wind for 3 days while crossing from Australia to Komodo Island. Woke up at Komodo with a whale Shark hanging around the stern of the Ship. Our cabin was sufficient (We wait listed and got a spot only 4 weeks before the cruise, so we could bot choose our cabin, and although obstructed view, the location was good (D623). The tender outside this room was used on Tender Port Days, the noise might bother some, but we enjoyed the added sea view due to the tender being lowered. The Cruise Director was fantastic, the entertainment was mostly good. The food was pretty good, but I would lie if I said it was excellent. We did eat at Curtis Stone's Share and that was excellent. The Grill outside on Deck at the Pool was excellent and provided Burgers, hotdogs, pies, chips, ribs, Schwarma's etc for easy access on the pool deck. There are ample Ice machines and free lemonade (not soda) and Orange Juice and coffee and tea available on the pool deck as well as the buffet. Service was good. We were happy. Princess excursions, we only did Komodo island. We were the last group for the day (12h30) and we missed the morning rain. Komodo walk was OK, hot and not very exciting, but it was good to see the Dragons. Komodo is closed to tourists from now. Rumoured that they want to charge $1000per person. Not sure what will happen in the future. Pink Island was a boat hopping affair with excellent snorkelling. We had enough time. Other groups complained they were rushed. You need to be fit and able and completely mobile to do this tour. All other ports we negotiated with a driver and did our own tours. I knew where we wanted to go, wrote it and the price on paper and stood my ground. Much cheaper and better than a busload of people. Read Less
Sail Date December 2019
We booked this cruise for a family Christmas at sea where all ages would be catered for. The youngest were 5 years old and the oldest was 82. The ship was decorated beautifully and you could feel the Christmas spirit as soon as you stepped ... Read More
We booked this cruise for a family Christmas at sea where all ages would be catered for. The youngest were 5 years old and the oldest was 82. The ship was decorated beautifully and you could feel the Christmas spirit as soon as you stepped on board. The kids loved every minute and were fussed over by all the staff not just those in kids club where they came away with decorated hats, stuffed toys, tour of the bridge, drink bottles and more. The activities were great from gingerbread house making competition, 60 second frenzy(like minute to win it), bingo, casino, craft classes, art auctions, jewellery sales, ukulele classes. Honestly so much to do, movies under the stars with free popcorn, free room service, shows of an outstanding calibre from singers, dancers, magicians to comedians. Shore excursions, multitude of choice or do it your own way. There were always plenty of drivers at each port to advise and take you where you wanted to go for the day at reasonable prices. Gili Islands off Lombok were amazing snorkelling, pity there was so much plastic and rubbish in the water, but still beautiful. Read Less
Sail Date December 2019

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