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What to Expect on a Cruise: Boarding a Cruise Ship (ID: 1710) (Photo: Cruise Critic)

What to Expect on a Cruise: Boarding a Cruise Ship

What to Expect on a Cruise: Boarding a Cruise Ship (ID: 1710) (Photo: Cruise Critic)
Cruise Critic

Last updated
Jun 30, 2023

Read time
6 min read

How do I get on my ship? Is there a check-in process like at the airport?

The arrival and check-in process for your cruise can seem overwhelming and chaotic, but it's generally organized. Your cruise line will send you information about when to arrive at the port, giving a several-hour window, typically from late morning to mid-afternoon. You can show up at any time during that window. Generally speaking, the busiest time for boarding is between noon (when most cruise lines' regular check-in begins) and 2 p.m., so we recommend arriving just before or after that window. Bear in mind: If you arrive too early, you might have to wait around, especially if the passengers from the previous cruise are still disembarking. You also shouldn't cut it too close; understand that if you arrive after check-in has ended, even by just a few minutes, you likely will not be allowed to board.

When you arrive at the cruise terminal, the first thing to do is locate your boarding documents (either mailed to you or printed out at home) and your identification (passport or driver's license and birth certificate), and keep them handy.

Upon entering the terminal, you'll need to show your cruise documents and go through a security line. You will need to pass through an x-ray machine and have your carry-ons scanned, but the process is not as rigorous as at the airport. (You likely won't need to remove your shoes, for example.) Then you'll enter a large open space with roped-off lines and check-in stations. Cruise line staff will be on hand to direct you to the correct line; suite passengers and high-status past-passengers will typically go into a shorter line or separate waiting area, while regular passengers join a main line.

At check-in, you will present your ID and documents for the representative to check you in. You will also be asked to fill out a form stating whether anyone in your party has been sick lately; this is for the cruise lines to guard against norovirus and other illnesses easily spread in confined places. In turn, they will take your picture for security purposes, give you your cruise card (an all-in-one electronic card used as your boarding card, room key and onboard credit card) and give you a schedule of the day's events and possibly a handy map of the ship. Note: Some cruise ships issue wristbands in lieu of cards. Additionally, select Carnival ships operate on a keyless embarkation system, in which passengers can pick up their cards in the mailbox outside their cabin, eliminating the extra step of having them issued in the terminal.

Select cruise ports -- namely PortMiami, Port Everglades (Fort Lauderdale) and Port Tampa Bay -- have undergone renovations aimed at expediting the embarkation process. PortMiami's Terminal F (operated by MSC Cruises), for example, recently received 60 additional ticket counters, among other upgrades. Other terminals are building in new technology to cut down the wait time. PortMiami's Terminal A will adopt a paperless check-in system as well as digital luggage tracking when Royal Caribbean's Symphony of the Seas arrives in fall 2018. The terminal is designed to host the line's Oasis-class ships. Meanwhile, Port Everglades' Terminal 2 will be equipped with similar technology to host Princess Cruises' Ocean Medallion-class ships.

Can I find food or bathrooms at the cruise terminal?

Terminals will usually have bathrooms for passenger use and might have some juice, coffee or cookies available. Food will always be available once you board the ship, regardless of time.

How do I actually get onto the ship?

Once you have checked in and have your cruise card, you will either follow signs and staff members to board your ship right away, or you'll be directed to a waiting area with instructions on when to board. On your way to the ship, you'll encounter the ship's photographers asking passengers to pose for a picture, often with a backdrop of the ship or a ship's life ring. These photos will be available to purchase onboard, and if you do not want to take one, you can simply say "no, thank you" and pass by.

Once you're cleared to board, you will follow a gangway (elevated ramps) up to the ship. There, crewmembers will typically check you in via your cruise card. You'll likely enter the ship in a public area, such as the main atrium, near elevators and staircases, and crewmembers will be available to point you toward food options or your cabin (if it's open).

Will I have to carry my suitcases with me?

When you arrive at the cruise terminal, porters are available to take your large suitcases and transfer them to the ship. You are not required to hand your bags over, but you'll likely want to do this, as cabins are often not ready when you board, and you'll be left lugging your heavy suitcases with you for a few hours. Have a few small bills ready to tip the porters.

Your luggage should be delivered to your cabin by dinnertime. Because you'll be without your suitcases for several hours, you'll want to pack a carry-on bag with everything you'll need for the first afternoon (such as a swimsuit, change of clothes, camera and cell phone), as well as any important items you cannot lose (medications, ID, etc.).

Is there anything special I need to know about traveling with children?

If you're traveling with kids, warn them in advance about the long lines. Consider bringing snacks or entertainment to keep them busy while you wait.

If I or one of my traveling companions can't stand for a long period of time, will we still have to wait?

If you, or someone in your party, cannot stand for a long time or walk long distances, you might want to bring a walker with a seat or foldable stool, as procedures vary by terminal, and there might not be expedited boarding or appropriate seating options. Additionally, you might want to request a wheelchair; while some might be available at the port, you are better off alerting your cruise line in advance. (If you require a wheelchair for the entire cruise, you'll need to bring your own or rent one via an agency like Special Needs at Sea.) For more information, check out our article on cruising with a disability.

How can I find out more the first day of my cruise?

You might like the following articles:

The What to Expect on a Cruise series, written by Cruise Critic's editorial staff, is a resource guide, where we answer the most common questions about cruise ship life -- including cruise food, cabins, drinks and onboard fun -- as well as money matters before and during your cruise and visiting ports of call on your cruise.

Publish date January 08, 2020
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