In travel, technological advances have manifested in countless ways – from shopping for airfares and hotels to wayfinding in a foreign city using a handheld device. But does technology always enhance the experience of travel? How do we make sure that the unexpected or unplanned diversions that add special memories to our vacation can still unfold unimpeded? Does innovation require that we find a new paradigm for serendipity?
Carnival Corporation is betting on the travel innovations consumers will benefit from most in the future. The company believes the key is rethinking how experiences are staged with technology systems that operate behind the scenes. In November 2017, Princess Cruises, one of Carnival Corporation's nine cruise lines, introduced MedallionClass Vacations, which leverages a guest experience platform to streamline the vacation experience, in both tangible and imperceptible ways. The platform uses the quarter-sized OceanMedallion wearable device to not only access your experiences but ensure the experiences are delivered in a more personal way, such as menus that accommodate food allergies, a waiter wishing you a happy birthday, or the ability to order a drink or snack from just about anywhere on board.
To hear about the vacation of the future, I spoke with Carnival Corporation's chief experience and innovation officer, John Padgett. Before joining Carnival Corporation, Padgett was the principal visionary, strategist and developer of The Walt Disney Co.'s virtual ride queuing system, FastPass+, along with MagicBand, a wearable device that connects attendees with information about rides, restaurants and park photographers.
Learn more about Carnival Corporation's MedallionClass Vacations.
Interested in experiencing MedallionClass cruising on Princess? Currently, Caribbean Princess, Royal Princess, Crown Princess and Regal Princess are offering OceanMedallion. Sky Princess, the line’s newest vessel (October 12), will be MedallionClass equipped upon its debut. In 2020, additions will include Ruby Princess (January 27), Grand Princess (March 29), Enchanted Princess (June 15), Emerald Princess (August 16), Coral Princess (October 16) and Island Princess (December 20).
Curious to learn more about MedallionClass cruising on Princess Cruises? Check out Cruise Critic's latest feature and video releases: