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How Do I Respond to a Review for My Cruise Line?

Cruise Critic
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Great question! A management response to a review is a good way to share your perspective with cruise travelers who are researching your ships.

To write a response to a published cruise review, log into the dashboard.  You’ll see a list of recently published reviews with ratings.

Here are a few suggestions for what to include:

  • Thank your guest for taking the time to provide feedback

  • Highlight the positive and mention upgrades or improvements that might interest returning or potential guests

  • Address any specific complaints and explain what you've done to address them

  • Be polite and professional and ensure that your response meets our guidelines.

For more information on why and how to write management responses, check out our tip sheet.

In order for your management response to be posted, it must meet our guidelines. If it does comply with the guidelines, it will typically be published within several business days. You can check the status of a pending response in the dashboard.

Not registered yet to respond to cruise reviews? Contact lauras@cruisecritic.com to learn more!


See Also:
Cruise Line Response Guidelines
Cruise Line Responses: FAQs and Helpful Tips


Cruise Critic reserves the right to remove a review or management response at any time for any reason. The reviews posted on Cruise Critic are individual and highly subjective opinions. The opinions expressed in reviews are those of Cruise Critic members and not of Independent Traveler, Inc. We do not endorse any of the opinions expressed by reviewers or in management responses. We are not affiliated with any establishment listed or reviewed on this web site.

In accordance with our privacy policy, Cruise Critic does not release anyone's personal contact information.

Updated January 30, 2017

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