Whether you have a pre-cruise question or a post-cruise suggestion or complaint, sometimes you just need to contact your river cruise line directly. Here we offer key contact information for the major river cruise lines, including snail mail addresses, customer service phone numbers and email addresses when available. We've listed information for mainstream, luxury and expedition cruise lines separately here.
Have a problem or complaint? Our three-part series on solving cruise problems is a good place to start. You can also find answers to many cruising questions by contacting your travel agent, reading Cruise Critic's editorial features or reading Cruise Critic's message boards.
Amadeus
Address: 311 S. Wacker Drive, Suite 1900, Chicago, IL 60606
Phone: 888-829-1394
Email: info@amadeuscruises.com
AmaWaterways
Address: 26010 Mureau Road, 200, Calabasas, CA 91302
Phone: 800-626-0126
Email: info info@amawaterways.com
American Cruise Lines
Address: 741 Boston Post Road, Suite 200, Guilford, CT 06437
Phone: 800-814-6880
Email: inquiry@americancruiselines.com
American Queen Steamboat Company
Address: 40 South Main Street, 21st Floor, Memphis, TN 38103
Phone: 901-654-2600
Email: info@AmericanQueenSteamboatCompany.com
Aqua Expeditions
Address: Calle Raymondi 253, Iquitos, Maynas, Loreto-Peru
Phone: 866-603-3687
Email: http://www.aquaexpeditions.com/contact-us/
Avalon Waterways
Address: 5301 S. Federal Circle, Littleton, CO 80123
Phone: 877-797-8791
Email: http://www.avalonwaterways.com/Avalon-Cruise-Vacations/Contact-Avalon/Email-Form/
CroisiEurope
Address: 12, Rue de la Division Leclerc, 67080 Strasbourg, Cedex FRANCE
Phone: 800-768-7232
Email: http://www.croisieuroperivercruises.com/contact-us
French Country Waterways
Address: 24 Bay Road, Duxbury, MA 02332
Phone: 800-222-1236
Email:admin@fcwl.com
Grand Circle
Address: 347 Congress Street, Boston, MA 02210
Phone: 800-321-2835
Email: online@gct.com
Pandaw
Address: 7500A Beach Road, #14-314/315 The Plaza, Singapore 199591
Phone: 877-256-1999 (U.S.); 44 203 287 6113 (U.K.)
Email: usa@pandaw.com (U.S.) or information@pandaw.com (all other)
Scenic
Address: 20 Park Plaza, Suite 903, Boston, MA 02116
Phone: 855-517-1200
Email: info@sceniccruises.com
St. Lawrence Cruise Lines
Address: Suite 200, 253 Ontario Sreet, Kingston, ON K7L 2Z4, Canada
Phone: 800-267-7868
Email: info@stlawrencecruiselines.com
Tauck
Address: 10 Norden Place, Norwalk, CT 06855
Phone: 800-788-7885
Email: info@tauck.com
Victoria Cruises
Address: 136-18 39th Avenue, 12th Floor, Flushing, NY 11354
Phone: 800-348-8084
Email: contact@victoriacruises.com
Uniworld
Address: 17323 Ventura Boulevard, Los Angeles, CA 91316
Phone: 800-555-8333
Email: info@uniworld.com