Whether you have a pre-cruise question or a post-cruise suggestion or complaint, sometimes you just need to contact your river cruise line directly. Here we offer key contact information for the major river cruise lines, including snail mail addresses, customer service phone numbers (for U.S.-based calls) and email addresses when available. We've listed information for mainstream, luxury and expedition cruise lines separately here. Have a problem or complaint? Our three-part series on solving cruise problems is a good place to start. You can also find answers to many cruising questions by contacting your travel agent, reading Cruise Critic's editorial features or reading Cruise Critic's message boards. Amadeus River Cruises Address: 7035 Veterans Blvd., Suite B, Burr Ridge, IL 60527 Phone: 844-462-6727Email: <info @amadeus-rivercruises.com> AmaWaterwaysAddress: 26010 Mureau Rd., Calabasas, CA 91302Phone: 800-626-0126Email: American Cruise Lines Address: 741 Boston Post Rd., Suite 200, Guilford, CT 06437 Phone: 800-460-4518 Email: American Queen Steamboat Company Address: 222 Pearl St., New Albany, IN 47150 Phone: 833-902-1401 Email: (pre-cruise); (post-cruise)APT Address: 6520 Platt Ave., Suite 164, West Hills, CA 91307 Phone: 800-691-8641 Email: reservations\@aptouring.com Aqua Expeditions Address: 10 Jln Kilang, United 06-04/05 Sime Darby Enterprise Centre, Singapore 159410 Phone: 866-603-3687 Email:
aquaexpeditions.com/contact-us/
(online form) Avalon Waterways Address: 5301 S. Federal Circle, Littleton, CO 80123 Phone: 877-797-8791 Email: avalonwaterways.com/avalon-cruise-vacations/contact-avalon/email-form/
(online form) CroisiEurope Address: 12, Rue de la Division Leclerc, 67000 Strasbourg, France Phone: 800-768-7232 Email: <info @croisieurope.com>Crystal River CruisesAddress: 11755 Wilshire Blvd., Suite 900, Los Angeles, CA 90025Phone: 866-866-8025Email: askcrystal\@crystalcruises.comEmerald WaterwaysAddress: One Financial Center, Suite 400, Boston, MA 02111Phone: 855-222-3214Email: European WaterwaysAddress: European Waterways Ltd., Waterways House, Riding Court, Riding Court Road, Datchet, Berkshire, SL3 9JT, United KingdomPhone: 800-394-8630Email: ; europeanwaterways.com/contact-us/
(online form)French Country Waterways Address: 24 Bay Rd., Suite 1, Duxbury, MA 02332 Phone: 800-222-1236 Email: Grand Circle Cruise Line Address: 347 Congress St., Boston, MA 02210 Phone: 800-321-2835 Email: Pandaw River Cruises Address: 602 Cong Hoa St., Ward 13, Tan Binh District, Ho Chi Minh City, Vietnam Phone: 844-361-6281 Email: Scenic Address: One Financial Center, Suite 400, Boston, MA 02111Phone: 855-517-1200 Email: <info @scenicusa.com> St. Lawrence Cruise LinesAddress: 253 Ontario St., Suite 200, Kingston, ON K7L 2Z4, CanadaPhone: 800-267-7868Email: Tauck River Cruising Address: Wilton Woods, 10 Westport Rd., Wilton, CT, 06897 Phone: 800-788-7885 Email:<info @tauck.com> Uniworld Boutique River Cruise CollectionAddress: 17323 Ventura Blvd., Los Angeles, CA 91316Phone: 800-257-2407Email: Vantage Deluxe World Travel Address: 90 Canal St., Boston, MA 02114 Phone: 888-514-1845 (pre-cruise); 888-982-6824 (post-cruise) Email: vantagetravel.com/forms/contactcs.aspx
(online form)Victoria Cruises Address: 136-18 39th Ave., 12th Floor, Flushing, NY 11354 Phone: 800-348-8084 Email: Viking River Cruises Address: 5700 Canoga Ave., Woodland Hills, CA 91367 Phone: 800-706-1483 Email: vikingrivercruises.com/contact/index.html
(online form)Updated April 02, 2020
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