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Solving Cruise Problems: Onboard
Solving Cruise Problems: Onboard
Ship Exterior on Pride of America
Ship Exterior on Pride of America

Cruise Line Contact Information: Address, Phone Number and Email

Ship Exterior on Pride of America
Ship Exterior on Pride of America
Sarah Schlichter

While there are plenty of resources for those of us with cruise questions -- resources such as travel agents, Cruise Critic's editorial features and our message boards -- sometimes you just need to get in touch with your cruise line.

Here, we offer a roundup of dozens of mainstream, luxury and expedition cruise lines from all over the world, with key contact information including snail mail addresses, customer service phone numbers and email addresses. We've listed information for river cruise lines here.

(Have a problem or complaint? Our three-part series on solving cruise problems is a good place to start.)


Address: Level 4, 1230 Nepean Highway, Cheltenham, Victoria 3192

Phone: 1300 336 932 (Australia)

Email: info@aptouring.com.au


Address: 1050 Caribbean Way, Miami, FL 33132

Phone: 833-292-2292

Email: AzamaraGuestRelations@Azamara.com

or https://www.azamara.com/email-us (online form)

Aurora Expeditions

Address: Suite 12, Level 2, 35 Buckingham Street, Surry Hills, Sydney, NSW 2010

Phone: +61 (0) 2 9252 1033

Email: info@auroraexpeditions.com.au

Bahamas Paradise Cruise Line

Address: 431 Fairway Dr.,

Deerfield Beach, FL 33441

Phone: 800-374-4363

Email: information@cruiseBP.com

Blount Small Ship Adventures

Address: 461 Water St., Warren, RI 02885

Phone: 800-556-7450

Email: info@blountsmallshipadventures.com

Blue Lagoon Cruises

Address: Port Denarau Marina, Nadi, Fiji Islands

Phone: +679-675-0500

Email: reservations@bluelagooncruises.com

Carnival Cruise Line

Address: 3655 NW 87th Ave., Miami, FL 33178

Phone: 800-764-7419 (pre-cruise); 800-929-6400 (post-cruise)

Email: guestcare@carnival.com

Celebrity Cruises

Address: 1050 Caribbean Way, Miami, FL 33132

Phone: 888-751-7804 (pre-cruise); 844-418-6824 (post-cruise)

Email: CelebrityEngagementCenter@celebrity.com

Coral Expeditions

Address: 246 Hartley Street Unit 2, Cairns, Queensland 4870

Phone: 1800 079 545 (Australia); +61-7-4040-9999

Email: explore@coralexpeditions.com

Costa Cruises

Address: 880 SW 145th Avenue, Suite 102, Pembroke Pines, FL 33027

Phone: 800-462-6782

Email: customercare@us.costa.it

Cruise & Maritime Voyages

Address: Gateway House, Stonehouse Lane, Purfleet, Essex, RM19 1NS

Phone: +1708 893 101

Email: info@cruiseandmaritime.com

Crystal Cruises

Address: 11755 Wilshire Blvd., Suite 900, Los Angeles, CA 90025

Phone: 310-785-9300

Email: AskCrystal@crystalcruises.com

Cunard Line

Address: 24305 Town Center Dr., Suite 200, Valencia, CA 91355

Phone: 800-728-6273

Email: cunard.com/en-us/contact-us (online form)

Disney Cruise Line

Address: Guest Communications, P.O. Box 10238, Lake Buena Vista, FL 32830

Phone: 800-951-3532

Email: guest.communications@disneycruise.com

Fred. Olsen Cruise Lines

Address: Fred. Olsen House, White House Rd., Ipswich, Suffolk IP1 5LL, U.K.

Related: Contacting Your River Cruise Line

Phone: +44 (0) 1473-742-424

Email: customer.relations@fredolsen.co.uk

Hebridean Island Cruises

Address: Kintail House, Carleton New Rd., Skipton, North Yorkshire, BD23 2DE, U.K.

Phone: +44 (0) 1756-704-700 (U.K.); 877-600-2648 (U.S.)

Email: enquiries@hebridean.co.uk

Holland America Line

Address: 450 Third Ave. W., Seattle, WA 98119

Phone: 800‐599‐8256

Email: guestrelations@hollandamerica.com


Address: 1505 Westlake Ave. N., Suite 125, Seattle, WA 98109

Phone: 866-552-0371

Email: us.expeditions@hurtigruten.com

Lindblad Expeditions

Address: 96 Morton St., 9th Floor, New York, NY 10014

Phone: 800-397-3348

Email: explore@expeditions.com

Marella Cruises

Address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN

Phone: + 0203 636 1862; + 0203 451 2699 (complaints)

Email: https://www.tui.co.uk/destinations/contact-us/after-travel (online form)

MSC Cruises

Address: 6750 N. Andrews Ave., Suite 100, Ft. Lauderdale, FL 33309

Phone: 855-263-4259

Email: msccustomerservice@msccruisesusa.com

Norwegian Cruise Line

Address: 7665 Corporate Center Dr., Miami, FL 33126

Phone: 866-234-7350

Email: ncl.com/case-submission (online form)

Oceania Cruises

Address: 7665 Corporate Center Dr., Miami, FL 33126

Phone: 855-327-9655

Email: oceaniacruises.com/corporate/contact-us (online form)

P&O Cruises Australia

Address: 465 Victoria Ave, Chatswood NSW 2067

Phone: 1300 159 454

Email: information@pocruises.com.au

P&O Cruises

Address: Carnival House, 100 Harbour Parade, Southampton, SO15 1ST, U.K.

Phone: +44 (0) 344-338-8003

Email: pocruises.com/contact-us (online form)


Address: 408 Ave. du Prado, 13008, Marseille, France

Phone: 888-400-1082

Email: us.ponant.com (online form)

Princess Cruises

Address: 24305 Town Center Dr., Santa Clarita, CA 91355

Phone: 800-774-6237

Email: book.princess.com/captaincircle/customerCare.page (online form)

Regent Seven Seas Cruises

Address: 7665 Corporate Center Dr., Miami, FL 33126

Phone: 844-869-2992

Email: rssc.com/about/contact (online form)

Royal Caribbean International

Address: 1050 Caribbean Way, Miami, FL 33132

Phone: 800-256-6649

Email: royalcaribbean.com/resources/contact-us (online form)

Ritz-Carlton Yacht Collection

Address: 2601 South Bayshore Dr., Suite 900, Miami, FL 33133

Phone: 833-999-7292

Email: info@ritz-carltonyachtcollection.com

Saga Cruises

Address: Saga Cruises, Enbrook Park, Sandgate, Folkestone, Kent, CT20 3SE

Phone: +800-300-500

Email N/A

Sea Cloud Cruises

Address: An der Alster 9, 20099 Hamburg, Germany

Phone: 888-732-2568

Email: cruise-consultant@seacloud.com

Seabourn Cruise Line

Address: 450 3rd Ave. W., Seattle, WA 98119

Phone: 800-442-4448

Email: seabourn.com/en_US/contact-us.html (online form)

SeaDream Yacht Club

Address: 601 Brickell Key Dr., Suite 1050, Miami, FL 33131

Phone: 800-707-4911

Email: info@seadream.com

Silversea Cruises

Address: 333 Ave. of the Americas, Suite 2600, Miami, FL 33131

Phone: 877-382-6908

Email: N/A

Star Clippers

Address: 760 NW 107th Ave., Suite 100, Miami, FL 33172

Phone: 800-442-0551

Email: info@starclippers.com

Star Cruises

Address: Level 8, 401 Sussex Street, Sydney, NSW 2000

Phone: +61 2 9212 6288

Email: aus.sales@starcruises.com


Address: 5700 Canoga Ave., Woodland Hills, CA 91367

Phone: 855-338-4546

Email: vikingcruises.com/contact/contact-us.html#noscroll (online form)

Virgin Voyages

Address: 1000 S. Pine Island Rd., Suite 600, Plantation, FL 33324

Phone: 954-488-2955

Email: ahoy@virginvoyages.com

UnCruise Adventures

Address: 3826 18th Ave. W., Seattle, WA 98119

Phone: 888-862-8881

Email: sales@uncruise.com

Windstar Cruises

Address: 2101 4th Ave., Suite 210, Seattle, WA 98121

Phone: 844-884-4649 (pre-cruise), 206-733-2952 (post-cruise)

Email: info@windstarcruises.com (pre-cruise), GuestRelations@windstarcruises.com (post-cruise)

Updated March 18, 2020

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