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Sail Date: February 2014
Arcadia world cruise 2014 Auckland to Southampton We returned to UK from a month touring in NZ by 51 days on Arcadia. This was our first time on P and O and we chose this cruise because of the port calls which seemed to us a wish list of ... Read More
Arcadia world cruise 2014 Auckland to Southampton We returned to UK from a month touring in NZ by 51 days on Arcadia. This was our first time on P and O and we chose this cruise because of the port calls which seemed to us a wish list of many places in the world we wanted to see and we were not disappointed. Sadly, the planned calls to Egypt could not take place because of the security situation; P and O substituted Sallalah in Muscat which was a waste of time as the majority of passengers did not get off the ship, and also Aqaba, which gave us an excursion to Petra and was the high point of the trip. We liked: our cabin (E deck next to midships gangway), the promenade deck, some of the lectures and entertainment, the art tutor, the Captain who is outstandingly good, reception staff, the port presentations, the excursions we took. The entertainments staff worked hard but there is a great reliance on quizzes. Headliners theatre company are very good, but on a long trip you eventually get repeats of the same show. The ship is modern and comfortable but not glitzy. Disembarkation was rapid and efficient. We disliked: the food, quality was very variable. In particular, preparation and cooking of vegetables and selection was poor (‘not peas again’). For vegetarians it was difficult. Meridian restaurant menus became somewhat predictable. Belvedere self service was often over busy and with bizarre choices, some days lots of curries, other days none at all, some days plenty of non meat choices, other days none at all. The beauty salon is over priced and not very good, I had a poor experience myself and heard many unhappy stories from other women passengers. We would have liked: better lecture choices, (there was rather a lot of history of the second world war), an experienced choir leader and I was surprised that the ship does not carry a chaplain. A lot of passengers seemed to be ill towards the end of the cruise. While P and O do have some hygiene procedures in place, they do not enforce rigorously, nor remind people as often as they need to. I think there is specific problem on a world cruise, where new groups of passengers, up to 600 at a time, are embarking for a particular sector, and bring with them a lovely selection of winter infections which they then fail to keep to themselves. Those of us who had been away from the UK since January did not stand a chance. Overall this was a successful cruise which met our expectations but we would probably not travel with P and O again, as we now know that we prefer smaller ships with fewer passengers.   Read Less
Sail Date: January 2013
We originally booked to go to Buenos Aires on Adonia but felt that the ship had limited facilities/entertainment so we transferred our booking to Arcadia but now including Chile & the Pacific Islands to Australia. We are first time ... Read More
We originally booked to go to Buenos Aires on Adonia but felt that the ship had limited facilities/entertainment so we transferred our booking to Arcadia but now including Chile & the Pacific Islands to Australia. We are first time cruisers & knew that we were taking a risk but we saw it as a romantic adventure travelling with a well established company, P & O Cruises. Our first disappointment was the cancellation of the visits to all the Argentine ports. We were not able to pull out without losing our deposit but our primary reason for going had been removed from the schedule. The 4 days missed were replaced with one day in Salvadore & an extra day in Montevideo - hardly a generous substitution. When we embarked at Southampton there were long delays in the process and we took 2 hours to get on board. Our cabin was quite adequate, but what a tiny TV screen and the bedside lights were archaic, placed behind the head. Lets hope that the planned refit sees to some upgrading of the cabin fittings. Our first days were an eye opener. Everyone seemed to have cruised extensively and many had done world cruises several times. They were only too pleased to relay their experiences, but most ended up with a litany of complaints, especially against P & O, which seemed odd as they were returning cruisers. We determined not to moan but to enjoy the good parts. But the cruise turned into a curate's egg - good in some parts but poor in others. The good parts were that the ship was very stable and although we rocked & rolled a bit she comfortable to travel on. The whole vessel was very well maintained and the cabins and public rooms were very clean & cared for. Our cabin girl, Jocelyn was first class. Likewise all the staff were approachable and cheerful - none more so than our waiters in the Meridian who were quick and efficient, cheerful and nothing too much trouble. We found that this extended to all the other service areas. First class gym and amazing Palladium theatre. Very good shows at night and plenty of activities to choose from during the sea days. Good sail away parties and pool events like the crossing of the equator. We felt that the Entertainments Team worked very hard and maintained an incredible cheerfulness in all circumstances! Also some of the more ad hoc shows such as the Arcadia Pantomime and talent show were well recieved. The food was good in the Meridian - not over-facing and the Belvedere self service offered a good choice. The daily Horizon was well produced, informative and always on time. But the down-side starts with the Arcadia cough - well catalogued from previous cruises. In the Palladium theatre the coughing & wheezing had to be heard to be believed. Whilst most of the germs were probably transmitted person to person there has to be a question about the air conditioning. How often are the ducts & filters cleaned? Is this an item that will be followed up on the refit? One boards the ship in good health and disembarks with a barking cough which some 3 weeks later still persists. Someone at a senior level should take responsibility for sorting this out. Perhaps the ship should have a red cross painted on her to designate a hospital ship until the cause is found & rectified! The ports that were missed have already been mentioned, but the turn round & flight from the Falklands was another disappointment. Easter Island was a slow cruise by, too far out to see much. The excursions were well planned and executed, but there was always the time pressure to get back before the ship was due to sail. The internet facilities and cost were not appreciated. Often very poor connections (we were advised to use our Notebook in our cabin with the door open to get better reception), and from time to time the ship left the cover of one satellite before coming to another. We needed to stay in touch with family & business in the UK throughout the cruise but were often frustrated. The exodus of passengers and staff to use the WiFi facilities at the ports was noticeable and this was sometimes free or charged at modest rates. As the majority of passengers nowadays have laptops, notebooks, Ipads etc could not the internet facilities be charged in the ticket price? Most good hotels provide WiFi foc nowadays. And will a better internet facility be installed at the refit? Overall we enjoyed the cruise but there are so many frustrations not least all the queuing and short tempers that then ensued. For a first timer it was an experience. We are glad that we did it and we saw the periphery of South America & some South Pacific Islands that we would never have seen otherwise. Would we do it again? I am afraid not because we found that we lost our independence. Read Less
3 Helpful Votes
Sail Date: January 2013
Assuredly a very damning summary - but we disembarked from Arcadia on the completion of this voyage very disappointed at what we had endured for so long. We are not new to cruising, nor are we new to Grand Voyages - but this was our first ... Read More
Assuredly a very damning summary - but we disembarked from Arcadia on the completion of this voyage very disappointed at what we had endured for so long. We are not new to cruising, nor are we new to Grand Voyages - but this was our first experience of Arcadia and of P&O -and it will certainly be our last. Anyone who has booked, or is contemplating booking a 'Grand Voyage' cruise on P&O's Arcadia should very seriously think again. The Cruise : The first half of the cruise from Southampton to Sydney was a nightmare - by the time the ship reached Sydney the morale of the passengers was such that as well as the 600 plus Australian passengers who were desperately glad to be disembarking, the vast majority of those remaining on board would have joined them if they possibly could. Particular details of all that went wrong can be gleaned from the vast number of adverse reviews and comments already on the Internet relating to how passengers on the Arcadia were treated on this voyage. In short, no-one likes feeling that they have been duped, cheated, short changed, commercially exploited and are being treated with dismissive contempt. Moreover, the dismissive contempt continued once back on dry land. Communications with P&O regarding their gross negligence in NOT complying with their own 'Booking Conditions' were replied to 'cut and paste' responses consisting of sequences of platitudes and gibberish totally unrelated to the issues raised IF P&O had fulfilled its contractual obligations and the ship's management had treated passengers as if they were on a Cruise Liner rather than as interlopers on a Cargo Vessel - would we have enjoyed the cruise ? - Definitely not - and here are some of the reasons why : The 'Grand Voyage' : The Arcadia carries well over 2000 passengers - and at any one time 75-80% are on board for only one or occasionally two sectors of the 'Grand Voyage' Arcadia is one of the newer breed of 'Vegas' resort ships designed to provide the mass market with relatively short 'fun' cruises with lots of alcohol,gambling, mindless loud music and very dim lighting in all public areas from 1800hrs onwards, holiday camp/end of pier quality entertainment and singalongs coupled with the provision to gorge for 24hrs a day on mass produced,low quality meals typical of a works canteen or supermarket cafeteria. The so called 'Grand Voyage' was nothing more than four such 'fun' cruises (sectors) strung together. When the first sector was complete everything (menus, entertainment, lecture topics, films etc - even the errors and mis-spellings in the daily entertainment guide were for the most part repeated on each following sector. The 'Ship' ; Consistent with the 'resort ship' model large areas of Arcadia are devoted to revenue generating activities in contrast to the minimal space afforded to non-revenue services addressing the interests and comfort of passengers. eg: the small library with cramped seating for 10, the 30 seat 'cinema' and the ridiculous laundries are 'not fit for purpose'. In contrast the casino,totally unoccupied for most of the day has an enormous floor area housing four card tables, two roulette tables and 65 slot machines and boasts a seating capacity for 112 passengers. Public toilets are small in both space and number, are often 'out of order' and very basically equipped. The buffet restaurant has the ambiance of a motorway cafe with formica topped tables,unset for breakfast and lunch - pick up a tray,plate and cutlery, join the long queue to choose your food and then search for a seat !! Again consistent with the 'resort ship' model all vestiges of past elegance and refinement associated with cruising - particularly on Cunard - and to a lesser extent on P&O - have disappeared from Arcadia and been replaced with pretentious nonsense which fools but few. The most glaring examples relate to evening dining in the main restaurant: To gain access one must adhere to the ship's 'dress codes' - Problems occur when the dress code is 'Smart' - interpreted by P&O as meaning 'gentlemen must wear a jacket' - Hence, males wandering around the decks in trainers, baggy trousers and T-shirts can grab a jacket and gain access unchallenged whilst gentlemen elegantly dressed for dinner in tailored trousers,smart shirt and tie are refused entry! Upon gaining entry you will be presented with a menu adorned with dishes described in mouth-watering language with lots of 'juz' and 'drizzles' which bear little relation to what eventually appears from the kitchen. Set plates are augmented by 'silver service' - consisting of never more than potatoes cooked in a different style from those already on the set plate plus one other,usually overcooked and tepid vegetable. On the topic of food, apart from the general low quality of what is provided in the 'set menu' restaurant, prospective passengers should be aware that many items- particularly fruit, salads and cold meats and seafood - displayed in the 'buffet restaurant' are often well past their 'sell by' date - photographs of heaps of sweating, rotten bananas, pears etc are available on request. Also on view in the buffet from 3.00am onward would be tray after tray of pre-cooked fried eggs left to rubberise until being reheated when the restaurant opens!!! I could go on and on but .....!!! Read Less
Sail Date: March 2012
Firstly may i say we are easy going people and do not expect the best in everything.We embarked in Melbourne and found that the Flight co-ordinator who was also doing the embarking proceedure had taken my photo on the incorrect pasport so ... Read More
Firstly may i say we are easy going people and do not expect the best in everything.We embarked in Melbourne and found that the Flight co-ordinator who was also doing the embarking proceedure had taken my photo on the incorrect pasport so after about 30 more minutes we boarded the ship.On arrival to our room i inserted the card to find someone else in our room,we were in touch with the persers desk and we were given another room. The interior of the ship is clean and different decor to other ships i have sailed. Meals in the buffet were just ok and mostly warm only.The dining room was much better but not as good as we previously have had on some other lines.Buffet breakfast was repeated every day with no variation and was very boring.No fresh milk was available the entire time we were on the cruise so long life milk was the only option including the coffee shop. Our room was kept very clean and no complaints in this area. A lot of disgruntled passengers on the ship who have been on since the start of the cruise.English while speaking to the crew was strange as many only knew basic words and they mostly spoke to each other in there native language. Disembarking was trouble again for us as we had transfers booked from the ship to Perth airport but when we asked why we didnt have tickets delivered to our room (once again the flight co-ordinator)she said they were not booked even though we checked 2 days prior and were told we were booked. We were also told there was no shuttles availabe and she could not do anything for us.We luckily have a daughter in perth so we had to get her to come and get us from the ship and take us to the airport as we only had 2 hours from debarking and catching our flight home. After all our debarkle we got to the airport on time for our jurney home. Would i ever cruise P&O UK again the answer is NO. Read Less
1 Helpful Vote
Sail Date: March 2011
Embarkation in Southampton was good it took less than one hour to get on board the ship. the initial observation of the vessel was good large bars and lounges and plenty of deck space. The balcony cabin was fine , bathroom was large ... Read More
Embarkation in Southampton was good it took less than one hour to get on board the ship. the initial observation of the vessel was good large bars and lounges and plenty of deck space. The balcony cabin was fine , bathroom was large and seemed fine. But after 3 days all this changed. the toilet kept on breaking down 10 times on the whole journey 3 times spilling water and raw sewage onto the bathroom floor.Each time when we complaint the problem was fixed so we thought but again and again it happened.We asked to be moved on 3 occasions but the request was totally ignored. the Headliner shows were great the best we have seen on a cruise ship for a long while.but otherwise the daily entertainment was to say mediocre the cruise director was never to be found and the cruise staff are very badly trained. Food in the Belvedere leaves a lot to be desired, always cold and very little variety. Our waiters in the main dining room were fine and the food was of good quality. Food in the Rhodes is excellent well worth the extra cover charge. The screening room must be the joke of the century, 30 seats for a ship with 2000 passengers.Would we ever go again on this vessel NO WAY. Read Less
Arcadia Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.6
Entertainment 4.0 3.5
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.6
Family 1.0 3.6
Shore Excursion 4.0 3.4
Enrichment 3.0 3.2
Service 4.0 4.1
Value For Money 4.0 3.4
Rates 4.0 3.7

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