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11 P&O Cruises Arcadia Transatlantic Cruise Reviews

We chose this cruise because it fitted in with our diary and golden wedding celebration. All previous cruises we have had an outside cabin but this time we decided to try an inside and we were not disappointed. The size is quite ... Read More
We chose this cruise because it fitted in with our diary and golden wedding celebration. All previous cruises we have had an outside cabin but this time we decided to try an inside and we were not disappointed. The size is quite comparable to the ordinary outside staterooms and as we spend very little time in the cabin (awake) we didn't miss the windows/balcony either. The cabin steward, Christian, was very helpful, friendly and super efficient. The food in the main (Meridian) restaurant I regret to say was not up to the standard of previous cruises with P&O and especially Fred Olsen and Cunard. The choice of food on the menu was generally very good but the quality of the food was debatable and was often cold. With the exception of the lamb shank we concluded that it was best to stick to fish oriented food for starters and mains. The waiters were always very helpful and apologetic. We dined for one night in the much trumpeted Marco Pierre White restaurant at £30 extra for two plus an extra £7 for lobster. The starter my wife ordered consisted of some sort of stringy balls in a sauce and was tasteless. It went back but was replaced with a crab salad which she could only describe as 'mushy' also tasteless. It too went back. Mine was o.k. Then came the lobster which because it was so small we doubted it was lobster and was probably crayfish or rock lobster as it is fashionably called but cooked in a cheese sauce.No claws or claw meat were served and we were told they had been removed for something else, (pardon) Some was eaten but the rest went back. The dining experience is of course one of if not the most important features of a cruise but I am afraid this did not live up to expectations. For example one of our fellow table guests when served his steak meal jokingly shouted "this horse is a hundred years old". The bars on board were all well appointed and reasonably priced and perfectly drinkable wines of several choices were available for around £16 to £25 a bottle. We settled mostly on a sauvignon (The Holy Snail) at £17.95 per bottle. The waiters in general were very attentive and helpful although one or two were often too engaged in conversations with the passengers and needed to be reminded why they were there. This was a tiny minority, for the most part the others were exceptional. The off ship experiences were quite interesting New York was crazy and delightful together and Canada and the Canadian people were superb. To gain the greatest experience of many of the places visited it was best to use the facilities of the organised tours but several people declined to go because of the high expense involved. One couldn't help considering a 52 seater bus, full, and a driver and guide for a couple of hours or so pulls in over £4000. One of the most pleasant experiences was in Charlottetown where only two or three hundred metres from the ship in the pretty port we had a lobster lunch each to die for. Now that was a proper lobster with all the claws and tools to deal with it. It took about two hours to complete and was absolutely delicious. I haven't commented on the shows available in the evening because with an 8.30pm dining and a nightcap in the bar afterwards and at the same time a listen to some first-class live music we were ready for what was always a very comfortable nights sleep. We were on deck 10 towards the front of the ship. I did however go to several of the very interesting talks on sail days. So there we are; we did enjoy our trip a lot and we were fortunate to have wonderful dinner guests to end the day with. I would comment that things on board seem to have changed since our last P&O cruise with a definite and obvious orientation around making money. The exorbitant cost of wi-fi, a massive open area put over to fruit machines (damn things), where everyone to access some of the bars and restaurants must pass through, very high costs of sauna, massage, hairdressing etc. With grateful thanks to the Captain and his crew for a safe and gloriously uneventful passage. So would we travel again with P&O to be honest I cannot answer that question at the moment. Read Less
Sail Date September 2018
I had sailing into New York Harbour on my yet to do bucket list, plus although we have covered much of Canada we had not touched the eastern side so this was an ideal choice. We have sailed on Arcadia before and enjoyed the fact that ... Read More
I had sailing into New York Harbour on my yet to do bucket list, plus although we have covered much of Canada we had not touched the eastern side so this was an ideal choice. We have sailed on Arcadia before and enjoyed the fact that it was child free. Because it was transatlantic both ways so a number of days at sea we chose to book a suite. The brochure description sounded great and we were given a choice. Booking in for suites and in our case Peninsular club entitlement we sailed straight through at Southampton and provided with a meal, champagne and wine so a great start. Our luggage was in the suite and we were greeted by both the Butler and cabin steward. The Cairo Suite was lovely, Wardrobes for both his and hers plus a dressing area and dressing table well lit in a separate area, wonderful. The bathroom was a good size with dual sinks storage for toiletries etc, separate shower and a full size whirlpool bath. The main area was a good size great bed, plenty of storage, nice comfortable arm chairs and settee plus table, desk etc. The balcony was a super size plenty of room for sunbeds chairs and table. Arcadia had not long had a refurbishment all done in great taste lovely colour schemes so no complaints there. Arcadia has a great walking deck, which allows you to walk right around the ship unlike some of the other P&O ships, this is particularly good. Unfortunately, the weather was not that kind to us so first two days in New York were wet, never the less we did go on the excursions, providing cover of everything we planned to see. Downside is as usual American Customs, everyone on the ship had to disembark and go to customs booths houses in the terminal and were not allowed back on until everyone had cleared customs, with the number of passengers and staff this took a lot of time and waiting around with insufficient seating. Some had booked an open bus tour and as it was pouring with rain, they all got very wet. Entertainment on the ship was good, unfortunately we had already seen some of the shows and Headliners had thank goodness started to embark on some new shows. I enjoyed the use of the SPA and salon facilities were were of good standard and not in my estimation too overpriced. Seeing more remote areas of Canada was really good we particularly enjoyed Halifax and Quebec. This cruise took in provinces of; New Brunswick, Nova Scotia and Newfoundland so a great experience. If you take this cruise and go to Saguenay I can certainly recommend you book the show La Fabuleuse with P&O Excursions. This was totally amazing and incredible in fact totally fabulous. Do not miss this it is one you will never forget. Read Less
Sail Date September 2018
This was our first cruise and a bit of a special occasion for ourselves but where do I start! Toilets constantly not working and this was due to the system unable to cope not blockages as staff tried to infer. This was not just our ... Read More
This was our first cruise and a bit of a special occasion for ourselves but where do I start! Toilets constantly not working and this was due to the system unable to cope not blockages as staff tried to infer. This was not just our cabin but everywhere on the ship. Leaks springing up everywhere, through walls, ceilings and blow dryers constantly in use throughout the ship. We excepted this was a long cruise for our first one and the weather on the crossing was force 7-9 for 3 of the days, this was not a problem you expect this on the Atlantic. The ship was tired and much in need of a refit or replacement we excepted this and looked forward to the ports of call and shore trips we had booked. We finally arrived at New York and told ourselves, here we go this is what we signed up for. New York was ok but spoiled by immigration who took from 10:00 till 16:00 to process passengers off the ship, we managed to finally get into the city at just gone 14:00. This was not P&O's fault, just the Americans being there normal anal selves.! We left NY and from that point it just went down hill even more. Rhode Island Bar Harbour Saguenay ( Later to be reinstated and Sydney cancelled ) All the above ports cancelled and then to cap it off, 1 day in Quebec and not 2!! Weather was to blame we were informed and the Captain was not prepared to launch the tenders. ( 4 other Cruise liners, when we spoke to passengers ashore, managed to call at all of these ports with no problem ) Service in the restaurants was very good, we eat in The Ocean Grill 3 times and this was excellent and highly recommended by ourselves. Entertainment was first class. Read Less
Sail Date September 2017
The cruise was pretty good overall despite having some adverse weather on both outbound and inbound journeys. However the ship seems to handle the swell pretty good. Sadly the ship is showing signs of age and a constant sewage smell was ... Read More
The cruise was pretty good overall despite having some adverse weather on both outbound and inbound journeys. However the ship seems to handle the swell pretty good. Sadly the ship is showing signs of age and a constant sewage smell was evident around certain areas of the ship. The buffet was the usual bun fight with many passengers remaining at the tables even though they had finished eating. Consequently it was always a job finding a table. The food was reasonable at breakfast with a decent choice, lunch was manic and tea was adequate. The themed dinners were a bit in and out. Some good some bad. Oddly enough he Best of Britain theme was probably the worst. We ate at the Meridian on the Freedon dining option and this worked well. The food and service was excellent overall and we never had a bad meal when we went there. There were tables of 2, 4, 6 and 8. Obviously the tables for 2 were always in demand. We can't comment on the speciality restaraunts as we didn't use them but heard good things about them. Entertainment was pretty good in the man theatre with the visiting artists very good, especially the American ones. The Headliners were OK and did some good shows. However we felt that the out of theTheatre entertainment was very much the same. Made up of duo's and Trio's with female vocalists. All performing prettying much the same sort of stuff. The Globe theatre is a waste. It is too small and the acoustics are terrible. We found the bar staff and waiters excellent and did a great job. The drinks prices being very much as a local British pub. Sadly we thought that the shops were a bit boring with not a lot to tempt a purchase and the new internet packages are extortionate. A package of a small amount of dats and email was £12.50 per day and the full package with Skype or FaceTime was £25 a day. And this was for a 24 hour period. So you lost at least 8 hours because of the night. We enjoyed the route and most Ports of call were interesting .. We hadn't been North of New York before so it was a very good experience overall. Having been on the Arcadia before the cruise was pretty much as we expected. As always there was the usual beentheredunthats and moaners, but we enjoyed it so they dnt matter really . Read Less
Sail Date September 2016
We embarked on P&O Arcadia on the 11th September 2016 at the Ocean Terminal in Southampton on a transatlantic cruise to New York and the Eastern Seaboard including Canada. It was one more destination ticked off our Bucket List. We had ... Read More
We embarked on P&O Arcadia on the 11th September 2016 at the Ocean Terminal in Southampton on a transatlantic cruise to New York and the Eastern Seaboard including Canada. It was one more destination ticked off our Bucket List. We had stayed at the Hilton at the Ageas Bowl, which is very nice, the night before where we left our car, and got a taxi to the port. Embarkation in Southampton was efficient and we were on board by 2:00 pm. Our bags appeared outside our cabin on C deck at 3:30 pm. The inside cabin was clean but wardrobe space was a little inadequate for a 24 night cruise. We set sail across the Atlantic and the weather was not too bad for the time of year and we arrived in New York at 11:16 am but it was not until 4:00 pm that we cleared customs and walked up to Times Square. We returned at 6:00 pm and took the night time tour up the Empire State Building which was brilliant and then we went to the Brooklyn Bridge and finally Times Square which was still very busy at 11:30 pm when we returned to the ship. The second day we went on a 3 sights tour by coach which was disappointing as the traffic was grid locked and it rained. We managed to see Fifth Avenue, Macys and the 9/11 Memorial. The coach pick up points were changed at each point and caused confusion and time delays which meant we were late going to Central Park and half the Coach group was dropped off at the ship before continuing. I tried to talk to the Tours Desk on the ship about the shambles but I was dismissed with a wave of the hand and told to ‘put it in writing’, extremely rude and unhelpful. The next stop was Newport, Rhode Island where we went ashore by tender and just walked about Newport which is a pretty town. Next was Boston where we did the Freedom Trail Walk and visited the Quincy Market. We thoroughly enjoyed Boston. It is a wonderful mix of new and old areas. Portland was next where we did our own thing. Very quiet but a nice port of call. Next was St Johns, New Brunswick where it absolutely chucked it down so we walked along the front to a shopping centre, had coffee and walked back. Next was Halifax where we berthed in the industrial port and got shuttle buses to where we should have docked at Pier 22. But the shuttle bus would only go to Pier 23 which presented a small problem to those of limited mobility. The Boardwalk at Halifax is a lovely walk and we enjoyed a quiet day strolling along and enjoying the town. The next port of call was Quebec where again we were berthed in the industrial area and not the Cruise Terminal which meant the walking tours of which we participated took and extra 20 minutes to reach the city. The tour guide confirmed that all her paperwork showed we should have been at the Cruise Terminal but we were usurped by Celebrity Summit. Quebec is a fabulous city and we enjoyed it immensely and spent the second day doing our own thing. The final stop was Sydney, Nova Scotia where we went ashore by tender. Celebrity Summit was berthed at the cruise terminal even though the Harbour schedule showed Arcadia should be berthed. I assume Celebrity paid more money. The return trip by tender was lively as the wind had got up and caused quite a swell. Sydney is very run down and in hindsight it would have been wise to do a tour but once again we did our own thing which wasn’t up to much. Our trip back across the Atlantic was a little rough but we have had worse. Unfortunately we were late arriving in Southampton due to a combination of the weather and a problem (not specified) in the engine room. This meant we did not disembark until noon being one of the last groups to disembark. The ship is well maintained and it was very clean and well looked after. The waiters, Bar Staff and Cabin Steward worked tirelessly and were friendly and helpful. We had Freedom Dining in the Upper Meridian Restaurant. Service was very slow at times although the food was good and hot. We did not use the specialist restaurants but we did use the Belvedere Buffet Restaurant for breakfast and the occasional lunch and we found it to be very good but with less selection at lunch than we have been used to on previous P&O ships. The Reception Desk was not very helpful and appeared to be under instruction to protect the company from the passenger and offer as little information as possible. This was commented upon by a number of people we talked to on board. The Tours desk is there to sell tours. They are completely disinterested in any feedback and at times were extremely rude. P&O must address this concern as it is driving customers away. The entertainment by the Headliners was as good as usual and the visiting acts were all very good and we very much enjoyed the entertainment. P&O have changed the way they charge for Wi-Fi access from cost per number of minutes to cost per 24 hours. This ranged between £7.75 for basic access to £24.95 for all the bells and whistles. There was much complaining on board about this change. I have never seen so many Tablets and Smart Phones in use on a cruise before. This was our first cruise to the Eastern Seaboard of North America and our seventh cruise with P&O. We thoroughly enjoyed the cruise and would recommend it although every time we travel with P&O we see more evidence of cost cutting. Read Less
Sail Date September 2016
Cruised from Sydney to San Franciso segment of a World Cruise. Mainly English and Aussies on board. No children on this ship. Entertainment was wonderful, the ballroom dancer instructors were the highlight of our sea days aboard the ... Read More
Cruised from Sydney to San Franciso segment of a World Cruise. Mainly English and Aussies on board. No children on this ship. Entertainment was wonderful, the ballroom dancer instructors were the highlight of our sea days aboard the Arcadia. Mainly retired people on board - I guess you need to be retired to have this much time available for a holiday! We met a couple who did a world cruise every year on the Arcadia, and they were just as excited each embarcation! A highlight of our trip was walking on the Great Wall of China; an amazing construction. We also visited Papua New Guinea, Manilla, Hong, Kong, Nagasaki and Osaka as well as 2 stops in Honolulu. We were extremely fortunate with good weather - we had rain on only one day. There was plenty to do on board and we met delightful people who we still email. Recommended! Read Less
Sail Date March 2016
We were on the first leg (Southampton to Rio) of a round the world cruise, then had an extension (not booked through P&O) to see the Iguassu falls and finally a stay in Rio. Embarkation was quick and easy. We arrived about an hour ... Read More
We were on the first leg (Southampton to Rio) of a round the world cruise, then had an extension (not booked through P&O) to see the Iguassu falls and finally a stay in Rio. Embarkation was quick and easy. We arrived about an hour and a half before the appointed time (which is almost inevitable as no sensible person would not allow some margin for road conditions). Nevertheless we were through and on the ship in about half an hour. There was a military band on deck playing before departure and shortly after departure a spectacular firework display set off from a barge. Generally we felt welcomed. A long line formed for glasses of champagne sold at an extortionate price, but apparently some members of the loyalty club received them free which explained this. We were on Freedom dining and generally arrived for dinner about 7.00 to 7.30 requesting to share. We were never sent away and the longest we had to wait was a couple of minutes. Usually we were immediately taken to a table. Other people told us that if a table for 2 was requested they had to wait for up to 20 minutes. Service in the MDR was invariably cheerful and helpful. P&O maintain service of Stilton and biscuits on request, but this is never referred to on the menu and if cheese is requested a daily selection (without Stilton) is provided. This is a rather hilarious open secret. Food generally was of a satisfactory standard, both as to quality and quantity. We used the self service restaurant for some breakfasts and lunches and again it was of a satisfactory standard, if somewhat repetitive. Our impression was of a crew who were pretty cheerful, and of good service throughout apart from some difficulties with reception staff especially relating to disembarkation arrangements. There was a range of entertainment. We did not see much of the headliners but the bought in performers were pretty good and varied. Apart from the formal shows, we particularly enjoyed the classical pianist who was very talented. The ship was kept spotlessly clean and is in a generally good state of maintenance. The central atrium is less spectacular than on many ships but this is not of great importance. There is a fairly powerful forced draught ventilation system with a vent above the bed in our cabin and it might be more pleasant if the fans could be turned down a bit. But the ship was a pleasant temperature, not as hot as some others we have been on. The gym was large and well equipped but too hot, apparently there was a fault with the ventilation there. And the gym staff were usually absent, it being necessary on a number of occasions to seek towels through the good offices of the adjacent spa. The hairdresser and manicurists were o.k. but a bit pricey and we were taken aback that they strongly hinted that it would be appreciated if a tip was added to the (already substantial) charge. Read Less
Sail Date January 2016
I am writing this review after having read the previous review "Bad Bad World Cruise". I echo the comments whole heartedly but I thought it was just us that had an unlucky experience. We are experienced cruisers but had never ... Read More
I am writing this review after having read the previous review "Bad Bad World Cruise". I echo the comments whole heartedly but I thought it was just us that had an unlucky experience. We are experienced cruisers but had never been with P&O before. We will never book wth them again as long as we breath!. All the negative comments written on this site about this company and ship Arcadia have a ring of truth in them. The trip commenced well enough. We were invited up on deck to watch the fireworks and listen to a band play us out, even partake in a glass of champagne. Wonderful we thought until we realised that the "champagne" was £3.50p a glass. What a wake up call for passengers that had paid for a world cruise. Unfortunately this money grabbing at every opportunuty continued for the next 3.5 months as we sailed round the world. Nevermind, before we had crossed the Atlantic alot of passengers were succumbing to "the cough" which I understand is spread by the air conditioning system. This seems to be a regular problem aboard this ship but yet P&O do nothing about it year after year. By the time we reached Sydney six weeks later sufficient enough people were only too glad to disembark and fly home to claim back their medical treatment expenses from their insurance companies. There were a number of passenger deaths on our trip that I know of and ambulances at almost every port to collect passengers that P&O and the Australian "doctor" could not seem to wait to get rid of. It did not seem to matter that the ship was in the middle of nowhere, it just was not there problem. This "doctor" could frequently be seen wining and dining different members of the female crew. Happily this "doctor" was later replaced unexpectedly. Add to the above the cost of spa treatments (one woman was charged £240 for a hair treatment that would cost me £40 at home and yes, I saw her receipt so I know its true) The unsympathetic attitude of the reception staff towards me and my husband when we had to curtail our trip due to a tragic accident at home was unbelievable. It really was the final straw. A polite letter to P&O explaing the impact of said behaviour suggesting they include some interpersonal skills or empathy training for the staff was firmly dismissed by Head Office. For this reason and all of the above Thanks but No Thanks P&O. Read Less
Sail Date January 2015
I don't know if it's P&O's intention to target only British customers, but that certainly seems to be the case with the Arcadia. This ship gives almost no concessions to international travelers who would likely find the ... Read More
I don't know if it's P&O's intention to target only British customers, but that certainly seems to be the case with the Arcadia. This ship gives almost no concessions to international travelers who would likely find the food choices/dress codes, etc. entirely attuned to British tastes. If this is the intention, the formula succeeds for I would say that most of our fellow cruisers were British, many of them regular P&O/Arcadia passengers - and they all love it! But my husband and I are not British and we are experienced cruisers. P&O is the fifth cruise line we have sailed with and it was, by far, the least of an otherwise very good bunch. I won't say "worst" as that implies we were miserable, which we were not, but I would be very reluctant to sail with P&O again. Good points: the ship had come from refit and seemed fresh and clean with new curtains, carpets (badly fuzzing) and general sprucing up (so we were told). The public areas are well done. We had a deluxe balcony cabin which was comfortable and as spacious as these things go, with new beds, good storage, flat screen TV + excellent cabin steward. So all fine there. While it was a nice touch to have the use of binoculars and a world atlas, I would have appreciated the use of robes much more. No robes. Also on the plus side, we found the ship's shop prices to be very reasonable. There were two very low points for us. The first was the food. The buffet serves cafeteria quality food in now very old-fashioned cafeteria style: line up and slide along. The food was very ordinary, struggling to make a 3* rating on a ship which promises more. There was no variation on the breakfast menu - same every day. While there was a decent selection of pastries, the toast was supermarket bread with never a bagel, English muffin, or crumpet on offer. It was slimey back bacon or nothing (I like mine streaky and crisp, but that's not very English). On the plus side, there was a good selection of fresh fruit. The "themed" evening menus were pale versions of what they purported to be and were mostly disappointing. The dining room was OK - better than the buffet, but again, the food was very ordinary and sometimes disappointing to the extent that even our fellow British diners muttered softly to themselves. The staff were willing but seemed under-trained and lacking in experience, often struggling to understand English. It was often best to point to the menu choice. All that said, our biggest complaint arises from the crew, those not already mentioned. We have heard that P&O has cut back on staff so maybe those working in the buffet, the deck attendants and others were just overworked, but we have never before - on any cruise - encountered such disgruntled and gormless staff. There were always at least 3 staff wandering around looking for drinks' orders, but there was no one to clear the tables. We mostly cleared our own. Someone would be aimlessly wiping a counter while there were no coffee cups to be found anywhere. I saw a tray of dirty dishes sitting on the Promenade deck one day. It was still there 24 hours later, having just been passed by a deck hand busy gazing out to sea. Apparently it takes 3 crew to wash windows: one to hold the bucket, one to sponge the glass and one to wipe it down. This gives them the opportunity to chat, never mind the resulting water swishing around underneath. I could go on, but you get the idea. The crew were under trained, over worked and ready to complain to anyone who asked. Tipping is a big issue for the Brits. They do not have a tipping culture and appear to resent the automatic addition of gratuities, which are certainly not excessive. Several we spoke to seemed proud not to pay these. While I have major complaints with the service on this cruise, I would never cut the tips, esp as these go mainly to the cabin steward (excellent) and dining room staff. To my mind, it's part of the cost of cruising. If you don't like it, don't go; but don't penalize those who work long hours for very little. I wonder if it's a chicken/egg situation - that the British ships get poor staff because everyone wants to work for ships with an international clientele (esp Americans!) who are more generous tippers. You get what you pay for?!   Read Less
Sail Date January 2014
Cruised many times and have accepted that "quality" is not available today, cut backs rule. And I am guessing the cruise industry doesn't care, whichever cruise line. Sailed most of them and one can be good in one area and ... Read More
Cruised many times and have accepted that "quality" is not available today, cut backs rule. And I am guessing the cruise industry doesn't care, whichever cruise line. Sailed most of them and one can be good in one area and another in others, finding the near perfect cruise is a mission. P&O Arcadia is comfortable. 5% of crew/staff were amazing. Cruise director dismal and really should let the younger more appealing crew take over. Dining was hit and miss. Food was okay, edible most of the time. Excellent restaurant manager always polite and service minded. Some days a star waiter arrived and you thought, "YES" then it was back to the shambles waiting staff. We paid extra for the East and MP restaurants, why? more bowing and is everything alright? East we thought was a disaster. Saw a few shows we thought the theatre was very well designed with great lighting and scene design. Dancers tried very hard and succeeded in a happy, bright, event. Piano bar appeared to be popular and run by a very arrogant "outlet manager" who seemed to suffer from the same attitude that the cruise director did. They should try to be passengers perhaps? Excellent staff in the spinnaker bar. Cabins? Hmmm adequate. On arrival onboard I sterilised the whole cabin, marks everywhere on doors, toilets, shower, basins, light switches. Am I a hygiene freak? I think I am observant and would never expect a client of mine to see such lack of cleanliness. I don't expect to pay for a cruise and clean. I have done this on BA business seating and the cruise before, Cunard. So standards are atrocious everywhere. However considering the passengers are reminded so many times to sanitise their hands…what about the crew/staff? Seen sneezing in the dining room, wiping their noses and hands on their trousers? Why aren't there sanitation units at the waiters stations? It is law everywhere else to have a hand wash unit where food is served? Why not on cruise lines. Saw a suite and very happy I didn't pay for that, astonishing price for ? The bathroom was…awful. Tour desk a shambles, just about everything the monotonous voice dragged on about wasn't true. When did she last go ashore? Quite funny really. Overall passengers were mixed but in our opinion very nice and friendly, more relaxed and no attitudes as with Cunard. I still think P&O are overpriced for what you get, but perhaps that is just the way it is. Perhaps we relate to our standards at home and at work, we expect more. We used P&O to avoid flying to LA and didn't expect much so we were not disappointed and enjoyed our crossing, once we decided that nothing was going to change onboard because nobody cared. We took full responsibility to laugh and enjoy ourselves. In the old days a wonderful hotel manager took care of the details. Read Less
Sail Date January 2014
Embarkation. We boarded at The Ocean Terminal for the first time and found it to be excellent. The process of handing over the car the luggage and proceeding through check in and onto the ship was pretty well seamless. Arrived at terminal ... Read More
Embarkation. We boarded at The Ocean Terminal for the first time and found it to be excellent. The process of handing over the car the luggage and proceeding through check in and onto the ship was pretty well seamless. Arrived at terminal at about 11.15am and were on board by just after 12.30pm. I would have rated the process 5 but for the fact that there were about 400 Portunis Gold Club members, who, quite rightly had priority but given the numbers it took quite a while to process them. Service. We found to be excellent throughout the cruise and we were very well looked after by all the staff but particularly by our waiters Sebastian and Ajay on table 116 in the Meridian Lower Tier and by Loretta the chief bar keeper in the wonderful Rising Sun Pub. As mentioned in the cabin section our steward was first class. Food. On the whole was very good, as ever on P&O well presented and served. One or two issues with the Belvedere self service restaurant, probably the worst self serve out of Arcadia, Ventura and Oriana. In saying that my comments relate to breakfast and lunch, dining in the evening was good. The curry nights particularly were of a high standard. The two speciality restaurants are fabulous and well worth the cover charge, I am just sorry Gary Rhodes franchise is coming to an end. However, I am sure Marco Pierre White will do a fine job. Really we would love to see freedom dining across the fleet, I don't think you can get away from the fact that first sitting is too early and second is too late. Sitting at the same table with the same people at the same time is really quite low on our cruise wish list.Ports and excursions. The itinerary was superb and all the ports had something good to offer. New York was an undoubted highlight but they were all good. The excursions were varied interesting and reasonably priced. Particularly good was the JFK museum and library in Boston, the trip to Kennebunkport from Portland Maine,and, the Titanic experience in Halifax Nova Scotia. Entertainment. Absolutely the best on any cruise we have been on. The Cruise Director Tracy Clegg and her team (and a team is just what they were) gave their all. I have never known an entertainments team work so hard and so well. From Arcadia's version of Strictly Come Dancing to Quizzes and the ships own version of loose women called 'Loose lips' it was all fantastic. Our wonderful dance instructors Alan and Ginny Newman were lovely people, so kind and patient and they made learning to dance such fun. On the formal side Sam Kane, Brian Conley and the wonderful voice of Eve Sherratt were exactly what they are stars. I did hear a not of complaining the morning after one show, a comedian, and, I have seen something in a review on this site. However, cannot comment as were attended the dancing that evening. We both found the lecture programme varied and interesting, in fact some topics I would have not expected to be interesting turned out to be very good. Summary. Absolutely fantastic we loved it and will certainly never forget the cruise. Read Less
Sail Date August 2011
Arcadia Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.6
Entertainment 4.0 3.5
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.6
Family 1.0 3.6
Shore Excursion 4.0 3.4
Enrichment 3.0 3.2
Service 4.0 4.1
Value For Money 4.0 3.4
Rates 4.0 3.7

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