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12 P&O Cruises Arcadia Cruise Reviews for Senior Cruises to Europe - All

Hammering, Drilling and Maintenance We were on our third cruise with P and O. We were so looking forward to this which was my birthday present cruise in December. We thought our cabin had seen better days but had the very professional ... Read More
Hammering, Drilling and Maintenance We were on our third cruise with P and O. We were so looking forward to this which was my birthday present cruise in December. We thought our cabin had seen better days but had the very professional Hilda as our steward and she took care of usvand was always smiling. Most of the staff were wonderful and so happy. On boarding we decided to loaf around in the pool area and had to leave pretty quick as the pool was empty and being painted. I have asthma and paint doesn't serve me well. The paint stench last a few days. The Meridien restaurant was superb and the staff were magical professionals. MAINTENANCE... For a few nights we heard something like a ball continually bouncing above our cabin....then scraping and banging. It kept us awake for hours and we eventually informed reception who said we should call when it's happening (snotty attitude). Must say that Katarina at reception was superb and suggested a wonderful walking tour of Lisbon which included history and shopping at smaller stores. Our walking talking tour was the highlight of our cruise and we thank Katarina. MAINTENANCE... Bang, bang at night again. We called reception and someone was sent to check it out (above cabin A 098) We were told that it was kitchen staff washing dishes and prepping food which we thought was a lie as the ships map didn't show a kitchen above us. The banging eventually stopped and we couldn't sleep as we were too wound up. We are happy go lucky and easy going but this was too much. Next day I heard banging and scraping whilst in the buffet and there was a white sheet covering an area which hid a worker banging and scraping. I have a video recorded ready for YouTube. It seems the floor area and the mural above were more important than us passengers. Everyone was upset. I was as this was my 68th birthday and I was but days out of hospital and in need of peace. The first part of the cruise we were often, snottily, told that we couldn't sit in a certain area as it was for officers only. That's fair enough but a whole side which was never full??? One night there was a lot of banging in the balcony area of our cabin and a polite maintenance guy came and fixed it in the morning. We were given $200 extra onboard spend and a beautiful bouquet of flowers as an apology but what price an unhappy holiday? Is there anything that can be done to stop the stench of cigarettes wafting into the buffet? Or the awful people that smoke in the public toilets???? We thought the entertainment wasn't up to much and the sound testing could have been more professional - continual 1 2 ing is not necessary these days. The four piece in the Rising Sun looked terribly miserable. The food and service was very good in the Belvedere although the continual upselling at the tables was too much. The Meridien food, service and ambience was high quality. I hate giving bad reviews but be careful folks. I've been in the Hotel, Club and Entertainment business for most of my life and, ironically, not fussy but this was way too annoying for us. I feel cheated DS Read Less
Sail Date December 2019
We chose this cruise as there were three ports of call new to ourselves. Lido Deck Too large a comfortable seating area earmarked for smokers, particularly when public areas (on land) are discouraging the habit. Dining ... Read More
We chose this cruise as there were three ports of call new to ourselves. Lido Deck Too large a comfortable seating area earmarked for smokers, particularly when public areas (on land) are discouraging the habit. Dining Surprisingly, choice of all three courses at dinner required when ordering. One does not always know whether one might even wish for a third course after the first and second courses but, if so required, the third course should then be allowed to be chosen accordingly. Lido Buffet 'Frozen' pats of butter taking 10 minutes + to soften and thus able to be spread by which time one's toast was even colder! Though 'Freedom Diners' we ate dinner in the Lido Buffet on several evenings as the menu was just as good as the Meridian Restaurant, without the waiter service of course. Sun Deck subjected to falls of soot particularates causing sun bathers to scatter and the Lido Pool to be temporarily closed for cleaning. Admittedly these are fairly inconsequential points, none of which spoilt our cruise but, nevertheless, may be worthy of note for the powers that be. We appreciate that everyone can't be pleased and conscious that there's a great deal to organise and be responsible for and for that we were grateful and contributed to a generally enjoyable cruise. Thank you. Read Less
Sail Date August 2019
Have travelled with P & O several times and although there have been issues, we have returned as they do represent good value for money, up until now that is. 16 day Baltic Cruise on Arcadia, first time on this ship and tips now ... Read More
Have travelled with P & O several times and although there have been issues, we have returned as they do represent good value for money, up until now that is. 16 day Baltic Cruise on Arcadia, first time on this ship and tips now included. BIG MISTAKE!! Ship was tired, maintenance work forever going on around the deck, why do we pay for a holiday to have this, should be in dock to get it done. Staff were deplorable, couldn’t care less, never saw our maid for the first 2 days after which she would shout along the corridor to her colleague at 7.30 in the morning. Had to speak to her about this several times. Freedom dining was a farce, only dined there 4 times in 16 days as the wait was at least 30-40 minutes after which the table service was even worse. First night it took 3 hours to complete our meal. Food was acceptable but totally boring. Resorted to the Belvedere “café” for the remainder of the days where the waiting staff couldn’t even be bothered to supply us with water of an evening. The food here was shocking, totally mixed up, fried cod in batter next to curry dishes so had to go elsewhere if you wanted chips. Too salty and the same old thing night after night. Couldn’t get ice cream, imagine that. Our cabin wasn’t clean either, spilled stuff on ledges was still there after the whole holiday and it wasn’t our spillage either. Toilets around the ship were mostly blocked and out of order and nothing being done about it. Norovirus broke out the last week. Thankfully never caught it due to being careful. Entertainment was boring, no guest acts, no-one we had ever heard of, they usually have someone of renown but not this time, never attended one show. The cruise itinerary was good though and we enjoyed all the ports although Fredericia was our least favourite. We only booked trips in St. Petersburg for obvious reasons (no visa needed) and they were fine although the evening river cruise was like an old ex serviceman’s outing, all old tables on an old boat, one glass of sweet plonk and the nibbles were inedible to me. The shuttle bus to town from the ship in places that were too far to walk was £4 per person each way, a total rip off and P & O homed in on this knowing there was little choice for us. I could write a book on this cruise. All in all it was like a cheap package holiday to Spain. They stress when booking that no logo clothes or words to that effect are to be worn but there were plenty about the ship and no-one ever attempted to do anything about it. Will look forward to trying a better cruise line next time. Read Less
Sail Date August 2019
we chose this cruise as it was short and e073 cabin was available read on bigest problem with cabin,the embarkation was a shambles the trips were poorly organised went to cherbourg on Bastille day evertwhwere was closed next stop santander ... Read More
we chose this cruise as it was short and e073 cabin was available read on bigest problem with cabin,the embarkation was a shambles the trips were poorly organised went to cherbourg on Bastille day evertwhwere was closed next stop santander no courtesy bus into town very long walk bearing in mind this cruise is mainly for older folks with walking difficulties do P&O care no they dont,we all know how the British love to queue well P&O love people to do that the whole standard of thic cruise company sadly has dropped,they seem to be theonly ship that use a lorry and crain to get the disembarkation gangways fixed seems every thing is being done on the cheap,the only nice thing i can say about this cruise ai that the food was good apart from the piles of green beans, most of the staff were good but not all as we have found before,didnt like the constant smell of paint round the ship painting every day with a radiator roller and one inch brush probably why it takes so long Read Less
Sail Date July 2019
Its 10 years since we were last on Arcadia, in meantime she had a full refurbishment, the cabins and public rooms were impressive and if anyone had a problem then the Housekeeping Manager would provide a solution. She is an older ship and ... Read More
Its 10 years since we were last on Arcadia, in meantime she had a full refurbishment, the cabins and public rooms were impressive and if anyone had a problem then the Housekeeping Manager would provide a solution. She is an older ship and externally there are areas showing age but considering she is at sea virtually daily and has been around the globe many times it can be expected. Daily maintenance is carried out as would be expected and if anyone was woken by the chipping drills on the lifeboat davits then perhaps they prefer lie-ins after 10.00 a or cant be bothered if their lifeboat wasn't serviced. Change of itinerary, we were notified by email 5 days before departure explaining the reason why a prolonged stop in Malaga was necessary. Some fellow cruisers said they did not know until they boarded. Can't explain this but I would suggest that as we are registered in the P&O Cruise Personaliser, where our email is recorded, this could be the reason for those who do not use this system. Yes we missed out a port of call and stayed in Malaga while she was being repaired, the captain kept us informed of the progress of the work. Unfortunately the 22-strong team of divers, flown in from the USA and elsewhere were unable to correct the problem with the port-side pod within the expected time and after arriving on Thursday (at top speed), we departed just after midnight on Sunday/Monday morning. Malaga is a lovely place and a leisurely walk or free for all passengers shuttle bus into the main area was provided.. We missed two sea days and one port. After departure one passenger decided to be seriously ill (not norovirus) but as Arcadia does not have a heli-pad, the Captain sailed at full speed for Venice for the passenger hope all was well) to be transferred to waiting ambulance on the quayside. Safety is a high priority and itinerary change is usually, sometimes weather also for other reasons but some people have to moan and disrespect P&O, fortunately the majority of fellow passengers we spoke to were happy with their cruise. Part-way through their was an outbreak of the dreaded Norovirous. We were not affected, The crew immediately put special measures in place specifically not being allowed to touch any item, plates, cutlery etc, having everything served to you. Not such a bad thing you know! Some passengers believing that they would never suffer from the virus did not wish to gel their hands before going into the restaurant. Probably the same passengers, and you know who you are, who do not bother to wash hands after using the toilets, who rush about and don't care ignoring warning notices and whose disgraceful disrespect of hygiene spread the infection. We noticed several mature passengers not washing hands after using the toilets and not wanting to gel before entering the food areas. After precautions were lifted, sadly a few passengers in the buffet decide to double-fill their plates, charge into the queues to get their fill totally regardless of common courtesy and respect for their fellow passengers and the hard-working crew. We found the food of a good standard and no complaints and I am a fussy eater. All the staff were polite and helpful. The entertainment was of a high standard and we thoroughly enjoyed the entertainment especially the murder mystery and Johnny Youle the guitarist. The Rising Sun pub has great atmosphere and the Palladium theater is one of the best that we have sat in on a cruise ship. Our cabin on C deck was spacious and our steward was very professional and friendly. The excursions were varied, we did Malaga (both booked and ourselves, yes we had time!) we did hop-on-off bus in Cagliari, walking tour in Split (great courier). Would we go on Arcadia again, YES Read Less
Sail Date June 2019
Fancied a short cruise, not been to the two places the Ship was calling at. Zeebrugge for Bruge or the Menin Gate. Amsterdam. Chose the Menin Gate and Tyne Cot Cemetery. Very very moving to see so many Grave Stones,puts life into ... Read More
Fancied a short cruise, not been to the two places the Ship was calling at. Zeebrugge for Bruge or the Menin Gate. Amsterdam. Chose the Menin Gate and Tyne Cot Cemetery. Very very moving to see so many Grave Stones,puts life into perspective. Due to high winds the Ship couldn’t dock at Amsterdam. Captain decided to call at Cherbourg. Not a great place to call at, but at short notice it was ok. The Ship was emaculate, there was always a member of Staff cleaning the toilets and surrounding areas. We chose the 8.45 evening sitting. Choice of Menue was first Class and of good quality. Staff very attentive. Good choice of food for breakfast. Now for the entertainment. Superb, I believe as good as any West End Show. In particular Mr Pinkertons Clock Circus. The Costumes, the special effects, outstanding. Singing world class. In fact the Show was that good the theatre gave the performers a standing ovation. Gary Barlow look alike so good he had the women up dancing Read Less
Sail Date November 2018
I was on this ship in 2018 and also had been on it in 2008. Over the ten years a number of items are in need of attention. In my balcony cabin, one of the high storage bins handle came off in my hand when I opened it. A small mat placed ... Read More
I was on this ship in 2018 and also had been on it in 2008. Over the ten years a number of items are in need of attention. In my balcony cabin, one of the high storage bins handle came off in my hand when I opened it. A small mat placed adjacent to the balcony door was curled up to the extent that it posed a significant tripping hazard. On my balcony, there was significant corrosion on the gunwale, the handrail was in need of sanding and varnishing and the lock on the balcony door was significantly corroded. Ten years ago P&O said that their tipping policy was to provide envelopes to allow customers to tip anyone they wished. That changed to the American style automatic tipping added to you bill - now at £7 per person per day! I told my cabin steward on day one that I would be tipping him personally and removed the automatic tipping at reception. I was very annoyed to receive a letter near the end of the cruise, which noted that I had removed the automatic tipping and inviting me to reinstate it. What really annoyed me was that this letter was not in an envelope and was hand delivered by the steward - a serious breach of customer confidentiality in my view. The staff were all great and helpful and that made up for some of the negatives. Read Less
Sail Date May 2018
Getting on and off the ship first class, ship it's self was clean and tidy accept the rip in the seat in the Palladium. Cabin was clean but not dusted before or during our stay.I left my name on the stand of the TV in the dust. I ... Read More
Getting on and off the ship first class, ship it's self was clean and tidy accept the rip in the seat in the Palladium. Cabin was clean but not dusted before or during our stay.I left my name on the stand of the TV in the dust. I personalty own my own cleaning business, So wasn't happy. Entertainment great and the activities. Wasn't told there would be a formal night before we left so was very upset when there was one on board. The service in the restaurant was terrible, first we never had glasses or flowers on our table for the first 2 nights, 2 of the ladies had a bottle of white wine between them and had to ask for the bottle every time they wanted a drink, Three of us on our table of 6 didn't drink alcohol, but not once was we offered anything to drink. The food was bland tasteless and served with no grace everything was to much trouble, but the last night they fell over each other to serve us we even had soft drinks offered us. Would have helped if there was transport from the port to the centre of Amsterdam. Its was a good walk and being in our 50's, 70's and 80's we were tied to do much else. This was to be a warm up to my 60th birthday to see if I liked it to go on a longer one. Still trying to make up my mind !!|!!!!, All my friends are long term cruisers . One lady with us had only been home a week from a Caribbean cruise , she was served a bowl of soup the bowl was red hot but sadly she had to send it back as the soup was cold. Oh and to finish on a funny note.... our 82yr old member and 53yr member of the group was waiting for the lift on our last day, when it arrived there was a couple having sex on the floor of the lift. We did laugh but !!!!!!!!!!!! Read Less
Sail Date November 2017
Just got back from Arcadia’s first cruise after her refit. Everything was as you would expect apart from a few little niggles Cabin clean and tidy Celeste was a great cabin steward, unobtrusive but efficient. Food was standard ... Read More
Just got back from Arcadia’s first cruise after her refit. Everything was as you would expect apart from a few little niggles Cabin clean and tidy Celeste was a great cabin steward, unobtrusive but efficient. Food was standard P&O fare good but not over fussy, waiters all friendly and helpful Only niggle on the food was their decision to mash up the Stilton on the second night so the crust was served without any cheese. Didn’t make sense to me. Drinks were reasonable. Wine list very extensive. Those we tried were excellent. Heard some people being refused certain spirit brands on the menu not in stock. I was refused tanqery gin as it was out of stock. I guess this will be resolved by next cruise. All new carpets looked great the refit has improved the ship. Still some water coming through the ceilings in some P.O. lick areas and a couple of lifts not working. But to be honest we’ve seen that on lots of other ships. All in all great cruise pity we couldn’t afford more time off work for a longer cruise. We will no doubt cruise on her again Read Less
Sail Date November 2017
Beautiful ship, excellent service from all the staff, food excellent and plenty of it, outstanding from start to finish, will be cruising with Acadia again, I travelled with my disabled parents and the staff were always ready to help, the ... Read More
Beautiful ship, excellent service from all the staff, food excellent and plenty of it, outstanding from start to finish, will be cruising with Acadia again, I travelled with my disabled parents and the staff were always ready to help, the ports we stopped off at were within a short walk from the ship in dock to the shop's and scenery, embarkation was easy and quick, suitcases were delivered to cabin, very relaxing and enjoyable cruise, my parents had disabled cabin with balcony and everything was there that was needed, good selection of shops on board but we did find them a bit expensive, a variety of bars with music and entertainment to suit all, I loved the glass lifts where you could see the sea as you go up and down, the palladiam theatre is worth a visit for entertainment, was sorry when the cruise came to an end, well done Acadia and a big thank you Read Less
Sail Date September 2017
we have been on cruises for the past ten years .And i have to say this cruise was not the best .The ship is great and our cabin was fine .But the food was not up to what we expeted from p and o . Our first two nights the food came to the ... Read More
we have been on cruises for the past ten years .And i have to say this cruise was not the best .The ship is great and our cabin was fine .But the food was not up to what we expeted from p and o . Our first two nights the food came to the table warm. And my wife hade to send back two main courses in the first three days .The midnight buffet looked like left overs from lunch The shows were good . We were on d deck on a outside cabin every day we went to a lifts and the same glass was there for four days .What does that say about the standards on this ship .We will not cruise with p and o again Read Less
Sail Date November 2015
Our first trip on Arcadia. We are seasoned cruisers, and we were very impressed with every aspect of the ship. We enjoyed the layout, food and entertainment very much. The cleanliness onboard was excellent and the staff warm and ... Read More
Our first trip on Arcadia. We are seasoned cruisers, and we were very impressed with every aspect of the ship. We enjoyed the layout, food and entertainment very much. The cleanliness onboard was excellent and the staff warm and friendly. We visited Amsterdam, Zeebruger and Guernsey. Although the weather was not great, there was much to see as we had not visited these places before. The boarding of the tender was a bit hair raising due to the swell in Guernsey but the staff handled it all very well. The initial embarking and disembarking went very smoothly with minimum fuss. We thought we may encounter Hen and Stag parties as it was a short trip, but there was no evidence of such like, just a broad age group relaxing and having fun. Read Less
Sail Date June 2015
Arcadia Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.7
Entertainment 4.0 3.5
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.6
Family 1.0 3.6
Shore Excursion 4.0 3.4
Enrichment 3.0 3.2
Service 4.0 4.1
Value For Money 4.0 3.5
Rates 4.0 3.7

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