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1 P&O Cruises Arcadia Cruise Reviews for Family Cruises to Panama Canal & Central America

My mum and dad and,my husband and I,sailed on January 6th 2015,on the first leg of the world cruise,southampton to san Francisco, which ended in the death of my mother,in san Francisco. The ship was turned around the same day as she ... Read More
My mum and dad and,my husband and I,sailed on January 6th 2015,on the first leg of the world cruise,southampton to san Francisco, which ended in the death of my mother,in san Francisco. The ship was turned around the same day as she docked from the xmas cruise,our cabin had dust and fluff on the top of the wardrobe doors,my mums cabin had numerous ships crossword papers stuffed in the top of the dividing wall of the bathroom,our balconys were spotted with old paint drops , the glass, and floor needed a good scrub with a brush. The two swimming pools were emptied simutanously, because they had painted them with the wrong paint ,and passengers were getting paint on them,one sauna was out of action,the whrirlpools didn't work,the one on the aft deck was leaking and some of the floor was all spongy to walk on.Some of the waiters could not totally understand your order and I saw one waiter hiding near the funnels grill,out of the way from passengers ,looking at least three times at his watch,he stood there about 10 mins,another waiter was in a dream and didn't even know where to take the dirty trays, while another waiter served my meal by crossing over me,and on the wrong side.It was eveident there was new and totally inexperienced waiters being trained along side the experienced. Within a few days passengers began to have a barking cough,which rampaged the ship,we all caught it and felt so ill we stayed in our cabins , our appetite went and the warmer we got the worse it got.Our aircon didn't work properly on A deck,it was so hot up there compared to one deck down,we had the smell of food constantly wafting around our corridor. All these things were brought to the attention of the staff, excuses and untruths were relayed to us. The day before cabo san lucas ,my mother was taken to the medical centre,carged over £2000,for oxygen and anibiotics.and removed from the ship the next day,taken to a private hospital,and told by the ship we would have someone to take care of us,well, that's another story,after much stress and trauma of being in a first time port ,and lots of money we got back to the ship in san Francisco,but had no hotel or flights ,because the ship had cancelled them and offered no help to reinstate,saying they were to busy getting new passengers on.Had to pay for hotel stay,and own flights home,my mother suddenly died in that hotel room,that night.With no help from the ship,P&O, or the port agent, the stress and worry caused by the lack of care was responsible for this. Did you Know there is no regulation body to oversee,the cruise ship industry,they are charging what they they can getaway with and doing what exactly what they want to do ,knowing they can, with no questions asked, or authoritive bodies to answer too. Never will I sail with them again and will be cancelling next years cruise also,in fact I thing the cruise industry has got so big, and interested only in taking as much money of you as they can,i doubt wether we will cruise ever again,having had first hand experience when things go wrong,and don't expect your insurance company to be there either,they go through a system of paper work and anylisis to see if they are liable ,before you get any help,which is time ,emails to the uk doctor,time differences to take into account,etc,and on it goes. Arcadia,was the worst ship I have sailed in,and if you are sensitive to sea movement, she is not the ship for you,as she rolls from side to side,at the onset of swell. Old people beware,they wont look after you,you will need a lot of money to pay out first before you get any back off the insurance,even if you do,and you will find you could be in a strange place should you take ill and off load you in a port.Which seems to be the priority of the medical centre,could not get rid of my mother,and another passenger at the same time,fast enough. Fifty years my parents had cruised ,back to the days of Canberra,and this is how it ended. Read Less
Sail Date January 2015
Arcadia Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.7
Entertainment 4.0 3.5
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.6
Family 1.0 3.6
Shore Excursion 4.0 3.4
Enrichment 3.0 3.2
Service 4.0 4.1
Value For Money 4.0 3.4
Rates 4.0 3.7

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