Some may read this comment and think, it won’t happen to us and book a trip. The script below is a very small summary of what has been sent to ABTA, the actual complaint is some three pages long. If you really want a luxury holiday, avoid the Emerald Azzurra and book something else. There is plenty out there and if it goes wrong maybe their customer services will look after you, Emerald did not ...
The itinerary was changed 3 weeks before we sailed and we were given the option to cancel. However, having made a variety of arrangements (hotels. car park, house-sitters) we decided to stick with it and accept the OBC, although with it being an All Inclusive cruise this wasn't really much use.
A week before we travelled we received notification that we would be flying back to East Midlands, ...