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1 Antigua Star Clippers Royal Clipper Cruise Reviews

We sailed on the Royal Clipper Caribbean cruise Antigua-Barbados. First the good news. Sailing in the Caribbean was marvelous. The shiip really sails. The ship is beautiful, our deluxe cabin was fine. The food at meals was good and ... Read More
We sailed on the Royal Clipper Caribbean cruise Antigua-Barbados. First the good news. Sailing in the Caribbean was marvelous. The shiip really sails. The ship is beautiful, our deluxe cabin was fine. The food at meals was good and plentiful, although room service breakfast was barely adequate. Now the bad news. My wife and I took a dip in the water from the marina deck. We were wearing life vests supplied by the ship. At some point several small sail boats came back to the platform and we became separated in the melee that followed, which was made worse because of the wind and current, since the ship was anchored out in the harbor. My wife tried to get back on the platform , out of the water, but because of the returning small boats and the movement of the ship, she couldn't pull herself up, and was being pushed into and almost under the platform. She called for help from the crew but no one came to her aid. Eventually 2 guests on the platform reached in and pulled her out, before I could work my way through the boats which had congregated at the platform. She was visibly shaken. Soon therafter we went to the Purser to lodge a complaint about what we saw as an unsafe condition. She basically said we should just note this on the guest comment card. We didn't feel this was an adequate response so she called a crewman who was on duty at the platform at he time. He came by and said that he saw my wife was having a trouble, but he was too busy dealing with the returning boats to do anything about it! We were, of course, quite flabbergasted. Again we were told to note it on the guest comment card. No one offerd an apology, took our names or, as fars as we can tell, filed an incident report. When we reurned we e-mailed the company and sent a copy to our travel agent who reached out to the cruise company's agent. Neither we nor our travel agent have recieved even an acknowledgment for the cruise company. To us, this indicates a lack of attention to safety--when guests are out swimming in open water at least one crewman should be assigned to guest safety. And the lack of any response from the cruise company speaks for itself. Read Less
Sail Date December 2019
Royal Clipper Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 4.0 4.2
Entertainment 3.0 3.2
Public Rooms 4.0 4.5
Fitness & Recreation 2.0 N/A
Family 1.0 3.4
Shore Excursions 3.0 N/A
Enrichment Activities 2.0 N/A
Service 4.0 4.7
Value for Money 4.0 N/A

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