15 Royal Caribbean Anthem of the Seas Transatlantic Cruise Reviews

As a frequent cruiser, we have come to expect certain niceties when we board a ship. We took the maiden voyage across the Atlantic on this ship and were very disappointed. So much so that we will never cruise Royal Caribbean again. To ... Read More
As a frequent cruiser, we have come to expect certain niceties when we board a ship. We took the maiden voyage across the Atlantic on this ship and were very disappointed. So much so that we will never cruise Royal Caribbean again. To begin with, we waited over two hours to board. Just too many people. They could not handle us. We reserved our entertainment and restaurants before we left- on line as requested. We did not get what we requested. When we complained we did not get the Spectra show we reserved they just replied, "too bad! Everyone wants to see that show" Our room steward was fine but it stops there. To get someone to bring you a drink or iced tea was impossible. If you wanted something in the buffet, get it yourself. I like lemon in my tea. They were usually out of lemons. And to find a seat in the buffet for breakfast or lunch was impossible. By the time you walked around waiting for someone to leave your eggs were cold. Same for lunch. We finally settled for the restaurant but your choices were limited there. We were scheduled to leave the boat at 8:30. We did not get off the boat till noon. They put us all in central locations and said it was a customs problem. That may well be but couldn't RCCL have alerted customs that there were 5000 people coming into port? We were shut in for most of the 8 days. Now RCCL could not control the weather but beware! All this rock climbing, bumper car, aerial stuff is totally contingent on the weather. We never got to use it. The ship is new so the restrooms were lovely and the rooms very pretty. But for an 8 day cruise with no port stops, I would have liked more than a nice state room and OK restroom. I repeat. We will never be cruising with Royal Caribbean again. Read Less
Sail Date October 2015
We were very excited about our transatlantic cruise when we arrived at check in we were asked to sit in a section with no explanation. I asked some staff and they did not know it was a very long wait and not the best start. Once on board ... Read More
We were very excited about our transatlantic cruise when we arrived at check in we were asked to sit in a section with no explanation. I asked some staff and they did not know it was a very long wait and not the best start. Once on board our stateroom on deck 9 was nice with a small balcony. The ship's art work is lovely and interesting. The shops are very expensive but only stock a small range of everyday items. The pool areas etc are nice and clean. The signage on the ship could be better to find the spa etc can be confusing and depends on which set of lifts you use. The ship feels rather over crowded and it can be difficult to find some where nice to sit and read. The food was good in the restaurants but never hot. In the Windjammer there was a lot of variety but never hot and a bit like school dinners. How ever the meat from the carvery was very nice and melted in your mouth. The Windjammer was also very crowded so tried different places for breakfast which were better but still very busy. The weather was not good so a lot of the shows and activities were cancelled due to the weather which was understandable but I would have thought that the Cruise Director could have arranged something else. The shows were very good when they were rescheduled. The staff Mohammed our stateroom attendant was very nice, polite and understanding and the stateroom was keep very clean and tidy. The staff seemed very tired and in some areas like the Windjammer there were never enough staff to ask for a glass of wine or coffee. Some staff can be very short I asked for a bottle of water and the reply I received was I can only give you one I replied that's all I have asked for. Reception staff are very helpful but again there was a very long wait as the queue was so long. Due to the bad weather when activities like the bumper cars and northern star opened again we had two hours queues. I was very surprised that the movies were still being shown outside as the wind and the cold made them impossible to watch. The fitness and swimming areas were very good but again the gym was very crowded. There were quite a lot of people ill on the voyage due to the bad weather and the ship moving about so much. The captain gave frequent updates as a lot of people were worried especially when the power was lost and there were no lights in the cabin. All in all first cruise with the R.C. and think it will be my last as I prefer the service, food etc I receive from the other operator I normally sail with. Read Less
Sail Date October 2015
I have never written a cruise review before but there seems to be some huge variations in what people experienced i felt it only fair to forward our experiences. Our party consisted of my wife and I who have done about 10 cruises over ... Read More
I have never written a cruise review before but there seems to be some huge variations in what people experienced i felt it only fair to forward our experiences. Our party consisted of my wife and I who have done about 10 cruises over the last 10 years (5 previously with RC), my step daughter and 7 year old grandaughter (no previous cruise experience). Embarkation was reasonably quick as my grandaughter needed a wheelchair to get onboard, she has a disability which limits her mobility but she does not use a wheelchair continually. I had previously entered all details on the computer and pre printed the sea passes. It was about 1.30pm when we got on the ship and we were told our rooms were ready and our cards and wristbands (used on the ship to open staterooms and access some services) were in our rooms. On arrival at our rooms, they were connected, there were no cards for my stepdaughters room and the interconnecting door was locked, our steward Dodi, had gone for break and would not be back until 3pm so we made a trip to customer services and joined the queue, there was a queue there most of the time. We were issued with a replacement card and got into the room. There was no luggage so we all went exploring, our first impression was fantastic and I often heard a WOW! from my Step daughter and Grandaughter. We sorted out our drinks packages, You can now have different packages for each passenger which I thought was useful, my stepdaughter and grandaughter had the Royal replenish packs, (soft drinks, non alcoholic cocktails, water and speciality coffees. my wife and I had the Premium package which included all the spirits, beers, wines, cocktails and soft drinks. I found out later that this included top shelf drinks including Malt whisky and wines and beers of a higher value than the select package. As for value for money it probably worked out better to have the package than not but this will vary according to what you drink and how much? I will mention here the lack of waiters in the bars and public rooms and more often than I have experienced before I found myself queuing for the drinks! This is a problem most reviewers have highlighted and they need to resolve it soon. Dining We dined in Chic on the first night and thoroughly enjoyed it, good food and good service, staff were very good with my grandaughter, in fact we found that every where we went, staff were excellent with her and us. Other dining venues were not as good as Chic and in particular American Icon and Silk were both a let down for food and service. We had purchased a deal for $80 per person where we could dine in Jamies, Chops grille and Wonderland and all three were very good for food and service, the best for me was Wonderland where if you allow yourself to go with the flow you experience some wonderful dishes selected by the table staff with more than enough food being served for everyones taste. The windjammer was always busy, rarely finding an empty cleared table, the food offered was varied but as the cruise progressed one or two items began disappearing, Alpen went after day 4 ?? On Disembarkation morning we walked in at about 7am and turned around and walked out, sheer chaos, no tables, no breakfast!!! Childrens Menu All complimentary dining venues had a childrens menu but they all lacked variety and imagination, chicken nuggets again mum??? Childrens clubs My Grandaughter used the club for 7 year olds and enjoyed the activities, we did have some movement due to weather on a few days and as the club is situated on deck 12 forward, there were a lot of children feeling ill! We also felt that the team were unable to respond to changing weather conditions that restricted the use of some activities Entertainment We saw all three shows, We will rock you, The Gift and Spectras all were first class, technically, visually and musically, well done. Spectras was in delivered in 270, this area is amazing, with a huge backdrop, moving screens and moving stage platforms people were appearing and disappearing from all over the stage, brilliant. On the subject of entertainment I think I should mention Luke the cruise director, he was mostly seen on TV in our stateroom, rarely putting in an appearance around the ship. we did see him at one or two of the shows but we are use to the cruise director and his team being highly visible around the ship, this was not our experience. When there was a quiz for example a member of the team would appear 5 mins before it started and would disappear 5 minutes after the quiz never to be seen again. Shops The usual shops were on the ship, jewelry, watches and clothes, all expensive ($180 for a shirt?) they did do the usual sale type stalls for the cheaper goods and there was a shop selling RC promotion items and daily consumables like toothpaste, plasters etc. there was also cigarettes, which you could take away and smoke, and alcohol which you could buy but not get until the end of the cruise??? The ship Is fantastic, its huge, its awesome, its different. worth a mention, 270 brilliant place for shows, relaxing and food, breakfast and lunch. North star, due to cancellation through bad weather when it was open there was a queue, our queue was two and a half hours but it was worth it, excellent views of the ship, will be better in destination ports. Seaplex a multipurpose activity area, we went on the bumper cars, reliving my childhood, great. I-fly is fantastic, my step daughter and grandaughter both tried and enjoyed it, whilst there appears to be no upper age limit some of the older people I saw try it struggled and one was badly injured! Bionic bar, fantastic great fun to watch as it doesnt always go to plan, brilliant idea. Johnny Rockets has been reduced to a tiny open fronted burger bar, no dancing staff as seen on other cruise ships. Schooner bar was often my haven, good music, good waitress (Maria) and Malt whisky, ideal. The Captain, Captain Claus gave regular reports over the tannoy and give a weather and progress report on the TV every day, during the bad weather he gave regular updates and reassured passengers who were worrying about our situation, we met him once and he had a picture with my grandaughter. Summary We all enjoyed the cruise, we did not let the shortcomings we found spoil our cruise and enjoyed as many amenities as possible. Its not a ship I think I will go on again, but never say never. NOTE TO ROYAL CARRIBEAN Sort out staffing of public areas and reduce queues everywhere, I dont go on holiday to queue! Disembarkation This was a fiasco, whether this was the ships fault or the custom and immigration staff, or both I dont know. We were treated like cattle and queued for four hours finally getting through immigration at 12.30. Read Less
Sail Date October 2015
Embarkation was a breeze, but only because we were in a Jr. Suite and were able to skip the long lines. I believe being a US citizen (despite leaving from the UK), also made check-in faster. Since we completed everything online prior to ... Read More
Embarkation was a breeze, but only because we were in a Jr. Suite and were able to skip the long lines. I believe being a US citizen (despite leaving from the UK), also made check-in faster. Since we completed everything online prior to departure, we spent only 2 minutes at the counter (no staff with iPads as previously described). Curb side to our cabin in 30 minutes.. the security line was long. Once onboard we were immediately impressed by the updated decor, technology and artwork. Our excited was immediately let down upon meeting our stateroom attendant. This was our first time in a Junior Suite, but certainly not our first cruise. He was the worst attendant we have had yet. We brought a bottle of champagne for sail-away, and when we asked for an ice bucket we were told he was "busy with a whole hallway and would get it eventually." We were also told in our first encounter that "just because we didn't see him, didn't mean he wasn't working." My friend and I both have blue collar jobs, we certainly understand the high demands placed on employees, however, I thought that was completely inappropriate for our first meeting. Junior suites pay higher gratuities, but we barely received minimum service. We never received our ice bucket for sail away, despite there being 3 hours between our request and the event. We never received a true "turn down" service. Our cruise compass was left on our bed with nothing else; no towel animals or anything. One night we even returned from dinner to find our door completely open after dropping off the papers. Finally, on day 4, we were asked if we took a bottle of gin from our mini-bar, which we did not. We were never charged or anything, but were told "maybe it was the previous guests." Seemed a bit odd to have not check that 4 days into a cruise. Stateroom attendant aside, the junior suite was great. Well laid out, plenty of storage, and large balcony. However, the continuous, loud noises from toilets flushing was less than ideal. There was also an intermittent, but strong smell of sewage from the toilet room. Wifi was almost not existent in the room, despite having a strong, fast signal in the main areas of the ship. The weather was less than ideal for this crossing. We received multiple (and I do mean multiple, long winded updates) from Captain Claus. He kept ensuring the weather would improve, but with each passing hour, it was apparent we were in it for the long hall. We drove right into the heart of a "pressure system." Think giant red blob on a radar map. I have been diverted to sunny skies in the Caribbean, but no attempt was made to do so this trip, despite having the entire Atlantic Ocean to work with. Cruise staff so kindly referred to the ship as the "vomit comet." Awesome. Shows and entertainment options were cancelled (understandably so), however, no replacements were provided. Movies were only shown outside on the pool screen even though it was raining, with hurricane force winds and 40 degrees temps outside. We were very disappointed with the entertainment staff. The weather undoubtable lowered everyone's spirits, and by the time the weather improved on day 6, many passengers shameless flaunted their "diamond status" to attract the few waiters and waitresses back to their table. When available, iFly was awesome, north star was as expected, and bumper cars were awesome! One thing not to be missed was the puzzle break room: so fun! Dining was average to excellent. Windjammer was good with plenty of options, but was always crowed except for late dinners. Cafe 270 was great for a small breakfast or lunch, and had great desserts. Only went to Divinely Decadence once for breakfast; it was okay. American Icon was great with the exception of front door staff and officers who were witnessed on more than occasion berating staff for not being fast enough, yet offering no help to fix the matter. Grande was nice, didn't have the best waiter, but food was good. Coastal Kitchen was awesome. So happy we were able to go there. We chose to self disembark. The disembark line started forming at 0500. This was not surprising since the only thing done to celebrate this "inaugural sailing" was a 0200 deck party the last night. It took customs over an hour to clear the ship, but left the ship at 0620 and were in a taxi by 0640. In summary, we were disappointed with the activities selection and average service. I don't think we will be doing a northern transatlantic in the near future, however it was an affordable option to travel on Royal's newest ship. Read Less
Sail Date October 2015
Sad
My husband and I have been on 60 plus cruises. We have been on several cruise lines and Diamond Plus members on RCL. We will never go on this class of Ship again. Please RCL get some more staff because it's a beautiful ship. ... Read More
My husband and I have been on 60 plus cruises. We have been on several cruise lines and Diamond Plus members on RCL. We will never go on this class of Ship again. Please RCL get some more staff because it's a beautiful ship. Embarkation went good and we went at our requested appointment time. There was not any seats available hardly ever in the buffet. Food in all the no charge restaurants was not up to standards. Awful food We did not try any of the specialty restaurants because the price was too much. We had a wonderful stateroom attendant. Wait staff was not good and not very happy. We did not blame them, RCL needs to beef up it's staff. Bartenders were so unhappy and they usually only had one bartender for one bar trying to serve 50-100 people. Diamond Lounge and Concierge Lounge was really fantastic. Television was awful. There was nothing on but shows about RCL touting their horn. Not any free movie channels. Only pay per view at $11.00 each. Movies were shown outdoors and too cold to go outside. They only showed children's movies anyway. TV ran the same shows everyday which were sitcoms. Lines were long for everything. Cruise Director was fabulous. $12 for a cocktail ...that does not WOW me. Captain and staff excellent. Cabin was excellent. Entertainment was good. Disembarkation was a mess. Waited 2 hours for a taxi. We agree with previous review that it should be called "Agony of the Seas"." Read Less
Sail Date October 2015
Our first cruise with RCCL and likely our last as there were too many disappointments. A trans-Atlantic itinerary with no port calls so the ship was the destination. We chose this sailing as it fit the rest of our schedule or a European ... Read More
Our first cruise with RCCL and likely our last as there were too many disappointments. A trans-Atlantic itinerary with no port calls so the ship was the destination. We chose this sailing as it fit the rest of our schedule or a European holiday. On the positive side, embarkation was a breeze. Our cabin, D5 superior balcony category, was wonderful with lots of storage space, a really nice bed, a big bathroom with a shower door instead of a curtain and a cabin attendant Waverney Lovelace, who was aces across the board. Some of the bells and whistles were good as well and I am referring to the North Star and the I-Fly skydiving simulator. We booked rides on the front end of the sailing and were glad we did as those venues were closed for 4 days due to heavy seas and high winds. When they finally opened up again the lines to get in were quite long. The North Star and I-Fly were fun but these are one time activities so the novelty wears off quickly. Due to the weather cancellations the North Star experience was limited to the introductory mode (8-10 minutes basically up and down with maybe a 15 degree swing) and nobody got a full demonstration mode (22 minute) ride with the gondola going perpendicular to the ships course. We did not do the flowrider surfing simulator as it was shut down a lot for weather and we had no desire to wait on a line. Skipped the notion of going on the bumper cars as well. The production shows "We Will Rock You" and "Spectra's Caberet" were well done and entertaining. "The Gift" was a tad confusing and about halfway through it we figured it out. It was difficult to understand some of the lyrics in all 3 shows as the volume of the performances was quite loud. Headliner shows in the Royal Theatre were good with the hypnotist, Chris Caress, and the juggler/comic, Pete Matthews being the most memorable. Another comic whose name escapes me gave a good clean show with some familiar old gags reminiscent of Rodney Dangerfield. Two70, a 27 million dollar entertainment venue was spectacular with its two deck screen covering 270 degrees at the aft end of the ship. The virtual symphony made me feel as if we were in Benaroya Hall in Seattle. Other shows throughout the ship were often in crowded venues or run at times when we were doing other things. On the not so positive side, dining was by and large ho-hum with a few exceptions. We chose to dine early and had no difficulty getting a table but we saw waiting lines later in the evening. The Windjammer served up many breakfast options but it sure was crowded and a lot of passengers were not very polite. The wait staff looked to be a bit understaffed. We picked up some lunch items and took them to our balcony. For dinners, the surf and turf entrée choices in Devinly Decadence were good and Chic provided two good meals. Jaime's Italian was the best but it cost $39 each. American Icon and The Grande were not so good and Silk had some tasty food but was crowded and loud. In fact, all of the dining venues were loud and tables were placed too close together. It was generally impossible to have a quiet conversation with my wife while we dined. We actually moved our table in one restaurant when we were seated next to a very objectionable woman. Had we stayed where we were initially seated our meal would have been ruined by her constant loud and complaining chatter filled with too much personal information. Also, piped in music was very annoying and excessively loud. Why was "Disco Inferno" and "This Girl is on Fire" playing everywhere we went? The shops onboard were all very high end (shirts $209) so we strolled through and never purchased anything. I thought the watches and jewelry were quite expensive but the clerks were friendly (probably glad they had someone to talk to). We noted very few people inside looking at items for sale. The daily flash sales in the center of the ship were mob scenes and the merchandise was pretty much junk. People were like buzzards on a carcass so I suppose it appealed to some bargain hunters. A big detractor I had with RCCL was their reneging on our "Wine and Dine" promotion that supposedly was included in our booking. We had it in writing but Guest Services stood firm in their statement that the promotion was no longer offered. After 3 hours on the phone over a three day period with our travel agent RCCL coughed up $175 cabin credit to offset the loss of the wine package. That was some consolation but it did not cover what 5 bottles of wine would have cost in the restaurants and we may have lost a $25 onboard credit from our booking in the process. The shipboard guest services people and RCCL stateside were on two different sheets of music. Drinks onboard were very expensive. The mark up on bottles of wine approached 600% over what we can purchase them for in our hometown. We wanted to take refuge in our cabin from the crowds and the noise and watch movies on TV but RCCL was charging for movies and the selection was not good. We had a nice TV but most of the stations were merely advertising for RCCL or cartoons for kids. CNN was out for most of the crossing so we had the BBC as our only outlet to the world. Some stations had American TV shows but they were dubbed into Spanish, French, Portuguese and perhaps German. Saw some NFL football games on a Sunday. Internet packages were expensive and we heard the service was quite slow so we shied away from that. With over 4100 passengers onboard perhaps 600-900 more that we've ever sailed with we thought the ship was overcrowded and there was an overall lack of quiet space. Also a lot of folks chose to camp out in areas like the Solarium and the pool decks and sleep in public places making the ship look like a giant flop-house. Not very classy. Disembarkation was a disaster as the left hand didn't know what the right hand was doing. We were directed to meet a group that had chosen to take a "Manhattan Highlights" excursion (to kill some time before our flight left at 5:30pm) at 7:30am. We did not get off the ship until close to 9:30am and didn't leave the pier on our bus until close to 10:30am. US Customs and Immigration was understaffed and backed up and we heard some folks did not make it through the long lines until noon. The excursion was a waste of time and money as we spent most of the time stuck in traffic and we didn't get to see more than a glimpse of the sights in the city. Sadly, this was not a good overall introduction to RCCL. We'll stick with our favorite cruise line and try to coordinate our trans-Atlantic sailings with them when we travel to Europe in the future. Read Less
Sail Date October 2015
Despite having taken many cruises this was my first time cruising with Royal Caribbean. Anthem of the Seas is a lovely ship, but I personally feel that it lacks something! (Fur coat and no knickers springs to mind). I'll start my ... Read More
Despite having taken many cruises this was my first time cruising with Royal Caribbean. Anthem of the Seas is a lovely ship, but I personally feel that it lacks something! (Fur coat and no knickers springs to mind). I'll start my review on a positive note. All the restaurants were lovely, and I particularly enjoyed the choice of dining venues, coffee shops etc. The food was also very good. The shops were also very good but there wasn't anywhere to buy, toothpaste, paracetamol, small items that may not have been packed. The pools when open were lovely and the shows were good. Now for the not so positive aspects. Embarkation was a very long process, I'm sure this could have been speeded up, despite downloading a fast pass it took quite a long time, in fact many people without the fast pass were on board quicker. Disembarkation was a shambles, but this has already been mentioned by other reviewers, our disembarkation time was 7.30 am, we finally got off the ship and through everything at 13.30 pm....not good enough. There didn't seem to be enough staff for the amount of people on board, we waited for 2 hours for our table to be cleared of glasses in The Music Hall. Getting a seat and table in The Windjammer for breakfast and lunch was also another problem, we often ended up clearing away the crockery left by the previous occupants of the table. I asked for twin beds on booking, and also again from customer service when on board, these never materialised. The cabin was large, but until I ran my finger through the thick dust on the lamps they weren't dusted. All in all would we cruise with Royal Caribbean again? If we could get the cruise at the reduced price many people apparently paid we would, but otherwise probably no. Read Less
Sail Date October 2015
This was our first Royal Caribbean cruise having only ever cruised with Cunard on numerous trips. We have done the Transatlantic cruise on Queen Victoria and Queen Mary so have two comparisons. Our first impressions were indeed wow and our ... Read More
This was our first Royal Caribbean cruise having only ever cruised with Cunard on numerous trips. We have done the Transatlantic cruise on Queen Victoria and Queen Mary so have two comparisons. Our first impressions were indeed wow and our inside cabin with virtual balcony was fantastic as was our steward Alpheus. We had pre booked all our dining and shows and to be honest we liked meeting different people each evening even though we always asked for a table for 2 but the tables were so close you may as well have been on a larger table. We actually found the food of a good standard but limited choice and the service was terrible. It was slow and twice we were not offered croissants for breakfast or drinks. The majority of the waiting staff were lovely but woefully short on numbers and we heard staff arguing on several occasions. All the shows were amazing although very little was scheduled when we were confined indoors for a couple of days dues to stormy weather. For safety the indoor pools and sea plex events were cancelled which was totally understandable but surely there should be a back up plan for this. The only decent waiting staff we found were in the Schooner Bar if you could ever get a seat. Maria especially worked her socks off and deserves congratulations for her upbeat attitude. The rest of the venues were hopeless and it was a case of go to the bar else you would have died of thirst. La Patisseria staff were also exceptional. My main gripe of the cruise was the heat. It was as hot everywhere and any infections etc will spread like wildfire in that heat. Washing facilities at Windjammer were good although we only went twice as never could find a seat. Dress code is an absolute joke. Day time is fine to dress casually but even on Dress your Best nights some people looked ready to start weeding the garden. The other passengers on board made this cruise as we met some lovely people. We had a full day tour booked in New York. To cut a long story short we should have had 9 hours and got 4 due to stupid passengers booking on a full day then saying their flight was at 5.30 so had to leave NYC at 3.30. We spent more time at the airport than we did on our so called full day tour as our flight was 10.30. Even if compensated you cannot get this time back. I doubt I will return to New York so am bitterly disappointed with the final day. In conclusion it's a fun ship that is great for all ages but needs the heating sorting and the dress code adhered to. also needs many more waiting staff. On Cunard you practically have your own waiter and the dress code is brilliantly adhered to. Read Less
Sail Date October 2015
I have been a loyal Royal Caribbean cruiser for over a decade. This was my first transatlantic sailing and my first sailing on a Quantum-class vessel. I had read reviews and had spoken with others who had cruised on Quantum when she was ... Read More
I have been a loyal Royal Caribbean cruiser for over a decade. This was my first transatlantic sailing and my first sailing on a Quantum-class vessel. I had read reviews and had spoken with others who had cruised on Quantum when she was based in New Jersey but nothing could have prepared me for the most fantastic week aboard Anthem of the Seas. I flew to London Heathrow from Newark on Virgin Atlantic and arrived the day before the cruise. I stayed at the Hilton Heathrow Terminal 5 Hotel and hired a car through Discover the South to take me to Southampton on departure morning. All were first class experiences. Upon arrival at Southampton just before 11:00 I left my luggage with a porter and went inside to check in. I was directed to go directly to the security area with my SetSail Pass in hand and then moved quickly through because of my Loyalty tier. Somehow, though, I had missed a step in the process as my SetSail Pass had not had a green stamp placed on it. So I sat in the area right before embarkation photos were being taken and was checked in by a mobile agent with her iPad. I was then allowed to pass through, had embarkation photos taken and then I was on the ship by 11:30. I went to Windjammer after realizing that rooms would not be ready for another two hours and had a nice lunch. Of course, it seemed that most of the ship had the same idea, but I found a table in the extreme aft area. I found the selection to be appropriately varied with something for everyone. I was glad that the quality here was maintained throughout the sailing as I ate here for breakfast most mornings, lunch a few times, and dinner once. Special shout out to Executive Sous Chef Jon who was manning the pasta station one afternoon and not only prepared my food but brought it to my table personally when it was ready. I dined at Chic, Grande, Coastal Kitchen, American Icon Grill, Silk, Jamie's Italian, and Chops Grille. All of my waitstaff were top notch, very friendly, and very accommodating when we informed them of any shows/activities we had planned for after dinner. Even when I ordered three starters and they were brought out one at a time I still had ample time to enjoy the delicious choices and still get to an activity I had scheduled with plenty of time. The entertainment was first-rate from "We Will Rock You" to "The Gift" to "Spectra's Cabaret" to the the Headliners and guest musicians. The different venues each had unique charms, but my favorite was Two70 by far. Neither words nor still photos can describe this space adequately, but my best description for those who have sailed Radiance class and Oasis class ships is Safari Club (on Jewel) multplied by Aqua Theater and then add a healthy dose of anabolic steroids. I also loved the Music Hall especially when it turned into the late night party area (kudos to DJ 5AM for finding the Biker's Shuffle!). Activities during the day were plentiful and it was impossible to ever be bored given all that was happening. I had fun reliving one of my favorite childhood amusement park activities by driving the Bumper Cars. North Star was well worth the two-hour wait on the last full day which was the only day with completely clear skies -- what a terrific vantage point! I did not do iFly, but my cousin did and said it was a thrilling adventure. Of course, we had a full North Atlantic ocean crossing experience complete with 25 foot ocean swells on days 3 and 4 and hurricane-force winds on day 5 which postponed several activities until later in the week, but no shipwide activity had to be cancelled. Cruise Director Luke and Captain Claus kept us informed continually as to what we had sailed through and what to expect as we sailed on. Both were reassuring and comforting thoughout the rough seas. We were treated to an extra treat when we arrived in New York harbor, sailing under the Verrazano-Narrows Bridge up to the Statue of Liberty at 4 AM with a nice celebratory outdoor deck party heralding Anthem's arrival in her new homeport (I loved the champagne at 4:30 after being awake all night long!). If there was one area that clearly did not go as smoothly as possible, it was disembarkation. As near as I can piece together multiple factors created a ripple effect which was felt down the line as the day progressed -- the Coast Guard had to inspect the vessel, buses did not arrive as expected for the large number of people who needed to make the earliest flights, and Immigration had to process significantly more non-US citizens than US citizens (who numbered only 800 out of the 4000 plus guests). I was Tag number 40 with a posted departure time of 8:15 and did not actually emerge from the terminal until 11:40. So in summary, I thoroughly enjoyed myself on this cruise. I look forward to sailing Anthem on a more traditional cruise itinerary hopefully with the rest of my extended family. Great job, Royal Caribbean! Read Less
Sail Date October 2015
We are very disappointed with Royal Caribbean. First the checkin was a mess too many people not enough help. The cabin was very nice with the split bathroom,shower was wonderful. Dining The windjammer was a joke not enough ... Read More
We are very disappointed with Royal Caribbean. First the checkin was a mess too many people not enough help. The cabin was very nice with the split bathroom,shower was wonderful. Dining The windjammer was a joke not enough tables,when you found a table they were covered with dirty dishes and not enough help to clean up, never went there again. Once was enough. The restaurants were decorated beautifully. The food was okay not great. My meal was never hot only warm. We loved the Coastal kitchen. Internet. We paid for Internet only to discover we couldn't access in the room like they said, so that was a dud as well. The entertainment was lacking, nothing on in the afternoons, never saw the cruise staff. We only saw Luke probably 4 times, where does he hide. The shows were the highlight, but on a 8 night cruise we only had 3 shows. The music hall was too small for the amount of people on board, you couldn't get near the place in the evening. Disembarkation was the biggest mess I have encountered we were to get off at 9:30 am got off at 12:30pm, then had to stand in line with 500 people to get a cab. The ship was beautiful, but it is too big and RCCL need to hire more people to have it run more smoothly. You have lost a valued client. Princess is for me. Read Less
Sail Date October 2015
We are Diamond members and stockholders, however will not go on this cruise ship again! Pros: 1. Very good food. 2. Room service good. Diamond Lounge was good. Cons: 1. Supposed to leave ship on debarkation at 8:15 a.m. finally got ... Read More
We are Diamond members and stockholders, however will not go on this cruise ship again! Pros: 1. Very good food. 2. Room service good. Diamond Lounge was good. Cons: 1. Supposed to leave ship on debarkation at 8:15 a.m. finally got off at approx. 4 hours later. Stood in line to disembark for approx 2 of those hours! Many people had canes and a few wheelchairs, however, no assistance to help (water,etc.. At the gate checkout, a lady (in her 50s) was rude to all, telling us to "hurry - hurry" and waved her hands to indicate this. I felt like a member of a cattle herd! 2. No newspaper on ship. 3. Laundry charge (none before for Diamond members on other ships of RCL(1-bag). 4. Internet instructions were not clear ( needed help from friend who used a diff. method to get on the internet. 5. Charged for hamburgers at poolside area (none before on other RCL ships). 6. Problems getting their people on room phone. 7, $14.95 to print a boarding pass for returning airline (too expensive). 8. Confiscated a small tool in my check on baggage which had a small knife on it. (Later at dinner they gave me a big streak knife-----go figure!!! Read Less
Sail Date October 2015
As a Loyal to Royal Cruiser having sailed all the classes of their ship, the Anthem is a cut above. The venues, were all top shelf. The food, especially at the Windjammer and four no added costs restaurants, Chic, Grande, Silk and ... Read More
As a Loyal to Royal Cruiser having sailed all the classes of their ship, the Anthem is a cut above. The venues, were all top shelf. The food, especially at the Windjammer and four no added costs restaurants, Chic, Grande, Silk and American Icon was simply outstanding. The entertainment; We Will Rock You, The Gift, Spectra and the Music Hall were spectacular. Things to do were off the charts, North Star, Two70, Bumper Cars, SeaPlex, Rip Cord, Flow rider and list goes on and on. Bottom Line, The ship is FIVE STAR plus; but, the embarkation and specially disembarkation tarnishes this great ship, wonderful food, outstanding service and crew. Read all you can on Cape Liberty, don't take one cruisers experience. I have read already, some Pinnacle cruises with luggage tag #1 were off in a flash, others had 2 to 5 hour adventures from the ding to being in a taxi. We scheduled, The Manhattan Highlights and Transfer Tour, which was very nice, scheduled for a 7:30 DING, left the ship DING at 9:15, then the customs adventure begins. Read Less
Sail Date October 2015
Where do i begin? From the chaos of not organising the coaches effectively taking us to / from the ship, to failing to top up the soft drinks for days on certain machines, to failing to clean slippery spills in a restaurant completely when ... Read More
Where do i begin? From the chaos of not organising the coaches effectively taking us to / from the ship, to failing to top up the soft drinks for days on certain machines, to failing to clean slippery spills in a restaurant completely when the ship was about to enter severe weather (and causing at least one serious avoidable fall), to the captain not caring / understanding that food should either be served hot or chilled (not luke warm), the basic standards simply aren't there! Which is such a shame, because the vast majority of the ships crew that interact with the passengers are friendly, attentive, knowledgeable and willing to go above and beyond to make your trip excellent. Let me clarify the food issue. Myself and many passengers were grumbling that food items were not hot (despite being under heat lamps. If it's veg not an issue, however this was happening with chicken! I noticed that a particular chicken dish was luke warm. I mentioned it to the manager. He tested the temperature with his finger on a piece of chicken, and agreed that it was not hot, and hence couldn't be served. However, they did not remove the tray with all the other pieces of chicken which were also unfit! This is unforgivable, especially as they mention everywhere in the restaurants, that the food should be hot to be served! I also confirmed this with a chef in one of the other onboard restaurants, so the staff do know that it shouldn't be like this! I asked to discuss my fall and the food issues with the captain on eight attempts, however each time, whilst they stated i was allowed to speak to the captain, they refused to arrange a meet! Indeed it was only by pure chance that i caught the captain and spoke to him! I was staggered that the captain showed no concern that the food may well be served against food safety standards, and stated to me that "chicken can be served luke warm as long as it was cooked previously"!!! Considering the captain is responsible for the welfare of all passengers and crew under his command, i would have thought he should be aware of basic food safety standards - i am and i am not involved in the food industry - and a chef onboard confirmed i was right! For a captain to show no real concern for food safety, even if you accept he doesn't have to be aware of basic food safety standards, again it is unforgivable to not care about the food safety! But perhaps it is more important for the captain to stand for pictures, and cosy up to the expensive cabin passengers, than care for passengers he knew suffered a physical injury cause by his staff's incompetence! Avoid like the plague. Read Less
Sail Date October 2015
We are avid RC cruisers, only 3 of our last 12 (2013- present) have been on a different line. Pretty new ship but after only 6 months the cabins are pretty dirty already. Hallway carpeting looks 3 years old. Bad weather that is no ... Read More
We are avid RC cruisers, only 3 of our last 12 (2013- present) have been on a different line. Pretty new ship but after only 6 months the cabins are pretty dirty already. Hallway carpeting looks 3 years old. Bad weather that is no one's fault HOWEVER the cruise director, Luke, has done nothing to create extra things to do while pools and hot tubs are closed. Limited live music, shows being rescheduled and nothing to take their place. Movies are on the outside screen and yet that deck is not usable due to cold and wind. Internet doesn't work properly, TV stations aren't working and when they do the Captain forgets how to turn off the PA properly and leaves it on mute so there is no TV sound. Now, I will says that the "We will rock you" show was fabulous even though the theater was like a sauna. Dining is ok. New venues but the food is only decent not great. And the staff is ridiculously rude because you have new people each and every meal. They have no reason to invest in you as you don't tip them. Room service menu is a joke and the few decent things are all at a COST now. The Seaplex Dog House is horrid. Like the worst 7-11 hotdog you can imagine. Johnny Rockets has only 2 booths for seating and is open air. Very poor planning. To add insult to injury it's a la carte and tiny cold stale portions. Sorrentos pizza is ok but bland. No spices just plain tomato sauce. Two70 grill is good but it's hard to find a seat to eat after you get your food. :( Overall I think RC's new ship is a dud. The Agony of the Seas is what I will call it. Will never sail the Quantum class again and will avoid all transatlantic crossings on RC. They just do not know how to adapt when weather changes their schedule. So many truly miserable people on board. Griping everywhere you turn. Also, adult solarium is beautiful 3 level area BUT it's all enclosed so it's hot as hades! No where to enjoy sun or get a breath of fresh air. And no more cruises with Cruise Dud / Direcor Luke ever again either. Never knew a cruise director could ruin a cruise but they sure can. Done with RC for the foreseeable future as well and we have 60+ nights sailing with them. Sad that they just don't care anymore. Read Less
Sail Date October 2015
Evidently, they were more interested in getting into port to celebrate their first docking in America than their existing passengers that made the transatlantic voyage. It took us 4 hours of waiting before we desinbarked. When they did get ... Read More
Evidently, they were more interested in getting into port to celebrate their first docking in America than their existing passengers that made the transatlantic voyage. It took us 4 hours of waiting before we desinbarked. When they did get us off, a lady was very rude and asked us to hurry-hurry up! At that time I had a bad ankle and had a problem standing in line for a long period of time. We were herded like cattle and waited a very long time before we got off. Was this any way to treat existing passengers? We are Diamond Club members and do much cruising, however we will think twice about another trip with Royal Caribbean Cruise Line. We liked the idea of more restaurants to choose from rather than one large dining room. The ships people were great, except for the rude lady at debarkation. The excursions were o.k., but nothing exceptional. The cabin with balcony was nice, but nothing exceptional. We did enjoy the Diamond club; the desk guy there was very helpful. Entertainment was o.k., but at times a little boring with hard to understand plots. Our room Stewart was very nice and helpful. No daily newspaper to keep us updated on our home country activities. Ship was very large ( we think too large for us older people - walking, etc.). Beautiful ship and great room Stewart. Food at restaurants was very good. Like I said before, 4 hours of waiting plus standing in line to get off the ship was a real drawback and disappointing. Read Less
Sail Date October 2015
Anthem of the Seas Ratings
Category Editor Member
Cabins 5.0 4.4
Dining 4.0 3.7
Entertainment 5.0 3.8
Public Rooms 5.0 4.1
Fitness Recreation 4.0 4.0
Family 5.0 4.0
Enrichment 3.0 3.5
Service 5.0 4.0
Value For Money 3.0 3.5

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