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6 MSC Cruises Ancona Cruise Reviews

We chose MSC cruises based on their "family friendly" policies and although the reviews weren't great we were willing to give it a go. I have previously cruised with many other lines, however these were all pre-children ... Read More
We chose MSC cruises based on their "family friendly" policies and although the reviews weren't great we were willing to give it a go. I have previously cruised with many other lines, however these were all pre-children and so i was interested to see if this was going to be a good way to travel with a small child. I will state that not all my findings were within MSC's control and some things are observations that will hopefully assist others when planning their trips. Some things i never in my life thought would be annoy me...but did, perhaps i am not so easy going now i've entered motherhood! MSC boats appear to have 2 family rooms, these are a such a perk when booking with young children, on the Sinfonia these are rooms 9002 and 9006. They are at the very front of the boat and give you a bedroom and a sitting room (that can be converted to another bedroom). Plenty of storage and loads of rooms travel cots. I pre-booked a travel cot via email before travelling. When reading the pre-boarding FAQ's it did say you are meant to declare pushchairs upon booking, but when i rang them prior to our trip they said this was unnecessary...which brings me to the first "annoyance" Their website is rubbish, lots of misinformation...such as timings for the baby and mini club. Advertised Mini Explorer tours for some of the ports we were visiting but not available when going to check on excursions, when i emailed to ask they said to keep checking back as it may open up closer to disembarkation time. These were never available on this boat so might be worth bearing in mind if it's something that is swaying your decision to book with them. Embarkation in Venice was ok, you get to the terminal and then go on a bus to the actual check in, after that it was fairly quick, we embarked after 2 so our cabin was ready and our cruise cards were available. The muster was awful, we got there on time but it didnt seem to start until the last person arrived (30 minutes later) and took almost an hour to complete, 30 minutes of which is explaining everything in 5 different languages. The buffet closes in the evenings from 4 until 7, we didn't realise this would be the case every night and it was tricky to feed the little people...the grill is open, offering burgers, hot dogs, chips and pizza. There is a small selection on healthier food available as well. No highchairs in these areas though. We ended up eating in the restaurant in the end as they had special children's menus available, this wasn't our plan originally as we were worried about taking them into a formal setting every night but actually it was fairly nice and they behaved well. The worst part of this cruise was the tenders, they were very disorganised. In MSC's defence, it was a slow process due to the weather conditions but there was no real communications or estimates and this made it extremely frustrating. First tender in Santorini took almost 3hrs from when they expected us to leave on our tender number to when we actually made it to the tender, we spent 40 minutes queuing in the stairwell with 2 (tired, over crowded and fed up) toddlers and in the end i found it so overwhelming that i ended up crying. Thankfully the very short time we have remaining to explore Santorini made it worth it, but it is certainly something that i would not like to experience again. Tender off at Sarande was not much better but i think we were more prepared for it. We did not go to the waiting area until they started to call and thankfully as we were on earlier tenders we managed to get off fairly quickly. The major issue experienced was the complete lack of organisation, people waiting everywhere, later number numbers clogging the entrance and not allowing people to pass, later numbers in with the earlier numbers causing some anger amongst other guests. If they adopt n approach similar to disembarkation it would be much easier. People in general were fairly rude, elevators were a nightmare (one of the things i didn't think i'd moan about!), people press the button to close the doors as soon as they open, preventing entry. If you are in there they push and push as many people in as possible and they do not make it easy for you to get out on your floor. My baby got backpacked in the face a couple of times and i managed to not to lash out, so i'm proud of that! You have to book into all but the first and last show, for most this will be fine, but we didn't know what timings we following being out of routine, we did manage to see a few though and our small people LOVED the shows! I thought they were fairly good but this could be more the joy of seeing how excited my little was watching them. Most of the staff on board seemed friendly enough, appreciate that English isn't their first language and most made an effort. The guys in the restaurant made a real effort at dinner times. The food was OK, not as bad as most make it out to be, portions are small but this was enough for us. Our 3 year old went to the mini cub a couple of times and enjoyed it, i took the baby to baby club (where the parent stays with them) a couple of times and there was a good selection on chicco toys to play with and the place is very clean. I didn't leave the baby in the babycare service, it's not something i am comfortable doing. The timings on the website do not match the timings available on the ship, it may differ per MSC trip but it made it tricky to determine when you would use it. It's not as available during the sea days as it is when in port, which seems odd as this is when we need to entertain them more. Disembarkation - due to the weather we were unable to go to Venice and had to be re-routed to Treist, from previous experiences on the tenders we anticipated this to be a nightmare but actually it was fairly good. they assigned colours and asked you to wait in specific lounges at specific times and this was adhered to and was fairly easy to get off the boat.As we then had to bus back to Venice they put on different buses to the port or airport, so we were able to go straight back to the airport where we had booked our hotel. All in all, it was a good way to see lots of places with small people in tow, but i perhaps chose a cruise that had too many stops and it was a fairly hectic itinerary. I'm also not sure I would chose to travel with MSC again. Read Less
Sail Date November 2019
MSC were well priced and fitted in with the area we wanted to visit at the times we wanted to visit. The destinations were all fantastic and, without young children, this cruise would have been good... Problem is.....the kids club ... Read More
MSC were well priced and fitted in with the area we wanted to visit at the times we wanted to visit. The destinations were all fantastic and, without young children, this cruise would have been good... Problem is.....the kids club timetables aren't really co-operative with the already limited time on the destinations... IF YOU HAVE CHILDREN, AND WANT TO USE THE KIDS CLUB, ENSURE YOU BOOK MSC'S OWN EXCURSIONS TO TAKE FULL ADVANTAGE OF KIDS CLUB they refused to let us pay extra to drop our children in early :-( we've two young children and were quite stressed when we discovered that kids club, most days won't take kids to lunch, most days start an hour or two AFTER the boat hits a destination most days finish a good time BEFORE the boat leaves a destination this hit us particularly hard at Dubrovnik and santorini where we only had 4-5 hours on-site, santorini in particular where we had to cut a private tour short Overall, the staff really were amazing, our cabin guy was superb, friendly, attentive and the children loved him. the downstairs 'my choice' restaurant was great. the buffet, not really that good we felt a little dissapointed overall, unloading of over 2000 passengers was quite a slow process there aren't any laundries on-board - though they do offer a 30 euro for 20 garments about halfway into the cruise... Lifts were 'naff' - extremely slow, or buttons missing / not working Boat is old, but well maintained top deck is very good, lots of pool space, great kids splash park but get up early to reserve a sun-lounger, and be prepared to fight to get your 'stolen' space back, they really should have a 'kids only' side to the pools as both shallow parts were jam packed with adults grumbling at kids having splashy fun! boat felt very crowded....it's a small-mid sized boat of 2,100 guests, but queue times for a table at brekky were 30min+ at peak.....the staff were fairly attentive though, just a shame to see so many people pushing in Part of the dissapointment was culture I guess, we certainly won't be using Italy as a starting point again, as there's minimal respect for personal space or queues, often resulting in a squashed child Would I use MSC Again - after hearing a few stories about their other larger boats, sure, they do sound great, would I go on a small boat like this again?, nope, too many people, too short a time at the destinations and too long to get on/off the boat Read Less
Sail Date August 2019
The cruise schedule only mention one day at sea, instead they are two. The schedule mentions 2 days at Mykonos and that a great lie. The Santorini visit is just 4 hours in the morning and then the ship moves to Mykonos from 8:00pm to ... Read More
The cruise schedule only mention one day at sea, instead they are two. The schedule mentions 2 days at Mykonos and that a great lie. The Santorini visit is just 4 hours in the morning and then the ship moves to Mykonos from 8:00pm to 3:00am, then spend a second day at sea in a ship that the only entertainment is a verity small casino, a antique small pool. Just 4 bartenders for Deck 11 ( pool and sun deck) for all the passengers, spect 20 minutes for a beer or drink. The Buffet food quality is the same as Golden Corral but cold. The restaurant serves the same as the buffet but in small quantity. Food quality is the worst compare to: Royal Caribbean, Norwegian, Carnival... The food and beverage personal doesn’t care about the customers that’s do the minimum required. Expect all excursion to start 1 hour late, so you will get less for your money. Final recommendation spend your money on any othe cruise line. This was a 12 member family vacation, as a gift From the Grandfather and was extremely disappointed. Read Less
Sail Date June 2018
Firstly the itinerary was excellent - including Suez Canal, Dead Sea, Seychelles, Mauritius and the highlight for me Petra, however Seychelles and Mauritius were marred by engine trouble which left only a few hours in each port, such a ... Read More
Firstly the itinerary was excellent - including Suez Canal, Dead Sea, Seychelles, Mauritius and the highlight for me Petra, however Seychelles and Mauritius were marred by engine trouble which left only a few hours in each port, such a long way to go for such a short time. We found the excursion prices quite reasonable (may be other writers' have not been on Cunard and seen their prices). We always use the cruise excursions for the security of if we are late back its MSC's problem, not ours. On a couple of occasions the ship was late sailing due to late returning passengers. Organisation of the disembarkation for excursions was hap hazard, there was even talk of scuffles between passengers where not enough transport was available in Seychelles. The food on the ship was at best poor both in quality and presentation. There was only one meal where we thought 'wow this is good' other than that it was no where near our expectations for an Italian ship. MSC chefs must be trained in how to make high sugar content deserts so bland, even the tiny portions of jelly had colour but no flavour. Mice would have died of starvation if they had to live off the pathetic portions provided on the cheese board at the evening meal! Service was variable, many of the staff needed more training in their duties. Cabin service was good. We had one of the smaller cabins which had a balcony. Not overly generous in space but adequate. There was always a substantial queue at the Guest Services so there were many unhappy customers. I heard plenty of people with issues such as wrong bed layout, fittings not working and one very, very, angry American but in the most the complaints seemed to fall on deaf ears at the Customer Service. We took advantage of the Internet and laundry packages available to book before the cruise - warning these are not available within 4 days(?) of departure or on the ship itself. Internet was barely usable at times, even near populated areas. The guest speakers were the worst we have ever experienced though the Cruise Director Stephen was by far the best Director on any cruise we have been on. His lectures on how scams worked were an eye opener. Moring Bridge lessons for beginners were very good. Boarding at Venice would have been a joke if it were not so serious, we arrived at the terminal (long walk from water taxi) at about 12:30 and were left in an overcrowded, hot, terminal building and only got on board towards 17:00. By the time we dropped our bags and freshened up we missed the first sitting and the staff were exceptionally unsympathetic to our plight. No explanations or apologies were offered. In summary it would take a lot to persuade us to travel with MSC again. Read Less
Sail Date October 2017
i am happy with the result. in fact, I am going to repeat in one week but this time i will try in Central America. The staff was correct, not nice not unfriendly and the animation team was also good. I didnt like the dance teacher, she was ... Read More
i am happy with the result. in fact, I am going to repeat in one week but this time i will try in Central America. The staff was correct, not nice not unfriendly and the animation team was also good. I didnt like the dance teacher, she was believed, rude and unfriendly with some guests and she laught when someone couldn´t follow the dance class. We weren´t dancer, we just wanted to spend some funny days!! the room was perfect and clean at the first view but we found one tshirt and shoe under the bed and I promise it didn´t belong to us. We paid for all inclusive but we have to pay for juices, ice creams and creppes. I think that if you offer all inclusive service, it should have all the drink and food from the cruise. I am very displease with the excursions and all transfer. The price was really expensive and we paid 4 mor times from de boat in Mikonos just for buying inside de cruise. I think you could give more information about the ports, the transfers and in general, about what we have to do. In my opinion, you should think that nobody knows nothing about how to move in a cruise so all people need information and organization. I also can´t understand why we had to pay for one picture that we couldn´t choose and the staff decided to left in our room. In general I happy with MSC, the experience was differente that I though but it was correct. Read Less
Sail Date August 2017
We chose this cruise because it was one of the destinations we hadn't been to plus we always go away at christmas and my birthday being on the 27th. The embarkation and the disembarkation was very well organised.The cabin and shower ... Read More
We chose this cruise because it was one of the destinations we hadn't been to plus we always go away at christmas and my birthday being on the 27th. The embarkation and the disembarkation was very well organised.The cabin and shower room were very small.People were smoking on the next door balcony and we ended up with their nub ends. The entertainment was good,the service was good but the evening meal time was a bit slow because the waiter was doing everything. He was running around like a headless chicken.On the evenings where it was smart dress code (there were 2) well there wasn't that many that were smartly dressed unless you call jeans and trainers as smart these days. It has been the worst cruise we have ever been on.We couldnt get off the ship at any of the islands (there were 3) because we didnt have visas.We specifically looked on web sites before our cruise to see if we needed them and Mozambique was not listed and to make sure we also rang the travel agents who we booked with and they said we didn't need one.So this was an ongoing argument all week with the immigration officer.Something you don't need when on a supposedly relaxing cruise. We stayed on the ship for the duration of the holiday.For us it just seemed like we had got on the wrong train and we couldnt get off until the end of the line,which for us was Durban a week later. Read Less
Sail Date August 2017
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