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2 Crystal Anchorage Cruise Reviews

We chose Crystal because we had heard if was a luxury experience. We paid top dollar for this cruise. Unfortunately, the Serenity was rather mundane -- nice but nothing special. The food was OK but not better than other cruises we have ... Read More
We chose Crystal because we had heard if was a luxury experience. We paid top dollar for this cruise. Unfortunately, the Serenity was rather mundane -- nice but nothing special. The food was OK but not better than other cruises we have taken on other lines. The food portions in the dining room were small -- not a bad thing on a cruise -- but they were unnecessarily small in the wrong ways. Example French toast with berries in the main dining room included two toast triangles, four blueberries and three thin slices of strawberry. An appetizer of prosciutto and melon featured 4 tiny cubes of melon -- each about 1/4 the size of a marble. Cutting back on melon Crystal?? The preboarding experience on Crystal was the worst we have ever had. Other passengers expressed the same frustration with getting any information from Crystal directly. They would only communicate with us through our travel agent even for the most mundane requests. Onboard the staff was exceptional although hampered by Crystal's procedures. The onboard entertainment was very good but there were only four performances in the main theater in seven days. Onboard wifi was overly complicated -- expensive if you didn't continually log out and log back in. All-in-all it was an enjoyable cruise but since our expectations for Crystal were very high -- we were disappointed. Our next cruise will be on a less expensive line such as Royal Caribbean or Oceania Read Less
Sail Date July 2016
This was our first cruise and certainly will,not be our last. Crystal exceeded all of our expectations we had a marvelous time. The food, wine, our cabin, the steward were all first rate. We enjoyed the lectures and the entertainment ... Read More
This was our first cruise and certainly will,not be our last. Crystal exceeded all of our expectations we had a marvelous time. The food, wine, our cabin, the steward were all first rate. We enjoyed the lectures and the entertainment as well as the casino. I would recommend you book your excursions through them as they are very organized and helpful. We booked the dog sledding excursion on the glacier unfortunately it was cancelled because the fog was so bad the helicopter could not fly we were disappointed but crystal was able to get me a seat on a glacier walking tour that was great. We also booked a tour on a sea plane to see the fjords- while the scenery is beautiful it's a lot of flying around and seeing the same thing. Also the plane is very small if you are the person stuck in the back it is a very uncomfortable seat. On this tour the plane is supposed to land in the water and take off again - we could not land due to engine issues although we were never in any danger . We discussed the issue with the operator who then discussed it with the crystal a full refund was credited to our account within an hour of returning to the ship- could not have asked for better service. Both embarking and disembarking was super efficient. We had a cabin on the 11 deck with a balcony - we spent hours on the balcony I had many wonderful spa treatments. Not a negative to say go enjoy the beauty that's alska Read Less
Sail Date July 2016
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