22 Helpful Votes
Sail Date: January 2015
This was our second World Cruise on HAL Amsterdam, but not our last. Our favorite cruise line is Crystal, but HAL is a better deal. 80% of the quality for 60% of the price. So when we can save up enough shekels we go on Crystal, when we ... Read More
This was our second World Cruise on HAL Amsterdam, but not our last. Our favorite cruise line is Crystal, but HAL is a better deal. 80% of the quality for 60% of the price. So when we can save up enough shekels we go on Crystal, when we get to antsy to wait, HAL here we come. Back to this cruise. Wonderful ship, great food, friendly people, fantastic itinerary. Our main activities on board include eating, playing bridge, reading, evening shows, and just generally relaxing. The food in both the main dining room and the Lido buffet is very good. Not always perfect, but the friendly and helpful serving staff will do everything humanly possible to satisfy us. Great variety. The staff is excellent, with a particular shout-out to Presty. Cooked to order breakfast items are the best on any ship we've been on. Bridge lessons and afternoon play were first rate with Karen and Dave. And almost all of the players are friendly, and tolerant of differing skill levels. There were no cut-throat players on this cruise. One of the best libraries at sea. We only brought one book for the flight down and another for the return, got the other 4 dozen books we read from the library. There's live music scattered all over the ship, and the evening shows are generally very good to excellent. We were unable to attend most of the lectures, as they conflicted with bridge classes in the morning. Shore excursions on HAL are a disappointment. The quality and selection is on par with other ships, but the prices seem to be outrageous. With the exception of Indonesia, where local traffic mandates a police escort if you want to get back to the ship on time, we hired a taxi, booked a local excursion in port, rented a car, or rode off on our own bicycles. And at most it cost us 1/2 of what the ShoreEx cost, for the same quality. Yes, we took our bikes with us. Great fun! Previously we've kept them in the cabin, but this time the wonderful Hotel Manager Henk volunteered a place to store them. With the exception of Sydney they're not much use in the big cities, but on the islands they can't be beat. One other person that deserves special mention is Cristal, the Guest Services Manager. No matter what the issue, she would step up and solve it, with a smile. Henk and Cristal are the best in their respective jobs of any cruise we've ever been on. One of the most memorable ports was in the Azores. I don't know if it's like this year around or just the day we were there, but it was the most verdant land we've ever seen. Car rental for $30/day right in the port made it even better. Read Less
22 Helpful Votes
Sail Date: September 2014
For many years, my husband & I discussed visiting the Far East and South Pacific. With our 50th wedding anniversary soon approaching, we started researching cruises to these destinations. Since Holland America's 2014 Grand Pacific ... Read More
For many years, my husband & I discussed visiting the Far East and South Pacific. With our 50th wedding anniversary soon approaching, we started researching cruises to these destinations. Since Holland America's 2014 Grand Pacific & Far East Voyage was a perfect match for us, we decided not to wait for our 50th Anniversary. A major selling point for us was that there were no long flights to and from foreign airports involved. There would be little jet lag also. Two days prior to the cruise, we flew from Orlando, FL to Seattle, Washington for some independent sightseeing. On September 21, we boarded the ms Amsterdam in Seattle for our incredible 78-day journey. For us it was the trip of a lifetime. For many others on the cruise, this was their forth or fifth + Grand Voyage. Our Ports of Call were Seattle, Washington, Kodiak, Alaska, Dutch Harbor, Alaska, Kushiro, Japan, Tokyo, Japan (2 overnights,) Nagasaki, Japan, Jeju, S. Korea, Incheon (Seoul,) S. Korea (2 overnights,) Xingang, China (2 overnights,) Qingdao, China, Shanghai, China (3 overnights,) Hong Kong (2 overnights,) Phu My, Vietnam, Singapore (2 overnights,) Tanjung Priok (Jakarta,) Indonesia, Bali, Indonesia, Slawi Bay (Komodo Island), Indonesia, Darwin, Australia, Port Douglas (Cains,) Australia, Sydney, Australia (2 overnights,) Nomea, New Caladonia, Kuto (Ile des Pins,) New Caledonia, Lautoka, Fiji, Suva, Fiji, Apia, Samoa, Hilo, Hawaii, Honolulu, Hawaii (2 overnights,) Lahaina, Hawaii and San Diego, California. If you have never taken a Grand Journey or World Cruise, perhaps you think these cruises are just like other cruises only longer. These cruises are so much more than that; they are very extraordinary experiences. Passengers on our voyage bonded together immediately because we knew that we would be together for 78 days. We soon became like a family. The "precious" (HAL's word) staff, which for the most part is hand picked by Holland America for these cruises is even more attentive and friendly for the same reason. Service is far superior, more personal, although always wonderful on all HAL cruises. The passengers were mainly seniors, American for the most part but with some Australians and Canadian; there was only one child on board for the complete cruise. Other children did join the cruise for a segment and more children were on board for our Indonesian stops (crew families.) There were so many extras for every passenger. Among the most notable were, a Travel Journal (I used mine daily,) a strong zippered lined shoulder bag including a smaller matching toiletries bag with a leather stateroom/ ID holder and lanyard, a HAL-Steiff Teddy Bear Sailor, Grand Voyage Tiffany mug, ceramic Royal Goedewaagen Grand Voyage Plate plus a sturdy roll along piece of luggage to carry all the gifts home. Everything was of the highest quality. Passengers also earn unique Grand Dollars throughout the cruise by participating in various activities. I turned my dollars in for a flash drive, two compact umbrellas, HAL cosmetic case and ear phones. MP3 Players were a quite popular choice. Many evenings there were special Gala Celebrations and formal Theme Nights such as the elaborate Black & Silver and Black & Gold Grand Balls. Other events were equally unique only more casual such as the Halloween Monster Mash Party, Alaska Salmon Bake, Kimono Night, Tropical Paradise Dinner and Hawaiian Cookout. Three of my other favorites were the exciting Masked Ball (I loved my gorgeous complimentary hot pink mask,) Oktoberfest and the Red Lantern Formal Dinner. HAL went to great expense elaborately decorating the venues for all the planned themed events. All the servers wore themed costumes. Of course we had the usual Captain's Welcome Reception and Mariner's Appreciation Night that are always lovely and well-attended. Two other themed events were the Chef's Farewell Dinner and the Grand Show Buffet. Other exciting optional events were extra cost. Everyone who attend these thought that they were worthwhile. There were a total of nine formal nights on the 78-day cruise. As we departed each port there was a Farewell Party with complimentary hors d'oeuvres, sometimes even complimentary cocktails and live band. Although we always regretted that we didn't have longer port stays (are they ever long enough?) we all looked forward to the farewell parties. The ship had the usual daily Afternoon Tea at 3 PM; I only attended the most elaborate themed ones, Royal Dutch, Japanese, Chinese, Indonesian, Filipino and English High Teas. I photographed each lavish display of pastries. A more unusual high tea was the Cupcake High Tea. Speaking of food, on our Grand Journey there were better choices at all three meals. For example Jumbo Shrimp Cocktail was always on the MDR dinner menu. For breakfast crepes were an unusual offering. At lunchtime we could always choose from a whole section of sushi, sashimi, mussels and clams in addition to other selections. Even the room service menu had more choices. Since the food is always good on HAL, I never was tempted to try the specialty restaurants or extra cost dinners although I had plenty of onboard credits to spend. I was told that HAL allots more dollars per passenger for food costs on Grand or World cruises which would explain the greater variety and quality. MDR service was uniformly well-paced. We always finished dinner in about an hour or so (really, I know it's hard to believe.) We were encouraged to linger and savor our wine. Our servers, Adi & Fosil, always smiling, did an exemplary job catering to our needs and spoiling us. Assistant Dining room Manager, Pandi not only kept an eye out making sure everything went well, he also stopped by twice nightly making conversation and helping the servers in various ways. Noel our wine steward was always punctual, reliable and helpful. Grand Voyages passengers have a unique package option of a glass of wine each night and it is very reasonably priced; we took advantage of it. We also received excellent bar service in the lounges and poolside from Enrico, Ann Marie and Mary Jane. Without asking, they often anticipated our requests for ice water. Service in our stateroom was just as attentive. Our room was often made up sometimes even before we returned from breakfast. All of our special requests were attended to daily without fail. Arif (Lukman, earlier in the cruise) & Made always greeted us with smiles and engaged us in short conversations. They were very professional and efficient. Our comfortable oceanview stateroom #2695 was cheery and well stocked; it even had two hair dryers. We requested and promptly received extra wooden hangers. HAL also provided us with a power strip that we used daily. A suggestion to HAL is that they install bathroom nightlights. After being disturbed early in the morning on several occasion from crew working on the deck above, the noises stopped after passengers mentioned the problem during a Q & A session with the officers. Other minor problems were also fixed after this session. HAL did listen. The Queen's Lounge (theater) entertainment was diverse and professional although lacking stage sets. There was always a main nightly show except when there were port night excursions or when a movie on a big screen was shown in the theater. We usually had matinee shows if there was no evening show scheduled. Entertainers often appeared twice with a different show each time. I enjoyed the talented singers and dancers even when they repeated their three shows on another segment. They were always energetic. Just about everyone on board attended the fabulous Indonesian & Filipino crew shows. The theater was packed for both 3 PM shows and the crew was so proud of their performances - so were we. The shows really helped to bond the crew and passengers. HAL should schedule these shows at 3 PM on their other cruises as well. I know that my husband, I and others do not want to stay up until 11 PM to attend the late shows. I also enjoyed the nightly live entertainment in the various lounges. Adagio in the Navigation Lounge performed beautiful classical music on the piano and violin. We were regulars at their pre-dinner performances. Debbie Bacon performed in the Piano Bar; we attended her nightly show at 7 PM. It was always fun & games with her. One night she invited her husband, Ron to join her on guitar; it was the highlight for all of us. When we were in ports overnight, Debbie performed outdoors on deck under the stars. How romantic was that! We enjoyed the Adagio guys and Debbie so much that we purchased several of their CDs, which they autographed. When these performers were off, we enjoyed the Neptunes in the Ocean Bar and Larry in the Crown's Next. They were very entertaining as well. Although we had a couple of long stretches of sea days, I was never bored. There were so many daily scheduled activities that I couldn't attend them all. My favorites were the wonderful Port Talks by Travel Guide Barbara who was so knowledgeable and well travelled and the Kitchen Galley Tour. I attended most of the quality computer classes by Craig who made learning fun and easy. There were plenty of history, military history and talks on the culture of the foreign countries that we visited. I attended all the culinary demonstrations (with printed recipes and samples, of course) and a couple of movies. A big thanks goes to HAL for providing various religious services throughout the cruise. Few cruise lines do this anymore. By far one of the most unusual activities on board was the special Neptune Ceremony when we crossed the equator. What fun the crew, passengers and officers all had poolside. Complimentary specialty drinks, costumes and decorations added to the festive atmosphere. The exotic Ports of Call were the main reason we booked this cruise and each was exciting and memorable. My favorite, and it is difficult to pick just one, was perhaps Shanghai. We docked right in the center of the action facing a beautifully lit skyline complete with a laser show. The city has a lot to offer visitors. My husband's favorite was Ile des Pins with its stunning beaches. We both thought that the most unusual port was Komodo Island to see the Komodo Dragons. How many other cruises stop here? We enjoyed all of the HAL Shore Excursion and found them to be very worthwhile. One disappointment, though, was that the scheduled Tokyo stop was cancelled due to the eminent arrival of a typhoon. The captain anticipated the problem, substituted two other exciting ports, Kanazawa and Fukuoka (Hakata) on the opposite side of Japan. We did not encounter rough seas or rain perhaps just a bit of wind. Those who had previously visited Tokyo said that these were even better ports. Special for the Grand Voyages, HAL arranged complementary shuttles in the ports whenever it was feasible. This was a huge help especially for those touring independently. In only one port did I have a problem with the shuttles. That was in Dutch Harbor where there were only two buses in service and no HAL shore excursion offered. Many passengers resorted to roaming taxis. There were a few other port challenges mostly out of HAL's hands but with a trip this long no one expected perfection. HAL did their best to ensure a safe and enjoyable experience for us all. HAL provided us all with a plethora of pre-cruise documentation and throughout the cruise. We received plenty of port information sheets, maps, ship logs and multi-page Explorer Guides to the ports with things to See and Do, shopping info, dining, sightseeing suggestions etc. At each foreign port we receive an extremely handy card listing essential foreign words, phrases, and a currency conversion charts that I used in every port. It also listed emergency phone numbers of the ship in port. I made a few minor suggestions to HAL at the end of our cruise. For the Lido Buffet, I suggested adding lemonade as a beverage. I enjoyed it in the mornings poolside. Ice tea is provided but the caffeine makes me feel wired. Tall glasses are needed as it was hard to fill water bottles using juice sized glasses. I missed having no fat milk available at breakfast. I suggested more variety of music poolside. Embarkation was very slow (45 minutes,) which surprised me but we were offered cold water or lemonade. It was just hard to drink the beverage while moving along the line with jackets and hand luggage while trying to complete the health sheet. A more serious problem was the fact that the very comfortable couches in the Queen's Theater are lower than the chairs. If you sit on a couch, it is difficult to see over the heads of people on chairs in front of you. The main problem for us, though, was the absence of flex time dining. In ports, it was a rush to make it to the MDR for our 5:30 Early Dining Time. I have to say that Pondi was always accommodating to our late arrivals. Only once did we have dinner in the Lido Buffet. Many of the excursion buses in Beijing were delayed two hours returning to the ship due to evening traffic jams. We were all treated royally in the Lido restaurant which stayed open late to serve us. It was nice not to have to change clothes for dinner. What I enjoyed most about the ship was the dome over the pool area. We could sit poolside even in Alaska where the temperature was cool. Although we experience very few rainy days, whenever it got a bit windy or cool, the dome was closed. Also HAL adjusted time zone changes eastbound at 2PM instead of the usual 2 AM so we didn't lose any sleep - great idea! The well-maintained ship was comfortable although there were several plumbing problems on the long journey. The ship was just the right size to get into the smaller ports and it was easy to find my way around the ship. Hopefully another HAL Grand Voyage is in my future - what a spectacular way to cruise and be pampered. One unique and valuable bonus offered by HAL is that for every $300 you spend on board, even pre-booked shore excursions and drink packages, you earn credit for a sailing day. We reached three star level a week early due to this bonus and are now only 8 days shy of level 4 stars when you receive complementary laundry service. We booked the Back to Back HAL cruise to the Panama Canal, keeping our same stateroom. So, our vacation lasted an additional 14 days. Due to the high cost of our return flight from San Diego, it was only a little more money to cruise back to FL on the ship and simply drive home. But, that is another review.   Read Less
2 Helpful Votes
Sail Date: September 2012
We took only the first segment, Seattle-Hong Kong, of the HAL Amsterdam Grand Cruise which departed Seattle September 21 2012, and debarked in Hong Kong Oct. 20. We flew Southwest airlines, Oakland>Seattle, and upon landing discovered ... Read More
We took only the first segment, Seattle-Hong Kong, of the HAL Amsterdam Grand Cruise which departed Seattle September 21 2012, and debarked in Hong Kong Oct. 20. We flew Southwest airlines, Oakland>Seattle, and upon landing discovered that one bag had been erroneously sent by Southwest to Los Angeles, where it was discovered on the L>A> bag carousel. Southwest apologized profusely, said the bag could not be returned prior to ship departure, and would be given to the HAL airport people when it arrived, which happened. Southwest gave me a check to buy the missing items that I could recall, and also had the taxi drop us off at the ship. Boarding was easy since everyone else was on the ship. Our cabin was as reserved, dining room table was as requested and our table mates from Canada were good company throughout the cruise. The ship was excellently maintained, clean and everything worked well: elevators, air conditioning, sound system, etc. We were told that the entire ship's staff on this Grand Cruise had been specifically selected and they were the finest HAL crew my wife and I had ever experienced: the waiters, stewards, supervisors, front desk staff, cruise director ( outstanding) , officers, hotel manager, etc. We had very few unusual requests, but all were met with a smile and done well. Food: The dining room menu was the best we ever experienced, with frequent offerings of prime rib, lobster, huge amounts of shrimp dishes, superb soups,salads, outstanding desserts. We were pleasantly surprised that the Lido Buffet was equally good, breakfast, lunch & dinner ( if we chose not to go to the dining room, especially on busy Port days). The food was always varied, appeared attractive, and the friendly servers explained unfamiliar dishes for us. Many dishes in the Lido were cooked right there, as the food in the pans was taken by diners. There were several excellent outdoor deck buffets, limited only by the number of deck electrical outlets for cooking. The dessert bar in the Lido always had a great variety, breakfast pastries were superb and varied, and the breads were also quite good. There was an Asian station in the buffet with different Asian dishes at lunch and dinner. There was a sushi station daily at lunch. There was also a Pizza and pasta station daily, which my wife ( pizza fan) says was excellent. The pool deck area had a hamburger and sausage and another pizza counter, all of which were freshly done throughout the day, but hard to compete with the great inside buffet. Food service: The dining room waiters were efficient, wee eager to substitute another entree if the chosen one was not what you thought it would be. The kitchen chefs provided items not on the menu if requested in advance ( escargot, some other items). The Lido staff rapidly cleared tables, provided ice water and coffee to the tables as needed, helped people carry plates to tables if needed. Entertainment: The showroom shows were varied. We saw the same HAL musical reviews we had seen on other voyages, since HAL keeps a costly show on stage for about 3 years. The singing and dancing was good, since the shows were familiar to the performers.On other nights,the guest singers, musicians, magicians, were good, generally better than on some other cruises. The movies shown in the Wajang theater were generally poor, films that might be shown on TV. but not in movie theaters. When we were in Japanese ports, HAL showed older Hollywood Japan-themed films from the l960's that although dated were appropriate for the location. There were several musicians who appeared in the top deck bar (Crow's Nest?)who were quite entertaining. Lectures and enlightenment: In addition to Barbara the port lecturer, the ship also had Mr. Salinger, a well travelled author, who provided much background information about Japan, China, Russia, and the the maritime industry. There was another lectuer wo is a Ph.D. naturalist who provided much information about marine life, Fish in particular, as well as other talks on nature. On board shopping: Miserable. Limited stock, inflated prices, little variety. Clerks were courteus & helpful, but limited to what management chose to put in the stores. Tailoring: A Chinese tailor boarded in Japan, measured men & women for shirts, suits,etc., which would be made while we were at sea and delivered in Singapore. We did not get anything. Ports: This cruise had a full time extremely experienced port lecturer, Barbara, who provided complete information about each Port before we reached it, so that we could use local transportation, walk to nearby scenic areas, and know what to look for on the tours and excursions. Library and computer area: The librarians were knowledgeable, helpful in finding a book, even if in the off-limits storage area. The computers were slow as they often are, but the computer technician was as helpful as possible considering the incredibly slow computers. Front desk: More knowledgeable, helpful, courteous than any staff we ever before experienced. Officers, cruise director: Outstandingly helpful, courteous, honest. Captain kept passengers informed as needed. Cruise Itinerary: The North Pacific was extremely rough, with huge swells, and much ship motion. A storm prevented us from reaching our first port, Kushiro in Northern Japan, and we sailed very close to the uninhabited Russian Kurile Islands, and into the Sea of Okhotsk before reaching first port of Hakodate.The Captain modified the actual course to avoid as much of the storms as possible. Excursions: We arranged, months earlier , to take private excursions in every port and cannot report on the Amsterdam Shore excursions. Piers: In every port, the ship docked as close as possible to the center of town: In Shanghai we were on the edge of the Bund, In Nagasaki downtown and one block from the tram station, in Yokohama ( for Tokyo) we were within a few blocks of a shopping center, and a local (that weekend) German Beer and Harvest Festival. Kobe was similar. In Hong Kong, we were at the Ocean Terminal, two blocks to the Star Ferry or Peninsula Hotel. Debarkation: efficient, easy. Our luggage was on the pier and we took a taxi to our hotel nearby, since our return flight was the next day. We took an airport bus ( about $10 USD each) from our hotel to the new Hong Kong airport, about 45 mins. drive. That bus picked up passengers at three hotels, put luggage down below , and unloaded us at out airline entry area. There are numerous luggage trolleys outside the entryway to carry bags to the ticket counters. This was the finest cruise we ever experienced, on any cruise line, and one which future cruises will be compared with. We think the underlying reason is that this was a 'Grand Cruise' which is more costly than regular HAL cruises, and well worth it. The Chef and kitchen staff produced great meals consistently, which proves that "it can be done." Read Less
2 Helpful Votes
Sail Date: January 2012
We travelled on the ms Amsterdam for 32 days from Buenos Aires to Sydney... Highlights were certainly Falkland Islands, Antarctica, The big waves near South America, Easter Island, Tahiti, and a bonus visit by Ball's Pyramid. The ... Read More
We travelled on the ms Amsterdam for 32 days from Buenos Aires to Sydney... Highlights were certainly Falkland Islands, Antarctica, The big waves near South America, Easter Island, Tahiti, and a bonus visit by Ball's Pyramid. The food for the most part was very good. Service at our table was a bit slow, resulting in cool food. We switched tables to a quieter one, and the service and food temperature improved markedly. Cabin stewards were great, as were the rest of the staff. Met lots of interesting people, and lots to do every day. Biggest downer was once we got to the hot climates, the air conditioning was on full freeze mode in the Restaurant and show lounge and Ocean Bar... and my two travelling companions came down with severe colds... which they are still fighting several days after leaving the ship. Overall... a great trip and we would recommend to anyone. Details: Background Information Since we were travelling to the Cruise in Winter from Western Canada, we left 6 days before the cruise to get to Buenos Aires on Air Canada on a 20 hour series of 3 flights. This also allowed us to get over jet lag, and see some of Buenos Aires. Hotel Info There are many Apartments available on a Bed and Breakfast basis in B-A We chose one not right downtown, which worked out well, after we sorted out the lack of breakfast service, and bought our own to eat in the fully equipped apartment. We travelled in B-A on local busses, trains, and underground, and twice on a TAXI. The local transport is very good, and very inexpensive. Need to pick up a SUBE card at post office or other suppliers, for which you need your passport, and then travel is easy, as buses only take coins otherwise which are in short supply. The scheduling program on the internet is awesome... just click in your destinations, and it shows the whole route for five busses. Ship Info The Amsterdam was on a 112 day world cruise... still is, as I write this. In booking a segment, you cannot specify your room beforehand, and our request for two rooms near each other was not heeded. We would up with the one we wanted, but out friend had an "upgrade" from an inside what we thought would be across the hall, to a porthole cabin right at the front, down a deck, and half way across the ship from us. HAL did offer a closer room, but only for an additional charge, which was not accepted. We were not impressed. The world cruise attracts those who can get away for 112 days, thus an older crowd. We saw only one guest child on board! The ship was not quite full, and thus there was only minor waiting anywhere... elevators were quick, only a couple of people ahead of you at most in any lineup for food at the Lido, and choice of places to sit anywhere. The staff were generally very happy and helpful. Activities There were lots of activites on board, and the problem was to choose. Some entertainers were a bit amateurish, and the clientèle were very vocal in the hallways about this. Others were first class, and there was a good variety. The Mardi Gras evening was an all out effort, with special entertainers from New Orleans, awesome decorations, food, and drinks. Service Service was generally great in the Lido, but was slow in the La Fontaine Restaurant. We eventually moved tables to another area, due to the very high noise level at the back of the restaurant due to the low ceiling, and some very boisterous tables near us... and the service improved also. Port & Shore Excursions We chose to organize our own port excursions, and they all worked out. Most frustrating thing was that the independent travellers get the back of the line on the tender ports, waiting nearly 2 hours till the HAL tour guests, and the 4 and 5 star mariners (who comprise a considerable portion of the travellers on the world cruise, many who have made several world cruises on HAL) have got off. We feel that HAL should allow a small percentage... like 20 percent... of each tender to have independent travellers on a first come first serve basis, rather than holding them all. Both Falkland Islands and Easter Island were the highlight ports of call on this trip... and of course the awesome scenery in Antarctica. Stateroom We had an outside cabin on the Lower Promenade deck, just a short walk to be on the deck without the cost of a balcony. Facilities were good. We had a problem with the plumbing due to the rough weather, and it was repaired quickly. Note you need to bring a multi plug adapter if you have more than one thing to plug in. Dining We enjoyed having breakfast brought every morning to the cabin. For some reason, which we never found out, we only had 5 formal evenings rather than the 9 originally planned. I would have been annoyed if I had rented a Tux... There were probably 2/3 of the men with Tuxes, and the rest in business suits...we met some who didn't bring any formal wear and just ate in the Lido on formal nights. Food was quick and hot in the Lido. Lots of choice. Food was good in the La Fontaine, but we could see the repeats on the menu as the trip continued. There were many complaints we heard about the temperature of the food, and it seemed there was some effort to improve this. The general quality and appearance and choice was awesome, considering we were in the middle of the Pacific ocean many days away from "land". Disembarkation Since there were less than 300 leaving in Sydney, and the disembarkation was spread over two days, we just walked right off the ship, picked up the bags and walked through Customs... no hassles at all. Read Less
2 Helpful Votes
Sail Date: September 2011
Mom in 50s, traveling with 18 year old daughter. OK, so we don't really fit the Amsterdam's demographic, but we have traveled on the ms Amsterdam before (to Alaska, and to South America/Antarctica), so we thought we knew what to ... Read More
Mom in 50s, traveling with 18 year old daughter. OK, so we don't really fit the Amsterdam's demographic, but we have traveled on the ms Amsterdam before (to Alaska, and to South America/Antarctica), so we thought we knew what to expect. Our Grand Voyage was a 70 night cruise, visiting many ports in the Far East, Australia, and a bit of the South Pacific. We sailed from our home port of Seattle, which was convenient but enabled us to take far too much luggage. The embarkation procedure was efficient. The ship was just as we remembered it; immaculately clean, an extensive art collection, beautiful floral displays. Our room, on this cruise, was an inside cabin on the Verandah Deck. We had plenty of space for storage and to move about. No noise issues. In the first hours, our Cabin Stewards made sure that they introduced themselves, and that we had everything we needed. In spite of the fact that they are now responsible for many more rooms than in the past, our Cabin Stewards did an amazing job of keeping our room clean. They still took the time to make a towel animal each night, too. We prefer to eat in the Lido, rather than in the LaFontaine Dining Room. We find that the food is just as good, but we have the advantage of being able to mix & match entrees & sides, rather than having the set plate combos that are served in the dining room. The dining room stewards on the Lido are absolutely outstanding! It took only a few days before they called us by name, knew where we preferred to be seated, served our beverages as we liked, etc. Another benefit of eating on the Lido, is that the staff are much more willing to socialize with the guests. We loved the opportunity to learn about Indonesia. On this cruise, we ate a few suppers in the Pinnacle, which we found to be excellent. Although we attended a Le Cirque night, both of us much prefer the Pinnacle's regular menu. Our ports on this cruise were many & varied. We only participated in a couple of excursions, sponsored by HAL, as most were quite overpriced. Before the cruise, I was actively involved in our Roll Call, so I was able to both organize & participate in several Cruise Critic excursions. These were all excellent - and a great value. we had a travel guide, who was supposed to share information about each port. Unfortunately, it became clear that she would sometimes use her role to get people to purchase HAL's shore excursions, rather than supporting people who wanted to visit the ports independently. The evening entertainment was not what it used to be, although there were a few, very good performers. The best shows, were those put on by the crew. We had both an Indonesian & a Filipino Crew Show on this cruise. Day time activities, on sea days, varied minimally from day to day, but there were a wide range of activities available; sports, educational lectures, water color classes, etc. We had 4 guest chefs who were on board at different times during the cruise; all provided excellent demos in the Culinary Arts Center. When we disembarked in Long Beach, CA, the process of leaving the ship was well thought out & organized. Unfortunately, the process fell apart once we were reunited with our baggage. The lack of sufficient porters resulted in mayhem. Our Grand Voyage was exactly that - Grand. We spent 70 indulgent days aboard a beautiful ship, with an entire crew that provided truly loving care. We traveled with a fascinating group of passengers. We were never bored, nor homesick. The only significant disappointment, was having to leave the ship at the end of our cruise. Read Less
1 Helpful Vote
Sail Date: September 2010
At sea for sixty-nine days found the majority of us sad to arrive back in San Diego. Every aspect of this journey was beyond belief. Despite unfavorable weather conditions, our Captain guided this ship around a hurricane in ... Read More
At sea for sixty-nine days found the majority of us sad to arrive back in San Diego. Every aspect of this journey was beyond belief. Despite unfavorable weather conditions, our Captain guided this ship around a hurricane in Hong Kong, a volcano in Indonesia, flooding in Vietnam and Cambodia, and we, as passengers, never gave a thought to our safety or to the bad weather we could have encountered. Dinner, dancing, shows were provided nightly. There were many formal nights - reminders of what 'crossings' were to the wealthy of foregone years. Champagne flowed, music drifted from different areas, stellar service in a professional manner was a constant. Yet, there was this feeling of family, of caring. Nothing was too much to ask for - and there was never a tone of any type used, no attitudes possessed this crew. They were there to help and please us in whatever why they possibly could and that is what they did. Oh, and did I mention the smiles -- so many wonderful broad sincere smiles to greet us every place on this ship. The crew were from Indonesia - what a honor they are to their country! Asia and Australia were educational for those of us not visiting these countries before. The Ports of Call worthwhile. So grateful to be able to see these great wonders, such as the Great Barrier Reef and Great Wall of China. Overland in China was fantastic with lovely top-drawer hotel and dining accommodations. At the end of the day, I always go back to thoughts and longings for the ship and its crew who truly provided us with the main ingredients for a beyond belief experience in travel. Read Less
8 Helpful Votes
Sail Date: January 2013
We greatly enjoyed the 2013 HAL Grand World Voyage (115 days) on the ms Amsterdam. It's a little sad getting back to the real world after the adventure, the glamour, and the pampering over the past four months. However, we do have ... Read More
We greatly enjoyed the 2013 HAL Grand World Voyage (115 days) on the ms Amsterdam. It's a little sad getting back to the real world after the adventure, the glamour, and the pampering over the past four months. However, we do have some fabulous memories. In case it might be useful for anyone else, the following is a wrap-up of what this incredible journey was like for us. When we started the World Voyage, our hunch was that 115 days might drag on forever, but it didn't -- the time actually flew by. We felt very comfortable with the daily schedule and began to think of the ship as our home that was being magically transported to places around the world about which we had always dreamed. Many other destinations that we thought we would never visit in our lifetimes turned out to be equally intriguing and exciting as well. This was truly a once-in-a-lifetime experience. General Impressions The ms Amsterdam is an excellent sized ship for a world cruise. It's big enough to contain everything a person could possibly need in a home-away-from-home: several excellent dining venues, lounges, theatres, classes, deck chairs, etc. Although it's classed as a medium-sized ship, the Amsterdam had many of the advantages of a small ship: we recognized most of the passengers and staff (and knew many of them by name), and it wasn't a long walk from one end of the ship to the other. Our stateroom (Verandah Suite) never felt confining; there was enough room for everything we brought with us. The ship's staff and crew always reacted positively to passengers' comments or requests. We frequently observed them going out-of-their way to ask if guests needed assistance. Especially striking was the positive, helpful attitude of the "Front Desk" (Guest Relations) staff on this Grand World Voyage. Without exception, they were always friendly, always cheerful, and always willing to help. We have never encountered anything like this on other cruises. Bravo! The Cruise Director, Bruce, seemed to be especially attuned to the special needs of guests on a long journey such as this one. We understand that Bruce has been with Holland America since 1992 and has served on 18 Grand World Voyages -- nine of them as Cruise Director. We can't say enough about Bruce; he is undoubtedly one of a kind and a real asset to Holland America Line. We packed almost exactly the right things to bring on the cruise, due to our reading of numerous message boards on the Internet, including CruiseCritic.com. Pre-cruise assistance from Holland America was almost non-existent. Perhaps they believe that pre-planning should be simply personal preference, even for people who do not cruise often. For this itinerary, both us brought too many cold-weather clothes (e.g., sweaters and jackets were not needed). The weather was beautiful almost the entire four months -- remarkably good luck! - We never had seriously rough seas -- a few days of gale force winds, but nothing serious. That's really amazing for spending this much time on the open ocean. - Temperatures were moderate to warm the entire time, with the exception of early in the cruise along the west coast of Peru until we left the cold Humboldt Current. There were also cool rainy days in Cape Town and Richards Bay, South Africa. However, it needs to be said that these "cool" periods meant temperatures were in the low 60s. - During the early part of the cruise we missed two tender ports -- Easter Island and Rarotonga -- due to windy conditions and moderate swells. However, as we went along, local people in many ports told us that we must have brought good weather with us, because "the day before you arrived it was terrible weather." - In Asia and Africa, we had a few days with brief rain spells that didn't spoil our enjoyment in visiting these locales, including Nha Trang, Sydney (Day 2), Albany, and Cape Town (Day 2). The rain for our mini-safari from Richards Bay was uncomfortable and limited wild-animal viewing, but we liked the experience nonetheless. - Captain Mercer always kept us updated on meteorological conditions and any future weather or sea problems that we should anticipate. Things We Liked No decisions, no work, no worries for four solid months Free time for us to do as little or as much as we wanted to do We went places we never thought we would ever see (e.g., Tasmania, Sri Lanka, Namibia, Devil's Island) The two weeks we spent visiting New Zealand & Australia (actually 3 weeks, if sea days are included) were absolutely great. These two countries made a very favorable impression on us -- wonderful ports and wonderful people; we left reluctantly, wishing we could stay longer. Touring some of the most renowned cities of the world (e.g., Sydney, Hong Kong, Singapore, and Cape Town) with free time built into the schedule was exciting and enjoyable. The desert experience in Namibia of riding in 4x4 vehicles on the very tall sand dunes was a thrilling adventure beyond our expectations. Professional entertainment in the Queen's Lounge almost every night aboard ship for four solid months was enjoyable. There were at least 60 different acts; some were hits and some were misses -- that's understandable. We did hear complaints from veteran world-cruise travelers that there were no "big-name" entertainers this year as they had seen in the past. Nonetheless, we went to the shows almost every night. That's something most people can't do at home. The 6-person Amsterdam Orchestra was superb. The orchestra remained intact (no changes in membership) for the entire four-month journey. Their challenge was to accompany each of the visiting professional singers and solo artists nearly every night, with a different style and tempo. They were always the perfect complement to the guest performers. As we understand it, the orchestra members receive their music the day of the performance and then do one rehearsal. We don't know how they managed this so well. Outstanding meal programs -- a wide variety of selections, superb preparation, wonderfully presented and served. Preparing 5,000 excellent meals per day for passengers, crew members and officers for four solid months in locations all over the world must be a huge challenge. Holland America delivered supremely well. The main dining room and Lido buffet offered consistently excellent food served by correspondingly excellent staff. We were very lucky to be assigned to a table at dinner in the main dining room with two other couples with whom we were compatible and whose company we enjoyed for the entire voyage. Other passengers were not so lucky. Pinnacle Grill is an excellent specialty restaurant on the Amsterdam. The atmosphere, staff, and food quality were always superb. Much of this can be attributed to the managers -- Kim & Tina -- who are first-class professionals. The ship has a particularly good library, including two librarians on-duty for the full cruise, as well as a book club, and a book exchange. There were many special benefits (perks) for cruising on a Holland America Line Grand World Voyage that we greatly appreciated. These included the following: - Pickup and delivery of luggage from our homes by FedEx one week before departure was a brilliant and prized benefit for Grand World Voyage guests. At the end of the voyage, our luggage arrived at our home by FedEx one day after cruise disembarkation. - Complimentary shuttle busses available at every port where it was needed - "Good Morning Amsterdam" TV show taped before a live audience every sea day - Special gifts for all World Voyage passengers on many formal nights - Ship-board activities, including photo contests, HAL Chorale, book discussion groups, exploration speakers, sit & knit group, and many qualified instructors on varied topics such as dancing, tai chi, watercolor, arts & crafts, bridge, etc. We heard someone say, "If you're bored on a HAL world cruise, then you're a boring person." - Special events in the Pinnacle Grill -- Captain's Dinner, Murder Mystery Shows, Le Cirque - Special educational emphasis on regions where we were traveling was especially well done. We clearly felt a cultural immersion at many ports, and we thought it greatly enhanced our experiences. These included Travel Guide Barbara's presentations, selected local menus in the dining rooms, country-oriented pool deck parties, as well as folkloric shows or local performing groups brought onboard the ship for entertainment. - Several-day visit by Holland America's CEO indicated to us the importance the cruise line places on the Grand World Voyage and on its guests. - Very big, labor-intensive (for the crew) special party in Bali, arranged to coincide with the HAL CEO's visit, was just amazing. - Two highly talented dedicated florists were onboard for the entire cruise, and they created beautiful, artistic fresh flower arrangements all over the ship which were refreshed frequently -- wow, they were great! - On this long voyage, crew members seemed to enjoy getting to know the passengers, including their drink and food preferences. - Medical and dental department on board for the entire cruise. One of us had an abscessed tooth and might have had to leave the ship if the dentist and his equipment had not been available. We were aware of other passengers that were treated by the medical staff for broken limbs and other ailments. Travel Guide Barbara has been a staff member on 15 world cruises and has worked for Holland America for more than 20 years. She presented a 45-minute lecture in the Queen's Lounge several days before every one of the port calls on this cruise. The insights she passed along were always pertinent, useful, and based on her experience. She never pushed shopping at particular stores, rental car companies, etc. The Digital Workshop (sponsored by Microsoft) was very well done. "Techspert Tom" was an unusually good asset for the cruise. He is one of the best personal computer teachers we have ever encountered -- relaxed, patient, knowledgeable, and always current on new technology. His classes were informative, and he even tailored some of the material for the world-cruise experience. We congratulate Holland America and Microsoft for developing this relationship. Areas for Improvement For passengers, use of the Internet was expensive, and reliability was spotty during long stretches. We were very happy that some access was provided, especially for this lengthy cruise when it was essential for many of us to stay in touch with family or to communicate in the event of an emergency. We were frustrated with the limited bandwidth onboard ship. We understand why reliability is so bad when we are in the middle of the ocean or in less-developed parts of the world. However, that doesn't mean that we were happy with the situation. Holland America was very late in sending detailed information to passengers in sufficient time before the cruise. Even though most of us made reservations more than a year in advance, they waited until the last minute to give us the details we needed for advance planning. As an example, we would have preferred knowing the themes for the 19 formal nights at least 3-4 months in advance, for shopping purposes, but that didn't happen. We talked to passengers who never received advance information, and many others who received theirs only days before their departure from home. We didn't understand the need for 19 formal nights on this voyage. That's too many, for myriad reasons. Perhaps we could understand having one formal event per week. The Grand World Voyage was 16 weeks long, so 16 formal nights should have been the absolute maximum number. We paid a lot of extra money for a stateroom with a verandah we couldn't use, because guests in the adjoining stateroom used their verandah for cigarette and cigar smoking many times during each day. Spending a day on Easter Island was one of our reasons for booking this particular Grand World Voyage. Getting so close, but not being able to go ashore due to choppy seas, was a big disappointment. That much being said, we believe Captain Mercer made the right decision to curtail tendering passengers to the island; we don't fault him in any way. We were just frustrated that the opportunity eluded us. We found this hard to believe, but apparently fellow passengers could not be trusted. Early in the voyage we put refrigerator magnets, from the ports we visited, on the outside door frame of our stateroom. Our Bora Bora magnet disappeared after a few days (obviously stolen), so we removed the magnets off our door. Down the hall, another room was doing the same thing, and despite their magnets also being stolen, they continued displaying them. After about 2½ months, five of their magnets had been stolen. They put a sign on their door asking that the magnets be returned; but, of course, they weren't. By the end of the voyage, eight magnets had been stolen from their door frame. Unbelievable! Summary Holland America's 2013 Grand World Voyage was everything we had hoped for, and more. We had wonderful experiences that will remain with us forever. Read Less
2 Helpful Votes
Sail Date: March 2010
The original intention of this cruise was to get us to or near Japan where we would visit with old friends. This was actually a segment of a segment of the world cruise that was meant to begin in Mumbai. When we saw a shore excursion ... Read More
The original intention of this cruise was to get us to or near Japan where we would visit with old friends. This was actually a segment of a segment of the world cruise that was meant to begin in Mumbai. When we saw a shore excursion opportunity to Angkor Wat we priced it and decided to begin the segment in Singapore instead, and spend what we would have spent on shore excursions for a three day holiday in Bangkok, three days in Siem Reap (for Angkor Wat) and three days in Singapore where we would meet the ship. The cost of those nine days in 5 star hotels and air from Bangkok to Siem Reap and Siem Reap to Singapore equalled what we would have paid for a two and a half day shore excursion offered by HAL for each of us! Such are the costs of shore excursions. The Ship The vessel is what you would expect from one of HALs flagships. It seemed to be in terrific condition. From cabins to public rooms, the ship is beautiful. I didn't see evidence of aging. Our cabin had a leak in the bathroom and there was an occasional odor of diesel fuel just outside our door, but neither interfered with our enjoyment of the ship. People are always interested in food. HAL seems to be putting the money out in the food and beverage department. The usual comfort food was available poolside, as was an assortment of pastries for a good part of the day in the Lido. Breakfasts were unremarkable which is not a bad thing. They were breakfasts and hard to fault in the Lido or DR. Lunch was a different matter. The stir fries were awful, and truly an embarrassment. The vegetable chicken stir fry had a single piece of chicken and when I asked where the vegetables were, the server found one with his tongs and added it to my dish. I would not mention it except that I saw a video of the executive chef talking about his wonderful "fresh fresh fresh" stirfries so I thought it was worth a notation. I think dinner was what you would expect for a vessel catering to North American taste. The steaks in the dining room were of generous portion. I don't think they did vegetables well and on the whole I thought dinners sort of missed. Or - it may just be that we don't eat those sorts of dinners anymore. I heard no one speak of the food in either positive or negative terms. Oddly enough, complimentary champagne flowed on two nights. As to the atmosphere of the ship, well, that was a big surprise. We were used to going on vacation cruises with other people going on vacation cruises - with all the positive energy that that implies. Cruisers are usually excited, and that rubs off on the crew. Well the majority of people on this ship had been aboard for a very long time, with a long time to go. They were "residing" on the ship as opposed to cruising on it. It seemed to be less a vehicle for a cruise than a giant apartment building with a rolling view. The atmosphere was flat. You saw it in the passengers and you saw it in the staff. I have never seen staff so ambivalent. Not nasty or lazy - they just didn't take the pains to give a darn. This was an observation confirmed to us by other cruisers who came on for a while in Singapore. "Boring" was the word that kept coming up to describe their experience. The ports themselves were interesting. Cambodia and Viet Nam were both worth the visit. though the port was quite a distance from Ho Chi Minh city. I would say I do not agree with HALs new policy of requiring no signature for beverages purchased under $20. I myself have disagreed with charges on my cruise bill on previous cruises and by producing the original signed bill, the issue was resolved. Business should be done in a business-like manner, and charges should be signed for. Bills, however small, must be signed for in the shops. When I enquired as to why, they said their experience was such that bill signing was deemed to be imperative. I agree. Also, HAL has a policy of not allowing your internet time to lapse if you are still connected with your computer. The rationale is that it is a courtesy to allow you to finish your business. But if you forget to log-out and leave your computer or ipod or device connected for an hour or so, you will be billed. I asked the administrator how that could be as it would be clear that a machine was not used over that time. He said Windows machines send message packets out periodically and that constitutes use. So Moral Hazard hit HAL. Wall Street sails the high seas. Guest Relations was surprised to hear of the new policies which are fleet wide. They sent a message to HAL about both issues. HAL sent a subsequent communication stipulating the $20 rule must be followed. I heard nothing about the internet rule. We disembarked in Singapore in what was a smooth process, and we were on our way. Would we sail HAL again - probably, but not based on their performance on this cruise. Read Less
1 Helpful Vote
Sail Date: December 2012
We were on the December 5, 2012 Panama Canal cruise.I booked the a category FF for this cruise through HAL last summer. When the price dropped, I asked for and received a price adjustment. Two days after I made the final payment, the price ... Read More
We were on the December 5, 2012 Panama Canal cruise.I booked the a category FF for this cruise through HAL last summer. When the price dropped, I asked for and received a price adjustment. Two days after I made the final payment, the price dropped on higher-category cabins to $300 pp below what I had paid. When I called and requested an adjustment or shipboard credit, I was offered a Veranda for an additional $599 pp as the only option. After much discussion, they offered me an full ocean view guaranteed cabin for an upgrade - I took it. Just before we sailed, we were assigned a C category cabin, which is on the Promenade deck, with views of the lower part of the lifeboats, ship's railings, deck chairs and other passengers - not exactly a full ocean view. After much arguing and two calls, we were given a D category with a true full ocean view. We were notified before going to the dock that boarding would be delayed due to the Norovirus and special cleaning of the ship. When we arrived at the dock, we were given a letter offering us the chance to cancel the cruise if we so desired. We were committed to sail and looking forward to the cruise, so we declined the offer. Our cabin was very nice, but wasn't fully stocked with items until day 7. Our bon voyage gifts did not all arrive until day 2. We had to ask our cabin attendant for our bathrobes, replacement soap, replacement bath gel, washcloths, and ice. The only way to contact him was by dialing 90, which was rarely answered. We got his card with his name on it on day 10. The self-service laundries were closed until day 15. When we inquired about the ship's laundry, we were told to use the bag in our cabin, which was not there, so they gave us one and told us it would be $20/bag. After much arguing, we got it down to $5/bag, but found out later that if we had argued longer than that, it would have been free (per some fellow cruisers). Smoking rules were not enforced; not were the rules about no non-toilet trained children in the swimming pools. We were in a "Code Red" and babies who could not even walk yet were taken into the Seaview pool by their parents for several days without even swim diapers on (which were also banned from being in the pools). There were also two children on board who were totally out of control and their behavior ignored by their parents. They ran through the formal dining room shrieking many nights; climbed in the windows of the dining room; ran around the tables eating with their hands, and pretty much disturbed anyone unfortunate enough to be seated near them. That was us one night, and I had to ask to be moved in the middle of our meal due to the noise from those kids. They also appeared at almost every 10pm show in the theater, again running throughout the theater and shrieking. I never saw one crew member or maitre d' say anything to that family. When we were at the Atlantis hotel in Reno, there were some children acting similarly in the buffet - in no time, the manager was there telling the parents to control their kids or leave the restaurant. HAL has published rules about what will not be tolerated on their ships - smoking outside of designated areas, babies in pools, and disruptive guests, to name a few - they need to either enforce them or revise them to lower the expectations of their passengers. I have never been on a ship that ran out of food. The Amsterdam did. In the buffet with 1 1/2 hours left to serve, they ran out of potato chips, tomatoes and olives, and were unable/unwilling to replenish the supply. Oh the last formal night, they ran out of the featured Surf and Turf, and it took us 2 1/2 hours to have dinner. At least that got us out at 10:30pm, too late to attend the 10pm show and have to listen to the screaming kids. With Room Service, we rarely got all the items we ordered, and once got 2 carafes of coffee, but only one cup. They had the same five groups of musicians for the 17 night cruise, playing the same music every night. On other cruise lines, we usually get a variety of musicians cycled in. The "Sail-Away" parties on the aft deck were a joke. The single guitar player played riffs and improvised pieces at every Sail-Away - the music in no way reflected either the cruise or the port we had just left. It was not conducive to a party atmosphere. Very few drinks were offered or ordered. Actually, that was true most days on the aft pool deck - not many waiters available for drinks or people asking for them. People were going into the buffet and bringing out their own water or iced tea, unfortunately in real glass, so there was a bit of breakage out by the pool with all those bare feet around. The entertainment in the theater was marginal. One performer, a pianist, brought out a blow-up doll to dance with while he jiggled her buttocks and bounced her breasts-pretty cheesy. Another performer balanced a flower on his chin. And they each performed more than one night! Anyway, you get the picture, not really first-rate entertainment. The Art auction emcee gave an informative talk early in the cruise to explain the different styles of art available, to give us a brief history of his life, to introduce us to his assistant, and also to let us know that he was sleeping with her - too much information! Overall, the food in the dining room was good, nothing special. The first week the food in the buffet was not very warm and the pork and chicken was dry and tough. Some of the beef in the dining room was very tough, but seemed to improve later in the cruise (maybe they took on a new supply?). I think the Code Red for so many days really put an extra stress on the crew and prevented them from performing as they would have liked. If extra crew were not brought on board, perhaps they should have been. A cabin steward on our deck told me that he was responsible for 30 cabins, which seemed a little high to me, but I don't know what the average is industry-wide. Also, if you sail into Port Everglades, Fort Lauderdale, be prepared for incredibly long waits at the taxi stand. We waited 1 3/4 hours for a cab, and we started out #4 in line!! By the time we left, there were maybe 150+ people in line. Everglades needs to fix their transportation issues when 7-8 ships come in at once. Our cabbie said that this is a common occurrence. They did call for larger shuttles to take people to the airport - that took the pressure off the taxis, but we still had a long wait to get to our hotel. Anyway, we love NCL and Princess, and only booked HAL because of the ports they visited on this cruise (and the ports were lovely!) and because some of my cruising friends raved over HAL. I guess either different strokes OR we just hit an unbelievably poor coming together of many problems on the Amsterdam. Good Luck if you decide to sail with her. I hope your experience proves to be better than ours. Read Less
Amsterdam Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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