3 Amsterdam Viking River Viking Vili Cruise Reviews

Started in Amsterdam pre boarding and enjoyed the city on our own. We had heard so much positive information about Viking and this tour that we anticipated a wonderful experience. The biggest disappointment was the dining room and the ... Read More
Started in Amsterdam pre boarding and enjoyed the city on our own. We had heard so much positive information about Viking and this tour that we anticipated a wonderful experience. The biggest disappointment was the dining room and the food. Service for all guests at same time (7:00) took over two hours. The room was so incredibly noisy I found myself yelling to be heard. I would think that anyone with hearing issues or aids would find this room to be uncomfortable and impossible to carry a conversation. The staff mentioned that the portions were small because people had complained about too much food being served. Well, there is a difference between small portions and tiny. I realize you can request more food, but after tasting the offerings I was not interested in more of the same. Finally started asking for vegetables. If any were served on the entrée, a few carrots, half a stick of asparagus. Extra veggies consisted of a bowl of carrots, no seasoning with maybe a few peas. I gave up and ate bread and ice cream, which was quite good. The fruit plates I though would be a savior. Not to be. No variety. One fruit per plate, a bunch of grapes, an apple, a pear sliced. I reviewed your recipes on line and wonder what ship those dinners are served on, certainly not on the Vili. Toward the end of the trip we started using the outside sundeck area where a limited selection of food was available and usually cold. The majority of food was over-cooked, inedible and frankly terrible. Read Less
Sail Date May 2017
Was very excited to do this river cruise. The staff were very friendly and helpful. When I booked it, assured family member's life threatening food allergy was not a problem and she would be safe. When boarded, the cruise manager, ... Read More
Was very excited to do this river cruise. The staff were very friendly and helpful. When I booked it, assured family member's life threatening food allergy was not a problem and she would be safe. When boarded, the cruise manager, the house manager, the chef and the wait staff all assured us they were aware of the serious allergy and the issues of cross contamination, especially since their kitchen is small and the chef wipes his hands on his apron between dishes. Half way through the cruise, they prepared a meal with the allergen. She was offered an appetizer which she was assured was safe but she did not know was prepared at the same time as the other dish. Within minutes she went into anaphylaxis, had to use 2 EPI pens and the boat pulled over to meet an ambulance. She was treated in a local ER and then returned to the boat. The rest of the trip was ruined. She missed many events and just did not feel good. She ate food she brought with her from that point on. The whole issue could easily have been avoided as they did not have to have include that dish on the menu. They offer both included and "optional" tours during the journey. The optional are guided tours at a price. A couple of the guides were excellent and really informative. The rest were marginal. Many of the tours were places we could have done on our own at a 1/10 of the cost. There was a pressure to tip the guides, the bus drivers and big,big pressure to tip the staff at the end of the trip. Made to change boats the last 3 days due to "maintenance" needs, new staff seemed unhappy and never stopped cleaning the public areas, so we were constantly having to navigate around the vacuums and brooms. Both boats had strange little bed pillows we all made constant jokes about. On the 2nd boat, when first checked in, had to have the bed linens changed 2X due to hair on the sheets and the bath floor mopped as so dirty. The best part of the trip was meeting some delightful other passengers. Loved being on the river, seeing the castles and next time will explore renting a private barge instead. Read Less
Sail Date November 2016
Booked this cruise because the promotion advertising looked like it was what we wanted and the sailing date suited. Reserved a two room veranda suite on deck 3, these cabins are directly under the walking/ running track on the top deck ... Read More
Booked this cruise because the promotion advertising looked like it was what we wanted and the sailing date suited. Reserved a two room veranda suite on deck 3, these cabins are directly under the walking/ running track on the top deck which results in overhead noise even though it is supposed to be a walking track that is restricted 8pm to 8am. The other disappointment was that the large window ( 2m x 2m) double glazed window was shattered this we were told happened on the previous cruise and they had been in touch with maintenance to make repairs further down the river, an apology and a bottle wine was given but the window was never repaired. The cabin steward was excellent as was the concierge who booked special city tours for us. The food was a big disappointment, at times it was over cooked, bland and vegetables were only served if you ordered the steak which was in my opinion the best selection on the menu. The waiters in the dining room were not skilled in their service, I would suggest they go and wait tables on a Princess Cruise to see how it down correctly. Dinners were not reminded to use the hand on entering the dinning room. The smorgasbord served in " Aquavit " lounge had a better selection at lunchtime than the dinning room, I would liked to have seen "sneeze covers" on the food, that might explain why a large number of passengers appeared and sound like they had a cold. Would I cruise with Viking again? Definitely not. Read Less
Sail Date August 2016
Viking Vili Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 4.0 4.6
Entertainment 3.0 4.2
Public Rooms 4.0 4.5
Fitness Recreation 1.0 3.6
Family 1.0 3.6
Shore Excursion 5.0 4.6
Enrichment 4.0 4.5
Service 5.0 4.7
Value For Money 4.0 4.2

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