1. Home
  2. Cruise Lines
  3. Travelmarvel
  4. Travelmarvel Sapphire Review
  5. Travelmarvel Sapphire Cruise Reviews
Cruise Ratings
See Reviews For
3 Helpful Votes
Sail Date: June 2018
Always wanted to cruise the rivers and see the locks. We had done two cruises before but they were on large ships. We found this cruise ship to be a bit small. When the roof was closed due to the locks, there was only the lounge to go. ... Read More
Always wanted to cruise the rivers and see the locks. We had done two cruises before but they were on large ships. We found this cruise ship to be a bit small. When the roof was closed due to the locks, there was only the lounge to go. Only one dining area. Food was great and service excellent. But meal times were bedlam with people rushing for tables and lines waiting for service at the buffet. It was amazing cruising along the rivers and the views terrific. People arrived on the ship coughing and sick, by the time the cruise was ended MOST people were coughing and sick. You could not escape it. The staff were telling peole to use the hand sanitiser. The bus trip to Plague after the cruise while beautiful country everyone was coughing. Being all in the one bus with recycled air, you did not stand a chance of not being sick. We were told the cruise before us a lot of peole were sick with coughing etc. Read Less
23 Helpful Votes
Sail Date: July 2015
In general we found the comments made on Cruise Critic by “Traveling Sketcher” to concur with our experience. Having been in a number of service industry businesses including a Cafe, we have some knowledge in regard to the concerns we ... Read More
In general we found the comments made on Cruise Critic by “Traveling Sketcher” to concur with our experience. Having been in a number of service industry businesses including a Cafe, we have some knowledge in regard to the concerns we observed during our trip. After raising a number of these concerns with staff members in a courteous and respectful manner and having them either ignored or dismissed there seemed little point in pursuing matters further during the trip. While in general the vessel presented well, the cabins were pleasant and comfortable the hygiene, food and drink quality and aspects of service left a great deal to be desired. On the third day my wife was taken ill with flu like symptoms and spent most of the next three days in bed. During that time it became obvious it was spreading among both passengers and crew. Disturbingly I noticed two of the restaurant staff, open mouth coughing while carrying food and drinks. There were a number of passengers that had to seek medical attention ashore including one transported by Ambulance. I thought I was fortunate that I seemed to get a mild dose of this ailment but the cough persisted. A week after our return I was taken very ill such that I had to have chest X rays, swabs and 3 courses of Antibiotics. We both still have a persistent cough three week after returning. While we agree the operator’s can’t control it if people come onboard with ailments we question whether it is entirely the case. The following observations could suggest this is not an isolated incident. 1) The Cruise Director devoted a very lengthy section of her welcoming address to illness and how medical assistance could be sort in a number of ways. 2) The Hotel Manager at the same event was most insistent the hand sanitizers (only 2 available) be used and that this would be policed rigorously, unfortunately this was not the case at all. 3) Very high dust loading in the cabin, each morning the cabinet tops were covered in dust despite being wiped clean daily. This may be ineffective or poorly maintained vacuum cleaners. The dust and the air-conditioners could be a carrier of viruses and bacteria. 4) The same appears to have occurred in June as stated in the Cruise Critic review, “To top off our experiences was the issue with ship hygiene. About half the ship had colds and a severe cough which spread rapidly, almost becoming an epidemic. Hygiene was not addressed by ship’s officers at any time, in fact was totally ignored, expect when they had to order doctors on board to treat those infected.” Restaurant 1) Food substandard to fair at best, soups in general were watery, flavourless such that after three tries could not face any further. 2) Appetizers were tiny pretences that were more plate decoration than anything. Example two shaved slices of meat about 25mm by 90 mm a small green leaf and some dressing. It had been sitting sometime as the meat had adhered to the plate. 3) Main meals seemed to be an attempt at nouvelle cuisine but with few exceptions were bland and appeared to be using second tier produce. Fish identified as Blue Whiting when served was part raw and some of the part that was cooked was very tough to cut never mind eat. 4) The staff tried to provide a reasonable level of service but seemed overwhelmed at times. In some instances did not or chose not to understand. Example of why raising concerns was pointless - Lamb rack 4 tiny pieces of meat described as medium rare but were predominantly raw. When mentioned to wait staff member the response was “Where I come from this is medium rare” 5) Flies were common in the dining room and no effort to control them was evident. Mentioned to Cruise Director with no result, drew to the attention of senior restaurant staff member, “We cannot control this” was the response. A small cockroach was also observed on the window sill in the restaurant. 6) Complaints seemed to be a source of amusement at times with staff and senior staff equally amused. 7) My wife prefers a dry white wine and at one evening meal she was offered a Riesling and asked if there was a dry alternative and was provided with one. A different staff member offered a Riesling refill and when asked for a dry white said there was none available. When asked if she could check the response was “You want me to go to the fridge and come back and tell you the same thing, what you had before was left over from Lunch service”. When we tried establish if there was any dry white wine onboard we were advised the Supervisor would have to be consulted. The wine was provided with an evident display of displeasure. Having travelled extensively this is the first time we wanted the trip to be over before it was finished. Read Less
21 Helpful Votes
Sail Date: June 2015
After having done nearly 20 ocean cruises, and hearing so much praise about river cruising we thought we would enjoy an Amsterdam-Budapest river cruise. We booked APT Travelmarvel. What a disappointment. Overall it was disappointing and ... Read More
After having done nearly 20 ocean cruises, and hearing so much praise about river cruising we thought we would enjoy an Amsterdam-Budapest river cruise. We booked APT Travelmarvel. What a disappointment. Overall it was disappointing and definitely not value for money, although the scenery was interesting and the same as other ships experienced. The cabin was very adequate with floor to ceiling sliding doors and a surprisingly large bathroom, although naturally not as large as ocean liners. There was a fridge and safe in the cabin. There was only one dining area. The meals were average and although there was a very limited range of wine and beer at meal times, drinks at other times were not complimentary. Meal times were bedlam, particularly at dinner time. It was almost impossible to sit with friends and tables could not be reserved and other travellers rushed tables as soon as the dining room doors were open. Not that there is any problem dining with various people, some who were pleasant and some non-communicative and unfriendly. That is human nature. The waiters were very efficient and friendly, and the cruise director had incredible local knowledge of every port we visited. We did not feel there was enough free time at some stops and at others the stopping time was too short, and while local tour guides on the whole were very knowledgeable, several were downright boring. The novelty of the locks wore off after the first few. One of the major problems was NOISE. There were no quiet lounge areas where you could sit and talk with other passengers. The only lounge area seemed to continually have groups talking in the loudest of voices, making it difficult to concentrate on reading, using the internet or even engaging with other passengers. The local entertainment that came on board was superb, but after their show had finished the room seemed to be converted into a teen disco. Very loud disco music was played by the DJ/keyboardist. It was almost impossible as 60-70+ age group passengers crowded on to the dance floor solo (no partners required) and gyrated, yelled and threw their arms in the air. No conversations again were possible. And the more they drank the rowdier they became. So do no waste your money on a Travelmarvel river cruise which unbeknowns to us, was the bottom of the rung in the APT fleet. The bonus was that even though a poor cruise, it still went to most of the same ports as the more expensive cruises. From the people we spoke to, it appeared that those that enjoyed the cruise most were the noisy groups (majority) and those that had done little or no travel on ocean cruises. To top off our experiences was the issue with ship hygiene. About half the ship had colds and a severe cough which spread rapidly, almost becoming an epidemic. Hygiene was not addressed by ship’s officers at any time, in fact was totally ignored, expect when they had to order doctors on board to treat those infected. Even though there was hand sanitiser near the dining room, at no time was this mentioned or enforced and many passengers did not use it. Read Less
Travelmarvel Sapphire Ratings
Category Editor Member

Find a Travelmarvel Sapphire Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise