"The whole crew do everything in their power to ensure that everything goes smoothly and provide exceptional service, 5 star meals, snacks and many extra touches that really makes it a 5 star experience.The whole experience from booking through their call centre to collecting us from our hotel and delivering us to the ship, activity options provided, exceptional food choices, the attitude of all staff to meet our every need , quality of the cabins and then delivering us to the airport after the cruise made it a true 5 star experience...."Read More
Old musician
2-5 Cruises
•
Age 70s
Filters
1-10 of 78 Amsterdam Scenic River Scenic Opal Cruise Reviews
We arrived 2 days ahead of departure to explore Amsterdam. Beautiful city with very colourful houses and canals everywhere. Public transit was amazing-train station, subway streetcars and buses everywhere.
The Royal Owner's Suite was incredible. Seating area, wine fridge, king size adjustable bed, walk-in closet, amazing bathroom with tub, double vanities, rain shower, balcony with roll-down ...
I loved this particular cruise, my only complaint, it wasn't long enough! What I love about my Scenic experience is how pampered and relaxed I feel with every aspect of the cruising experience. From the moment I arrive on the dock and my luggage is taken from me until I depart for my final destination on the last morning I don't have to think of a single thing and yet everything I could ...
We wanted to see this part of the world was the reason we chose this cruise
We have travelled with Scenic before and they never disappoint. Their ships are modern, have plenty of space in the dining and lounge areas and upper deck where you can relax and watch the world go by.
Great ships, staff and crew who go over and beyond for their passengers. All crew are professional and friendly ...
This cruise was spectacular from beginning to end. From the welcome to the departure, we were treated like royalty. Staff was the most professional, friendly, accommodative group of people we’ve ever met. Food was spectacular - always plenty of choices, great wines accompanying every meal. The guest makeup provided for lively conversation every meal or gave you the option to dine alone. Nice mix ...
We have done 8 Viking River cruise, and have loved all of them, but booked Scenic because it’s sold as a superior more luxury product, but it is not in any way, Viking has better customer service in every way, from bar service to food services to excursions!! We booked the Royal Panorama Suite, and the room was very nice, but the butler service is a complete joke, they say they can do all these ...
The whole crew do everything in their power to ensure that everything goes smoothly and provide exceptional service, 5 star meals, snacks and many extra touches that really makes it a 5 star experience. Nothing is too much trouble for them. The optional activities are well thought out and handled very professionally. Can't fault them in any area. Top class. The whole experience from booking ...
So, let's start with the ugly. Scenic, as a company, is the worst at communication I have literally ever seen. We were, unfortunately, on our own to get to the ship since we arrived in Amsterdam 4 days early, and once you sent someone an e-mail they would answer you once and literally never answered you again (assuming they answered you). Even my travel agent was waiting on the phone for 2 ...
This was our first Scenic river cruise, which was advertised as a “Christmas Wonderland”. There wasn’t any Christmas wonderment about it. The only decorations were a tree in the entrance, one in the lounge and 2 foam snowflakes on the windows in the lounge. In the dining room a small table decoration per table. That was it, no lights etc. We parked next to a few ships who were beautifully ...
We have done previous Scenic River Cruises and loved them. We wanted to immerse ourselves in all things European Christmas with the luxury of scenic. However Scenic didn’t provide anything Christmas on this cruise. Lacking Christmas decoration, no special Christmas Eve dinner and no special Christmas Day festival. Very disappointing. This cruise was at the end of the season and Scenic Crystal was ...
For the most part, I have good words and praise for the actual cruise ship staff. They could not fix or be held accountable for things beyond their control, chiefly the marketing of what this cruise was supposed to deliver.
The cruise is billed as a Christmas market tour. But let’s put this promise to test. Day 2 involved a departure from AMS at 13.00, so what do you really see of ...