5 Helpful Votes
Sail Date: December 2018
We actually had a wonderful time on this 37 day Cruise. The ship itself was wonderful, and the staff that "waited" on us cannot ever be faulted. The problems seem to be on the small "issues". They all got the hard ... Read More
We actually had a wonderful time on this 37 day Cruise. The ship itself was wonderful, and the staff that "waited" on us cannot ever be faulted. The problems seem to be on the small "issues". They all got the hard stuff right, but failed on the smaller "issues". We had been on this same ship in June 2018 doing the round UK Cruise. So coming back in December of the same year it was easy to see that the whole crew had changed. It was so obvious that the waiters hadn't had any training at all - they were "all at sea" so to speak. As time went along, they gained confidence, and all went well. But should this have happened at all? I would say that the major failing was the "Entertainment". Most people seem to agree that the singers and dancers (and the band), that performed in the main Theatre were good. There was a problem in that the sound guy (a Chinese looking guy with a Bart haircut) had failed to check the "sound" in areas other than his sound desk. A minor problem? Maybe he should have checked the "sound" downstairs. I'm not a sound engineer myself, but would have thought that that was a basic thing to check. There were a few "parties" on deck 10. Well they were just Discos really. The first one was an absolute abomination! Ear splitting rap music! I was around when the Pop group Slade used to play - they were renowned for their volume! This was far louder than anything that they ever did! It really was ear damaging. Bearing in mind that the average age of people here was around 70 years of age, please tell me how this could ever be considered to be appropriate? I think that there must have been many complaints - the "parties" after this did actually reflect the age of the audience. However - it was noticeable that the volume of the music apparently automatically went higher after midnight. We had a Spanish man named David. He, I guess, chose the music, the volumes and everything. He did a Zumba class on the deck. Well Zumba is an exercise prog to music - it is never dancing! He chose to interrupt every "party" with his Zumba. This includes ear splitting Rap music. I once heard a mad complain about him - David just replied "Go back to your cabin and enjoy your Cruise" I can't comment too much on The Captains Club, because we spent little time there, However, there was a duo that performed most nights - they never got even close to singing in tune, They were absolutely dreadful. Was David responsible for this? I did once walk past the Captains Club and thought that they were doing Mr and Mrs - omg. I must say that in the Taverners Bar a guy named Hernon played fantastic music every night. What a talented guy he was. From Argentina I believe. Probably the best entertainment came from the Hamptons Bar. A pianist and a violin player - three 40 minute spots, every night. Full marks from me. Ok. On to the food. Mmm How to do this to be fair? How hard is it to get the plates warm? The water cold? Breakfast - well what more could anyone want? Cooked breakfast, fruit, cold continental stuff, a guy cooking you your eggs however you want them, omelettes cooked to whatever you want...., anything really. Afternoon Tea - cream teas, sandwiches, cakes, rolls .... Beautiful - just as an aside I eat a Ham and Asparagus roll which was exquisite - I still remember it. Now comes the problem. Lunch and Dinner. Lunch was ok as it did come with some surprises. Fish and Chips? There was always the Grill outside that provided Burgers and Hot Dogs and chips. So you could always get your chips from the grill, come inside the Bistro and garnish it with a lamb chop or something. Dinner became so repetitive. Soup - always excellent quality Pasta - I gave up on that - poorly cooked. Fish - Pan fried Perch, Pan fried Snapper, Pan fried Sword Fish ...... not for me Then a concoction every night of veal or venison or beef or lamb .... So I can't say that the food was poor. But I can say that I simply got bored with it. Overall it was a great time and I loved every minute of it. Just those few "buts". Read Less
4 Helpful Votes
Sail Date: December 2016
The embarkation process was very quick and easy which was appreciated after a very long journey. Our cabin was clean and tidy but thought the balcony was small.[little bit noisy] The ship was bigger then any others we had been on ... Read More
The embarkation process was very quick and easy which was appreciated after a very long journey. Our cabin was clean and tidy but thought the balcony was small.[little bit noisy] The ship was bigger then any others we had been on and seemed without much character We were on 2nd sitting for dining and found the staff very good MR.sabari and giving us much attention,with a smiling face.we love it,even in busy time he showing a warm smile and the way service is great.we never had these kind of service and conversation.The food was ok but have had better on other cruises. The entertainment was the worst by far we have seen over the years with cmv seeming to love ex Britain's got talent losers or lookalikes their main offering which is not what you expect. The shops were ok but the staffs attitude and service were very poor. In summary, every thing was average..except dining experience. Read Less
11 Helpful Votes
Sail Date: February 2016
Our embarkation was at Amsterdam Cruise Terminal, very nice terminal at walking distance of centre of Amsterdam in comparison to the Tilbury terminal which was located in an industrial area 40 km from London. Well done Amsterdam!! After ... Read More
Our embarkation was at Amsterdam Cruise Terminal, very nice terminal at walking distance of centre of Amsterdam in comparison to the Tilbury terminal which was located in an industrial area 40 km from London. Well done Amsterdam!! After a quick registration we were escorted to our cabin. Specious cabin with a double bed window and a lot of storage space. Our dinner was served at the Waldorf restaurant, good quality food and TOP service by our waiters Ashley and Ivan. We used our breakfast at Raffels buffet restaurant, the varierty of the food was excellent. A lot of fresh fruits. Restaurant can become crouwded due to people who remain sited after they have finished their breakfast, lunch or tee due to the cold weather. Reception staff was not very friendly and lost ?? a form for a refund request on our account statement. The saying "how colder the destination the older the passengers" was correct, we felt that we (age 46 & 55) were bringing down the avarage age on board. In relation to the destination of the cruise "North Cape" we were shocked about the high number of disabled people on board. During the evacuation drill we were the only ones waiting at the lifeboats for a long time. The lifts could not handle the high amount of olderly people. Read Less
Magellan Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 4.0 3.6
Entertainment 3.0 3.2
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 3.0 3.0
Service 4.0 3.9
Value For Money 5.0 3.6

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