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9 Helpful Votes
Sail Date: August 2018
Chose the original cruise 15 months in advance splendors of the rhine... trip of a lifetime. Total cost $20,000 by the end of it 3 days prior notified we would be in the Netherlands 7 days and Germany 3..how rude of corporate..we only ... Read More
Chose the original cruise 15 months in advance splendors of the rhine... trip of a lifetime. Total cost $20,000 by the end of it 3 days prior notified we would be in the Netherlands 7 days and Germany 3..how rude of corporate..we only cruised 5 hours of daylight and saw the country side of germany..I know the river was low.we should have been offered a refund. A rebooking for next year...or a discount because the itenery substituted was inferior for the price we paid...the crew was awwsome..Crystal only offered us $500 per cabin toward a future trip with them..they should have given passengers a partial refund or other options and more than 3 days notice of a drastic change in our itenary. We spent 3 days in amsterdam..too many...dorchdeht Netherlands. Rotterdam. Nijmegen cochem they skipped bonn and lastly kolbenz..we cruised at night AMD our trip was half as.long as planned..Hoping that crystal corporate comes through with a better compensation for an inferior itenary...otherwise we have learned a hard lesson and spent alot of money for an inferior product and poor customer service from corporate headquarters Read Less
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