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7 Amsterdam Costa neoRomantica Cruise Reviews

i choose costa neoromantica because its sales around iceland it was nice bout the ship is ripoff because the buffet close at 9pm and the restaurant close at 10pm there was 3 more restaurant you has to pay even for a pizza in the ... Read More
i choose costa neoromantica because its sales around iceland it was nice bout the ship is ripoff because the buffet close at 9pm and the restaurant close at 10pm there was 3 more restaurant you has to pay even for a pizza in the restaurant you can not order water like you get in the buffet you have to pay for the water in the buffet always the same . i have been 3 cruises always had a lobster in a week on this one in 2 weeks we never had it you has to pay for the lobster and there was part off the ship is closed you have to pay.the waiters was nice and we had one when we dining he was realy nice and if you like to have another if the same he bring it to you .the entertainment was good it not in theater but its good. Read Less
Sail Date July 2016
After having made many cruises with mid-class (like Princess, Celebrity) and luxury cruise lines (e.g. Oceania) we wanted to investigate the difference between those cruise lines and Costa, which is frequently offering cruises for very ... Read More
After having made many cruises with mid-class (like Princess, Celebrity) and luxury cruise lines (e.g. Oceania) we wanted to investigate the difference between those cruise lines and Costa, which is frequently offering cruises for very attractive prices. As we had already booked an Oceania cruise for later this summer, we accepted a cheap last minute offer for the Costa NeoRomantica cruise tot he Norwegian fjords (€700 in the cheapest cabin), a.o. to be able to make this investigation. We had read beforehand various reviews on CruiseCritic and hence were prepared for a somewhat different experience then with the other abovementioned cruise line companies. We must say that the ship NeoRomantica itself was much nicer then expected, and certainly not attractive then ships of other cruiselines of a comparable size. It was just a pity that with the latest renovation the theatre had been removed to make space for a wellness area. The cabins are vary spacious and well equipped (although without bathrobes), and the available inside public areas is ample enough even in cool weather situations. Boarding and debarkation was very smooth and efficient. COMPARISON OF TOTAL CRUISE COST: COSTA vs e.g. OCEANIA (a luxury cruise line specially known for it’s exquisite food) --------------------------------------------------------------------------------------- COSTA ---------- Last minute cruiseprice = €700 p.p. for 9 nights in the cheapest cabin. Effective real additional costs for service fee + a modest amount of non-alcoholic drinks (1 specialty coffee, 1 non alcoholic drink + 0,5 bottle of mineral water a day): € 170. The total cost (without excursions) thereby comes to € 97 p.p per night Crew to Passengers ratio: 650/1700 = 38% OCEANIA ------------ Pseudo last minute cruiseprice (4 month before embarcation) = €1575 p.p. for 12 nights in cheapest cabin: € 131 per night all-in. Included in this price: * $400 board credit (repeater rebate + travel agent offer) which covers the service charge * limitless non alcoholic drinks + specialty Illy coffees/teas * free WiFi * a complimentary visit to a specialty restaurant every 3 nights (value of appx €30: €10 per night) * a complimentary full day shore excursion every 3 nights (which I value at € 50: €17 per night. List value is much higher but irrealistic) Crew to Passengers ratio: 787/1250 = 63% Deducting the value of the complimentary specialty restaurants + shore excursions, the daily rate comes to € 131-27 = € 104, €7 more then at Costa. COMPARISON CONCLUSION ------------------------------------ For a daily extra of € 7 p.p. one gets with Oceania next to free WiFi, limitless non alcoholic drinks and really exquisite food (e.g. including lobster, steaks, etc.; we experienced the quality on various previous cruises), much friendlier and quicker service: incomparable to Costa. If a specific itinerary is offered by Costa as well as Oceania I would allways choose Oceania. However, to get this all for this little extra, one has to be very alert on special offers, as the regular list prices of Oceania are very much higher. Moreover one has to value the complimentary specialty restaurants and shore excursions. If you don’t care for those, Costa may be a good bargain. SOME OBSERVATIONS on the COSTA NEOROMANTICA ------------------------------------------------------------------------ Positive points: ------------------- * Efficient boarding and debarkation * Very spacious and well equipped cabins (although without bathrobes) * Sufficient public areas (inside as well as on deck), inside even in cool weather situations * Linen towels in public restrooms (a luxury touch!) * Excellent Illy coffee (extra charge) * Offering of an area with popular classical music next tot he venues with popular music. Weak points: ---------------- * The penny pinching and high costs for extra's (like coffee during the day, better but still simple food, entry fee for aft deck, etc). During over 30 trips with other cruise lines we never experienced that one had to pay extra for items in the main restaurant, pizza, etc. * Excessive drink prices, e.g. € 3,50 for a cappucino coffee, € 8 for a non alcoholic coctail * The offered food was OK but nothing more. There was never anything on the menu which I would have ordered in even a simple local restaurant. * Service is very slow, mainly because of a crew to passengers ratio which is to low. * Most (but luckily not all) of the service personnel worked like robots, not giving the feeling they were happy with their job. They appeared to be overstressed and underpaid. * Very noisy animateurs * Dinner times are not well coördinated with timing of shows * No real theatre: just lounge shows * Complimentary coffee and tea is only available during breakfast + afternoon tea. * Tap water is available during lunch at the buffet restaurant, but not automatically offered in the main restaurant. * Hygiene is not stressed overly strong. * Life enrichment lectures were only at midnight .... FELLOW PASSENGERS ------------------------------- The passengers are mainly Italian and French, with a smaller but still considerable group of Dutch and Germans (departure was from Amsterdam). As far as we can tell almost no Americans, Englishman or Australians. Because of differences in culture and mentality the south European and north European passengers groups practically don’t mix. The whole atmosphere is more oriented towards the Italian style. E.g. where on ships with mainly Anglo-Saxon passengerst there is usually the silence of the grave after the last show, that’s the moment where on the NeoRomantica the big parties start. Announcements are always made in 5 languages: Italian, French, Spanish, English and German. Especially during the emergency exersize quite tiring. ITINERARY & EXCURSIONS ------------------------------------ In essence the cruise to the Norwegian fjord region was fine, although the time spend in small towns like Geiranger, Olden and Flam could have been slightly shorter as there is not much to do. Better spend part of the afternoon cruising the fjord. We didn’t use the shore excursions as these are excessively overpriced (as is the case with all cruiselines). We always organise excursions ourselves, whenever possible by renting a car. Read Less
Sail Date July 2016
This was our first cruise ever; and it will be not the last I think. The Norwegian Fjords are a super destination, Wonderfull sceneries, almost always daytime in this part of the year on the most Nordly destinations. The cabin (with ... Read More
This was our first cruise ever; and it will be not the last I think. The Norwegian Fjords are a super destination, Wonderfull sceneries, almost always daytime in this part of the year on the most Nordly destinations. The cabin (with seaview) was very comfortable and bigger then we thougt. The crew was very friendly and very international. The service and food was excellent (sometimes served a bit too cold). A lot of choise in the excursions, in all difficulties and prices. Embarcation was smootly and the quick desembarcation worked very fine. Tip 1: book also a drink package. It is much cheaper Tip2: avoid as much as possible the self service restaurant. Not for quality, but for the rude custumors. Tip 3: you are in a multi cultural invirement, so try the Samsara restaurant. Tip 4: check reguraly the prices before booking Minus point; entertainment, could be better, but this is not our cup of tea Read Less
Sail Date June 2016
This was a cruise I especially looked forward to , going North along the Norwegian coast had been on my to do list for a long time . The Costa Neoromantica is relatively small compared to the ships we have sailed on previously , and it was ... Read More
This was a cruise I especially looked forward to , going North along the Norwegian coast had been on my to do list for a long time . The Costa Neoromantica is relatively small compared to the ships we have sailed on previously , and it was our first Costa experience . We embarked in Amsterdam after a transatlantic flight , and we ended up being the first to arrive at the terminal . This gave me high hopes we would also be among the first to board the ship . We ended up being among the last , which reflects how poorly organized the process was . This was also the first time we had to stand in line again inside the ship to get our credit card hooked up to our Costa card . As expected everyone was sent to the buffet restaurant to have lunch , by the time we got some food it was almost 3 o'clock . Our cabin was just a standard balcony cabin , but it was surprisingly spacious , and the storage was the best I ever experienced on a cruise ship . I pounced on the coffee maker on the desk , because to my dismay there was no drink station at the restaurant . You actually have to pay for every cup of coffee or tea except at breakfast . Really , Costa ??? I mean , you get used to being charged for lots of things on cruise ships , but on all other ships we could get at least coffee , tea , and water at beverage stations in the buffet restaurant . Surprise , surprise , every coffee pod for the machine in the cabin was added to your bar tab . Being the tech nerd that I am , I purchased 3 hours of internet time to do some emailing etc , and I kept track by writing down my log-in times . They cut me off after half the time telling me my time was up . The arguing with guest services didn't do anything . They insisted they were right . I sprang for one more hour later into the cruise , got cut off after half the time . I had enough after that and decided to do without . The food in the buffet restaurant was not bad , selection was good , the ice cream was fabulous . However , the food they served at dinner in the main dining room was mediocre at best and heavily fish based . A couple of times I had to return my food because it was simply inedible . Never happened to us before on any ship we were on , and we have been on lots . The one really good thing was the itinerary , we got to see some marvellous sights and magnificent landscapes . If you decide to go for it , bring a good supply of Gravol , we ran into some really rough seas . No More Costa for me after this experience . Read Less
Sail Date July 2014
This was my and my girlfriend's first sea cruise and we chose it as a relaxed way of seeing western Norway and also because it departed from a port relatively close to our home city. The cruise went from Amsterdam all the way up to ... Read More
This was my and my girlfriend's first sea cruise and we chose it as a relaxed way of seeing western Norway and also because it departed from a port relatively close to our home city. The cruise went from Amsterdam all the way up to Honningsvag and back, spearing the gorgeous fjords along the way. We had no trouble getting to the ship. The Amsterdam passenger terminal is very close to the Central Station (which is itself not that far from the Schiphol airport) and the terminal is not busy so the processing does not take long. Costa NeoRomantica is a 14 deck ship (Wikipedia seems to disagree, but I was just there), with the top 3 or so containing cabins for people who I sincerely hope donate to various charities, 4 more decks worth of living quarters for the average plebians and several recreational decks in between, the majority of which are occupied with bars and restaurants. Costs and value It was a promising ship, but I believe that how much you will enjoy this cruise and how costly it will be for you will largely depend on how much information you can acquire, how quickly you can acquire it and act upon it. This is of course true of any vacation and, I suppose, true of our lives in general, but it is especially applicable to this cruise, for it was rigged with extra costs. It appears that the price of the cruise itself, as high as it was, had in fact been cut for some time in order to attract more customers, but rest assured, the cruise company will try to make up for that loss in other ways at the customer's expense. Here, even the hidden costs have hidden costs. Most drinks on board are overpriced, something I suppose this cruise will share with all the others, and you are not allowed to bring any drinks or food with you from the shore for "safety reasons". Not making a profit is very unsafe, I agree. Your bags get x-rayed upon every embarkation, though the security staff did not care about our water, which makes me think it is all about the alcohol content of what you are bringing on board. On top of that, the prices of food and beverages you buy on board do not include the so called "service cost", which usually amounts to 15% of the price and usually only appears on the bill, once you have already been charged. The bright side of this is that you don't have to worry about tips and I hear that in countries like US 15% is the norm for tipping. If you are planning on having any alcoholic drinks, you may want to get the all-inclusive package. It is expensive, yes, but you will be amazed how quickly you will go over the limit if you don't buy it. A couple of soft drinks at dinner will cost you EUR 10. Our cruise was advertised as being 13 days. The 13th day was a straight out lie, since you have to clear your cabin by 8 a.m. (yes I know this is an industry wide problem); the 1st day of the cruise started in the evening and consisted of leaving the port of origin; and then there were the 4 days that were spent entirely at sea (bring your books). This leaves us with 7 actual days and the number of hours you are allowed on land each day differs from just enough to why did we bother waking up so early? So, if you do the math it all amounts to, let's see...1...6....not very good value for money. The destination and excursions The true prize of our trip was the destination and Norway is one diamond of a destination. It is difficult to judge the choice of the ports of call made by the cruise company, as it is trying to appeal to everyone's taste. The cruise did appear to cover all the different sides of western Norway, from the cute cities of the South to the lush fjords in the middle, to the barren cliffs of the North. However, as mentioned before, I found that the time you are allowed on land is not enough when set against the amount of time you have to spend on board. The cruise company offers several excursions in each port of call. You can book them from the comfort of your bed through the interactive TV. However, we quickly learned just how much more money you lose by booking the excursions through the cruise company instead of spending time on a bit of research and booking directly through local tour operators. A shuttle bus to and from the Norwegian North Cape cost about 60 Euro p.p. The same trip booked through the ship cost 80. For other excursions the price differences were even higher with barely any justification. And please note that Norway's prices are considered to be rather high already. Norwegians on their Western coast have a developed tourism industry and the port towns offer quite a few possibilities in the summer, from a simple bike rental to glacial hikes. There is usually a tourist information point right at the port where you get equipped with a free map and can see the various tours being offered. Despite the prices, most of the ship's excursions were quickly fully booked, so if you are going to book through the cruise company, do it before the trip or as soon as you enter your cabin. The quality of the excursions is also rather mixed. It is likely because they are executed by local operators, often several different ones per excursion. On one occasion the guide spoke good and clear English. On another part of the same excursion the bus guide spoke bad English and could be barely heard. However, in both cases you did at least get a sense that the local guides try. Either way, most of the excursions should have been called transfers. Really, all they do is get you to the place you want to visit. It so happens that Norway does not have much in terms of urban history that a guide could babble about for a long time. Facilities and things to do on the ship The ship has a little bit of everything available. There are two pools, two jacuzzis, a game room, a mini-library (read: two book cabinets), a fitness center, an overhyped spa, a little chapel, a couple of stores and more. Unfortunately no theater and that is especially unfortunate because there are so many different spacious bars so you know they could have made place. There is a game room on board but during our stay the machines were malfunctioning. Another small annoyance is that at 18:00 the crew starts taking off and stacking up the seat cushions on the whole of the upper deck, including the adults only section, leaving only a few places inhabitable. I guess adults go to sleep at that time and I have been doing it wrong all my life. There is, of course, a wi-fi connection. However, not only is it very expensive, but we were warned by one of the guides that the satellite connection is unstable and not worth it. Considering that Norwegian towns often have reasonably priced wi-fi available, the guides advice is worth listening to. The on board entertainment in general is a bit of a mixed bag. Although officially the program starts in the morning, only the evening part of it can be called entertainment. Everything before that is a poorly disguised filler. It consists either of spa commercials disguised as seminars or events that involve the guests entertaining one another and are therefore done at minimum cost to the cruise company. This is not as bad as it sounds because, by comparison, river cruises have far worse evening entertainment and nothing at all during the day, so the company's financial creativity is commendable here, but it is a little irritating that the company is trying to sell such filler as part of the entertainment. As for the evening entertainment, there is some variety, but a lot of it is clearly targeting the elderly. This is again forgivable because most of the guests appeared to be 50+, but this leaves the younger adults on the sidelines most of the time, which has as its result that when an interesting event does come along it is likely to be ignored by the younger out of habit, who could have otherwise enjoyed it. It is nice though that if you do not like the main even of the evening there are a few alternatives, and you can just go listen to a couple of guys playing classical music. For the youngest guests there appear to be some games and special baby-sitting entertainment programs, but most of the older kids just hang out in groups around the pool anyway, more than well entertained by one another without the assistance of the cruise company. The cabin The general issue cabin we had was quite spacious by ship standards. Very dominant in that space was the huge bed  a correct investment of space. The cabin design looks neat but has a flaw where parts of the cabinets protrude above both sides of the bed and also towards the end of it, so that getting off the bed from the sides without injury is challenging. If you want to connect an electrical appliance you may need a special connector. There was one in the room which worked for us (for us the voltage was right but the some plugs did not quite fit). There is a coffee machine and a fridge but no water cooker. The rest of the room is quite ordinary. There is a big screen interactive TV containing about 20 channels, but it was a bit of a letdown. On the one hand it has a lot of practical and useful functionality, like allowing you to order room service, providing port information and even providing a webcam view from the bow and from the stern, something I found out is standard on all Costa ships. On the other hand, the channels are mostly news channels and most of them are in Italian, because it is an Italian ship you see that departed from Amsterdam to go to Norway. Maybe the crew really value their TV. Considering that we spent at least 4 days purely at sea and considering the occasional empty afternoons, the cruise could really benefit from a higher selection of English channels and at least one movie channel. You can of course watch movies but at a high price (why don't you add some service cost on top of that?). There was a problem with the sewer closer to our cabin that created a nasty stench in the hallway, which lasted throughout the 1st half of the cruise, but it did get fixed eventually. Food and drinks The nourishment is good, and in fact, of all the things on board the food seems to justify the price of the trip the most. It gave us a scare at first because our first meal was a dinner and dinners on board would for the rest of our trip consist of very small (French cuisine size) portions, but the cruise made up for it by the all-you-can-eat breakfasts, lunches, tea-times and room services. But do heed that this is coming from a writer who is easily dazzled by any food, like a kid at an amusement park. Perhaps if the company diverted some of the funds spent on those ten different types of meat in its all-you-can-eat buffets towards its entertainment, it would balance things out a bit more. Dinners contained good variety, offering a taste of Italian, International and local cuisines (customary lobster included) and the quality of the meals was acceptable though not praiseworthy. This reviewer is not a fan of alcoholic drinks and my partner is a very moderate drinker (making us mortal enemies of the cruise industry) but when we did try their cocktails we were surprised how tasty they were. Almost worth the money. Servicing and staff Everyone is polite and predominantly helpful. Many of the staff could use some more English lessons though, if the cruise is trying to appeal to such an international clientele. This boat wears a very self-aware Italian face, as if it declares that they are Italian and the passengers are too. As mentioned before, the boat cruise was restricted to the Netherlands and Norway, while the crew appeared to be mostly Filipino, so I do not think the attitude is justified. A really nice feature is being able to order room service almost for free (say it with me now once more so we don't forget: "Service Cost"!). Information services are mostly ok. The travel papers we received prior to the departure contained a good deal of info and every evening during the cruise we would get a program for the next day with all the important information. But you only get the critical information concerning the ship. It does not tell you that even though some doors say crew only you can still go through some of them; it does not tell you that during those days you spend on sea there will be nothing for you to do but eat and read; it does not tell you about the cheaper alternatives to their expensive cruises and, although you can exchange Norwegian Crown for Euros, it does not tell you that this relates only to banknotes. There were other issues for us as well. With reference to the aforementioned bus trip to the North Cape, the staff member at the ship's tourist information desk told us that there was no other transportation there other than the busses they had booked, so she either lied or spoke when she did not know. Due to my unrelenting hope in human beings, I trust it's the latter. There was also a problem with the disembarkation in the ports where mooring at a berth was not possible. The ship's tender boats (read "life boats") would take guests ashore but this had to be done in many trips and some people (read us) had to wait a very long and uncertain time before we could leave. There were no embarkation or disembarkation problems with normal ports though. With reference to the already mentioned prices, they are explained ahead of time but it is done in such a way that the final price is always blurry. Verdict Hopefully the reader does not get too discouraged by my somewhat dark review - the cruise was in the end enjoyable, but you don't pay a mercenary to bake you cookies and you don't come to me for a pep talk. Final verdict is then that the cruise is average value for money, but it did provide us with a window into the beautiful Norway in relative comfort, albeit a small window...a small round attic window...partially barred. Port summary Hellesylt: Were not allowed off at this port. Geiranger: One of the most beautiful places Ive ever seen. Developed tourism. A tiny town. Trondheim: Small provincial, pretty churches, cheap city-wide wi-fi connection. Honningsvag: Northernmost town. Surprisingly warm. Barren but beautiful landscape. Tromso: Relatively large city. Not much to do and not particularly pretty. Leknes: Pretty islands (Lofoten) with small communities. All about hiking and boating. Olden: 2nd Prettiest place after Geiranger. Small towns. Home of the glaciers. Good hiking. Bergen: Nice little city. Interesting fish market and harbor, though very touristy.   Read Less
Sail Date July 2013
As first time cruisers we had a lot of questions. Cruise critic was very helpful for many of them. Neo romantica is a really beautiful ship and the staff are superb. The Baltic Northern Capitals are really beautiful and there are plenty of ... Read More
As first time cruisers we had a lot of questions. Cruise critic was very helpful for many of them. Neo romantica is a really beautiful ship and the staff are superb. The Baltic Northern Capitals are really beautiful and there are plenty of opportunities to see great art and design which we took full advantage of. We picked the all inclusive drinks package and enjoyed the range within in it. We really enjoyed the smaller bar entertainment where we found an excellent extempore pianist Akos who really had us sitting up and taking notice and a silver trio with sax, electric piano and excellent singer who provided a great atmosphere. Listening to the night out band in the background whilst drifting out of port looking out of the full length windows with a cocktail in hand and some nibbles of nuts, mini pretetzels and crisps was another pleasure. The other entertainment was also fine, the other standout being an italian tenor whose name I have misplaced - sorry that I have. We hardly ate or drank ashore just took a small bottle of water, a bit of fruit and hardboiled eggs from the breakfast buffet and a flask of spirits from our all inclusive package for pain relief for an osteoarthritic knee! We found the public transport affordable and clear and convenient meaning that we did not have to do much walking. St Petersberg did private tour which was three times what we paid for the actual cruise which we got on late avail..! At Stockholm we concentrated on the Museum of Modern Art which has an exhibition stuffed with Andy Warhol, Richard Hamilton, Matisses including his metal work, Piccasso etc etc. In Copenhagen we concentrated on the Museum of Design and saw some really unique beautiful things, again concentrating on maximum things to see per pace walked.Visby was on the itinerary but most people including ourselves never got to see it because the conditions were not right for the tender boat transfers and we have little time on Bornholm where we had to go to a small town on the other side rather than Ronne due to the sea and wind combined conditions making tender boat transfer too challenging. Also we went at the advertised time to pick up tender transfers and ended up at the end of the list as they were doling out tickets before the time advertised - my only real criticism. Strategically I think if you really want to be sure of seeing most of a tender boat destination with shorter time ashore then you need to pay out for the ship tour as they seemed to go ashore first and be least affected by the situation - understandably I suppose. Evening meals on board Neo Romantica were served; not buffet. The menus were varied and especially good if you like fine dining,italian approaches to food. Fruit was available throughout but vegetables tended to be nodded at through foams etc so ensure you get your fibre through salads and lunch buffet items if this is important for you. There was plenty of food overall. When ordering you need to say I want the soup, cheese etc though as at first we just told them what we wanted where there was a choice and so didn't get served the other items at all. If you did not like anything they were responsive to this, being willing to offer an alternative. As service is tailored to people relaxing and enjoying a leisurly meal rather than a fast food fill up, those with demanding stomachs may find it advisable not to miss an odd item from the grill or tea menu earlier. Snacks are not available at all times so keep an eye on food opening times! The hot chocolate drinks from the Chocolate bar are a particularly delicious fall back!The spa prices are nowhere to be found on costas website or by enquiry. On board we decided to avail ourselves of the spa access package for the whole 12 night cruise at 199 Euros for a couple or 123 Euros single. This provided access to facilities which were beautiful, clean and relaxing including thallostherapy pool, saunas at two different temparatures, steam room , frigidarium, tepidarium, foot baths, a relaxing warm room with sofas and heated ceramic ergonomic leaners and a japanese tea room with three choices of ayeravedic tea and a daily solarium session if wanted. Daily prices were 38 Euros and sometimes 25. There were plenty of clean towels available and hot and cold water to drink as well as showers. Lockers were digital which saved the issue of having to have coins available. There were plenty of treatments available and a hairdressers also on board. Prices were in the league of what people pay when when they are not going for cheapest end of the market but there were various package offers available on some days. All in all prices were nowhere near what we would would ever pay for anything being natural cheapskates but not sufficiently high for us to be tempted to make sarcastic remarks! Air hockey, table football, a small library with books in different languages and other entertainments were also around. The swimming pools are more accurately water holes to cool off in on deck - if you want to keep fit you'll have to use the gym or jog round the track on deck. You cannot plug any devices into the TVs in the cabins and we couldn't see any way of viewing your own media on the TV. The only TV channel in English is BBC and France 24 is sometimes in English. I think they may have had movies on demand but we didn't have time or inclination to explore what they were, another couple of nights and we probably would have done. One of us speaks a little of other languages and this made the cruise experience more fun too as we were able to chat a bit with other guests who also tried to utilise their English a bit. People who only speak English and want access to TV English programming may feel more isolated unless they bring their own media - a great chance to potentially connect with that other person who shares the same living space with you but is always busy doing something else! On a final note Amsterdam railway station is a nightmare as there are no porters or trolleys available and the left luggage lockers only work with credit and possibly debit cards and there are too few lockers for large suitcases and some of those available are at head height - you have been warned. It may be worthwhile trying to get a hotel added at Amsterdam when you book as this is of course one of the most beautiful cities with so much to see and do and will ensure you have somewhere to leave those cases. There was hardly any alcohol available at Costa's embarkation point. I think there may have been a bottle of wine, not sure whether it was openable there or not. After a long journey to the embarkation point access to a beer would have been great. Read Less
Sail Date July 2013
Dining room staff, bar staff, cabin staff all very helpful and friendly English was not too good though. Reception staff though they wore English badges they could speak English but could not understand your problem in particular Jacques a ... Read More
Dining room staff, bar staff, cabin staff all very helpful and friendly English was not too good though. Reception staff though they wore English badges they could speak English but could not understand your problem in particular Jacques a French staff member was rude and abrupt to me. Food was good preferred the Giardino restaurant which we used at breakfast and lunch as it was buffet type though manic everyone rushing to find a table and one without plates piled up. The Botticeli Al La Carte restaurant which we used for the evening meal was only geared up to Italian food and the actual meal could take some considerable time to get served. Staff in dining room put on entertainment which was excellent. Was told only English & Americans tip though we were already paying compulsory tips in the cost of the cruise. We upgraded before the cruise to the drinks package for around 400 for the both of us we added up that it was worth it even though we are not serious drinkers as even a glass of water is charged for.No drinks offered with meals unless you paid for them, no offer of tea only 4-5pm in a designated dining area. No snacks between meal and no midnight buffets like we have experienced on other cruises. Odd mini snack handed out at the bar. Cabins are spacious and come complete with use of towelling robe which mosr wore to sit outside around the pool and slippers, mini bar which drinks are charged for and a coffee machine which any drinks taken are charged for we took our own kettle and adapter. TV in room we only found BBC World News majority of everything else was in Italian and French. Entertainment geared up for the Italians some seemed rather dated and childish things which the Italians seemed to like such as making a train of people dancing round the room or getting up on the dance floor and doing silly things with balloons. Enjoyed the dance groups and tenor singers but the nightly singer and her partners music was very repetative. The constant announcements in several languages got on your nerves especially as English seemed to be the last language. Very disorganised to get off the ship when the tender was required waited hours to get off and weather kept getting the blame majority of the problem was because they did not start letting people off sooner and in a more organised fashion, Italians do not believe in queuing and would push at customer services and to get off the ship. A time was anniunced to oick up tickets to nget off the ship to enter the tender boats but we found that these tickets had been handed out long before the time announced we always ended up with a high number, the first time tender boat was used to get off at Bornholm barely anyone other than the ship trips got to go there and weather was blamed some gave up and never went ashore others were taken to another place near Bornholm with barely anything there. The same happened when we was meant to used tender boats to visit Visby barely anyone got off to see that they abandoned it after ticket number 9 and we was 22 so never saw that place either. Why announce a time to collect tickets then hand them out a hour sooner. We had to pay to get on a coach at every port into the town and this was added to our cruise bill think this should have been included in the cruise. The chocolate bar was amazing every tyoe of chocolate drink and chocolates free if you had took the drinks package, next to their a cigar room where people could smoke if they did not want to go to the designated area outside. Outside we was told you were not allowed to reserve sun beds however on the adult deck only some had the same lounger and pods all the cruise by leaving their belongings there all day which seemed very unfair, the jacuzzi up there was amazing and water lovely and warm. There are 3 computers up on deck 10 in the library people forever queing to get on to them but not cheap at 10 a hour and connection rather poor I got a refund as argued that I had been charged when the ship had no connection they checked this out with head office and confirmed this. Wi fi available at a big cost but I never used it. A small selection of books in all languages in the library. Towels given out on the decks so no need to pack any No one dresses up on this cruise ship felt over dressed at times they only made an effort on the formal nights, even at evening meal many came in t-shirts which we feel should not have been allowed. Cannot comment on trips as we did our own thing much cheaper with exception to St Petersburg which we booked on line 3 weeks before the cruise wherever we tried the companies told us no group tours left so had to have a private one at the cost of 700 for 2 days this was more than we paid for the 12 day cruise we did not feel it was value for money the guides did not come as early as on the itinerary and got us back earlier than the itinerary and rushed us from one place to the other we had to snatch taking photos and lunch was 10 minutes manically eating our food same with a souvenir stop over that was 10 minutes rushing about to frantically find something not enjoyable at all as not able bodied to do this, guides very informative and friendly. Not nice having to be out your cabin by 8am when you luggage is taken off ship 1am previously so everyone looking for somewhere to sit waiting for their colour to be called to disimbark. All in all had a great time great company even though only 300 Brits on board made some great friends, liked the elegance of the ship and enjoyed the cruise even with a few things that got on our nerves so booked another one this November. Used the hairdressers 3 times whilst there which was good and around 30 for blow dry. Was told that staff have been informed that it will be compulsory to speak good English over the next couple of weeks so no idea if this as been an issue as we struggled to find staff that spoke both good English and understood what you was saying back. They did have a member of staff Sean who you could meet once a day with problems, he seemed to play things down as I assume they are instructed to do.   Read Less
Sail Date July 2013
Costa neoRomantica Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 3.0 3.5
Entertainment 4.0 2.9
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.3
Family 4.0 3.3
Shore Excursion 3.0 3.3
Enrichment 3.0 2.9
Service 3.0 3.8
Value For Money 4.0 3.4
Rates 4.0 3.5

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