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19 Helpful Votes
Sail Date: September 2014

For many years, my husband & I discussed visiting the Far East and South Pacific. With our 50th wedding anniversary soon approaching, we started researching cruises to these destinations. Since Holland America's 2014 Grand Pacific ... Read More

For many years, my husband & I discussed visiting the Far East and South Pacific. With our 50th wedding anniversary soon approaching, we started researching cruises to these destinations. Since Holland America's 2014 Grand Pacific & Far East Voyage was a perfect match for us, we decided not to wait for our 50th Anniversary. A major selling point for us was that there were no long flights to and from foreign airports involved. There would be little jet lag also.

Two days prior to the cruise, we flew from Orlando, FL to Seattle, Washington for some independent sightseeing. On September 21, we boarded the ms Amsterdam in Seattle for our incredible 78-day journey. For us it was the trip of a lifetime. For many others on the cruise, this was their forth or fifth + Grand Voyage. Our Ports of Call were Seattle, Washington, Kodiak, Alaska, Dutch Harbor, Alaska, Kushiro, Japan, Tokyo, Japan (2 overnights,) Nagasaki, Japan, Jeju, S. Korea, Incheon (Seoul,) S. Korea (2 overnights,) Xingang, China (2 overnights,) Qingdao, China, Shanghai, China (3 overnights,) Hong Kong (2 overnights,) Phu My, Vietnam, Singapore (2 overnights,) Tanjung Priok (Jakarta,) Indonesia, Bali, Indonesia, Slawi Bay (Komodo Island), Indonesia, Darwin, Australia, Port Douglas (Cains,) Australia, Sydney, Australia (2 overnights,) Nomea, New Caladonia, Kuto (Ile des Pins,) New Caledonia, Lautoka, Fiji, Suva, Fiji, Apia, Samoa, Hilo, Hawaii, Honolulu, Hawaii (2 overnights,) Lahaina, Hawaii and San Diego, California.

If you have never taken a Grand Journey or World Cruise, perhaps you think these cruises are just like other cruises only longer. These cruises are so much more than that; they are very extraordinary experiences. Passengers on our voyage bonded together immediately because we knew that we would be together for 78 days. We soon became like a family. The "precious" (HAL's word) staff, which for the most part is hand picked by Holland America for these cruises is even more attentive and friendly for the same reason. Service is far superior, more personal, although always wonderful on all HAL cruises. The passengers were mainly seniors, American for the most part but with some Australians and Canadian; there was only one child on board for the complete cruise. Other children did join the cruise for a segment and more children were on board for our Indonesian stops (crew families.)

There were so many extras for every passenger. Among the most notable were, a Travel Journal (I used mine daily,) a strong zippered lined shoulder bag including a smaller matching toiletries bag with a leather stateroom/ ID holder and lanyard, a HAL-Steiff Teddy Bear Sailor, Grand Voyage Tiffany mug, ceramic Royal Goedewaagen Grand Voyage Plate plus a sturdy roll along piece of luggage to carry all the gifts home. Everything was of the highest quality. Passengers also earn unique Grand Dollars throughout the cruise by participating in various activities. I turned my dollars in for a flash drive, two compact umbrellas, HAL cosmetic case and ear phones. MP3 Players were a quite popular choice.

Many evenings there were special Gala Celebrations and formal Theme Nights such as the elaborate Black & Silver and Black & Gold Grand Balls. Other events were equally unique only more casual such as the Halloween Monster Mash Party, Alaska Salmon Bake, Kimono Night, Tropical Paradise Dinner and Hawaiian Cookout. Three of my other favorites were the exciting Masked Ball (I loved my gorgeous complimentary hot pink mask,) Oktoberfest and the Red Lantern Formal Dinner. HAL went to great expense elaborately decorating the venues for all the planned themed events. All the servers wore themed costumes. Of course we had the usual Captain's Welcome Reception and Mariner's Appreciation Night that are always lovely and well-attended. Two other themed events were the Chef's Farewell Dinner and the Grand Show Buffet.

Other exciting optional events were extra cost. Everyone who attend these thought that they were worthwhile. There were a total of nine formal nights on the 78-day cruise.

As we departed each port there was a Farewell Party with complimentary hors d'oeuvres, sometimes even complimentary cocktails and live band. Although we always regretted that we didn't have longer port stays (are they ever long enough?) we all looked forward to the farewell parties. The ship had the usual daily Afternoon Tea at 3 PM; I only attended the most elaborate themed ones, Royal Dutch, Japanese, Chinese, Indonesian, Filipino and English High Teas. I photographed each lavish display of pastries. A more unusual high tea was the Cupcake High Tea.

Speaking of food, on our Grand Journey there were better choices at all three meals. For example Jumbo Shrimp Cocktail was always on the MDR dinner menu. For breakfast crepes were an unusual offering. At lunchtime we could always choose from a whole section of sushi, sashimi, mussels and clams in addition to other selections. Even the room service menu had more choices. Since the food is always good on HAL, I never was tempted to try the specialty restaurants or extra cost dinners although I had plenty of onboard credits to spend. I was told that HAL allots more dollars per passenger for food costs on Grand or World cruises which would explain the greater variety and quality.

MDR service was uniformly well-paced. We always finished dinner in about an hour or so (really, I know it's hard to believe.) We were encouraged to linger and savor our wine. Our servers, Adi & Fosil, always smiling, did an exemplary job catering to our needs and spoiling us. Assistant Dining room Manager, Pandi not only kept an eye out making sure everything went well, he also stopped by twice nightly making conversation and helping the servers in various ways. Noel our wine steward was always punctual, reliable and helpful. Grand Voyages passengers have a unique package option of a glass of wine each night and it is very reasonably priced; we took advantage of it. We also received excellent bar service in the lounges and poolside from Enrico, Ann Marie and Mary Jane. Without asking, they often anticipated our requests for ice water.

Service in our stateroom was just as attentive. Our room was often made up sometimes even before we returned from breakfast. All of our special requests were attended to daily without fail. Arif (Lukman, earlier in the cruise) & Made always greeted us with smiles and engaged us in short conversations. They were very professional and efficient. Our comfortable oceanview stateroom #2695 was cheery and well stocked; it even had two hair dryers. We requested and promptly received extra wooden hangers. HAL also provided us with a power strip that we used daily. A suggestion to HAL is that they install bathroom nightlights. After being disturbed early in the morning on several occasion from crew working on the deck above, the noises stopped after passengers mentioned the problem during a Q & A session with the officers. Other minor problems were also fixed after this session. HAL did listen.

The Queen's Lounge (theater) entertainment was diverse and professional although lacking stage sets. There was always a main nightly show except when there were port night excursions or when a movie on a big screen was shown in the theater. We usually had matinee shows if there was no evening show scheduled. Entertainers often appeared twice with a different show each time. I enjoyed the talented singers and dancers even when they repeated their three shows on another segment. They were always energetic. Just about everyone on board attended the fabulous Indonesian & Filipino crew shows. The theater was packed for both 3 PM shows and the crew was so proud of their performances - so were we. The shows really helped to bond the crew and passengers. HAL should schedule these shows at 3 PM on their other cruises as well. I know that my husband, I and others do not want to stay up until 11 PM to attend the late shows. I also enjoyed the nightly live entertainment in the various lounges. Adagio in the Navigation Lounge performed beautiful classical music on the piano and violin. We were regulars at their pre-dinner performances. Debbie Bacon performed in the Piano Bar; we attended her nightly show at 7 PM. It was always fun & games with her. One night she invited her husband, Ron to join her on guitar; it was the highlight for all of us. When we were in ports overnight, Debbie performed outdoors on deck under the stars. How romantic was that! We enjoyed the Adagio guys and Debbie so much that we purchased several of their CDs, which they autographed. When these performers were off, we enjoyed the Neptunes in the Ocean Bar and Larry in the Crown's Next. They were very entertaining as well.

Although we had a couple of long stretches of sea days, I was never bored. There were so many daily scheduled activities that I couldn't attend them all. My favorites were the wonderful Port Talks by Travel Guide Barbara who was so knowledgeable and well travelled and the Kitchen Galley Tour. I attended most of the quality computer classes by Craig who made learning fun and easy. There were plenty of history, military history and talks on the culture of the foreign countries that we visited. I attended all the culinary demonstrations (with printed recipes and samples, of course) and a couple of movies. A big thanks goes to HAL for providing various religious services throughout the cruise. Few cruise lines do this anymore. By far one of the most unusual activities on board was the special Neptune Ceremony when we crossed the equator. What fun the crew, passengers and officers all had poolside. Complimentary specialty drinks, costumes and decorations added to the festive atmosphere.

The exotic Ports of Call were the main reason we booked this cruise and each was exciting and memorable. My favorite, and it is difficult to pick just one, was perhaps Shanghai. We docked right in the center of the action facing a beautifully lit skyline complete with a laser show. The city has a lot to offer visitors. My husband's favorite was Ile des Pins with its stunning beaches. We both thought that the most unusual port was Komodo Island to see the Komodo Dragons. How many other cruises stop here? We enjoyed all of the HAL Shore Excursion and found them to be very worthwhile. One disappointment, though, was that the scheduled Tokyo stop was cancelled due to the eminent arrival of a typhoon. The captain anticipated the problem, substituted two other exciting ports, Kanazawa and Fukuoka (Hakata) on the opposite side of Japan. We did not encounter rough seas or rain perhaps just a bit of wind. Those who had previously visited Tokyo said that these were even better ports. Special for the Grand Voyages, HAL arranged complementary shuttles in the ports whenever it was feasible. This was a huge help especially for those touring independently. In only one port did I have a problem with the shuttles. That was in Dutch Harbor where there were only two buses in service and no HAL shore excursion offered. Many passengers resorted to roaming taxis. There were a few other port challenges mostly out of HAL's hands but with a trip this long no one expected perfection. HAL did their best to ensure a safe and enjoyable experience for us all.

HAL provided us all with a plethora of pre-cruise documentation and throughout the cruise. We received plenty of port information sheets, maps, ship logs and multi-page Explorer Guides to the ports with things to See and Do, shopping info, dining, sightseeing suggestions etc. At each foreign port we receive an extremely handy card listing essential foreign words, phrases, and a currency conversion charts that I used in every port. It also listed emergency phone numbers of the ship in port.

I made a few minor suggestions to HAL at the end of our cruise. For the Lido Buffet, I suggested adding lemonade as a beverage. I enjoyed it in the mornings poolside. Ice tea is provided but the caffeine makes me feel wired. Tall glasses are needed as it was hard to fill water bottles using juice sized glasses. I missed having no fat milk available at breakfast. I suggested more variety of music poolside. Embarkation was very slow (45 minutes,) which surprised me but we were offered cold water or lemonade. It was just hard to drink the beverage while moving along the line with jackets and hand luggage while trying to complete the health sheet. A more serious problem was the fact that the very comfortable couches in the Queen's Theater are lower than the chairs. If you sit on a couch, it is difficult to see over the heads of people on chairs in front of you. The main problem for us, though, was the absence of flex time dining. In ports, it was a rush to make it to the MDR for our 5:30 Early Dining Time. I have to say that Pondi was always accommodating to our late arrivals. Only once did we have dinner in the Lido Buffet. Many of the excursion buses in Beijing were delayed two hours returning to the ship due to evening traffic jams. We were all treated royally in the Lido restaurant which stayed open late to serve us. It was nice not to have to change clothes for dinner.

What I enjoyed most about the ship was the dome over the pool area. We could sit poolside even in Alaska where the temperature was cool. Although we experience very few rainy days, whenever it got a bit windy or cool, the dome was closed. Also HAL adjusted time zone changes eastbound at 2PM instead of the usual 2 AM so we didn't lose any sleep - great idea! The well-maintained ship was comfortable although there were several plumbing problems on the long journey. The ship was just the right size to get into the smaller ports and it was easy to find my way around the ship. Hopefully another HAL Grand Voyage is in my future - what a spectacular way to cruise and be pampered. One unique and valuable bonus offered by HAL is that for every $300 you spend on board, even pre-booked shore excursions and drink packages, you earn credit for a sailing day. We reached three star level a week early due to this bonus and are now only 8 days shy of level 4 stars when you receive complementary laundry service.

We booked the Back to Back HAL cruise to the Panama Canal, keeping our same stateroom. So, our vacation lasted an additional 14 days. Due to the high cost of our return flight from San Diego, it was only a little more money to cruise back to FL on the ship and simply drive home. But, that is another review.

 

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2 Helpful Votes
Sail Date: September 2012
We took only the first segment, Seattle-Hong Kong, of the HAL Amsterdam Grand Cruise which departed Seattle September 21 2012, and debarked in Hong Kong Oct. 20. We flew Southwest airlines, Oakland>Seattle, and upon landing discovered ... Read More
We took only the first segment, Seattle-Hong Kong, of the HAL Amsterdam Grand Cruise which departed Seattle September 21 2012, and debarked in Hong Kong Oct. 20. We flew Southwest airlines, Oakland>Seattle, and upon landing discovered that one bag had been erroneously sent by Southwest to Los Angeles, where it was discovered on the L>A> bag carousel. Southwest apologized profusely, said the bag could not be returned prior to ship departure, and would be given to the HAL airport people when it arrived, which happened. Southwest gave me a check to buy the missing items that I could recall, and also had the taxi drop us off at the ship. Boarding was easy since everyone else was on the ship. Our cabin was as reserved, dining room table was as requested and our table mates from Canada were good company throughout the cruise. The ship was excellently maintained, clean and everything worked well: elevators, air conditioning, sound system, etc. We were told that the entire ship's staff on this Grand Cruise had been specifically selected and they were the finest HAL crew my wife and I had ever experienced: the waiters, stewards, supervisors, front desk staff, cruise director ( outstanding) , officers, hotel manager, etc. We had very few unusual requests, but all were met with a smile and done well. Food: The dining room menu was the best we ever experienced, with frequent offerings of prime rib, lobster, huge amounts of shrimp dishes, superb soups,salads, outstanding desserts. We were pleasantly surprised that the Lido Buffet was equally good, breakfast, lunch & dinner ( if we chose not to go to the dining room, especially on busy Port days). The food was always varied, appeared attractive, and the friendly servers explained unfamiliar dishes for us. Many dishes in the Lido were cooked right there, as the food in the pans was taken by diners. There were several excellent outdoor deck buffets, limited only by the number of deck electrical outlets for cooking. The dessert bar in the Lido always had a great variety, breakfast pastries were superb and varied, and the breads were also quite good. There was an Asian station in the buffet with different Asian dishes at lunch and dinner. There was a sushi station daily at lunch. There was also a Pizza and pasta station daily, which my wife ( pizza fan) says was excellent. The pool deck area had a hamburger and sausage and another pizza counter, all of which were freshly done throughout the day, but hard to compete with the great inside buffet. Food service: The dining room waiters were efficient, wee eager to substitute another entree if the chosen one was not what you thought it would be. The kitchen chefs provided items not on the menu if requested in advance ( escargot, some other items). The Lido staff rapidly cleared tables, provided ice water and coffee to the tables as needed, helped people carry plates to tables if needed. Entertainment: The showroom shows were varied. We saw the same HAL musical reviews we had seen on other voyages, since HAL keeps a costly show on stage for about 3 years. The singing and dancing was good, since the shows were familiar to the performers.On other nights,the guest singers, musicians, magicians, were good, generally better than on some other cruises. The movies shown in the Wajang theater were generally poor, films that might be shown on TV. but not in movie theaters. When we were in Japanese ports, HAL showed older Hollywood Japan-themed films from the l960's that although dated were appropriate for the location. There were several musicians who appeared in the top deck bar (Crow's Nest?)who were quite entertaining. Lectures and enlightenment: In addition to Barbara the port lecturer, the ship also had Mr. Salinger, a well travelled author, who provided much background information about Japan, China, Russia, and the the maritime industry. There was another lectuer wo is a Ph.D. naturalist who provided much information about marine life, Fish in particular, as well as other talks on nature. On board shopping: Miserable. Limited stock, inflated prices, little variety. Clerks were courteus & helpful, but limited to what management chose to put in the stores. Tailoring: A Chinese tailor boarded in Japan, measured men & women for shirts, suits,etc., which would be made while we were at sea and delivered in Singapore. We did not get anything. Ports: This cruise had a full time extremely experienced port lecturer, Barbara, who provided complete information about each Port before we reached it, so that we could use local transportation, walk to nearby scenic areas, and know what to look for on the tours and excursions. Library and computer area: The librarians were knowledgeable, helpful in finding a book, even if in the off-limits storage area. The computers were slow as they often are, but the computer technician was as helpful as possible considering the incredibly slow computers. Front desk: More knowledgeable, helpful, courteous than any staff we ever before experienced. Officers, cruise director: Outstandingly helpful, courteous, honest. Captain kept passengers informed as needed. Cruise Itinerary: The North Pacific was extremely rough, with huge swells, and much ship motion. A storm prevented us from reaching our first port, Kushiro in Northern Japan, and we sailed very close to the uninhabited Russian Kurile Islands, and into the Sea of Okhotsk before reaching first port of Hakodate.The Captain modified the actual course to avoid as much of the storms as possible. Excursions: We arranged, months earlier , to take private excursions in every port and cannot report on the Amsterdam Shore excursions. Piers: In every port, the ship docked as close as possible to the center of town: In Shanghai we were on the edge of the Bund, In Nagasaki downtown and one block from the tram station, in Yokohama ( for Tokyo) we were within a few blocks of a shopping center, and a local (that weekend) German Beer and Harvest Festival. Kobe was similar. In Hong Kong, we were at the Ocean Terminal, two blocks to the Star Ferry or Peninsula Hotel. Debarkation: efficient, easy. Our luggage was on the pier and we took a taxi to our hotel nearby, since our return flight was the next day. We took an airport bus ( about $10 USD each) from our hotel to the new Hong Kong airport, about 45 mins. drive. That bus picked up passengers at three hotels, put luggage down below , and unloaded us at out airline entry area. There are numerous luggage trolleys outside the entryway to carry bags to the ticket counters. This was the finest cruise we ever experienced, on any cruise line, and one which future cruises will be compared with. We think the underlying reason is that this was a 'Grand Cruise' which is more costly than regular HAL cruises, and well worth it. The Chef and kitchen staff produced great meals consistently, which proves that "it can be done." Read Less
2 Helpful Votes
Sail Date: September 2011
Mom in 50s, traveling with 18 year old daughter. OK, so we don't really fit the Amsterdam's demographic, but we have traveled on the ms Amsterdam before (to Alaska, and to South America/Antarctica), so we thought we knew what to expect. ... Read More
Mom in 50s, traveling with 18 year old daughter. OK, so we don't really fit the Amsterdam's demographic, but we have traveled on the ms Amsterdam before (to Alaska, and to South America/Antarctica), so we thought we knew what to expect. Our Grand Voyage was a 70 night cruise, visiting many ports in the Far East, Australia, and a bit of the South Pacific. We sailed from our home port of Seattle, which was convenient but enabled us to take far too much luggage. The embarkation procedure was efficient. The ship was just as we remembered it; immaculately clean, an extensive art collection, beautiful floral displays. Our room, on this cruise, was an inside cabin on the Verandah Deck. We had plenty of space for storage and to move about. No noise issues. In the first hours, our Cabin Stewards made sure that they introduced themselves, and that we had everything we needed. In spite of the fact that they are now responsible for many more rooms than in the past, our Cabin Stewards did an amazing job of keeping our room clean. They still took the time to make a towel animal each night, too. We prefer to eat in the Lido, rather than in the LaFontaine Dining Room. We find that the food is just as good, but we have the advantage of being able to mix & match entrees & sides, rather than having the set plate combos that are served in the dining room. The dining room stewards on the Lido are absolutely outstanding! It took only a few days before they called us by name, knew where we preferred to be seated, served our beverages as we liked, etc. Another benefit of eating on the Lido, is that the staff are much more willing to socialize with the guests. We loved the opportunity to learn about Indonesia. On this cruise, we ate a few suppers in the Pinnacle, which we found to be excellent. Although we attended a Le Cirque night, both of us much prefer the Pinnacle's regular menu. Our ports on this cruise were many & varied. We only participated in a couple of excursions, sponsored by HAL, as most were quite overpriced. Before the cruise, I was actively involved in our Roll Call, so I was able to both organize & participate in several Cruise Critic excursions. These were all excellent - and a great value. we had a travel guide, who was supposed to share information about each port. Unfortunately, it became clear that she would sometimes use her role to get people to purchase HAL's shore excursions, rather than supporting people who wanted to visit the ports independently. The evening entertainment was not what it used to be, although there were a few, very good performers. The best shows, were those put on by the crew. We had both an Indonesian & a Filipino Crew Show on this cruise. Day time activities, on sea days, varied minimally from day to day, but there were a wide range of activities available; sports, educational lectures, water color classes, etc. We had 4 guest chefs who were on board at different times during the cruise; all provided excellent demos in the Culinary Arts Center. When we disembarked in Long Beach, CA, the process of leaving the ship was well thought out & organized. Unfortunately, the process fell apart once we were reunited with our baggage. The lack of sufficient porters resulted in mayhem. Our Grand Voyage was exactly that - Grand. We spent 70 indulgent days aboard a beautiful ship, with an entire crew that provided truly loving care. We traveled with a fascinating group of passengers. We were never bored, nor homesick. The only significant disappointment, was having to leave the ship at the end of our cruise. Read Less
1 Helpful Vote
Sail Date: September 2010
At sea for sixty-nine days found the majority of us sad to arrive back in San Diego.

Every aspect of this journey was beyond belief.

Despite unfavorable weather conditions, our Captain guided this ... Read More

At sea for sixty-nine days found the majority of us sad to arrive back in San Diego.

Every aspect of this journey was beyond belief.

Despite unfavorable weather conditions, our Captain guided this ship around a hurricane in Hong Kong, a volcano in Indonesia, flooding in Vietnam and Cambodia, and we, as passengers, never gave a thought to our safety or to the bad weather we could have encountered.

Dinner, dancing, shows were provided nightly. There were many formal nights - reminders of what 'crossings' were to the wealthy of foregone years. Champagne flowed, music drifted from different areas, stellar service in a professional manner was a constant.

Yet, there was this feeling of family, of caring. Nothing was too much to ask for - and there was never a tone of any type used, no attitudes possessed this crew. They were there to help and please us in whatever why they possibly could and that is what they did. Oh, and did I mention the smiles -- so many wonderful broad sincere smiles to greet us every place on this ship. The crew were from Indonesia - what a honor they are to their country!

Asia and Australia were educational for those of us not visiting these countries before. The Ports of Call worthwhile. So grateful to be able to see these great wonders, such as the Great Barrier Reef and Great Wall of China. Overland in China was fantastic with lovely top-drawer hotel and dining accommodations.

At the end of the day, I always go back to thoughts and longings for the ship and its crew who truly provided us with the main ingredients for a beyond belief experience in travel.

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2 Helpful Votes
Sail Date: March 2010
The original intention of this cruise was to get us to or near Japan where we would visit with old friends.

This was actually a segment of a segment of the world cruise that was meant to begin in Mumbai. When we saw a shore excursion ... Read More

The original intention of this cruise was to get us to or near Japan where we would visit with old friends.

This was actually a segment of a segment of the world cruise that was meant to begin in Mumbai. When we saw a shore excursion opportunity to Angkor Wat we priced it and decided to begin the segment in Singapore instead, and spend what we would have spent on shore excursions for a three day holiday in Bangkok, three days in Siem Reap (for Angkor Wat) and three days in Singapore where we would meet the ship.

The cost of those nine days in 5 star hotels and air from Bangkok to Siem Reap and Siem Reap to Singapore equalled what we would have paid for a two and a half day shore excursion offered by HAL for each of us! Such are the costs of shore excursions.

The Ship

The vessel is what you would expect from one of HALs flagships. It seemed to be in terrific condition. From cabins to public rooms, the ship is beautiful. I didn't see evidence of aging. Our cabin had a leak in the bathroom and there was an occasional odor of diesel fuel just outside our door, but neither interfered with our enjoyment of the ship.

People are always interested in food.

HAL seems to be putting the money out in the food and beverage department. The usual comfort food was available poolside, as was an assortment of pastries for a good part of the day in the Lido. Breakfasts were unremarkable which is not a bad thing. They were breakfasts and hard to fault in the Lido or DR.

Lunch was a different matter. The stir fries were awful, and truly an embarrassment. The vegetable chicken stir fry had a single piece of chicken and when I asked where the vegetables were, the server found one with his tongs and added it to my dish. I would not mention it except that I saw a video of the executive chef talking about his wonderful "fresh fresh fresh" stirfries so I thought it was worth a notation.

I think dinner was what you would expect for a vessel catering to North American taste. The steaks in the dining room were of generous portion. I don't think they did vegetables well and on the whole I thought dinners sort of missed. Or - it may just be that we don't eat those sorts of dinners anymore. I heard no one speak of the food in either positive or negative terms. Oddly enough, complimentary champagne flowed on two nights.

As to the atmosphere of the ship, well, that was a big surprise.

We were used to going on vacation cruises with other people going on vacation cruises - with all the positive energy that that implies. Cruisers are usually excited, and that rubs off on the crew.

Well the majority of people on this ship had been aboard for a very long time, with a long time to go. They were "residing" on the ship as opposed to cruising on it. It seemed to be less a vehicle for a cruise than a giant apartment building with a rolling view. The atmosphere was flat. You saw it in the passengers and you saw it in the staff. I have never seen staff so ambivalent. Not nasty or lazy - they just didn't take the pains to give a darn.

This was an observation confirmed to us by other cruisers who came on for a while in Singapore. "Boring" was the word that kept coming up to describe their experience.

The ports themselves were interesting. Cambodia and Viet Nam were both worth the visit. though the port was quite a distance from Ho Chi Minh city.

I would say I do not agree with HALs new policy of requiring no signature for beverages purchased under $20. I myself have disagreed with charges on my cruise bill on previous cruises and by producing the original signed bill, the issue was resolved.

Business should be done in a business-like manner, and charges should be signed for.

Bills, however small, must be signed for in the shops. When I enquired as to why, they said their experience was such that bill signing was deemed to be imperative. I agree.

Also, HAL has a policy of not allowing your internet time to lapse if you are still connected with your computer. The rationale is that it is a courtesy to allow you to finish your business. But if you forget to log-out and leave your computer or ipod or device connected for an hour or so, you will be billed. I asked the administrator how that could be as it would be clear that a machine was not used over that time. He said Windows machines send message packets out periodically and that constitutes use.

So Moral Hazard hit HAL. Wall Street sails the high seas.

Guest Relations was surprised to hear of the new policies which are fleet wide. They sent a message to HAL about both issues. HAL sent a subsequent communication stipulating the $20 rule must be followed. I heard nothing about the internet rule.

We disembarked in Singapore in what was a smooth process, and we were on our way.

Would we sail HAL again - probably, but not based on their performance on this cruise.

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Amsterdam Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.1
Entertainment 4.0 3.8
Public Rooms 4.0 4.5
Fitness Recreation 4.0 4.0
Family 3.0 4.0
Shore Excursion 4.0 4.1
Enrichment 4.0 3.9
Service 4.0 4.5
Value For Money 4.0 4.2
Rates 4.0 4.2

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