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4 Helpful Votes
Sail Date: May 2017
We did a Rhine River Cruise on the AMACerto in May of 2016 and loved it. We booked this longer cruise soon after. The 2016 cruise was all on the Rhine and only 7 days. This one was on the Rhine, Maine and Danube, 14 days. We requested that ... Read More
We did a Rhine River Cruise on the AMACerto in May of 2016 and loved it. We booked this longer cruise soon after. The 2016 cruise was all on the Rhine and only 7 days. This one was on the Rhine, Maine and Danube, 14 days. We requested that the same Cruise Manager be assigned to our cruise and she was! AMA crews are the best. Everyone without exception is dedicated to making sure you have the best possible time. Cruise Manager Martina Valachova makes everything always the best. As she admits, she always says that, but, "This time I really mean it!" Captain Vlad, Hotel Manager Daniel, Purser Cristine, Reception host Adam, Matre'd Alin, and all the servers and operational crew always went out of their way to meet every need. We had the same suite that we had in 2016, but there were some upgrades: free laundry (only in the suites, but fees for others are very reasonable), personal butler (again only for suites). People in the other cabins were uniformly pleased with their accommodations, too. As usual, way too much great food and beer and wine included at lunch and dinner. One seating and open seating, so you can find a private place or sit with 8 or 10 other passengers. And vary it as you feel like it at the time. Maximum of 164 passengers and we only had 133. So it is never crowded. We didn't do all of the entertainment, but the several we did attend were terrific. The entertainers all come from the area we are in at the time. They hop on and off at the nearest locks or piers if in town. The shore excursions are mostly included, but their are several optional ones that you can sign up for for an extra fee if you want to. The included ones are all led by local guides who are pros at it! If you have never taken a river cruise or never on an AMA ship, do it at the next opportunity. Only one thing, these are not oriented toward families. There is very little for young kids to do. But for adults who want to see and learn about some part of the world, a river cruise can't be beat. Read Less
Sail Date: May 2017
We were directed to AmaWaterways by our travel agent, and was she ever right. The cruise from beginning to end was nearly perfection. The stateroom was lovely, with very nice linens and an outdoor private deck with chairs and a small ... Read More
We were directed to AmaWaterways by our travel agent, and was she ever right. The cruise from beginning to end was nearly perfection. The stateroom was lovely, with very nice linens and an outdoor private deck with chairs and a small table. The staff, from the waiters to the housekeeping staff to the sailors were friendly and helpful. The ship was immaculate in every respect, and hand washing was encouraged to minimize risk of infectious diseases. The food was excellent. We traditionally accepted the chef's recommendations every night and were never disappointed. The Chef's Table Restaurant was also a treat. The wine and beer served with meals was very good. We chose the historic walking tours at every city and enjoyed them immensely. The guides were all well informed, easy to understand and very pleasant. They were all willing to answer any questions we had. The "QuietVox" audio systems were so appreciated. During the tours we did not have to cluster around the guide and try to hear the words. We could wander in a loose group and hear everything that was being said. There were three lecture/talks on board and we thoroughly enjoyed every one. I cannot say much for the entertainment in the evenings, as we did not partake. We were too tired from taking every tour that was offered. Additionally, evening entertainment is not something we are interested in. We also thoroughly enjoyed the tour of the wheelhouse and the engine room. This is definitely not a cruise line for children. They cater to older (50+) people. We will definitely book another tour on AmaWaterways. Read Less
7 Helpful Votes
Sail Date: April 2017
We have been on AMA three times. Each time has been a positive and worthwhile experience. We stayed on the third level with an outdoor seating. The maître d absolutely made my meals wonderful. Each morning he sat with me to discuss ... Read More
We have been on AMA three times. Each time has been a positive and worthwhile experience. We stayed on the third level with an outdoor seating. The maître d absolutely made my meals wonderful. Each morning he sat with me to discuss vegetarians for the day, That defines personalized service. Daniel, the chef, took my requests and implemented them into each meal. Wow! They also have a tapas bar during the day for snacks. They were so good. The serving staff were always engaged. They smiled when you came in and knew your tastes. Vesi and Carmen always greeted us. We cam to know them and their backgrounds by the end of the cruise. The cleaning staff kept the room immaculate...never too small a request. Thanks Arid. The cruise manager was exceptional. Each day she managed the tours and was there for any questions or problems that arose. It is quite a job to oversee each tour and the varied requests of the passengers. Kriss exceeded my expectations on a daily basis. The excursions were varied and uniformly had engaged docents. We did tulip time and visited museums, churches, small intimate towns like Bruges and the Reubens House in Antwerp...even Delft and the Hague. I always enjoy background information and the opportunity to ask specific questions. This was handled exceptionally well. Ama seems more like a family unit than a crew. That is what I expect and certainly received on this cruise. You could not choose a better line. Read Less
2 Helpful Votes
Sail Date: April 2017
This was our second river cruise with AmaWaterways and, as was the case with our first cruise, we were delighted with the experience. Every logistical detail was managed professionally, including the airport transfers to and from the ship, ... Read More
This was our second river cruise with AmaWaterways and, as was the case with our first cruise, we were delighted with the experience. Every logistical detail was managed professionally, including the airport transfers to and from the ship, and the many entertaining and educational excursions. Our room aboard the ship was light and bright, clean and attractively decorated. Buffet-style breakfasts and lunches offered many delicious options and the multi-course served dinner options were varied, delicious and attractively presented. Housekeeping and wait staff were consistently friendly and professional. For us, the excursions were the highlight of the experience, especially the Tulips & Bulb Fields tour; the Antwerp Chocolate, Waffles & Beer tour; the Amsterdam Canal Cruise; and the Keukenhof Gardens tour. The excursion guides were, with one exception, knowledgeable, interesting and professional. At the end of our one week cruise, we realized we had received an outstanding and comprehensive introduction to the Netherlands and Belgium. We learned a lot and had fun too! Read Less
1 Helpful Vote
Sail Date: April 2017
This review is overdue, but family issues made writing and posting it earlier all but impossible. We chose this cruise because my mother wanted to see the tulips again. The ship departed and returned to Amsterdam which was very ... Read More
This review is overdue, but family issues made writing and posting it earlier all but impossible. We chose this cruise because my mother wanted to see the tulips again. The ship departed and returned to Amsterdam which was very convenient from a flights standpoint. From the first point of embarkation the service was stellar. Bags delivered promptly to the room. Smiles and help from all members of the crew. My mother has mobility issues and uses a scooter to get around. When we first started considering this cruise, I called AMA Waterways. The woman on the phone recommended the best cabins for someone who could not navigate the stairs well. This help in selecting the cabin proved invaluable. The crew could not have been more helpful. Each and every time Mom wanted to go somewhere on the ship there was a crew member to help. The rooms are small but take very good advantage of space. Unlike ocean cruises, you really don't spend much time in the rooms. You are off the ship much more and there are no sea days. The steward always kept the rooms clean and was always there to offer assistance when needed. The food is remarkably good. Both my mother and I are gluten free (Celiac disease) and the kitchen and wait staff was very accommodating. They even had special gluten free areas for food in the dining room at breakfast and lunch and kept GF snacks at the bar separate from the other snacks. Dinners were always a treat and the specialty dining room was wonderful. The servers were always friendly and kind. The included wines are good, not great, but I don't expect a Premier Cru to be included with dinner. The main bar is the center of activity. Bar prices are quite reasonable when compared to ocean cruises. I found them to be on par with or even lower than bar prices in my home town of SF. Our bartender was wonderful. The ports visited were all wonderful. I only wish we had more time in each of them. Ghent was a particular favorite but 4 hours was not nearly enough time. I would have liked more time in each port. The river views are nothing to write home about. Mostly industrial. Excursions were somewhat tedious. The earpiece is annoying. The information on the excursions we went on was good but I only chose a couple of them. In most ports I preferred to explore on my own. Fellow guests were mostly active 50-somethings. Perfect for me. Super friendly, unpretentious and well traveled. We always had something to talk about. The sundeck and outdoor areas on the ship went pretty much unused by everyone. It was too cold. They looked nice though and would have been a great place to enjoy a beverage if it had been warmer. Many people used the jogging/walking track on the sundeck. The WiFi worked pretty well. They don't allow you to stream videos and such, but checking email and reading newspapers online was never a problem. Don't know about posting pictures to social media as I don't do that when I am away from home. The only thing I thought needed a lot of improvement was the spa. I did not have time to get a haircut before leaving for this trip so I booked an appointment at the salon. I don't think the lady there had cut hair in years. She did a fairly poor job. Luckily for me, I wear my hair on the longish side and could pull it back to hide the poor cut. Hair grows, so it's not live ending but I would not recommend anyone go to the spa for hair. I would highly recommend AMA Waterways to anyone looking at a river cruise. Read Less
4 Helpful Votes
Sail Date: April 2017
They met us at the airport, led us to the bus taking us to the port. We had not one minute to worry about anything. The ship was clean, the food was good, and the staff were wonderful. From the Captain, Hotel Director, Cruise Director ... Read More
They met us at the airport, led us to the bus taking us to the port. We had not one minute to worry about anything. The ship was clean, the food was good, and the staff were wonderful. From the Captain, Hotel Director, Cruise Director to the kitchen staff--they were wonderful. They met every request with a smile. Our cabin was always and promptly cleaned. We enjoyed all the shore excursions. In fact, most days we did both morning and afternoon tours. The end of the tour, they got us to their staff at the airport, and the staff walked us wherever we needed to go and offered to stay with us through each step. We came home happy and relaxed--like you should be after a vacation. Would we go again? You bet. We are already looking at other Ama cruises and are excited to find many places we'd like to see. Read Less
1 Helpful Vote
Sail Date: December 2016
Our Rivercruise started in Amasterdam on the 22nd of Dec 2016. We wanted to experience Christmas Markets in Europe without the hassle of packing and unpacking if we were flying or driving from one town to another.. OUR CABIN on Violin ... Read More
Our Rivercruise started in Amasterdam on the 22nd of Dec 2016. We wanted to experience Christmas Markets in Europe without the hassle of packing and unpacking if we were flying or driving from one town to another.. OUR CABIN on Violin Deck 301 is AWESOME !!! The first day of tour was a bit inconvenient as the Tour Director failed to arrange appropriate transport and tour for the "Disabled" passengers. We tried to be in the Bus front seat, only to be asked to move a few seat back as a "disable passenger" came to join our bus. The food was nothing to rave about.... the wines was a disappointment (although repeatedly announced as specialty of whichever region we were.) THEN..there were days when we are very tired and chose to have a relaxing afternnon "siesta" , unfortunetaly we missed the Captains cocktails . Our Tour Director was not on the INTERCOM to remind the passengers...So we told her about our disappointment :( ...her reply .. "she doesn't normally remind passengers as she give the days activity sheet before we retire the previous night "... Fair enough.. The thing is she is constantly on the intercom telling stories about silly old fables ..like we were children!! How hard is it to remind us of the coming "Captains Cocktail"!!... THEN WORST OF ALL....we could have arranged our own tour and accomodations after the cruise BUT we chose to get the extended package from AMA, thinking that we will have great accommodations based on what we paid and what we saw in AMACERTOs cabin. Our hotel in Lucerne is average...then a disgusting little hole in Zurich. The timing of the cruise suits our schedule..its a bonus when I saw it discounted .. but DOES IT MEAN THAT SOME ASPECT OF THE CRUISE IS AT DISCOUNTED LEVEL TOO? Read Less
1 Helpful Vote
Sail Date: November 2016
We chose this cruise line since we'd cruised Tulip TIme about 10 years ago. This time took family on Christmas Markets cruise from Amsterdam to Basel, including pre cruise time in Amsterdam. I needed two cabins so budget was a ... Read More
We chose this cruise line since we'd cruised Tulip TIme about 10 years ago. This time took family on Christmas Markets cruise from Amsterdam to Basel, including pre cruise time in Amsterdam. I needed two cabins so budget was a consideration and AMA was somewhat less expensive than first choice Uniworld. We were not disappointed in the least: the AMAcerto was decked out in holiday finery, staff including cruise director Sonja were top notch, the cabins were lovely and spotless, and the food was a real step up from our prior cruise on AMA and uniformly excellent compared to our experiences on Oceania and Seabourn. Excursions were split up by interest and fitness level (we took a 3 hours power walk through Strasbourg, where other "gentle walkers" needed more assistance. Something to please everyone. Excursions were not overcrowded--probably 20 in a group at most. Local guides were excellent. Some fun on board activities in the evening, everyone in a festive spirit, just a very, very pleasant cruise visiting the beautiful Christmas markets along the Rhine. Everything about this cruise was quality, and I considered it excellent value for money. I'm fussy and have no criticisms at all. We are looking forward to doing the Christmas Markets on the Danube and will definitely choose AMA for that as well as for any other future river cruises. They have really stepped up their game since we did their Tulip Time cruise about 10 years ago. Read Less
3 Helpful Votes
Sail Date: November 2016
For comfort, quality of food and wine, friendly and efficient service it is difficult to decide how AmaWaterways could be beaten. The minute attention to passengers' comfort included bringing round steaming mugs of tea when we were on ... Read More
For comfort, quality of food and wine, friendly and efficient service it is difficult to decide how AmaWaterways could be beaten. The minute attention to passengers' comfort included bringing round steaming mugs of tea when we were on deck on a very chilly morning to admire the most scenic stretch of the Rhine. The itinerary on their Enchanting Rhine cruise is superb, taking in Amsterdam, Cologne, Koblenz, Rudesheim, Heidelberg (or Speyer as an option), Strasbourg and Basel. The guides were entertaining as well as informative and the evening entertainment was excellent, the highlight being a trio called La Strada, featuring two classical violinists. Beer, wine and soft drinks with lunch and dinner are part of the package and there was even a beer and sausage tasting session at 10.30am one morning. Attention to detail includes tailoring each city tour according to fitness levels, with bikes available for the more energetic. Read Less
4 Helpful Votes
Sail Date: October 2016
Chose this cruise solely based on recommendation of knowledgeable travel agency insider.Including airfare, was approx $4,800 for single occupancy and air fare for 8 days and 7 nights. My overall experience has been about average especially ... Read More
Chose this cruise solely based on recommendation of knowledgeable travel agency insider.Including airfare, was approx $4,800 for single occupancy and air fare for 8 days and 7 nights. My overall experience has been about average especially considering the premium price for the Rhine River cruise.For example, had to request for bottled water to be replenished, and for toilet paper to be refilled. Room was very clean and all service people were very polite.It was really convenient to get on and off the ship for excursions except there was insufficient free time to shop and also the tour guides gave bad information -- for example, were told that certain shops would be open on Sundays in Heidelberg but the shops were actually closed. Food was delicious but limited in choices and times. Some servers were very friendly and accommodating but others wouldn't bring drink refills in a timely manner. We learned who the good servers were and tried to get in their section. Other issues, when we were on the upper deck, no servers were assigned to get our drink orders. So we would have to go downstairs and get it ourselves. There was only 1 outlet in the bathroom which made it difficult to plug in a blow dryer and flat iron for example. Wifi was very spotty but we were forewarned to expect it. Read Less
3 Helpful Votes
Sail Date: September 2016
Our travel agent recommended AMA Waterworld for a first time river cruise. My wife was reluctant to go on the trip but the AmaCerto ship, tours and staff made for a near perfect week on the Rhine. We were pleased to have a choice of ... Read More
Our travel agent recommended AMA Waterworld for a first time river cruise. My wife was reluctant to go on the trip but the AmaCerto ship, tours and staff made for a near perfect week on the Rhine. We were pleased to have a choice of gentle, regular or active tours plus a bicycle option. It made for smaller tour groups compared to some of the 80+ groups from other cruise lines that we passed. The local tour guides were excellent. The few river port and lock issues were handled by AMA with little disruption to the passengers. Entertainment is not as important on river cruises due to the higher level of tour activities. Frankly, we were too tired for the nighttime entertainment. The food was very good also. The only criticism was the noise level in the main dining room. This is one problem of having most passengers eating at one sitting which cannot be helped. On the plus side, it showed that the passengers were having a good time with their companions. River cruises are more expensive but the experience was worth it. We would go again. Read Less
Sail Date: August 2016
We were recently on AMA Waterways Rhine River Cruise.this was our first river cruise and were not quite sure if we would enjoy it as much as an ocean cruise. We were on the AMA Certo and it was wonderful. The food, the service, the guides ... Read More
We were recently on AMA Waterways Rhine River Cruise.this was our first river cruise and were not quite sure if we would enjoy it as much as an ocean cruise. We were on the AMA Certo and it was wonderful. The food, the service, the guides were all first class. Our cruise manager Sonia was excellent and attended to every detail. The ports were very interesting. The excursions were all included and each outing had choices. A guide for people who wanted to bike, a guide for gentle walkers and a guide for regular walkers. It was very organized with many options for a variety of tastes. The cabins very very nice with many amenities and the crew were very pleasant. The entire crew always went beyond to make our cruise a fabulous time the cruise manager, the dining room staff and everyone on board tried in every possible way to please. .Overall it was a wonderful experience and we look forward to the next river cruise. Read Less
1 Helpful Vote
Sail Date: June 2016
We did research (both online and with friends) before choosing AmaWaterways and it certainly paid off. AmaWaterways is an excellent cruise line with professional, helpful, and friendly staff/crew, delicious food, and lovely ... Read More
We did research (both online and with friends) before choosing AmaWaterways and it certainly paid off. AmaWaterways is an excellent cruise line with professional, helpful, and friendly staff/crew, delicious food, and lovely cabins/staterooms. Although the Rhine was a bit flooded and we couldn't go on the ship to the last two or three destinations, AmaWaterways arranged seamless transportation by bus. Also, because we had an early flight out of Basel at the end of the cruise and we were not able to dock there due to flooding, AmaWaterways arranged for a beautiful car and drive to take us very very early in the morning to the Basel airport -- about an hour and a half away. The tour guides were mostly good (there were two who were just so-so) and we enjoyed most of the tours. I can't say enough about the crew and staff: either they all dearly love their jobs and all the passengers, or they're the best actors in the world! We found them to be extremely accommodating and pleasant and fun. The other passengers were lovely and the food was really good and plentiful. I especially enjoyed the evening entertainment onboard, especially the 3 piece string quartet. All in all, AmaWaterways was an excellent choice for us and we'd definitely consider them again on our next cruise. Read Less
3 Helpful Votes
Sail Date: May 2016
We are a retired couple. We wanted to unpack once and see several places in different countries. Mega ships with lots of activities, multiple restaurants, etc. just don't appeal to us. Our travel agent recommended an AMA river cruise ... Read More
We are a retired couple. We wanted to unpack once and see several places in different countries. Mega ships with lots of activities, multiple restaurants, etc. just don't appeal to us. Our travel agent recommended an AMA river cruise and he was right on! We cruised the Rhine from Amsterdam to Basel. The ship is excellent. Like new condition. We had about 125 passengers. Fantastic crew! Absolutely every crew member just could not do enough for us. Our cabin (we opted for a suite so my wife could have a bathtub) was wonderful. And conversations with other passengers indicated that, if you don't need a bathtub, all of the cabins were exceptionally nice. We also determined that all amenities were available to all passengers, independent of what size cabin you had. As on most cruises, the food was very good and plentiful. One seating, open seating, sit with whomever you want. No formal evenings. Resort casual wear is perfect for everything. I did wear my blazer a couple of times, but may not take it next time, as we travel very light. Every evening, they brought aboard entertainment from the surrounding area. All very good. One caveat: there are no activities for kids! This suits us perfectly, but would not suit a family with young ones. There is a small swimming pool on the top deck, but the weather was too cold for us to use it. There also is a running track up top and lots of seating. No need to rush up to grab a chair. We mostly enjoyed just watching the great scenery go by in between the tours of each town where we docked. All tours included in the base price. Local guides were used at each location. Passengers were from the U.S., Canada, and Chile. All very congenial. We are already planning our next trip with AMA Waterways! Read Less
8 Helpful Votes
Sail Date: May 2016
I chose the Amawaterways Rhine River based on a recommendation from a travel agent and friend who had sailed with Amawaterways before. We cruised on the Nile about 5 years ago but this was our first cruise in Europe. We boarded the ... Read More
I chose the Amawaterways Rhine River based on a recommendation from a travel agent and friend who had sailed with Amawaterways before. We cruised on the Nile about 5 years ago but this was our first cruise in Europe. We boarded the ship in Amsterdam. The next morning we toured the city and went on a boat cruise through the canals. There was also an optional garden tour that day. There were at least two excursion options every day. Each day we recived a detailed itinerary for the next day and lots of useful information on the excursions with pictures, weather forecast, shopping opportunities, etc. Having that information the evening before helped me maximize my activities. We also received "USA Times", news highlights from America so we felt a little connected to home. Every aspect of the cruise, from check-in, to the excursions, dining, on board activities, local transportation, disembarking and the optional land tour of Switzerland was well planned and executed. We hit a bit of a snag due to heavy rains upriver and had to spend an extra night in Mannheim. Without missing a beat our Cruise Manager, implemented Plan B and bussed everyone to Strasbourg so we didn't miss our tour of the city. Because we were so far away from the ship Martina arranged for all of us to have lunch together at a restaurant in town, Le Gruber, the food was fantastic! What a fun day. The day we cruised down the Rhine Gorge was also a very memorable day. We were given a map with all the castles and ruins along the gorge. In the common areas a running commentary on the history of each point of interest was broadcasted over the PA system so you didn't miss anything. It was cold outside but there were plenty of blankets & hot chocolate to keep us warm. The ship's staff and local tour guides were all friendly, helpful, and pleasant. We got to know many of our fellow travelers during excursions, lounging in the common areas, and while dining. That part was a little unexpected, and greatly added to our overall enjoyment. Overall our trip was excellent but I especially want to thank our Cruise Manager, Martina, for all her help. My husband hurt his knee playing with the dog a day or two before we left for Amsterdam. He thought it would get better but instead, it got much worse. The trip could have been a disaster but it wasn't thanks to Martina. Soon after we checked in she was able to get him crutches and moved us to a cabin that was much more conveniently located to the dining and lounge areas. She shopped for an Ace bandage and included a little chocolate to make him feel better. She also arranged for a someone to meet us with a wheel chair at the airport; she was just wonderful. I would love to do the AmaWaterways Douro River cruise next! Read Less
12 Helpful Votes
Sail Date: March 2016
I'm an experienced ocean cruiser, but this was my first smaller river cruise, and I was unsure of what to expect. Well, it was great! We took the March 30th Amsterdam to Basel, Switzerland cruise on the AmaCerto. We arranged our ... Read More
I'm an experienced ocean cruiser, but this was my first smaller river cruise, and I was unsure of what to expect. Well, it was great! We took the March 30th Amsterdam to Basel, Switzerland cruise on the AmaCerto. We arranged our flights to Amsterdam and home from Zurich through AMA, but we did not do their extensions, so transfers were not included. That was fine with us. The timing of the AMA extensions didn't work with our schedules, so while we did stay in Amsterdam 3 nights before the cruise, then in Lucerne 2 nights after, this did not coordinate with their offered extensions. (The post-cruise extension offered was for 4 nights, and my work schedule did not allow for that.) After spending 3 nights on our own in Amsterdam (and falling completely in love with that city) we got ourselves to the boat. That was a little confusing, we were just dragging our suitcases through the train station to the harbor behind. Signage wasn't great, but we just started walking to where we could see several river boats at one end. The AmaCerto was docked at the far right end, behind a couple river boats. It meant we were a little sweaty and bedraggled by the time we each rolled our heavy suitcases that far, but once to the boat they took over. We were met outside by a couple of nice crew members who instantly took our bags from us and let us walk up the gangway unencumbered. Check-in was super fast and easy. Nothing like the slow security line you go through for ocean cruises. Within 60 seconds of entering the ship we had our room keys and were being escorted to our room. We were in a fixed window, Category D room on the Piano Deck. We were in room 103, with fixed, water level, windows. I went with my normal ocean cruise theory that we would not spend a lot of time in the room, and opted for the lowest level. The room was better than I'd expected. There was a very roomy closet, with plenty of room to hang any and all clothing you want. There were pull out drawers under the beds too, for non-hanging items. Though, because of the underbed drawers, there was only room to stash one suitcase under the beds. The other we stuck in a corner behind a chair. The room was tight, but comfortable. We expected this, we booked it knowing it was the lowest square footage of the rooms on the ship. We are on the youngish side of river cruisers (in our early 40s) so we weren't bothered by squeezing around each other, or even crawling across the bed, when we needed to quickly get around the room. But, I know some less mobile cruisers (such as my parents) would not be happy with such tight quarters. There is only about 12-18 inches from the foot of the bed to the wall, so no room to walk past each other. Both sides of the bed had bedside tables, each with 2 drawers. Plus, the large windows (and they are large, not just little port holes) had a deep ledge that ran the length of the room. So, we were not lacking for any storage space, or room to set papers, purses, bags, etc. The bathroom was very nice. The shower stall was a little bigger than I'd expected, and the overall look of the bathroom was very nice. There was almost zero counter space, just a little around the sink. But behind the mirror was a very large cabinet, and another was below the sink. So, while we couldn't leave much out on the counter, it was all within quick reach in a cabinet. In fact, some friends we made that had a larger room 2 decks up came down to see our room. They actually liked our bathroom a little better. Even though they had a long thin counter, they did not have the medicine cabinet or under sink storage. They felt we actually had more bathroom storage than they did. The ship's WiFi didn't always work in our room. I just assumed the router was probably on a higher deck, and we were just far from the signal. Each room has an Apple computer in the room that can be used for the internet, or switched to TV to watch in-house ship channels or a limited selection of TV stations. Plus some recent movies were available to watch (Jurassic World, for example.) The ship's crew was wonderful, all of them. It was obvious the cruise director (Frederico) really enjoys his job. He was always nice, friendly, and excited about our next destination. He held a meeting the first full day of the cruise to explain all the stops and excursions. Then, each night before dinner, he would hold a short meeting going over the next day's plans. This kept confusion down, as people could ask questions before the busy activities of the day. And the rest of the crew were wonderful too. We tended to sit in same general area of the dining room, so we saw the same waitstaff all week. We very much enjoyed talking to them, and they took great care of us. And speaking of the dining room, the food was all terrific! I went in to this thinking there would be less food than on an ocean cruise. And while yes, unlike ocean cruises there was not 24 hour pizza available, or a midnight chocolate buffet, when there was food, there was a lot of it, and it was all good. Breakfast was a buffet with several healthy options (yogurt, granola, fruit, etc) plus some decidedly unhealthy options like sausage, bacon, pancakes, etc. There was an omelet station, and every morning there were some items you could order from the kitchen such as waffles or eggs benedict. Lunch was also a buffet, with several options that went along with where we currently were. And, like breakfast, there were always some special choices you could order from the kitchen. Then dinner was always a beautiful meal. It was difficult choosing what to order each night, as the options were all so good. Most nights dinner was a 4 course meal (salad, soup, entree, dessert) but a couple nights it was a 5 course, with the addition of an amuse bouche. While they advertised wine and beer with lunch and dinner (which was true) I want to note there was always champagne on the buffet at breakfast. So, anybody wanting to start their day with a mimosa easily could. Then yes, lunch and dinner the wine and beer was freely flowing. The bartender that worked the area we tended to sit quickly learned the type of wine I liked, and the beer my husband liked, and made sure we didn't run out. We made reservations for one night in the Chef's Table dining room. There is no extra charge for this (like on some ocean cruises) but seating is limited. I HIGHLY recommend to anybody taking an AMA cruise to do this one night. It is an absolutely fantastic meal that should not be missed! Every port we stopped in, at least one type of excursion was offered. Sometimes as many as 5 options. For example, our first stop in Koln (Cologne) Germany had a city tour. But there were 2 times offered: 9am, or 10am for "late risers." The 10am ended the same time as the 9am, it just skipped some stuff. So, 2 options for Koln. Then at our stop at Speyer, there were several options: 1)Regular Speyer city tour 2)Gentle Walker Speyer tour 3)Heidelberg city tour 4)Heidelberg Gentle Walker tour or 5)Heidelberg hike. That was a LOT of options! We could only pick one! I know it sounds confusing, but this is why Frederico had a meeting every night. This way people knew if they needed to be a "gentle walker" due to lots of hills or steps in an old town for example. Some stops had the option of taking a guided 15-17 mile bike ride around the area. We did not do this, since it they were only recommended for people who ride bikes regularly. My husband does, but I haven't been on my bike for almost 4 years. I didn't feel up to the 15+ mile rides! We always did the "Active Walker" tours (as opposed to the Gentle Walkers) and we found all the tour guides to be very informative and friendly. The only problem was this was the first cruise using new "QuietVox" listening devices. The guides were obviously using them for the first time, and some cruisers were having trouble with them too. But, by the 3rd or 4th port, most everybody was used to them and had few problems. Personally, I liked them. There were 3 different musical acts brought on board for evening entertainment throughout the week. The first was a classical trio, that was very good. The second was a singer that we did not get to see (we were docked in Koblenz Germany that night, and my husband and I chose to go off the ship that night and wander the town so we did not see him,) and the third was a French singer with an accordion player as her accompaniment. She was great, and her accordion player very entertaining. We really didn't expect to like the evening entertainment, and we were pleasantly surprised. As for the AmaCerto, it was a lovely ship. The main dining room was on the level below reception, and above was a large lounge. The lounge was where the evening entertainment took place, pastries were set out for late risers, and where most people ended up when just wanting to relax and watch the scenery. There was always coffee, tea, and cookies in the lounge. There was enough seating for everybody to fit in there at the same time. And the couches and chairs were surprisingly comfortable. A good place to just sit with a cup of tea or coffee and read and watch the scenery go by. I used the fitness room one time, basically just playing around on the rowing machine and treadmill. They room had 2 stationary bikes also, which I did not use. And 3 different weights of free weights (probably 1 pound, 3 pounds, and 5 pounds.) Lemon water and towels were available for those wanting them. At the end of the cruise, even though we did not have an airport transfer booked with AMA, they still called us our taxi to the train station. In fact, on the 2nd day of the cruise, they distributed forms to all rooms asking how everybody was getting off the ship. This way, nobody was left scrambling the morning of disembarkation. There was an option to check AMA transfer, private transportation already arranged, or a taxi is needed. We checked that box, and on the morning of disembarkation we were on a list with our room number and what time our taxi would be there. All in all, I would say this was a great river cruise. I'm already hoping to take another river cruise in the next few years. Most likely the Danube or the Douro. We're wishing AMA had some cruises in South America, or even into Alaska (getting further in the fjords than the big ships can go) but maybe those will come someday. Read Less
11 Helpful Votes
Sail Date: October 2015
The trip down the Rhine River with stops at 2000 year old German cities along the way and too many castles to count was stimulating and beautiful. The ship was new, extremely comfortable, food healthy and light ( although one could eat ... Read More
The trip down the Rhine River with stops at 2000 year old German cities along the way and too many castles to count was stimulating and beautiful. The ship was new, extremely comfortable, food healthy and light ( although one could eat more calories without any trouble), a good but small gym and an amazing staff. Everyone was extremely responsive to any logistical request and or maintenance need ( we had a water leak in our bathroom that was fixed within minutes) Departures were arranged with efficiency and no confusion even when fog canceled many flights and required re-booking. The only problem was the low level of the water in the Rhine due to lack of rain so our arrivals were slowed by the necessity of traveling behind other slower ships all using the only available channel with enough water. Read Less
3 Helpful Votes
Sail Date: October 2015
This was our first river cruise - the Rhine River from Amsterdam to Basel. We spent 4 days in Amsterdam and I definitely recommend a few days before embarkation. Jet lag is tricky and we pay so much for the cruise we wanted to truly ... Read More
This was our first river cruise - the Rhine River from Amsterdam to Basel. We spent 4 days in Amsterdam and I definitely recommend a few days before embarkation. Jet lag is tricky and we pay so much for the cruise we wanted to truly enjoy it. We stayed in the Marriott by the docks and loved. We are the type of couple who like to just wander around and we did. Our only scheduled events were the Van Gogh museum (get your tickets online ahead of time) and a dinner cannal cruise (also got tickets ahead of time and we loved it.). Second only to Paris I think Amsterdam is beautiful. Take time to appreciate it all. The Amercerto We had an AA stateroom (314) with French and real balcony. It was worth it for us. There was plenty of room, plenty of storage, and we are not tiny people. Be smart and think ahead. We went in October and took lots of UnderArmor. It was the perfect selection. We had jeans washed and laundry was ultra reasonable. We took black pants or black jeans for dinner with long sleeves, collars, and fancy scarves. No fancy clothes necessary. We spent a lot of time on our own. Our first excursion - Cologne- we went with the guide. Because of low water we were late and missed going into the cathedral. That was a huge disappointment. Other than our Heidelberg Tour, we went off on our own and had a fabulous time. Our guide on Heidelberg was great. We also decided that if something was important, like the Cologne Cathedral we were doing it on our own. We never had trouble finding our way back to our motor coaches to return to the ship. We loved the Chef's Table, eating there twice. The other dinners were just mediocre to us. Our favorite nights were when we had cheese, crackers, and fruit in our room and watched a movie. Great down time and togetherness. Our cruise director was very good. We liked his lectures every night. We also found that people who did not know were really at a loss the next morning. One irritating factor were the guests who did not take the QuietVox systems for the tours. The rest of the guests who did listen to the CD and remembered theirs had to wait up to 30 minutes while these others were taken care of. The staff were unbeatable. One night my husband had back problems and we were staying in out room. I was in sweats getting hot chocolate and at least 4 staff members asked if we were eating dinner and if not going to the dining room could they send a try to our room. And remember there is no room service on AMA! I also loved talking Spurs basketball with the Purser Christian. He was a delight. My husband has already booked the Douro cruise for next year. What a surprise! I made us go on this cruise and it turns out he loves the life. Believe me when I say you can be as social or antisocial as you want. The cruise is to make of it what you want. Oh, and before I forget, the Rhine Gorge might be the most unforgettable thing I will ever experience! Read Less
4 Helpful Votes
Sail Date: June 2015
After 40 ocean cruises I was looking forward to this experience. We spent several days precruise after flying from Los Angeles. We packed light for us but had to check our luggage anyway on Delta. We began in Brussels, went to Bruges and ... Read More
After 40 ocean cruises I was looking forward to this experience. We spent several days precruise after flying from Los Angeles. We packed light for us but had to check our luggage anyway on Delta. We began in Brussels, went to Bruges and Ghent and then to Amsterdam for another 2 nights in a hotel before embarking. We covered all the major sights and then some. We embarked at 3pm as suggested and went right to our cabin to unpack. We had cabin D105 downstairs (very narrow stairway). The room was quite nice with a large comfortable bed, good closet area, 2 chairs, shower with a rainshower, a TV with movies and a computer which worked best when in port. At dinner we met some people from California whom we ate with several more times. Dinner was a menu but breakfast and lunch were buffets. We made a reservation for the Chefs Table which I recommend you do right away as large groups traveling together had reserved for several nights. The meals were pretty good, some very good, could have had a better lunch selection. We enjoyed the CD, Peter Whitehead. He had a great sense of humor and was very knowledgeable. The ship itself was beautiful, we enjoyed dunking in the shallow pool on 2 occasions, there was lots of room on the deck during sailing periods, the lounge was lovely. Included wine was just okay and the bar service was spotty. We had a busy itinerary with very good guides. However there were times we were far from the sights and had to walk long distances just to get on the buses. The entertainment was weak at best. The castles were just a 1/2 day of sailing but we had pretty great weather until Basel. We got off there to catch a plane to Berlin. Not sure I would do another river cruise as I found it to be very expensive and exhausting. Pack for every weather. I had 4 pairs of pants, 2 capri types and 1 shorts with as many tops as I could squeeze in and 3 pairs of shoes. I had a Scottevest, light coverup, a sweater and a packable puffy warm jacket and a scarf. I wanted to burn my clothes about halfway through. We washed stuff out constantly. Read Less
1 Helpful Vote
Sail Date: May 2013
Our group decided on an expensive trip on a river cruise. we thought it would be a peaceful and sedating trip as most of us are in retiring ages. Thus we choose the Amacerto river cruise. the good points: the ship is manned by very ... Read More
Our group decided on an expensive trip on a river cruise. we thought it would be a peaceful and sedating trip as most of us are in retiring ages. Thus we choose the Amacerto river cruise. the good points: the ship is manned by very polite and service oriented staff . we always have the feeling that they are in fact over burden with too much tasks that we oftentimes are reluctant to ask for service. but we can always see their smiles and efforts to help. all around an outstanding job the tour is ably handled by the lady tour manager whose equanimity apparently is often stirred but never shaken. no matter what the issues or disasters, she always have the time for all. she deserved her big tips. rooms are adequate and service is efficient. the baker indeed makes fantastic breads on board. the free flowing wines during meals are truly appreciated now for the bad points: the food seemed to be focused on nutrition: you get carbohydrates, protein , and fats, as prisoners are fed carbohydrates , protein and fats.for our breakfast, dinner and lunch the food is the same. no taste, not looks, and no change.and the soup which comes out of instant soup powder ,is as clear as diced carrots on water. after the 3rd day, Mcdonald's is a treat. Worst point: apparently there was an ongoing intestinal flu epidemic that infected the passengers and crew in increasing numbers. no precautions were issued nor extra hygienic measures made. by the 4th day, one from our group got the runs . the runs and throw ups were so severe we called the attention of the cruise director. there we found out the ship has no Doctor,no Nurse, no Medicine, no hydrating liquids. this is a ship that caters to primarily seniors citizens. by the 10th day, another of our group got the same horrible symptoms. on the 9th day, we noticed the ship was surrounded by officious looking people on the port of Vienna. an ambulance pulled up. a passenger had died.they carried the corpse out in a coffin from the ship to a hearse ! we got the news that many passengers were infected with the runs. this is evident as there was increasingly room service. this is a ship which officially has no room service unless you're unwell. in sum: if you are thinking of taking this ship. think again. and think again.save your money, protect your health,don't take this cruise. Official Response from AmaWaterways: "Our deepest condolences to the family of the guest who passed away. His unfortunate passing was due to a preexisting health condition. We are saddened by the loss of a guest who we consider a part of the AmaWaterways Family". via LauraS at community@cruisecritic.com   Read Less
Sail Date: April 2013
The Amawaterways "tulip cruise" was very good, but not exactly what I expected. The waterways of Holland and Belgium are heavily industrialized and the landscape is flat. Therefore, there was not much scenic cruising to be ... Read More
The Amawaterways "tulip cruise" was very good, but not exactly what I expected. The waterways of Holland and Belgium are heavily industrialized and the landscape is flat. Therefore, there was not much scenic cruising to be done. In fact, the boat mostly moved from one location to another during the night, which I think was the right choice. Although the brochures make it seem that the entire country of Holland is blanketed with flowers and windmills, these are actually clustered in a few spots, and due to the harsh winter, most tulips were still dormant although we were there at what is usually the peak time (April 20th). Every day, we had an opportunity to tour very interesting towns, either as part of a group or on our own. I enjoyed them all. The tours used wireless earphones, so you did not have to be right on top of the tour guide to hear what was being said. The trip built to a nice conclusion. On the final three days, we went to 1) Brugges, then 2) Willemstad and the Kinderdijk windmills, and finally the 3) Keukenhof Flower Gardens. (You spend the first and last nights at the dock in Amsterdam, within walking distance of the historic district). I was worried that there would not be many flowers at Keukenhof, but I was not disappointed. The outdoor displays were not in full bloom, but some parts were quite pretty. However, the flowers in the indoor pavilions were in full bloom. You cannot imagine how many varieties of tulips were in one of the pavilions. Another pavilion was devoted to orchids, and another to other flowers. It was quite amazing. If I had to choose between seeing the flowers in full bloom in the pavilions or outdoors, I would choose the pavilions. We were forced to get up early to go to the gardens to avoid the worst crowds. Good call. The AmaCerto is a great ship. We had one of the smallest cabins (Cat. C), but it was all we needed. The next step up would have given us a larger bathroom and shower, but for $1000 extra I think I would pass. It helps to be on the top deck because some of the docks blocked the lower decks' windows. I liked being near the rear end of the boat because not many people walked past us at night or in the morning. The beds were comfortable, the water pressure was good. A nice amenity is free movies. However, we were so busy that it took us three nights to watch one movie. Most useful if you get stuck on the boat for a day due to illness or weather. The food was very good. The service in the restaurant was exceptional. The wine flowed freely at dinner (and lunch if you were inclined) and, if you did not care for the wines they were serving that day, they would find you something else. The specialty restaurant, Erlebnis, was not worth the trouble. Neither the food nor service was as good as in the main restaurant. Of course, that can change from week to week, depending on the menu and the chef. Each evening there was some entertainment in the lounge. Not world class, of course, but usually fun. The ship has a small, but nice heated pool with a swim up bar, but it was not used by anyone due to the chilly weather. The exercise room was larger than I expected, but I never saw anyone use it. My one gripe is that when we arrived at the ship in Amsterdam around 3:30, we learned that we could have boarded as early as 10 AM, and they would have provided sandwiches, etc. for lunch. The cabins were not ready until 3:00, but it would have made our day a lot easier and more enjoyable if someone had told us about the early boarding option. Read Less
Sail Date: March 2013
My wife and I took the Tulip Time cruise on AmaCerto. It was the first tulip time cruise of the 2013 season. Unfortunately, the weather was unseasonably cold, and the tulips had not bloomed. Still, the cruise was delightful. The crew was ... Read More
My wife and I took the Tulip Time cruise on AmaCerto. It was the first tulip time cruise of the 2013 season. Unfortunately, the weather was unseasonably cold, and the tulips had not bloomed. Still, the cruise was delightful. The crew was top notch and took care of every need. This was our second cruise with AmaWaterways. Our previous cruise was the Blue Danube Discovery in 2011. We much preferred the Danube River itinerary over the Tulip Time itinerary. Nonetheless, we enjoyed all aspects of the cruise. Our Cruise Manager, Maddy, was informative and readily available. The dining and bar staff were friendly and efficient. The room was immaculately cleaned each day. The stateroom's TV, Wi-fi, and free movies were welcome amenities. The laundry service is quick and reasonable and eliminates the need to take too many clothes. The excursions were well done. The shuttles to and from the airport were quick, professional, and courteous. Breakfast was a choice of pastries in the lounge or buffet in the dining room. We tried both but went mostly to the buffet. Lunch and dinner came with complimentary beer or wine. The dinner menu offered several entrée selections. As someone with Celiac disease, I was very pleased with the easy access to gluten free meals including bread cookies. The dining staff were knowledgeable and accommodating to my gluten free needs. This attentiveness to my food allergy was improved over two years ago. (I should point out to anyone with Celiac disease, who is considering this or other cruises, that I am not highly sensitive to cross-contamination, so your experience may be different.) We extended our cruise at the end with two nights in Amsterdam. We recommend that, if you're interested in an extension, you do it before the cruise rather than the end. Flying trans-Atlantic, we were fairly well exhausted by the time we came aboard the ship. We haven't river-cruised with any other line, so we can't offer comparisons. We can assure you, however, that you cannot go wrong with AmaWaterways. Bon Voyage. Read Less
AmaCerto Ratings
Category Editor Member
Cabins 5.0 4.8
Dining 4.0 4.5
Entertainment 4.0 4.0
Public Rooms 5.0 4.8
Fitness Recreation 4.0 3.9
Family 1.0 3.9
Shore Excursion 5.0 4.6
Enrichment 4.0 4.5
Service 5.0 4.8
Value For Money 5.0 4.4
Rates 4.0 3.6

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