18 Helpful Votes
Sail Date: October 2015
We had a great week on the American Spirit. I will admit that I was someone hesitant that this cruise was going to be anything other than mediocre after reading some of the reviews. I only have to surmise that those folks just can't ... Read More
We had a great week on the American Spirit. I will admit that I was someone hesitant that this cruise was going to be anything other than mediocre after reading some of the reviews. I only have to surmise that those folks just can't be pleased. Here are some overall comments from our experience. The most important being - my husband and I who are in our 50's had a wonderful week of peace and quiet. We took walks together when on shore and met some truly wonderful people. If you're looking for casinos and a 24 hour bar, this isn't the ship for you. But if you are looking for a perfect trip to shut off the phones and just watch some spectacular views from your balcony - this is the ship. This is a very understated cruise, which was perfect for us. 1. Food. Food was great. With the exception of a dry pork chop one night - overall the quality of the food was excellent. You are able to special order to some extent if you don't like what's on the menu. It is a set menu and you do make your choices in the morning. Keep in mind this is a small ship so they carry everything. 2. Activities. There is a speaker that goes on the cruise who is very educated about the area and gives talks at different points in the cruise. Our speaker also led several tours. The evening activities are kinda bad. So my best advice is to skip it and sit up on the observation deck or enjoy your balcony. Tours were good. 3. Service. This is where people get unnecessarily mean. The staff is comprised of college students who are serving 13 week internships. They are young and they will goof occasionally (forgetting your toast or serving right to left). But they are enthusiastic and hard working. Some will go on to terrific careers in the hospitality industry, others won't. One of our favorites on the ship is preparing to enter the Peace Corp. Another one was so excited to have landed his first big interview with an airline because of the internship and was excited to share that he had gotten his first car and apartment. It really is part of the charm of the cruise to interact with these young adults. 4. Management. Is excellent. Every effort is made to accommodate the passengers. The director of western operations made two different appearances on our cruise to inquire earnestly about where they could improve. My only response was "I want a coffee maker in my room." 5. WiFi. WiFi isn't particularly great. But we didn't have a problem because we used my husband's phone as a hotspot. Which would be my suggestion to all who need to get online. Overall we had such a great time. So good that we before the cruise was over we booked the Juneau roundtrip for 2017. Even booked the same room! There is always room for improvement - but overall we think it was money well spent. Read Less
5 Helpful Votes
Sail Date: October 2015
The shore excursion were good as was the food. The toilet situation needs some overhaul which I understand is coming at the end of the season. The staff is very attentive and tries hard to please the passengers. If you don't like ... Read More
The shore excursion were good as was the food. The toilet situation needs some overhaul which I understand is coming at the end of the season. The staff is very attentive and tries hard to please the passengers. If you don't like large portions of food ask for a half. Our cabin was good sized but have enjoyed the newer ships more. This trip was our fourth on this line. The naturalists on board was excellent and made the trip more enjoyable as was the variety of musical offerings. I personally liked my side day trip to Victoria, BC where I enjoyed tea at the Empress Hotel. Read Less
7 Helpful Votes
Sail Date: September 2015
The catalog seems to be different from what we received on the cruise. We complained when the air conditioning did not work properly, toilets did not flush, could not get a bottle of water and public bath room was dirty. There were four ... Read More
The catalog seems to be different from what we received on the cruise. We complained when the air conditioning did not work properly, toilets did not flush, could not get a bottle of water and public bath room was dirty. There were four couples that complained and the cruise line sent a director of hotel operations to talk with us on the fifth day of the cruise. He listened to our complaint and said he was sorry and would see if he could do something for us once he talked to the home office and would get back to us after the cruise. That was 9 days a go so I feel like I was lied too. We were told the college age people working the ship were on 12 weeks contracts and than let go, that's why we felt service like eating at a IHOP and the place was dirty. We have been on river boat cruises in Europe that cost the same $10,000 that have been fantastic and twice as long for the same amount of money. The food was OK but for the cost of the 7 days I thought it could have been much better. We felt this cruise was a waste of money. Read Less
American Spirit Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 3.0 0.0
Entertainment 3.0 0.0
Public Rooms 3.0 0.0
Fitness Recreation 2.0 0.0
Family 2.0 0.0
Shore Excursion 3.0 0.0
Enrichment 4.0 0.0
Service 3.0 0.0
Value For Money 3.0 0.0
Rates 5.0 0.0

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