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Sail Date: July 2019
We chose this cruise because of its itinerary (which was unique and they were good ports that we enjoyed). Unfortunately due to the very poor quality of the ship and crew we were not pleased with the cruise overall. There was poor service, ... Read More
We chose this cruise because of its itinerary (which was unique and they were good ports that we enjoyed). Unfortunately due to the very poor quality of the ship and crew we were not pleased with the cruise overall. There was poor service, marginal food, dirty and unkept ship and cabins. A couple of people left the cruise after the first 24 hours apparently due to the underwhelming conditions. They do have good marketing skills because their brochures describe a luxury 5 star cruise and they charge 5 star prices. The ship is designed well for what it does (small ports) but it was not built as a 5 star luxury ship. The entertainment was marginal, but we were not going on this cruise for the entertainment. Some of the lectures were good but most were not. By far, the service was the most disappointing. We always ordered two glasses of ice tea or water, because they rarely came by to provide refills. We usually had to wave down a waiter to come take our order and sometimes waited 45 min to get the meal. The crew was inexperienced and simple jobs like docking and tying off the tender were laughable. The best laugh was when a crew member let a wheelchair roll off the dock and into the water (they tried using a grappling hook, but they never found the wheelchair). Unfortunately American Cruise Lines is just not up to par. Read Less
1 Helpful Vote
Sail Date: June 2019
We enjoy river cruises as opposed to ocean cruises. We enjoy the silence of the river, and the history surrounding it. On this Lewis and Clark themed cruise along the Snake and Columbia Rivers in Washington and Oregon, we relived a most ... Read More
We enjoy river cruises as opposed to ocean cruises. We enjoy the silence of the river, and the history surrounding it. On this Lewis and Clark themed cruise along the Snake and Columbia Rivers in Washington and Oregon, we relived a most important part of our nations past, forged in part by these two infamous explorers. Great shore excursions and presentations by the River Historian added to the experience. The hospitality of the ship and crew was outstanding. The food and drink was excellent. It should be noted that the Queen of the West is the line's oldest ship and the rooms and bathroom are smaller than newer ships. But so little time is spent in the room, we found the accommodations to be adequate. The one difficulty was a high step into the bathroom which may be difficult for an elderly person. We enjoyed the entire cruise so much that we immediately signed up for another cruise next year! Read Less
Sail Date: June 2019
We just returned from an 11 day American Cruise Lines cruise of New England. Overall this is an average cruise with a very above average price. There were both pros and cons: Pros: 1. The food was excellent, although the selection ... Read More
We just returned from an 11 day American Cruise Lines cruise of New England. Overall this is an average cruise with a very above average price. There were both pros and cons: Pros: 1. The food was excellent, although the selection was quite limited. 2. The staff were very friendly and helpful. We got to know two staff people in the dining room and enjoyed interacting with them (Ike and Marquita). They provided very good service. Some of the other dining staff were not as engaging or as talented, as in all cruise ships. 3. The Cruise Director and her direct report were very accommodating to me to provide me with Wifi service on our cruise, they let me use an I-Phone from the ship to use as a "hot spot" source for Wifi. This was above and beyond the call of duty to help correct a serious flaw in American Cruise Lines Wifi issues. (see below). 4. Overall the ship was clean. 5. The stops on the cruise were nice. We had not been to New England before so it was enjoyable seeing this part of the country. Cons: 1. The Wifi is a serious problem on American Cruise Line ships. This ship is only a year old so this should not be an issue, but it is. Its understandable to have sketchy Wifi access when out at sea, but this problem persisted when we were in port. I was unable to download email or access websites despite my phone and laptop stating that I was connected. In talking with the crew this is a known problem that has not been corrected yet. This is serious flaw for those who need dependable Wifi on their trip. 2. The clientele on this cruise line is VERY elderly. I would estimate that the average age on our cruise was in the low 80's. Most of the passengers were very friendly and it was nice to get to know some of them, but it really felt like we were vacationing in an elderly retirement community. A large number of folks were unable to ambulate easily with many using canes and some with walkers or motorized carts. This was a factor in the tours we went on. It took a fair bit of additional time for people to get on and off tour buses as you can imagine. There were some who had difficulty understanding basic instructions related to the tours. We are in our 50's and throughout the cruise we were identified as the "youngsters"! I think its great that these folks are getting out and enjoying life and I say more power to them, but I'm looking for a different environment for our vacationing. 3. The entertainment was average, I think mainly due to the clientele the cruise line is catering to. 4. Although the ship was clean overall, our stateroom had some issues. The bathroom had a urine smell. There was half a cookie on the carpeted floor with associated crumbs that was left under the desk. There were some small paper wrappers on the floor that were left. At this price range this was unexpected. 5. The dining area is cramped. There are 8 people at the majority of tables, which is a bit overcrowded for the table size. You are unable to eat a meal with just you and your spouse. This can be enjoyable or not depending on who sits with you since its open seating. I noted that in their official pictures the tables show 6 places at each table, this is inaccurate. 6. This is an expensive cruise line. Our 11 day cruise up the New England coast with a one night stay in Boston before the cruise cost around $18,000. We opted for the pre-cruise package in Boston which cost us $900. This is not worth it. Its one night at the Four Seasons, breakfast, a 90 minute bus tour of Boston, and dropping you off at the ship. It was nice, but very overpriced. 7. The tours are very sedentary, pretty much all bus tours. There is opportunity in several of the ports to explore on your own, but again, its an older crowd that this trip is geared toward. 8. The ship had an exercise room but all it contained were a couple of free weights and a few recumbent exercise bikes. In summary, overall it was nice seeing New England, but we would not use American Cruise Lines again. Read Less
5 Helpful Votes
Sail Date: June 2019
We wanted to cruise the Snake and Colombia Rivers to trace the last part of the Lewis and Clark expedition. The route was very good and the onboard historian added immeasurably to the cruise. The cabin was roomy for a river cruise but the ... Read More
We wanted to cruise the Snake and Colombia Rivers to trace the last part of the Lewis and Clark expedition. The route was very good and the onboard historian added immeasurably to the cruise. The cabin was roomy for a river cruise but the bed was in need of upgrade. The cabin was astern on the second deck so it was noisy when underway. Ports were interesting and tours offered mostly interesting. The tour to Mt Saint Helens was a long bus ride for a short time there. The port of Astoria was interesting because it was at the mouth of the Columbia River and Lewis and Clark’s first encounter with the Pacific.. The final port of Portland was worth staying for a post cruise day.. The precruise port of Clarkston would have been more interesting for us if travel delays prevented us from doing the Hells Canyon jet boat tour. Read Less
2 Helpful Votes
Sail Date: May 2019
Our 44th cruise was with a river boat company, American Cruise Lines, but it was not on a river. We sailed around Puget Sound and the San Juan Islands, aboard the American Constellation for 10 nights and 11 days. It is a very nice boat, ... Read More
Our 44th cruise was with a river boat company, American Cruise Lines, but it was not on a river. We sailed around Puget Sound and the San Juan Islands, aboard the American Constellation for 10 nights and 11 days. It is a very nice boat, quite new and offering a good range of river boat amenities, a hardworking and a very pleasant crew. But we felt it was overpriced, and had some weak points. Embarkation We boarded shortly before noon at a marina in Seattle, and the check-in was very fast. We were handed names tags on a ribbon and encouraged to wear them all the time. We were given the usual room key, but were not asked to provide a credit card imprint – a first in our experience. The Captain was there to greet us; and helped with the luggage. We had a snack in the main “Cascade” Lounge on deck three and then went to our cabin. The Stateroom, This is a quite new ship, and the stateroom was in excellent condition. It was quite roomy for a river boat with plenty of drawer space and a small but adequate closet. The bathroom was about the same size as on most cruise ships. The verandah has a sliding glass door, two chairs and a small table. The walls were painted a nice beige shade. There were two armchairs as well as a desk with its chair. Almost all the staterooms were the same, the price differential was according to location. We were on Deck 2, but since it is a small vessel, it was not inconvenient. We were just a few steps from the center of the boat. The Ship If you are on a cruise ship, you are told to call the river vessels “boats”. But American Constellation really looks like a small cruise ship with six decks and a sharp prow. It was built for sailing on open waters, and, as we saw on our visit to the bridge, is controlled by a navigation system that matches the oceangoing vessels we have been on. The top deck is open, with a small putting green. Deck 5 has the “Owners Suites”, a fitness room and a rear sun deck. Deck 4 has staterooms with a library/computer room and the Sky Lounge aft with an open deck. Deck 3 has the main Cascade Lounge forward and staterooms as well as a lounge. Deck 2 is all staterooms except for a lounge. The Main Deck has the Office and Dining Room, as well as some rooms without verandahs. All the decks except the top deck were connected by two roomy elevators in addition to a stairway. The Crew The crew, with one exception, was entirely American. Captain Brown had served in the Coast Guard for many years. He was most pleasant and helpful for the entire cruise. The Cruise Director, Annie was also outgoing and helpful, and most of her comments on the ports were accurate. The wait staff in the main dining room was cheerful and tried their best, but still lacked the skill of those found on the major cruise line. The only non-American on the whole ship was the pianist, from England, appropriately named Jon England. Fellow Passengers As noted, all our fellow passengers were from the United States. We were actually provided with a list of everyone’s names and staterooms. Those who had sailed with American Cruise Lines had their names marked with a star. While the ship would carry up to 175 passengers, we only had 112 on board. Of these 73 had sailed with the cruise line before. Since the company has only been around for a few years, this shows a high degree of loyalty. Since it is easy to forget the names of one’s fellow passengers, the list was quite helpful. As usual, virtually all our fellow passengers were of “a certain age”. The meals were all with open seating, but after a day or two we found a small group with whom we usually ate. The name tags and passenger list did help with recalling people. By and large we were a cheerful lot, and happy to share our differing port experiences and past cruising histories. Dining This was the first cruise in which all meals were served by the wait staff. Each diner was provided with an individual menu, and the back side asked for our choices for lunch and dinner. There was a partial buffet for breakfast, but the hot items were obtained only by ordering them. Actually the breakfast had the widest selection of “main” servings. The lunches were somewhat inadequate in term of choices offered; but it was possible to order items not on the menu. One of our table regulars always had chicken tacos for lunch. I tried them, but this Arizonan with a wide experience in Mexican food, found the Constellation version to be lacking in true south of the border flavor. The dinners were generally pretty good, although no boat this size can match the cuisine on a cruise ship; even smaller ships like the Oceania Regatta or the Crystal Serenity and Symphony. In fact, these smaller cruise ships, including Marina and Riviera as well as the Viking ocean going vessels, set the mark for cruise dining. But the efforts on our trip were commendable, with three main dinner entrée choices plus a vegetarian option for my wife. Desserts were limited, but the baker did an excellent job, and treats were available almost all the time all over the boat. One nice feature was the ability to order half-size portions. As we noted in the “Crew” section, the inexperience of the wait staff led to some mixed-up orders, and on one occasion, a delay of half an hour in getting the lunch main meal served after the appetizers. Shipboard Entertainment This facet of the trip was not bad for a riverboat. We had three pretty good female singers and a five piece band in addition to Jon England and his piano offerings. There was supposed to be a Dixieland band the final night but they did not make it. The Ports Ports and their excursions are normally the highlight of “river” cruises. However the options offered in the Puget Sound area were somewhat limited for first time passengers and the complimentary excursions very restricted, unless you were a prior passenger. We received a one page “Captain’s Sailing Instructions” sheet which detailed all our various arrivals and departures. As on all river cruises, there was a session in the main lounge each night with Annie going over all the shore options for the following day. We had already received a printed sheet of these choices in our cabins after dinner in the daily “Ship to Shore” sheet. We had also been provided on arrival with three pages of all the off-ship offerings and another document showing the prices. Many of these options were too strenuous for me, but the ones we took we did enjoy. Our highlights included a visit to an alpaca farm in Friday Harbor, and a “game farm” near Port Angeles where we fed a variety of large animals such a bears, llamas, bison and deer from the bus. Anacortes, north of Seattle, was our first stop with an interesting history and some tours. We arrived at 8:00 P.M. the first day after a 1:30 P.M. sail-away, stayed all the next day and sailed the following morning west for a two hour trip to Friday Harbor. Whale watching was offered there twice a day, in addition to the alpaca farm, but only the afternoon group saw more than one kind of whale. Friday Harbor is on San Juan Island, one of the San Juan group of islands which are actually northeast of Vancouver Island and Victoria, B.C. The islands became part of the United States after a long running dispute with Canada. It was here we did a tour of the island which included a delightful visit to Krystal and her alpaca farm, where we got to feed and pet the alpacas. We also had a visit to a lighthouse and the town of Roche Harbor. We stayed overnight at a small harbor nearby and then sailed south the next day to Port Angeles on the Olympic Peninsula arriving in the afternoon. There we enjoyed a view of the snow covered Olympic Range. The following day was spent in Port Angeles, because this was the spot from which people could take a boat to Victoria and visit Butchart Gardens, a somewhat pricey trip requiring a passport. Since we had seen the gardens a few years prior to this cruise, we skipped this adventure and instead enjoyed the visit to the game farm in nearby Sequim [which should always be pronounced “Skwim”]. We left Port Angeles early the next morning and sailed east to Port Townsend, which is at the northeast corner of the peninsula, arriving at 10:00 A.M. and again spending the night there. Not too much was offered there by way of excursions except a complimentary walking tour. We sailed early the next morning to Paulsbo, just off Puget Sound, where we tendered ashore on a small ship’s launch and visited the Squamish Museum and Chief Seattle’s grave site. This is a small but very well done museum containing a great deal of history concerning the Native American tribes which inhabited this area. We left Paulsbo in the afternoon and sailed south, arriving in Tacoma at 6:00, spending the night and the next day there. This is a good sized city, but the ship offered only a complimentary excursion and two museum tours. The excursion was by bus and was enjoyable. We left the next morning, sailing north to Bremerton on the west side of Puget Sound. We arrived at noon and left at noon the next day. The only item of any interest in Bremerton is the Puget Sound Navy Museum (free), and that is a somewhat limited venue. Annie had said there was a nice shopping area, but one of our table companions who visited the area said most of the shops were closed. We had a small rain shower here, the only bad weather we encountered on the cruise until our return to Seattle the next day. Back there in the afternoon we took a complimentary bus ride (with a very inexperienced bus driver) to the Pike Place Market area, which was of some interest. We returned to the boat for the final evening and packing. The next day we simply got aboard a complimentary bus (with a much better driver) to the airport and home. We had received our statement the night before with three excursions, and no other charges on it. They have just today appeared on my computer credit card listing. Overall As we noted at the beginning of this review, we felt this cruise was very expensive for what was offered. We have been on some higher end cruise ships; but felt that we got our money’s worth on them. Not so on this cruise. The simple fact is that the food selection was not up to that of an ocean going ship, and it never can be on a riverboat. The entertainment was also far short of what one gets at sea. A friendly crew is nice, but this is true on ships in which the skill and experience of the crew is far better than what we experienced on this cruise. The fact that we were at small ports limited our on shore options. It is also true that most American ports offer fewer tours that can be booked on linethan overseas venues. We noted on our European river boat trips that the vast majority of shore excursions were complimentary, with only a few trips carrying small extra charges. All this being noted, did we enjoy this cruise. Yes, we did. American Constellation is a very nice boat with lovely staterooms, a delightful crew and very attractive small towns on its itinerary. The food was quite good, and the entertainment not bad. We are glad we took this cruise and would recommend it. Read Less
Sail Date: May 2019
About us - my husband and I are in our early 40s, no children, spending time with my well and healthy but aging parents on this cruise. Initially concerned about the expense, average age of the cruisers (65 and older) and if we would be ... Read More
About us - my husband and I are in our early 40s, no children, spending time with my well and healthy but aging parents on this cruise. Initially concerned about the expense, average age of the cruisers (65 and older) and if we would be bored. Parents are not footing the bill so to speak. My husband and I have hectic, stressful jobs from which it is hard to obtain this amount of time off. This is our first river cruise. Pre-cruise hotel: Red Lion Inn, Jantzen Beach. Clean, large, and with great views of the Columbia River. Hotel restaurant had good food but service was slow. Surrounding area with a Target and other convenient stores (ie. liquor and pharmacy) within walking distance or very short Uber/Lyft ride. Embarkation: Not a great first impression as they asked to be in a meeting room at a certain time and let us sit for over 30 minutes without word from a cruise representative on why things were running late . There was also not enough seating in the room especially when many had disabilities. My husband, parents and I stood for most of the time allowing others with disabilities to be seated. My husband and another younger (in his 50s) passenger went and got additional seating from outside the meeting room for those without seats. Hotel staff, after 30 minutes, arrived and finally provided more seats. Embarkation finally proceeded after 45 to 60 minutes of waiting if memory serves correct. Initial impression of the boat: clean, well kept in all general population areas. All staff was very friendly and rarely did you walk by a staff member without being greeted through out the cruise. Dining: excellent. Fresh fruit at breakfast everyday - loved! Lunch and dinner always with an appetizer (soup or salad), three different choices for entrees (two meat options, one vegatarian) and dessert. My husband is a big guy and a big eater and he was never hungry after a meal. Snacks are available 24/7 including Coke products, Chex Mix, Sun Chips, granola bars and cookies. We were glad that we did bring our own insulated cups for consuming beverages in our room. Cups were small plastic cups in general areas and standard Styrofoam coffee cups in the room. Serving staff and chef's would do their best to satisfy every dietary need. We brought our own snacks and liquor just in case but overall they were not needed. We ate a small amount of our snacks when the on board snacks did not appeal. We barely touched our own liquor. Happy hour and "late bar" were open bars and generous. We'll just say my rum and coke did not taste like coke. Entertainment/Enrichment: We did not attend many as they are "age" appropriate - bingo, music talent sang mostly older songs. The lecturer on board was a naturalist which was interesting but many things were held inside and my husband and I did not want to miss the scenery and cool weather therefore much of those times we spent on our balcony or on the 4th and 5th decks. Ports/excursions: Our favorites were Mount St. Helens, WAAAM and the Hells Canyon Jet Boat (definitely worth the extra money). Many of the ports are small towns/cities and are walkable (we averaged about 2 to 5 miles per port). Thoroughly enjoyed going through the many locks on the river. Disembarkation: went smoother than embarkation. Spent the extra for the Spokane shuttle -pro: off the boat at 7 am and at the airport by 9:30 AM; con: costly and our flight wasn't until 2 pm so had a long wait at the airport. If we had do it over, we probably would have rented a car, gotten a hotel in the Clarkston, Lewiston or Spokane area and explored then left the next day instead of the on the day of disembarkation. In summation: we were concerned about the cost at first, but now we are glad we went and feel the cost was worth it. Were we bored? No. Although many things are tailored for an older population, we still enjoyed the quiet, leisurely and slow pace. Would not recommend for children, there is a lot of down time that only adults would enjoy. Recommendations: take binoculars for bird watching and better views of the scenery; take a few DVDs with you - there were times that the satellite TV did not get good signal and one night we did end up using the DVD player; make sure you have a large data plan on your phone if you need to check e-mail etc. - the WiFi on the boat never worked for us. Read Less
1 Helpful Vote
Sail Date: May 2019
We chose the cruise of the San Juan Islands because we were wanting pure relaxation, not non-stop activities. This cruise was definitely relaxing. Embarkation and disembarkation were very smooth. The ship has plenty of room for the ... Read More
We chose the cruise of the San Juan Islands because we were wanting pure relaxation, not non-stop activities. This cruise was definitely relaxing. Embarkation and disembarkation were very smooth. The ship has plenty of room for the passengers to not feel crowded. Each floor has a small midship lounge to read, play puzzles, or gather with friends. The 3rd floor has a large lounge where everyone could gather for evening beverages and entertainment. The 4th floor lounge was my favorite. It's at the back of the ship and has both indoor and outdoor seating. Snacks and beverages are available here 24/7. The chairs are comfortable and warm cookies are delivered here twice daily. The crew was always friendly and helpful. Meals were outstanding. Breakfast is a self-serve buffet of cereals, fruit, and yogurt (sometimes salmon as well). Then you sit down to order what you'd like- omelets, quiche, made to order eggs, pancakes (try the banana ones!), French toast, oatmeal... just about anything you can think of. Lunch and dinner are 'ordered' at breakfast time so the chef can prepare enough of each dish, however, he makes extra so if you change your mind it's ok. There are two or three appetizer and main dish choices for each meal. Don't be afraid to request substitutions. The chef handled special requests beautifully. Shore excursions were satisfactory. The Puget Sound/San Juan Islands offers several museums, cider tasting, city tours. We didn't find most of these too enticing and ended up doing our own walking tour of most of the cities. The main exception was in Port Angeles, where we took the tour to Butchart Gardens in Victoria. It involved a 90-min. ferry ride and a 30 min. bus ride. The bus ride was narrated so we were able to learn a bit about Victoria and Butchart. The Gardens are spectacular. Don't miss this tour! We had a room on the 3rd floor, near the elevators. Elevator noise was never a problem, but we could hear the evening entertainment from down the hall. It never went later than 9:30pm, so it didn't bother us. There is a self-serve laundry room (2 washers/2dryers) on the 5th floor. Detergent and dryer sheets are provided. There is a small "gym" with bikes. Water and towels provided. Read Less
1 Helpful Vote
Sail Date: May 2019
We have been on many, many ocean cruises and wanted to experience the small ship cruise. We chose the American Constellation which had 130 passengers. This was a great alternative to the huge ships - no crowding, large comfortable suite, ... Read More
We have been on many, many ocean cruises and wanted to experience the small ship cruise. We chose the American Constellation which had 130 passengers. This was a great alternative to the huge ships - no crowding, large comfortable suite, easy and smooth embarkation and disembarkation. A Senior atmosphere, very accommodating to the 55+ generation. No kids which was a plus for us - (after our last Caribbean cruise that offered free passage for kids and there were hundreds of kids running and jumping and screaming all over that ship.) The Constellation can go to places the big ships cannot. While onboard, we booked another for next year on Chesapeake Bay. Looking forward to it. The onboard entertainment was very enjoyable. Food was good for the most part. Ports were interesting with well organized excursions. Cruise Director and Hotel Manager were very helpful, cheerful and friendly - as were all crew members. Read Less
1 Helpful Vote
Sail Date: May 2019
We wanted to take a cruise of the Puget Sound. We took a 10 day cruise on the American Cruise Line Constellation. Prior to that we spent a few days in Seattle where I had never been before. We have taken many cruises and the crew on ... Read More
We wanted to take a cruise of the Puget Sound. We took a 10 day cruise on the American Cruise Line Constellation. Prior to that we spent a few days in Seattle where I had never been before. We have taken many cruises and the crew on this cruise was the most friendly and helpful. The ship caught fire in Tacoma WA. All passengers were evacuated at breakfast time and were able to get back on board for dinner. The ship was docked in Tacoma for three days before the Coast Guard gave permission to leave. At no time did we receive any information about the cause of the fire or reassurance that it would not occur again. American Cruise Lines never contacted passengers regarding the fire or made any offer of compensation for not completing the cruise itinerary. The most interesting excursion was to Victoria Island and the beautiful Butchart Gardens. We had the most expensive cabin. The walls were paper-thin. When the cabin next to us turned on it’s TV we could hear every word as if there not a wall between the cabins. The food was mediocre. I would not recommend American Cruise Lines to anyone. I would advise anyone considering American Cruise Lines to get the Coast Guard report on the fire on the Constellation in Tacoma. Read Less
1 Helpful Vote
Sail Date: May 2019
While I was born and raised in New York City, my wife had not traveled in this area. She chose this cruise. I found this cruise to be informative and interesting. I liked the personal attention given by the crew and staff to meeting ... Read More
While I was born and raised in New York City, my wife had not traveled in this area. She chose this cruise. I found this cruise to be informative and interesting. I liked the personal attention given by the crew and staff to meeting my needs. I traveled alone with my wife's blessing while my wife remained home and had her gall bladder removed. My role in doing this unexpected solo travel was to "scout out" where my wife and I should go. While I lingered at Mt. Vernon one their shore tour, the boat left without me. I had scanned my card when I left the boat for the Mt. Vernon tour. I called the boat. Traci, the cruise director, arranged to have a limo pick me up and take me to the next stop, Cambridge. Since I arrived in Cambridge before the boat, Traci also arranged for my stay overnight in a hotel. The following morning I rejoined the cruise. On any other cruise I am positive I would have been told to figure out on my own how to rejoin the cruise. This company is outstanding! Basically the folks at American Cruise got all the things to see and do just right and really knows how to take care of its passengers! Read Less
Sail Date: May 2019
We chose this cruise because of the new ship and the destinations. This was our fifth cruise with ACL. This one was good but not up to ACL standards as we experienced them before. The ship was nice, clean, and user friendly, with elevator ... Read More
We chose this cruise because of the new ship and the destinations. This was our fifth cruise with ACL. This one was good but not up to ACL standards as we experienced them before. The ship was nice, clean, and user friendly, with elevator service (a big plus for seniors). The staff was polite and personable, although some needed more training or experience. E.g., we had to ask for fresh towels on two occasions, and on one the towels did not arrive until 5:30 pm. Our main issue was that we were not allotted enough time to fully take advantage of the excursions. For example, the stay in Yorktown was not long enough to accommodate a full visit to the American Revolution Museum and the Jamestown Settlement. The Jamestown excursion involved a lot of walking in crowded conditions and too much info from the guide. Could have been shorter. The excursion to Mt. Vernon was too short to accommodate a full visit to the GW Museum and the mansion. The Military Aviation Museum was so-so. Washington DC excursion was good. The food was inconsistent and there did not seem to be as many choices as before and too many repeats on the menu. We did not like the new overlapping HH/Dinner, because we were with a group of seven (which formed on board), and it was often difficult to find a table after HH, because earlier diners did not clear out as fast as they should have. Special kudos to server Olivia Wilbur, who could not have been more friendly and efficient, and to historian Bertram Hayes-Davis for informative presentations re Revolutionary War history. The above said, we still have faith in ACL and have signed up for another cruise in fall 2020 (Hudson River Fall Foliage). Read Less
Sail Date: May 2019
We were seeking a vacation that could accommodate my husband in a wheelchair and chose the river cruise on the Columbia River on the American Song. This new boat is beautiful with lovely cabins and public rooms. The dining room was lovely ... Read More
We were seeking a vacation that could accommodate my husband in a wheelchair and chose the river cruise on the Columbia River on the American Song. This new boat is beautiful with lovely cabins and public rooms. The dining room was lovely and accommodated all guests at once. The cuisine was excellent and locally sourced, and the service impeccable. Since this cruise travels in a fairly rural area, one goes for the scenery and history/ local culture rather than big entertainment. We would recommend an extra day or two to explore the Portland area pre or post cruise. For our needs, the boat was completely accessible. Every room has showers with safety bars. There are also bars in the hallways.The staff were exceptional in all regards. Getting on and off the boat for shore excursions was challenging for my husband, but fantastic staff assistance made it all possible. I would recommend this cruise line to anyone, but especially note its ability to handle someone with mobility issues (assuming an able-bodied companion). Read Less
1 Helpful Vote
Sail Date: April 2019
We were interested in the Charleston-Savannah area--Its history etc. After the we disembarked in Jacksonville we rented a car and went back to Charleston and stayed there for four days. Also we liked the small ship! The staff was very ... Read More
We were interested in the Charleston-Savannah area--Its history etc. After the we disembarked in Jacksonville we rented a car and went back to Charleston and stayed there for four days. Also we liked the small ship! The staff was very good in every way. The entertainment was very well done and varied. Chris Paul was especially outstanding. I would very much like to attend another one of his shows. The food was very good and tasty. The servers went out of their way to do everything they could to make up happy. The cabin was very comfortable and the staff cleaned it daily and more often if requested. The only complaint we would have was the non existent WiFi. I had to increase my data for my phone. Except for the WiFi the cruise was very well done. We must been very satisfied as we signed up for an Alaskan Cruise in 2020. Read Less
2 Helpful Votes
Sail Date: April 2019
We decided to try riverboat cruising in the US for our first cruise .Before our cruise we took advantage of the jet boat tour up the Snake River and that kicked our cruise off with some great scenery and knowledge of the river. On ... Read More
We decided to try riverboat cruising in the US for our first cruise .Before our cruise we took advantage of the jet boat tour up the Snake River and that kicked our cruise off with some great scenery and knowledge of the river. On American Song, we were VERY impressed with the food, service, onboard lectures and shore excursions! There is not anything we think could have been done better. This is a new ship and is beautiful inside and out. Our cruise focused on Lewis and Clark and the Corps of Discovery. Our onboard historian, Todd Weber, was a wealth of knowledge regarding the exploration, as well as the Snake and Columbia Rivers we were cruising, and he spoke to us every day and accompanied us on many of the shore excursions. His presentations were VERY well done and entertaining, as well. Complimentary snacks were available at all times, as well as cocktails and appetizers before dinner. No expectation of tipping onboard, so it was nice not to have to pay extra for anything. American Cruise Lines seemed to have good plans in place for all parts of the trip, from meeting us at the hotel prior to the cruise, to sending us off at the end. They won us over, and we had been two skeptical non-cruisers.We booked a second cruise while we were still onboard! Read Less
4 Helpful Votes
Sail Date: April 2019
Cruise began in New Orleans (on my bucket list) and we went on a Wednesday and our cruise didn’t begin until Saturday, so we had time to see NOLA or a couple of days. The French Quarter was having a music festival so it was packed with ... Read More
Cruise began in New Orleans (on my bucket list) and we went on a Wednesday and our cruise didn’t begin until Saturday, so we had time to see NOLA or a couple of days. The French Quarter was having a music festival so it was packed with people, but some of the food vendors had some delicious food. We boarded the ship Saturday AM and got underway at 1:00 PM heading towards Memphis, with various stops in between. We had a riverarian and a historian onboard, who gave very interesting talks about the Civil War and the history of the Mississippi. Very interesting talks. Our stateroom was very nice, clean and included a writing desk, a king size bed, 2 end tables, a small closet and an upholstered chair, enough drawer space for some clothing, but we didn’t have to take a lot because the boat had free laundry facilities for the guests. The bathroom was adequate with only a shower, but not enough towel racks or door hooks for clean clothes. We also had a small balcony, which was nice to sit and have a drink or read a book while the boat was on the move. There were plenty of excursions you could sign up for or if you wanted you could explore on your own. Some were complimentary, but most had a fee if you wanted to sign up. There was entertainment every evening after dinner, usually music or a comedy act. The dining room has open seating, so you have the opportunity to meet many people, and these small cruise ships usually have less than 200 passengers. All the servers and deck hands , kitchen staff and cruise directors, etc., are Americans, the boats/ships are all built in the USA, so there is never a problem with communication. Food is usually pretty good, but for some reason the kitchen seemed to be disorganized, therefore food service was very slow. This was our 4th cruise with ACL, and the most disorganized in general. Public areas on the boat were nice and comfortable, whether in the lounges or out on the decks. Happy hour ( 5:30-6:30). is always nice but a bit crowded, sometimes with a line of people waiting for a drink. There were servers with trays of appetizers being passed out and a table with more food and 2 servers to pass out your food of choice. Be careful or you won’t have room for your dinner ( 6:30-8:00). Overall we’ve been really happy with our cruises with ACL and have signed up for our 5th cruise next year. Read Less
1 Helpful Vote
Sail Date: December 2018
Jacksonville to Charleston 12/21/18 I really, really hate being critical or complaining. But a realistic review of this cruise is important for others to read. I should have picked up on the lack of CC reviews of the ... Read More
Jacksonville to Charleston 12/21/18 I really, really hate being critical or complaining. But a realistic review of this cruise is important for others to read. I should have picked up on the lack of CC reviews of the Independence, but the timing and itinerary was perfect for us. This cruise was beyond disappointing. ACL advertises "perfect cruising". This cruise was not an example of perfect cruising; it was more an example of “annoyed cruising”. As the primary travel planner in our family, I was so upset and disappointed the first night hat I couldn’t even sleep. We are experienced cruisers on river boats and small ships. This cruise was more expensive than anything we’ve ever booked. It was a lower-middle-class cruise at upper-class prices. I contacted ACL in January with a more detailed review. I was offered a 25% reduction on a future cruise with a very short time limit. It was insulting. PRE-CRUISE COMMUNICATION Most basic gap was communication. There is little detailed information on the website. When you call with questions, the agents don't know answers, don't offer to find out, or just give you wrong answers. The ship’s smoking policy changed, but nobody told the Captain! In numerous phone calls, my travel agent and I were both told that all information would be available on the ship. Nothing could be further from the truth. EMBARKATION When we arrived at the boarding point, the ship was not there. No signage, no communication. We spent about an hour looking for her and finally asked at the Hyatt. They directed us; we should drive down a one-way street the wrong way. Really?? We were greeted enthusiastically and our luggage whisked away. We were escorted to our cabin; it was a very warm welcome. We were not informed about the time of the safety muster and missed it returning a rental car. I find this very disturbing. SHORE EXCURSIONS Most river and small-ship cruises have at least one included shore excursions each day. After booking, I contacted ACL three times with no response. With a couple of exceptions, we paid extra for our shore excursions. The ACL brochure is misleading about prices, it is very clear that ACL is minimizing the fact that we'll pay extra. There are no details about excursion timing ... morning or afternoon or all-day. It only got worse after we sailed. The first evening, we were given a list of all shore excursions with prices. We were expected to complete these lists for the entire cruise and turn them in a few hours later. Unacceptable. CRUISE DIRECTOR LILLY Lilly is a lovely girl, enthusiastic and energetic, but lacks proper training for a Cruise Director's position. She was absolutely clueless. She blasted announcements in our cabin many times each day. The worst part of this cruise. Very little information was available, customary evening port talks were not held. I attended the first one where Lilly read us the ship’s newsletter. When the printed schedule changed, nothing was posted, with no phone in the room we had to track someone down to ask our questions. The “office” was often vacant. At evening meetings, Lilly would take questions from the audience and not repeat them, giving the answers with the rest of us now knowing the question. Being sure your audience understands is the most basic protocol of public speaking. At games in the lounge, Lilly was great. We had a great deal of fun with a gift exchange SHIP Clean and bright, comfortable lounges on each deck. Captain Dennis did good job of explaining minor deviations, tides, weather and his planned timing. Everyone appreciated his joining us at meals when his schedule allowed. There were festive holiday decorations up everywhere. Internet worked in the lounge, not in our cabin; Captain explained the reason after I spent two hours banging around on my new laptop and inquired. The ship looks worn and is without style, like your grandmother’s house back in the 70’s. Very nice coffee and goodies set up in lounge every morning at 630. There was an espresso machine with no directions. I tried twice and gave up. CREW Other than the dining room, most seemed inexperienced and scrambling for information but did a decent job. They were friendly, welcoming, good at their jobs. A real plus for this cruise. The "visiting lecturer" Rachel was a superb speaker, but her information was about the history and other aspects of the area, not about what the actual plans were for each port. Captain Dennis was very personable and created a very positive image of American Cruise Lines. Senior crew were obviously trying to make up for an incompetent cruise director, they were great. MEALS A real highlight of the trip: great service, fabulous food, attractive and spacious dining salon. We loved the small portions. We booked a cruise with room service breakfast, but after embarkation we were told it was not available, by then we were resigned to mediocrity. Both dinner and lunch are served in courses, we’d prefer a buffet lunch. Nightly canapes at cocktail time were excellent, lovely to have servers passing them in the lounge. CABIN Our cabin on the top deck was spacious with a nicely furnished balcony. Good shower, two large nightstands with large lamps that should be hung on the wall. The rest of the cabin was dismal. Window blinds don’t close properly and light shines in all night. No coat hooks at entry, and the television takes up most of the room on the dresser. Hard to believe that it’s not hung on the wall. Only other horizontal space is a good-sized desk. Closet is tiny, no shelves. No surprise that electrical outlets were behind furniture at floor level. Two over-sized armchairs were squeezed together, I guess this is ACL’s idea of a suite. Bath has an 8" vanity and no shelves, one robe hook on door. I wrapped my makeup in a dinner napkin and stowed it in a drawer. ACL has wonderful itineraries, and we would love to cruise with them every year. Their prices are so astronomical that it would take a 75% discount for me to even consider them again. A real shame. Lots of people say they love ACL, but they have never sailed on a small ship in Europe. Read Less
26 Helpful Votes
Sail Date: November 2018
I heard aboard that the owner reads all the reviews so after I sent in my 17 page complaint letter I waited weeks, just now received a response from the VP saying my letter will be used for training and if I'd like to book again ... Read More
I heard aboard that the owner reads all the reviews so after I sent in my 17 page complaint letter I waited weeks, just now received a response from the VP saying my letter will be used for training and if I'd like to book again before Feb 1st I will receive 25% discount. What an insult after asking for my money back. Day 1 room was clean but not stocked (no toilet paper and no water, only two towels? Then it just got worse..Disgusting room, housekeeper left a small key on the middle of bathroom floor, we left it for her to get, THREE days later she got it. Asked for water and cups in room, never got it. Thought our window was a broken dbl panel leaking and that's why we could see out of it until I CLEANED IT, and turns out it was just old dirt caked on. Interrior of the boat is old pale yellow couches and fixtures my 83 yr young Mom thought was old,boring,"Care-Center like". Blinds didn't work. I save a few people from tripping on extension cords throughout the week due to blatent stupidity when it comes to safety. One time at dinner I opened the rolls basket and found unbaked defrosted biscuits (yes like Pillsbury), I brought it to the attention of the wait staff and they rounded up all the baskets for the important part. Food was blah, vegetables were bagged frozen I guess, always wrinkly and blah. One of the staff told me he can't eat most of the food available. Staff personal things left here and there. Broken machines. Cheap bar choices. DO NOT DO THIS CRUISE ON THIS BOAT. I'm telling you, I can go on and on for 17 more pages, hygiene, crew with way too laid back of attitude, I was working on my vacation for the health and safety of my family and fellow passengers and as Mom said it "We are lucky we made it out of there in one piece" ...Our disembarkation was a flooded parking lot, rained the night before +an incoming tide. They had our flight information and could have told us this the night before and that morning, no one did. My Mom and I hopped a fence, rolled up our pants, threw our luggage in a dock cart and waddled and rolled to a street to get an Uber while the remaining passengers and staff just stood around, doing nothing but missing their flights and watching water. NOTHING was good about this cruise except the things we did away (tours, excursions) from it. WORST CRUISE EVER, and we've been on a lot. My first review because it was so bad I am shocked I didn't know ahead of time. VERY PRICEY for crap. A Thanksgiving we will never forget for the wrong reasons. And one more important thing to keep this short, Why would the VP ever think I would book another cruise with this company? -And there is no way they can be re-trined by Feb 1st, HA! What a horrible business plan to not have refunded our money. I have told many business associates, friends, neighbors about how bad this was and they have many friends as well. SHAME ON AMERICAN CRUISE LINES, jokers taking advantage of older people. Read Less
7 Helpful Votes
Sail Date: November 2018
Great Cruise with top notch food, entertainment and service. In addition, very enjoyable and informative cruise tours at the ports. This cruise is focused on older adults as not much that would interest children. Small number of people ... Read More
Great Cruise with top notch food, entertainment and service. In addition, very enjoyable and informative cruise tours at the ports. This cruise is focused on older adults as not much that would interest children. Small number of people on-board which gives ample opportunity to meet new people. There were some traveling alone, some in groups as well as couples. The ship was kept immaculate and our room was a nice size. We enjoyed the view from our balcony. We saw beautiful sunrises and sunsets. There was more than enough to eat and drink at all times! There was accommodation for those that needed accommodation to reach the tour buses and tour destinations. We also were very satisfied with the hotel the first night in New Orleans that was part of the cruise package. Loved that the food and entertainment was inclusive of the local area of the cruise. We highly recommend taking this cruise! Read Less
Sail Date: November 2018
We had never been to this area and this seemed like a great way to experience it...historically and culturally. This was our first cruise on American Cruise Lines. While the ship is not new, it was very clean and comfortable, and decently ... Read More
We had never been to this area and this seemed like a great way to experience it...historically and culturally. This was our first cruise on American Cruise Lines. While the ship is not new, it was very clean and comfortable, and decently decorated. Our stateroom was AAC on the third floor and it was as large as advertised as was the bathroom. The bedding was very nice and the king bed quite comfortable. The outside balcony would have been used more if the weather had been warmer. We sailed in early November and it was often quite cool and we had some rainy days. For us the trip was almost flawless and we had a wonderful time. Attire is casual but folks dressed neatly and tastefully. We were fortunate to find many congenial groups, couples, and singles to enjoy the cruise with. No young children or teenagers. The group ranged in ages 50 - 80's and was a fairly active group. The food was quite good. I am Vegan and the cruise chef was able to plan and prepare very good meals for me. My spouse enjoyed the regular cuisine. Although some crew members were quite new, the hotel (cruise) manager did a great job making sure all the parts worked really well together. She was very organized and the materials the company provides its passengers were very clear and complete. The itinery director was also organized, quite pleasant, and competent communicator. There was an onboard naturalist who gave several lectures and he was knowledgable and an entertaining presenter. The off ship excursions were enjoyable with several locals guiding us in their respective home towns. We did book another cruise while on this one as we so enjoyed it. No complaints. The crew and staff did a great job. Read Less
3 Helpful Votes
Sail Date: October 2018
Always wanted to travel the Mississippi River by riverboat. It was a relaxing and very informative cruise. Especially liked the shore excursions to the Civil War battlefields. The boarding process was the easiest and quickest that I ... Read More
Always wanted to travel the Mississippi River by riverboat. It was a relaxing and very informative cruise. Especially liked the shore excursions to the Civil War battlefields. The boarding process was the easiest and quickest that I have experienced. We took advantage of the pre-cruise package that included a tour of Graceland, two nights as the Graceland hotel and transportation to the ship. The ship as immaculately kept and the staff could not have been more professional and attentive. Our cabin was the largest we have had on a cruise with floor to ceiling sliding glass doors opening to a private balcony with chairs and table. We made stops in Vicksburg, Natchez, St Francisville, Baton Rouge, Oak Alley, and New Orleans. There were on board lectures about the Mississippi River and the Civil War battlefields that we visited given by very informative experts. The shore excursions were excellent with very informative tour guides. The food was excellent and service was quick and efficient. Disembarkation was very organized. They provided transportation to the Airport in New Orleans as well as an optional two hour bus tour of the city on the way to the airport. We have already signed up for another cruise with American Cruise Lines in 2019 "Maine Coast and Harbors". Read Less
3 Helpful Votes
Sail Date: October 2018
I had a wonderful time on the initial cruise on the American Song. The food was like a 5 star restaurant and there were plenty of choices available. The staff was friendly and very interested in making sure your every need was met. The ... Read More
I had a wonderful time on the initial cruise on the American Song. The food was like a 5 star restaurant and there were plenty of choices available. The staff was friendly and very interested in making sure your every need was met. The accommodations were first class and they addressed any concern immediately. The cabins were spacious and it had a surprisingly large bathroom. We took this trip as our honeymoon! Our honeymoon was celebrated by the staff by sending us champagne and chocolate covered strawberries. The onboard entertainment could use some improvements, but was adequate. I was extremely impressed that the owner and his sons visited us while we were onboard. He spoke to the group, addressed any concerns and agreed that they are working on improving the onboard entertainment. I was very impressed with this river boat cruise line. I hope to sail with them again and would recommend this cruise line to my friends and family. Read Less
4 Helpful Votes
Sail Date: September 2018
Friends had recommended this cruise line. AmericaCruise could not be blamed for the weather which was unsaleable. However, as we were could not go to Nantucket, Martha's Vineyard, Block Island, we were 2 days in New Bedfore and 2 ... Read More
Friends had recommended this cruise line. AmericaCruise could not be blamed for the weather which was unsaleable. However, as we were could not go to Nantucket, Martha's Vineyard, Block Island, we were 2 days in New Bedfore and 2 days in NewPort. The brochure stated most excursions were complimentary, but this is UNTRUE. The only complimentary excursion were walking tours. They ranged from $25 per person to $50 per person on NewPort to the Breakers. It was unexplainable why our name was not listed on any pay tour for 4 days although we had turned in the paperwork timely and correctly. When there was an opening for the $50 per person to the Breakers, the bus. My husband at that time, had had enough and complained why the crew did not schedule enough transportation for all the cruisers, not just 50. We debarked then, never to sail again on Americruse. Read Less
3 Helpful Votes
Sail Date: September 2018
We love the "small ship" experience of American Cruise Lines and selected this 11 day Grand New England cruise for the wonderful scenery, food, and ports. Two special highlights - the lobster roast picnic in Rockland, ME at the ... Read More
We love the "small ship" experience of American Cruise Lines and selected this 11 day Grand New England cruise for the wonderful scenery, food, and ports. Two special highlights - the lobster roast picnic in Rockland, ME at the Sail Power and Steam Museum, and the sail on the Schooner Lannon in Gloucester, MA. The new ship the Constitution was lovely but seemed very crowded. Staff had to conduct Cocktail Hour in both lounges and it was still difficult to get a drink and find a place to sit. Dining room was crowded and noisy. Not everyone could be accomodated on all of the shore excursions they wanted to take. This is the largest ship American has built so far - we had to take the tender in 4 of the ports which really cut into touring and sightseeing time. Was this because the ship was too big to dock at the smaller ports? The food was excellent for the most part with a few misses, and the service was pretty good in the dining room most of the time. Wine is included at lunch and dinner, but American serves very low end inexpensive wines. They are now offering room service breakfast and an additional cocktail time after dinner - I guess to make it feel like a more luxury line - but I feel you still choose American for the small intimate ships and opportunity to see the smaller ports, and this trip did not deliver as successfully as other trips. Some of the staff - Guest Services Coordinator, Assistant Hotel Manager to mention two of them - were especially gracious, and we did book another trip on American. It will be our 14th to clearly there is much to love about this cruise line. We long for the older ships - the 50 passenger Eagle and Glory - but I guess American just can't make a profit with a ship that size. Read Less
2 Helpful Votes
Sail Date: August 2018
Not since our first four-day cruise in 1985 on the Star Ship Royal in the wake of a hurricane have we been more disappointed. We have traveled all over the world on many different cruise lines but have never been more disappointed than in ... Read More
Not since our first four-day cruise in 1985 on the Star Ship Royal in the wake of a hurricane have we been more disappointed. We have traveled all over the world on many different cruise lines but have never been more disappointed than in American Cruise Lines. The cruise experience with American did not have the value we expected for the price we paid. This was our first experience with American and for now we will return to our favorite cruise lines where service and value is foremost. We booked one of the Owner Suites because the American advertisement stated they were up to 450SF and had a “Full-Size Bathroom.” I should have been suspect when I could not find a single picture of their Full-Size Bathroom. Now I know why no pictures. It was literally three steps by five steps (size 11 shoe) and a shower at the end with a door that could not be closed for use unless you were in the shower! My picture is attached for future buyers. I hate to think what the size of the bathrooms were in all the room categories below the owner suite. We took the pre-hotel package at the Battery Warf hotel in Boston. It was adequate and located just outside the North End areas. The transfers to the ship the next morning where well organized and fortunately arrived at the pier after a thunderstorm. Unfortunately, I can’t say the same for disembarkation. American docks on Pier 8 in Charlestown. There is no cover between the parking lot and the 100-yard walk along the pier to the ship. The morning of disembarkation we had torrential rain and got soaked making the walk to the parking lot where our luggage was under a kitchen fly tent getting wet with blowing rain. It took two days for some items to dry out! The dining experience was disappointing. The serving staff could not take and deliver an order without multiple errors. My wife has a food allergy and tried ordering meals not specified on the meal option card as available. She got totally frustrated with what was delivered for her meals. The food portions were small, and I didn’t think one could get prime rib ¼ of inch thick—but I was wrong. The way we got great meals was to eat lunch off the ship and select some of the best seafood restaurants in out port of calls. Thanks Miss Google! We never saw the captain introduced himself during any of the functions/meals. Did not see much of him about the ship (only 164 passengers on board) and after he blew the docking at Martha’s Vineyard and we had to go to an alternate port (New Bedford) we did not see him again. The day after New Bedford there was a different captain onboard the ship until we returned to Boston! The good part about the experience was the neat New England ports we visited along the way. The included shore excursions options were educational and the optional ones we bought were priced reasonably. A plus. Of the ten evenings, the entertainment was good for four or five nights. Local talent got on the ship, entertain and then departed. The other nights we departed the area after a few minutes. The resident local expert on board provided good insight into the region. There were basically no other activities. The workout area was a total loser. The low ceiling would not allow treadmills or elliptical devices. All that was there were variants of incumbent bikes. They did learn a lesson from earlier reviews and did not run out of food during the pre-diner “happy hour.” Some evenings they had nice choices. In summary, the cruise experience with American did not have the value we expected for the price we paid. This was our first experience with American and for now we will return to our favorite cruise lines where service and value is foremost. Read Less
4 Helpful Votes
Sail Date: August 2018
Wish we could have seen cruise critic reviews before we booked in Dec 2017. We wanted to see New England, particularly Maine, and thought we would splurge for a relaxing, enjoyable experience. $25,000 later we found we had made a huge ... Read More
Wish we could have seen cruise critic reviews before we booked in Dec 2017. We wanted to see New England, particularly Maine, and thought we would splurge for a relaxing, enjoyable experience. $25,000 later we found we had made a huge mistake; worst money we have ever spent! I've waited over 2 months to write my review because I was so mad I thought my initial comments might not be fair. Sorry time hasn't made it any better. Some of the blame is on us but we were out and out lied to and their advertising certainly stretches reality. Shared all of the following comments with american Cruise Line in their post cruise survey and didn't even get a response. Pre trip- We asked about the mix of travelers in terms of ages and were told that it would be widely varied. Yeah as long as the variation was late 60's and older. We are in our younger 60's and were told by a number of guests they were surprised to see someone so young on the cruise. Not anything wrong with a mature group; just not what was advertised. Also, we specifically asked if there were any tenders to shore or if we would be docked. Told that here were no tenders. Frankly I don't think the telephone sales person knew what a tender was but who cares as long as they get the sale, right? More ports have tenders than docks. Specifically asked what resort casual clothing meant and was told the men would feel most comfortable in a jacket at dinner. Seriously, I asked. Was then told really just no t-shirts at dinner. Saw sleeveless undershirt and cut-off jeans at dinner first night. Wouldn't have cared but set a realistic expectation ahead of time so everyone feels comfortable and can pack accordingly. Service- We were told onboard that American Cruise Lines hires young people for one 12-16 week term and they can't return unless promoted. This creates constant turnover. While most are very pleasant and want to please they are not properly trained. The person cleaning our cabin had never cleaned before and after 4 days we had to tell him that he should be cleaning the toilet. He thanked us as nothing was explained to him when he started the day before the cruise. Our dining room server had never been a server before and had no idea what to do. etc., etc., .... Our linens were not changed for an entire 10 day cruise. At a premium price we expect more. Dining- Food was very average at best. First morning ordered eggs over medium and after 3 tries and 45 minutes later gave up on getting eggs that weren't still raw. For many menu items, descriptions did not resemble the actual food served. There were supposed to be 2 dinner seatings but it was reduced to only one. It appeared that the favorite food selection was the large platter of prunes each morning at breakfast that was refilled several times each morning. Entertainment- "Late night" cocktail hour was literally at 8:15 p.m. Always ran out of appetizers at pre dinner cocktail hour. Ship- Brand new ship but no work out facilities to speak of and wi-fi didn't work the entire trip thought it is advertised. Told by ship employee that it never works. Ship decor is dated even though it is a new ship though it might be to the liking of the typical older guest Read Less
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