We chose this cruise to the New England Islands because my wife has never been to New England. The pictures and description on ACL website were misleading. This was nowhere near a luxury cruise. The best place to begin is the Rennaissance Hotel the day before the cruise. Room was nice but not worth $500.00. Embarkation was easy and without incident. However, the cruise line changed the port ...
The New England cruise on the American Star was an example of blatant false advertising. The website shows a new, modern ship with plenty of light and large staterooms and balconies. The American Star is a cross between a coastguard cutter and summer camp, outdated and broken down. Rust, dirt, broken chairs, outdated decor, stains on carpet - it is an embarrassment to the cruise line. Our door to ...
We chose this cruise because we were looking for a quiet, luxurious and relaxing experience. We had high expectations for this cruise due to its high cost (over $12,500 for 7 nights) and extensive marketing. Our first impression was very good. We booked the pre-cruise night in the Renaissance Hotel with the tour of Providence. The hotel was lovely and the service impeccable. The tour of Providence ...
We chose this cruise because it as over New Years & we had credits or "cruise vouchers" we had to use, we could not get a refund. The population of the ship was mostly senior citizens many with walkers, canes& wheelchairs. There was one elevator which had the capacity of 2 people & it worked slowly & poorly. In all the public areas there was only ONE restroom. The cleaning staff & the kitchen ...
We also took the Great Rivers of Florida cruise in 2019 as our 9th cruise. We had to take this cruise again because we had vouchers from a cruise that was canceled because of COVID. The vouchers expired by the end of 2021, so our options were limited. On both of these cruises, Lake George was included as one of our destinations. I would very much have enjoyed cruising Lake George and observing the ...
All of our past cruises on ACL have been excellent, but this one did not quite live up to our expectations. Herewith what did not go right (much did go right -- see "On the Positive Side" below):
Our Big Delay
Our Inland Passage cruise on the American Star began as planned in Baltimore, MD. But after a day at our first port in Yorktown, VA, Captain O'Connor announced that a critical engine ...
American River Cruise - American Pride – Room 317
Cruise Date July 30 – August 6, 2021 – Portland OR to Clarkston WA
First off, I have done many cruises with several various oceanliners, but this was our first River Cruise. As a TA, I will say I was a bit frustrated with how this company schedules and runs things as it is totally the opposite of any of the other cruiselines I have dealt ...
We had been receiving mailers from American Cruise line for years and chose them for our return to cruising after a hiatus due to Covid.
We were promised the ship would be no more than 80% occupancy due to Covid. This was not the case as several other passengers commented the ship was at 100% of capacity.
Our next problem arose at the Red Lion hotel in Portland. We had been informed ...
We enjoyed enjoyed exploring the Columbia River Gorge. A riverboat is an excellent way to get to see this part of country.
From other passengers that had been on American Cruise Lines I would hear consistently that they had good experiences on some of the companies other trips.
However, anyone booking on this ship should be aware that this a very old and barely maintained boat. The boat is ...
Would not recommend to others. Food and service only fair. Overall rating on scale of 1-10 would be seven (7).Cruise director attractive and friendly but inefficient. Made a number of mistakes for our group on excursion scheduling. Hotel director inexperienced as was the entire crew. Cabin service was ok but not great. On two occasions room was not made up until the afternoon and then only ...