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Sail Date: August 2018
We chose this cruise hoping to find a method of travel and cruise line that would work okay for person of limited mobility. Sadly, we felt that this trip was overpriced, and that we were misled by sales people. The Spirit is in need ... Read More
We chose this cruise hoping to find a method of travel and cruise line that would work okay for person of limited mobility. Sadly, we felt that this trip was overpriced, and that we were misled by sales people. The Spirit is in need of refurbishing. The salesperson I spoke with said it had been done. The cabin was clean enough, but I have traveled on much older vessels that were more updated. I was told that the Spirit would be the next ship to be replaced. The fitness equipment on board was pitiful. The equipment was outdoors and not plugged into power. The salesman said there would be freeweights similar to what you find in a hotel fitness room. There were none. While we appreciated the size, it is a very noisy little ship. Our cabin was on the stern, and engine noise is deafening at times. We were next to the rear outdoor steps, and ship personnel would run up and down at all hours. I finally caught and discussed the door slamming with one of the housekeeping staff. Cabin 321 should be converted to storage.This is an upper level priced cabin. For this price some shore excursions should be included. This was not. Warning to those going to Butchard Gardens...This is a 90 minute ferry ride, 40 minute motor coach, 90 minutes in the garden, 40 minutes back to ferry, and another 90 minutes on the ferry. The gardens are beautiful, but see them on another trip. I appreciated the dining room. We were not assigned seats. There were minimal choicees, but I was happy not to have to fight my way through a buffet to find something to eat. Read Less
Sail Date: August 2018
Small ship cruise up the Mississippi River on the "America." This ship has a capacity of about 175 passengers, but it wasn't full so there was only about 150 guests. My single cabin was very spacious. It contained a desk ... Read More
Small ship cruise up the Mississippi River on the "America." This ship has a capacity of about 175 passengers, but it wasn't full so there was only about 150 guests. My single cabin was very spacious. It contained a desk with 6 ample drawers, a short bureau with 3 large drawers and a TV on top, a twin bed, a small bedside table, a desk chair, and a swivel chair. The bathroom was adequate and efficient with 2 drawers next to the sink, though the shower stall was a little cramped. Grab bars in the bathroom and shower were nicely placed. Marine toilet was fine. Balcony had a table and 2 chairs. Everything was very well cleaned and maintained. The food was very, very good. Many meals were excellent, a couple were marginal, but overall we were not disappointed. The dining room was open seating -- you could sit anywhere and with whoever you want at all meals. You sat with various strangers and became friendly traveling companions and then friends. The dining room served breakfast (7:30am to 9:00am), lunch (12:30pm) and dinner (6:30pm). Breakfast could be anything you wanted to order (no buffet). They served a limited menu at lunch and dinner; basically 4 selections with a choice of meat (beef or pork or lamb), chicken, fish, and a vegetarian dish. If you didn't like anything on the menu, you could ask for a hamburger or a sandwich. They were very accommodating. Appetizers were either soup or a salad (and these were always excellent!). You usually got a choice of 2 delicious desserts, and there was always ice cream. You did have to pre-select your lunch and dinner choices in the morning at breakfast so the chef would know how many of what item to prepare. (I always forgot my selections so took a picture of the selection card with my smartphone to review later!) Shore excursions were hit or miss. So much depended on the tour guide. Some guides were good, others not so good. This was a 3-week cruise so we stopped at about 20 cities. There were days that we had 2 excursions, and days that we only had one, depending on the schedule. Overall, the tours were worthwhile. I would have liked spending more time in each port city, but that's the nature of any cruise -- you only get a taste of what you are visiting, and then you are on your way to the next stop. The majority of excursions are included in the price of the cruise. There were some that you had to pay extra for. Evening entertainment was limited, but extremely talented. They brought in singers or musicians every night to entertain us for an hour or so. Remember, this is a small ship so don't expect Broadway or Las Vegas productions! It was simple but fun. I highly recommend American Cruise Lines. This was my 3rd cruise with them. Read Less
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1 Helpful Vote
Sail Date: August 2018
We heard about this line and saw a trip to New England and wanted to see small cities in Maine. Pre-cruise all went perfectly had a nice tour of Boston and boarding went off without a hitch. The expectation went downhill when we went ... Read More
We heard about this line and saw a trip to New England and wanted to see small cities in Maine. Pre-cruise all went perfectly had a nice tour of Boston and boarding went off without a hitch. The expectation went downhill when we went to dinner and found out that most of the dining room help was new with not experience. Of 17 servers 10 were brand new and had just started with little or no experience or training. Service was slow because we were told one chef left due family emergency and another was let go. Although the choices were nice one never knew what you would be served. Even though the server wrote down what we ordered there were many times what we got did not have everything we ordered or did not resemble what the menu said. When we asked doesn't anyone check the orders before they are brought to table we were told there is an expediter but they rarely checked. All in all meals were average at best. Our cabin was nice and fairly large with a nice balcony but we noticed that our sheets were not changed the whole 10 days we were on the ship. The bath towels were hardly big enough to dry a person after a shower. Towels should be larger. At one point as we were leaving our cabin we were asked by another passenger if she could borrow a roll of toilet paper as they had run out and there was not a spare roll in there cabin. Again we found out the cabin attendants are also new and little or no training on how to clean or stock a cabin. They are not given a checklist on what to do or someone to show them. We also found out that everyone from the restaurant servers, cabin attendants and deck crew are all interns who are hired for 12 - 16 weeks and then let go. And are offered a job to come back only if a managers job is available. Now we we move on to the common areas which were very pleasant a kept neat. Coffee and snacks and sodas were displayed for everyone all day. At one time my wife wanted a diet coke but none was displayed and no one seemed to know if any were provided. So I began opening cabinets and low and behold I found not only diet coke but sprite zero hidden away. Could not understand why it wasn't on the counters with the other sodas. Also if a server or anyone started to feel sick they were sent to a doctor in port and sent home immediately. It happened to our server and cabin attendant. We were in Provincetown and both were sent away on the Boston ferry to overnight in Boston with flights home the next day, which they had to pay for. The cruise line doesn't pay for this. We couldn't understand why they could not have just stayed on the ship until the next day since we were going to Boston anyway. This cruise cost us over $19,000 dollars for 10 days which is so overpriced it is unimaginable for what you get. We at this time will never plan on going on another cruise with them and let all of our friends know about our horrible experience. The only saving grace was the stops we made and towns we saw in Maine and Massachusetts and Rhode Island. We cruise at least twice a year and this was the worst service we have ever had for the price. Read Less
2 Helpful Votes
Sail Date: July 2018
I chose this cruise because a friend had wonderful experiences with this line and I loved the itenerary. However, I did not ask all the right questions and those I asked of the company were not answered with completeness or accurate ... Read More
I chose this cruise because a friend had wonderful experiences with this line and I loved the itenerary. However, I did not ask all the right questions and those I asked of the company were not answered with completeness or accurate knowledge of the ship. My husband is disabled and I notified the staff that we would be arriving with walker and wheelchair... no problem, they said. WRONG! The wheelchair could barely fit into the tiny, difficult elevator, there was no room service, tiny rooms, no phone to contact housekeeping for blankets or towels or special clean up needs. The staff was gracious but I had to go out of the room, wander about the ship to find some help, then request whatever we needed, clearly interrupting them from assigned tasks. This is NOT a ship for the handicapped! Fine for able bodied people who don’t mind the scheduled meals - open seating but if you miss the proper hour, you miss your meal. The staff really tried to make all better and we met a lot of nice people ( only 87 of us aboard) and the excursions were nice. Match your needs to this ship’s accommodations and you will be fine. Kudos to the staff on board who did all they could to make our lives better. Thumbs down to American Cruise Lines who could make minimal changes and market this ship to the appropriate group and solve the problems! Read Less
Sail Date: July 2018
I got to go in this cruise because a friend if a friend of a friend could no longer go and sold it for a fraction of the price. It was the best vacation I've ever had. I'm not one for a lot of words, so this will be short and ... Read More
I got to go in this cruise because a friend if a friend of a friend could no longer go and sold it for a fraction of the price. It was the best vacation I've ever had. I'm not one for a lot of words, so this will be short and sweet. Food: excellent. Variety, vegetarian options, seafood and red meat. Ammenities: excellent, courteous staff, well timed service Staff: Friendly, personable, uplifting, patient, fun Ship: Beautiful, clean, relaxing, 5 lounges plus a small library. Scenery: Magnificent, beautiful, interesting, educational Ports of Call: Interesting and educational: Skagway is touristy, but the train ride is cool. Haines and Petersburg are interesting and educational. Look for the trash cans in Petersburg. Entertainment: A little lacking... Would love an onboard band and more onboard activities, game nights, etc NOT for young children, but the teens and younger adults seemed to have a good and relaxing time. Read Less
1 Helpful Vote
Sail Date: July 2018
We always wanted to see the San Junan Islands of Washing state and thought this would be an effortless way to do it. Embarkation was easy. The itinerary was very good and we really enjoyed all the historical little towns and scenery. ... Read More
We always wanted to see the San Junan Islands of Washing state and thought this would be an effortless way to do it. Embarkation was easy. The itinerary was very good and we really enjoyed all the historical little towns and scenery. Our room was quite large and the king size bed was really nice and comfortable. We did not do a veranda, as they were very small and had a metal door, not a big window and other folks said they wouldn't have paid for a veranda had they known. We chose #205 which was fairly quiet and others in the aft of the ship said the engine could be noisy. There were always snacks and beverages available in the lounge and a continental breakfast for early risers. I would suggest booking a room on the starboard side, as it seemed they usually had the better view in port. Breakfast was good and had many choices. There were only 2 choices for lunch and dinner along with a vegetarian choice. I think the food was rather average, except for the last night when lobster and surf and turf was on the menu. No phones in the rooms which could be a factor in a medical emergency during the night. The ship is about the oldest in their fleet and needs a bit of updating, but was clean. There didn't seem to be stabilizers and when we encountered rough seas one day, many folks were ill, but it was only for about 5 hours or so. The wait staff along with the cruise director, etc were all great. The shore excursions and informative talks on board were enjoyable, but it would have been nice to have had a complimentary excursion in each port, such as a walking tour. The walking tour of Port Angeles was $20, but we went to the Visitor Center and got it for $12. Entertainment was just average and usually local people who lived in the particular town where we stopped for the day. This is definitely not a cruise for children, they would be bored. It was mostly 'seniors'. Disembarkation went smoothly and we paid for the airport transfer which was very reasonable. All in all, it was the perfect way to see the San Juan Islands. Read Less
1 Helpful Vote
Sail Date: July 2018
This was my second cruise with American Cruise Lines. I was a solo female traveler. I gave myself two days in downtown Pittsburgh and enjoyed myself very much. I stayed at the same hotel as the cruise line's designated night-before ... Read More
This was my second cruise with American Cruise Lines. I was a solo female traveler. I gave myself two days in downtown Pittsburgh and enjoyed myself very much. I stayed at the same hotel as the cruise line's designated night-before stay and appreciated that the hotel transition was smoothly done (Hampton Inn Downtown). We hit a snag the first day; we had to be bused down to Marietta, Ohio (three hours) as the ship could not get into Pittsburgh (too high of water, I believe). This was my first encounter with such a drastic schedule change (this is my fourth river cruise) but I found in speaking with other passengers that it happens. My single cabin was clean and roomy enough for my stuff. I loved having my own balcony! There were lots of places on the ship to go and enjoy the River (inside and outside lounges). I loved JoAnn and Steve who showed their love of the River in their talks and they were great entertainers! I loved the food. I took full advantage of the port and shore excursions (many complimentary) and enjoyed them. I thoroughly enjoyed the tour of Churchill Downs. I knew next to nothing about the Kentucky Derby and enjoyed learning about it. We were not there during the racing season but got to see some horses during their morning workout. Our young lady guide was enthusiastic and knowledgeable. It is generally an older crowd and I found many pleasant table companions. Read Less
1 Helpful Vote
Sail Date: July 2018
Prior experience with American Cruise lines on the Columbia and Snake river combined with a desire to see parts of Alaska were combined with this nice small ship Alaska arrangements. American Cruise lines handled everything very well - ... Read More
Prior experience with American Cruise lines on the Columbia and Snake river combined with a desire to see parts of Alaska were combined with this nice small ship Alaska arrangements. American Cruise lines handled everything very well - including the loss of WiFi (which was a bit of an irritant at points - but overall not a deal breaker) The cruise included several small towns that much larger ships could not have berthed at - and so kept us from just being another ship in port. Great onboard staff!!! really went out of the way all the time to be friendly. OBTW - they do NOT work for tips - and such are clearly not encouraged. Room was modern - clean at all times - dining was excellent with a very engaged chef - who really did want to know your special dietary needs. Not sure how his staff did it every day - three times a day + the lounge bar hours (this is an open bar ship - no alcohol charges!) Tours were available often twice a day and accommodations for all levels of ability covered. And they were not extra - with the exception of a fishing trip. Most highly recommended! Read Less
Sail Date: July 2018
Boat and service was very good at first. But did not follow the itinerary and had to disembark a day early and was bussed 4 hrs to Pittsburgh. The itinerary called for cruising at night but captain would not. If they won’t follow the ... Read More
Boat and service was very good at first. But did not follow the itinerary and had to disembark a day early and was bussed 4 hrs to Pittsburgh. The itinerary called for cruising at night but captain would not. If they won’t follow the basic itinerary in ACL Cruise Guide then change it. Lost a full day aboard ship. Letter of complaint was not responded to. Sad. We did very much enjoyed the accommodations, food, service and would have liked to see the 3 ports we missed. Our dissatisfaction is with the home office and the captain. He claimed that the river was too high and strong current. But river heights were normal. He also claimed there was too much drift wood in the river. I and other passengers saw none. The trip should have started in Louisville in order to make it to Pittsburgh. This was our second cruise on ACL. The first was of Maine coast. Excellent Read Less
2 Helpful Votes
Sail Date: June 2018
This was truly Small ship crushing at its finest. We had been on the coast of Maine when we lived in New England and decided seeing it from the water side would be fun and it was great. The dining was all we wanted and more than we ... Read More
This was truly Small ship crushing at its finest. We had been on the coast of Maine when we lived in New England and decided seeing it from the water side would be fun and it was great. The dining was all we wanted and more than we expected. The chefs were incredable. The Fourth of July “lobstah” and clam bake by the ocean in Rockland was “all you could eat” goodness. The entertainment was real New England. The whole process from reservations to disembarking was informative, professional and easy. We enjoyed this cruise so much that we have booked another one in nine months, joining the non cost Eagle Society so that we can enjoy a few extra events and chances for pre cruise accommodations and tours included with the cruises. We have enjoyed large ship cruises with family, however, we are having a ball planning cruises by ourselves. Read Less
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