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5 Helpful Votes
Sail Date: December 2016
This is a fantastic cruise company for seniors or people who like a slower pace, (perfect for me, as I love taking photos). They accommodate physical disabilities as much as possible throughout the trip. Children were rare, but the crew ... Read More
This is a fantastic cruise company for seniors or people who like a slower pace, (perfect for me, as I love taking photos). They accommodate physical disabilities as much as possible throughout the trip. Children were rare, but the crew made a special effort to find activities and food they would enjoy. Special diets can be accommodated. The locations they stop include plantations, museums and national parks. There is time to go to the local towns, with shuttle service. You will never be hungry on this trip: breakfast, warm cookies at 10:00, lunch, Tea Time, Cocktails and hors d'oeuvres and dinner. Open seating in the dining room. Balcony for every stateroom. On board they have bingo, lectures, and evening entertainment. It was a Christmas trip to remember: carolers greeted us as we boarded, decorations, food, the opportunity to attend Christmas Eve service and even gifts! The crew was the most cheerful and attentive I have experienced with any cruise line. Read Less
3 Helpful Votes
Sail Date: December 2016
We are a retired Canadian couple who winter in south Florida to play golf, meet new people and generally enjoy ourselves. Wanting to do something different over the Xmas period we decided to try a winter cruise and as we had never been to ... Read More
We are a retired Canadian couple who winter in south Florida to play golf, meet new people and generally enjoy ourselves. Wanting to do something different over the Xmas period we decided to try a winter cruise and as we had never been to the southern States west of Florida we chose the America Cruise Lines Mississippi cruise. This cruise line has figured out who their customers are and what they want; an all inclusive cruise with others who want the same things. All the cabins are about the same size, including balconies and reasonable sized bathrooms. The "America" is a 2016 built ship so very shiny and clean. We opted for breakfast in our cabin for all but the last two days. The food always arrived on time and was hot and cooked as requested. Lunches and dinners were very good and the option of having half plates meant we didn't have to leave uneaten food on our plates or stuff ourselves. We found the entertainment appropriate for the age group and varied enough to keep everyone happy. We were especially pleased with the "Riverlorian" lectures and commentary that made the trip more interesting than we could have imagined. Subject matter varied but was always informative without being dry. The excursions were varied with options at each port and, not being familiar with plantation living, we enjoyed the learning experience. They did an excellent job especially given that the cruise was during a holiday season when many locations are closed. All staff members were very attentive, pleasant and helpful. There was also a large number of guests who had been on previous American Cruise Line voyages, some as many as a dozen or more. If they keep coming back you are definitely providing a valued service! As Canadians we are limited as to the amount of time we can stay in the USA so this trip was great for us as we were already here. We definitely plan to take another American Cruise Lines voyage in the future. Read Less
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1 Helpful Vote
Sail Date: December 2016
We did not want to stay at home over the Christmas holiday. The kids are grown and have Christmas traditions of their own. This was a short cruise with some interesting stops along the lower Mississippi, the highlights being Vicksburg ... Read More
We did not want to stay at home over the Christmas holiday. The kids are grown and have Christmas traditions of their own. This was a short cruise with some interesting stops along the lower Mississippi, the highlights being Vicksburg and the two plantations. Sailing was extremely smooth, most of the ports and shore excursions were interesting, the food was excellent and the entertainment enjoyable and quite varied. The crew were very well trained and helpful -- in particular, the stewards and dining servers. All requests were satisfied in a timely manner. The most enjoyable shore excursion was the Vicksburg battlefield and the least enjoyable and most disappointing shore excursion was the "swamp tour" in Baton Rouge which wasn't a swamp tour at all but merely a lake tour with very little to observe. The entertainment highlight of the tour was Judy Davis. The "Riverlorian" was also very good/interesting but the information she provided during meals could have been more concise, to keep table conversation interruptions to a minimum. Prior to departure, the recommended hotel in New Orleans -- the Dauphine -- was a disappointment, however -- too much money for a very mediocre facility. Read Less
2 Helpful Votes
Sail Date: November 2016
Small ship, American waters, American crew, American flagship. These were my hopes when I first researched ACL. They promised much but I thought they were a little pricey. I signed anyway, but was late in doing so, and cabins were limited. ... Read More
Small ship, American waters, American crew, American flagship. These were my hopes when I first researched ACL. They promised much but I thought they were a little pricey. I signed anyway, but was late in doing so, and cabins were limited. I wanted a single with veranda but had to settle for a double on Deck 1. When I arrived however, I was placed in a double on Deck 2. I am a bit handicapped and was placed rather close to the elevator. From the moment I arrived until my departure eight days later, ACL exceeded my expectations. The crew, from captain on down, was unfailingly polite, friendly, and knowledgeable. All directors (and other "bosses") were in constant attendance and always approachable. My one complaint was that it was recommended that I bring long sleeved shirts for daily wear. Most passengers knew better and I saw more golf shirts than button-down sport shirts. I took two sports jackets, wore one on Thursday for drinks and dinner with the captain, and almost felt overdressed. The preceding is a very minor gripe. All in lol I really enjoyed the cruise, the crew, and the other passengers. And, lest I forget, the food, each and every meal, was outstanding. The choices were extensive, and every dish was just about perfect. The tours were fun, and I truly enjoyed the entertainment. I have signed up for my second cruise, in June. By the way, I am 80 and I really like the idea of the cruises outlined by ACL. Read Less
Sail Date: November 2016
American Cruise Lines has a slogan, "Small Ship Cruising Done Perfectly." Yep, they certainly did it. Everything was perfect. The food was scrumptious. I liked that they offered half portions, so I was less tempted to ... Read More
American Cruise Lines has a slogan, "Small Ship Cruising Done Perfectly." Yep, they certainly did it. Everything was perfect. The food was scrumptious. I liked that they offered half portions, so I was less tempted to overeat. There were only 60 on the Cruise, although the ship will carry 98. With open seating at meals, we got to meet so many interesting people. The Line caters to older passengers. They were always there to assist. The elevator for handicapped was most welcome. I have some mobility issues. Our state room was very comfortable and spacious, with a small private balcony. We could control our own temperature, or open the window for fresh air. The state room had so much drawer space that we could not fill it all, and a closet. :-) My husband was able to workout every morning on an elliptical on the top deck. The on-board lecturer was great about answering questions about the area, and gave several interesting talks. He came on some of the excursions, and added an additional dimension to local guides. Many of the excursions were accessible for the less mobile. I did not try any walking tours, although my husband did. The excursions were well planned and gave a good look at the area (Historic South). Do note that excursions are extra, and you are billed only for those that you attend. There was on-board entertainment nightly. Mostly it was some type of music or a lecture. One day, we played bingo, and I won the top prize - a big bag of souvenirs! Another day, the chef demonstrated how to make a bread cornucopia. His creations were on display for our fantastic Thanksgiving Dinner. There is no bar on the ship, but complimentary wine and beer was served at lunch and dinner. At 5:30 every evening, a very complete bar was set up in the lounge for complimentary cocktails, beers or wines. We did not lack for festive alcohol. Fabulous appetizers accompanied the cocktail hour. It is difficult to say enough about the remarkable service. The entire crew worked very hard; they were always up-beat and smiling. The captain was most accessible. He dined with the passengers when he could. Gratuities were included in your cruise price. This is not a cruise for children. Read Less
1 Helpful Vote
Sail Date: November 2016
Booked while on another American Cruise. The history of the river (excellent Riverlorian on board) and it's importance in the civil war and commerce and western expansion was so interesting. Most shore excursions were free. The food ... Read More
Booked while on another American Cruise. The history of the river (excellent Riverlorian on board) and it's importance in the civil war and commerce and western expansion was so interesting. Most shore excursions were free. The food was excellent and the small capacity of the ship (150 passengers) is what we love. We booked another cruise for July on the Columbia and Snake rivers. The staff is all americans and young. Very professional and friendly. Fair includes a pre-cruise hotel stay and transport to the airport at the completion of the cruise. On both American cruises we have sailed the clientel is older than the average of cruises we have been on. I would say many of the passengers are older than 75 years of age. There are a number of canes and a few walkers but everybody seemed to be able to get on and off the boat and the busses without much difficulty. All wine and beer at meal times are included in the price as is the one hour cocktail hour before dinner. Read Less
3 Helpful Votes
Sail Date: November 2016
We chose this cruise for a smaller ship, on board lecturer, fewer passengers. We had to miss our first port due to hurricane damage and that was understandable. We missed another port due to engine problems but nothing was said until we ... Read More
We chose this cruise for a smaller ship, on board lecturer, fewer passengers. We had to miss our first port due to hurricane damage and that was understandable. We missed another port due to engine problems but nothing was said until we had sat unmoving for several hours and then had to turn back to the previous port. No compensation provided. Embarkation/debarkation went smoothly. The ship is only 10 years old but is decorated like the 50s with plastic flowers, cheap decor. Dining service was ok but staff not only served your food but cleaned the cabins, etc. Not a good thing in my estimation. Young, not so well trained, not in uniforms or with gloves, etc. Attempt at gourmet only met unpeeled, inedible garnishes such as a tiny piece of kiwi on each plate. Food was stacked instead of side by side as other gourmet restaurants seem to do better in this effort. Entertainment brought in was local and excellent. On the missed port day the only activity provided was a Family Feud type of game, very old dvds and books to borrow. One computer provided a printer. Internet service was very poor and you had to keep your stateroom door open for minimal power. Ports were fine but missing two out of five wasn't good. Passengers were older as we are and many were repeat travelers. We asked why and many felt intimidated by larger ships and also liked that the ship was built and is staffed by Americans. This didn't matter to us at all. We would not sail with American Cruise again although they do have nice US itineraries and several folks love the line and the ship. The cruise cost more than twice what we normally pay on larger ships with same size rooms but those have many, many more amenities and activities. We felt for the cost we should at least have had quality decor and furnishings and far, far better service and housekeeping. Oh yes, the "fitness center" consists of three pieces of equipment on the windy deck and two were not working. Read Less
16 Helpful Votes
Sail Date: November 2016
It was an Anniversary cruise that was supposed to be aboard a luxury cruise ship with a wheelchair accessible accommodations. My husband was assured that he would be able to use his motorized scooter for excursions ( he used it twice) the ... Read More
It was an Anniversary cruise that was supposed to be aboard a luxury cruise ship with a wheelchair accessible accommodations. My husband was assured that he would be able to use his motorized scooter for excursions ( he used it twice) the scooter had to be lifted up and over the ramp. The ramp isn't even wide enough for a wheel chair people were made to get up and walk up or down the ramp. The elevator only accommodated the wheelchair if my husband stood up and we folded the wheelchair. The room was anything but luxury the bath room was disgraceful and outdated. The room was sold as a king but it was two twins pushed together with a piece of foam running down the middle. (Pictures to follow). Now the entertainment was 1 hour each night some nights it was a talk about what some people got to see if they were able to go on the tours that day. Happy hour was just that 1 hour then the bell was rung and everyone is shuffled off to the dining room after dinner the 1 hour of entertainment.There are only two things this cruise line has going for them the food and some remarkable young people that work their butts off. Serve your food in the morning clean your room later then back to the dining room to serve again. We paid to be transported back to our car in charleston sc and a very nice shuttle bus showed up for other passengers we had to wait for a taxi that would accommodate our scooter this was a 3 hr ride in a old,loud taxi. We have been on at least 8 cruises and never have I felt so scammed. $10,800 dollars lighter we will always remember this nightmare and I will warn everyone I can not to take a cruise with this company. Read Less
1 Helpful Vote
Sail Date: November 2016
We always wanted to go to New Orleans and to cruise the Mississippi. So, the cruise on the paddle wheel America from New Orleans to Memphis was a dream come true that surpassed all expectations!! The young staff was absolutely ... Read More
We always wanted to go to New Orleans and to cruise the Mississippi. So, the cruise on the paddle wheel America from New Orleans to Memphis was a dream come true that surpassed all expectations!! The young staff was absolutely delightful. It was most encouraging seeing young people begin their careers. This staff was ALWAYS pleasant and ready to meet any request. Yes, they did make a few minor mistakes, but were always apologetic (and as a retired teacher I firmly believe that you learn best from your mistakes.) Cruising on a small ship with Bill our educator (can't remember his title) made history come alive. The entertainment was remarkable!! The Victory Belles from the WWII Museum brought back the "old" songs. Weldon and Bill Jazz duo were amazing. I usually am not a big fan of comedians, but the singing comedian Judy was well loved by all the audience. Vicksburg stands out as a destination. We had never heard much about this Civil War site, but it beats Gettysburg by a mile. Natchez was another standout as was Memphis. The Plantation tours gave us good insights into King Cotton. Relaxing, Seeing, Eating, Learning and being Entertained what more could you ask for. It was so good we booked a cruise on the Columbia and Snake Rivers for the fall of 2017. Hint: We had perfect weather in early November Read Less
9 Helpful Votes
Sail Date: November 2016
have been cruising the mississippi with american queen steamboat company and had a great time , I figured that American cruiseline would be as nice with same type of food and a beautiful ship as well. The food was like cafeteria ... Read More
have been cruising the mississippi with american queen steamboat company and had a great time , I figured that American cruiseline would be as nice with same type of food and a beautiful ship as well. The food was like cafeteria meals, No great choices , breakfast was a small table with two types of pastries, with a limited menu ,Dinners and lunch were nothing to talk about.Lots of pork not much chicken dishes and not great veggie dishes. American queen steamboat company had a huge table with unlimited amt of choices and great choices for meals. The difference between the two companies are like day and night, American cruise line hasn't even got a pursers office, the maid service is done by the staff that serves you at the restaurant, not very professional, and their outfits are the look like blue scrubs that you see in hospitals,how unprofessional is that. I was at the owners suite thinking it would be beautiful since I paid almost twice the price as the other rooms , what a shock that was, The Star is an old ship , it was so drab.No colors on the long hallways to your rooms One shore excursion was on an island in which they had an oyster bake, you would think the ship would let the guest know that we would get bit by certain bugs and warn us about it. Lots of us got home all bit up ,I was scratching for a week after ,I still have marks on my arm American cruise line has the monopoly on the eastern coast and probably doesnt care since it has no competition. I would not recommend anyone to cruise with them at this time .Although they were very nice and polite and service was great , I was very disappointed. I spends thousands of dollars and did not feel I at all got my moneys worth. .. Read Less
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