American Romantic Cruises Reviews

-Dining service was extremely slow - for all meals. Got tired of hearing "I'm so sorry". Not enough attention to refreshing water or beverages. -Food was better than AMERICAN on Mississippi. Why doesn't kitchen have coffee machine for cappuccino or latte or espresso? -Good excursions - but buses packed with 50 people for average 45 minute or longer rides to sights; ship missed several ...

This was to be a bucket list trip down the Intracoastal Waterway. The ports were interesting but the ship was a complete disappointment. Stateroom was very small. The amenities could have come from a cheap motel. Burned out light in the tiny bath was never replaced. Three pieces of personal property were discarded by housekeeping staff. WIFI was non-existent. Food was boring and tasteless. ...

I heard aboard that the owner reads all the reviews so after I sent in my 17 page complaint letter I waited weeks, just now received a response from the VP saying my letter will be used for training and if I'd like to book again before Feb 1st I will receive 25% discount. What an insult after asking for my money back. Day 1 room was clean but not stocked (no toilet paper and no water, only two ...

My sister-in-law booked this cruise and invited my husband and I to join them. We have traveled numerous times together and have many of the same expectations and standards. Upon reading the itinerary we were excited for the adventure. Upon embarking, the ship smelled old! The flower arrangements were artificial and very dusty/old and tired looking. The main gathering room, The Chesapeake ...

As a first time river cruise client, we were anticipating a first class experience by the information provided in the ACL print, the cost associated with this booking and the communication with the sales staff prior to the trip. We were super excited to travel the Columbia and Snake rivers to see the scenery and gain knowledge on US history. To say this cruise fell short is being kind! It should ...

Wanted to experience the Columbia River and snake River. The trip was a huge disappointment. The ship was basic. No riverboat atmosphere. Cabins sparse. Veranda furniture rusty. Windows dirty. Food only fair. Often not warm and had to be sent back to kitchen Service minimal. Many dining room staff were not trained sufficiently. Four of them said that they were new-started the day before ...

Friends had travelled on river cruises in Europe and wanted to try US cruises. We knew that they were more money than larges cruise ships but American Cruise Lines advertised that we would get professional and top rated service. This was not the case as young college students that did the housekeeping and waited in the dining room had a 1 week training [as told to us] and were going back to ...

When we first got on the ship, I thought, "This must be an old ship that they retrofitted". There were duct tape repairs in the dining room. The cabin looked like something out of the 1970s. Then the captain told us it had been built in 2010. Wha? When we arrived at Chelsea piers, we went where we were told to go. Nothing. We had to get out & ask. They told us to go to another pier. ...

We took the October 3rd river cruise with American Cruise Lines on the Snake and Columbia Rivers. We paid the cruise company to transfer us and our luggage from the airport to the ship. During the transfer and boarding process, part of our luggage was lost. The cruise staff told us that they have no idea what happened to our luggage, but that they would reimburse us for emergency purchases.. At ...

We spent a week on this boat and I can safely say that as a veteran of many European and American River Cruise ships, this is by far the worst I have ever encountered. We had previously traveled with American Queen up the Mississippi and Ohio Rivers and both were excellent. We had heard though that their recently acquired Empress of the West, just did not compare to the American Queen. In looking ...