American North America River Cruise Reviews

We took a Mississippi River cruise on American Cruise Lines Oct. 3-10. It definately had the price tag of a luxury cruise but unfortunately fell very short. The worst thing was there was Legionella in the water (employees said this was a known issue prior to our departure). We were a group of 11, 8 of us got sick. There was also dreadful mold in the showers which we asked to have cleaned. The ...

I would like to start with what was good about the cruise. Two individuals stood out on our cruise. Angelica was so personable and engaging on the patio deck. Connie, the server in the dining room was very attentive and and friendly. The rooms were ok. The exploration ports were fine. Enjoyed the Mount St. Helens tour. Has a great time on the Hell Canyon boat trip. So now I will share how poor the ...

We cruised on the new American Symphony from Nov 2-7 2022. Our stateroom was spacious, very clean and the staff was very friendly. There seemed to be a disconnect with upper management and the staff when questions arose . So....Our river cruise on the Mississippi was cut short (not ACL's fault as the Mississippi was low). However other issues during the cruise left everyone perplexed on how to ...

We left New Orleans on November 2 and it went downhill from there. We are experienced travelers and thought a trip up the Mississippi would be fun, particularly for a shipping co. that claims to cater to seniors. WRONG!! This was a disaster. Before I note the reasons, let me positive...The ship was new! On the other hand: * The crew was terribly inexperienced. * 90% of the Management was ...

We sailed November 2-9 on the American Symphony from New Orleans to Memphis. Less than 48 hours before sailing we were notified that we would be bused from Vicksburg to Memphis because of low river levels. The cruise line can't control the river levels, but this was a major change and they didn't offer any opportunity to cancel and get a refund. Once we got to Memphis the hotel and food ...

We sailed October 22 to November 5, 2022 on American Cruise Line, The Splendor, from St. Paul to New Orleans but it wouldn't let me put the correct date in. We called 4 times asking about the conditions of Mississippi River. Even though they just returned doing the same cruise and had similar problems, they lied to us and stated everything was fine but cancelled 2 stops. By the time we ...

We are very experienced travelers and have been on over 30 ocean cruises including voyages on Carnival, Royal Caribbean, Princess, Holland America, Norwegian, Celebrity, Azamara, and others. We were very disappointed with our experience on American Cruise Lines. This was the most expensive cruise per day onboard that we have paid and it was the poorest ship experience. I would say that we paid a ...

I used Boton to sail from because Clarkston was not there. So disregard the embarkation port. We have been on 55 Ocean cruises and 5 River Boat cruises which gives us the ability to critique this cruise. We sailed from Clarkston, Wa to Portland, OR. on October 13, 2022. VERY DISAPPOINTED! American Cruise Lines has been in business since 1972 and you would have thought they just started doing ...

We left the ship on day 3. Cabin was dirty, most chairs in the ship were stained, dinning room looked like a 1970's nursing home dining room, carpet was torn in our hallway (major trip hazard), our bathroom was filthy, no safe in room, even tho we were told there would be, a number of things in our room were missing and we had to ask for them, like the desk chair. (And they bring us a stained ...

Embarkation: Was Clarkston, but it was not listed, so noted above is the disembarkation. Cruise ship: unclean and unfortunately COVID ridden. Got most of us sick and they failed to advise us that there was a break-out. The rumor was that they only notified those folks in close proximity of those that were sick. Really, we ALL shared the same limited space! They never sanitized. Even more ...