American Juneau Cruise Reviews

Eager to travel after the restrictions of the past year and a half, we chose this small ship Alaskan cruise. We had visited Alaska four times before, always on large cruise ships. We had taken one other ACL trip - Lewis & Clark, the Columbia and Snake Rivers. There were some "issues" on that trip - ACL seems to suffer communication deficiencies, but we were willing to try them again. I ...

WE CHOSE AMERICAN, BECAUSE THE LARGE CRUISE SHIPS WEREN'T SAILING. The food was outstanding! No buffets, all plate service at your table. We enjoyed that! Smaller ship meant less passengers, maybe 150 on our cruise. Easy off and on the ship. All alcohol was included in the price. It may cost more on a smaller ship but to us, it was well worth the attention we received from the crew!! All ...

I wanted to escape the heat and stay in the USA. I thought it would be safer. This is a crummy, cheap company and they get away with it because their repeat clientele knows no better. They say they have wi-fi. Don’t believe it. Not enough bandwidth to download anything. No decent films. They have DVDs that are antiques and I had no player. When people contracted COVID, they took too long to tell ...

Our family of eight, two of whom are physicians, took an Alaskan cruise with American Cruise Lines on the American Constellation from Juneau, Alaska starting July 4, 2021. We were told that all passengers would be vaccinated, and we were led to believe that all crew would also be vaccinated for COVID-19. However, while we were tested prior to boarding, passenger vaccination status was never ...

American cruise lines is dishonest. Oh my companion and I were on the cruise that was cut short bye covid 19. There were many problems on the cruise that were creating disappointment I had discussed among the passengers before the cruise was abruptly cut short by an announcement that four members of the crew had tested positive for COVID-19. How we were treated from that moment on until we were ...

Chef was new onboard and not up to par with our previous experience with American Cruiselines. The wait staff worked double hard being short staffed. The Assistant Guest Services person, Andy, went above and beyond to take care of the passengers. The Cruise Director Tiara and Excursion Director Kinzie weren't as helpful as we've had in the past. Meagan with Guest Services was excellent - the most ...

I booked this last minute because they were the only one to do Alaska cruises during covid. For my wife and I it was over $22000 for a not so great room. The food was poor the service was terrible. After 3 nights we were told they were cancelling the cruise because a couple of crew and a couple of passengers had covid. We sat in our rooms for a day and then had to get off the ship. We had to ...

My husband hates to travel and hates crowds. Having been on a large cruise with thousands of passengers and lots of "extras" tacked onto the original price of the cruise I wanted something different for our cruise together. American Cruiselines provides a different experience. We sailed with several individuals who have sailed with American Cruiselines repeatedly. The population on the cruise ...

We chose this cruise because it was a smaller ship and we could get into fjords that the larger ships could not. No mega lines to board or exit the ship. The captain, Eric Brown, was wonderful and would turn the ship around announcing which side he would spot whales, or bear, or mountain goats, or otters, seals, etc. The staff were friendly and personable and interacted well with the ...

After having cruised Alaska last year with Celebrity we wanted to try a smaller ship for the off the path stops. The Constellation was just the size we were looking for. The precruise hotel was an old one. While billed as a 3 star I certainly wouldn't give it that rating. A clean road side motel more accurately describes the "Prospector" now owned by Ramada Wyndham As others have noted the ...