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American Family Cruises Cruise Reviews

Mount Vernon, VA
Aquarium, Norfolk, VA
Cruiser Rating
3.9
Average
77 reviews

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1-10 of 77 American Family Cruises Cruise Reviews


It was awesome

Review for American West (formerly Queen of the West) to North America River

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Shctaylor
First Time Cruiser • Age 30s

This cruise was really amazing, the staff was very friendly and always there to help with anything or answer any questions you have. The cabin was spacious and clean. The beds are very comfortable and we slept great every night. We just can't wait to go on our next adventure with them. The excursions were fun and there was lots of information given about all the spots we stopped at. The busses you ...
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Sail Date: October 2022


Authentic paddlewheel ship with a bright new interior

Review for American West (formerly Queen of the West) to North America River

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Bond,James
10+ Cruises • Age 60s

America West is one of the last authentic paddlewheel ships you can experience. We sailed on this cute little piece of nostalgia in July 2022. She had apparently just undergone a beautiful renovation of her interior. Now she has the same bright and modern decor as ACL's newer ships. The Columbia/Snake River is a beautiful itinerary and the Lewis & Clark themed cruise was a piece of history ...
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Sail Date: July 2022


Refurbished American West

Review for American West (formerly Queen of the West) to U.S.A.

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Sdyer5
2-5 Cruises • Age 60s

Currently sailing on the recently refurbished American West. Saw previous negative reviews and was hesitant, but cruise line said it was being fully refurbished. It is lovely! Definitely has the charm of an old-fashioned paddle wheel boat. Carpets, furnishings, furniture, linens, shower curtain… are all very nice. Exceeded our expectations! All staff members have gone above and beyond to meet any ...
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Sail Date: May 2022

Traveled with disabled person


Very poor and expensive - no value

Review for American West (formerly Queen of the West) to U.S.A.

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raysky
10+ Cruises • Age 80s

No wi Fi No TV Exposed passengers to grave danger on Bus excursion to Mt St Helen. Stuck in snow and had to back down mountain. bus was dangerously close to guard rail (12") to going over mountain and a several thousand foot clear drop. Left a 81 yr old passenger at a unmanned excursion stop. He had to walk 2 miles to highway and call 911 for help. Heating system did not work. ship ...
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Sail Date: April 2022


Expensive Columbia River Cruise NOT done perfectly

Review for American West (formerly Queen of the West) to U.S.A.

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tranken55
6-10 Cruises • Age 50s

Just finished 1 week cruise on Queen of West Columbia & Snake River in Oct 2021. It was NOT "Small Ship Cruising Done Perfectly". The old ship is like a 2.5 star motel. The advertised "Exquisite Cuisine" was B average . The dinner rolls were always room temperature and hard. I recommend they switch to Hawaiian Sweet Rolls so that it's always soft. "Acclaimed Entertainment" consisted of ...
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Sail Date: October 2021


Columbia River Cruise--avoid it

Review for American West (formerly Queen of the West) to U.S.A.

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pusdoc
6-10 Cruises • Age 70s

Our cruise was disappointing. The Queen of the West is an old boat and is poorly maintained. Light bulbs are missing. Furniture is worn. The tours were really poor. The trip is advertised as tracing the course of Lewis and Clark, and there were two talks about Lewis and Clark--one at the beginning and one on the last day. There was no mention of them during the intervening days, and the tours to ...
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Sail Date: September 2021


A less than perfect cruise!

Review for American West (formerly Queen of the West) to U.S.A.

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good4us
10+ Cruises • Age 60s

We had been receiving mailers from American Cruise line for years and chose them for our return to cruising after a hiatus due to Covid. We were promised the ship would be no more than 80% occupancy due to Covid. This was not the case as several other passengers commented the ship was at 100% of capacity. Our next problem arose at the Red Lion hotel in Portland. We had been informed ...
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Sail Date: July 2021


Wonderful trip!

Review for American West (formerly Queen of the West) to U.S.A.

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Kathiej
10+ Cruises • Age 60s

I loved American cruises so much that I just came back from a second one. I took one earlier this year. I felt safe from Covid- everyone has been vaccinated on board, and we all had covid tests before embarkation. That made for a very comfortable, secure trip. It's nice to get to travel after all this time and not feel worried about the virus. The ship itself had a lot of old world charm. ...
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Sail Date: June 2021


Queen of the West is very old equipment

Review for American West (formerly Queen of the West) to North America River

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jabaker
2-5 Cruises • Age 50s

We enjoyed enjoyed exploring the Columbia River Gorge. A riverboat is an excellent way to get to see this part of country. From other passengers that had been on American Cruise Lines I would hear consistently that they had good experiences on some of the companies other trips. However, anyone booking on this ship should be aware that this a very old and barely maintained boat. The boat is ...
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Sail Date: June 2021


Relaxing, Informative, Delicious

Review for American West (formerly Queen of the West) to U.S.A.

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john whiteside
2-5 Cruises • Age 70s

We enjoy river cruises as opposed to ocean cruises. We enjoy the silence of the river, and the history surrounding it. On this Lewis and Clark themed cruise along the Snake and Columbia Rivers in Washington and Oregon, we relived a most important part of our nations past, forged in part by these two infamous explorers. Great shore excursions and presentations by the River Historian added to the ...
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Sail Date: June 2019


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