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2 Helpful Votes
Sail Date: December 2013
First off let me say that I really like this cruise line. So much so, that we are taking them in Alaska this summer. The crew was very friendly and helpful. The food service and staff were excellent. The other passengers were quite ... Read More
First off let me say that I really like this cruise line. So much so, that we are taking them in Alaska this summer. The crew was very friendly and helpful. The food service and staff were excellent. The other passengers were quite friendly and engaging. The entertainment, with one glaring exception was very good. The lectures and information about our ports was exceptional and the shore excursions were very good. The cocktail hour every afternoon is a great way to mix and mingle and get to know the other passengers. If you are on this Cruise Critic site to help in the selection of your next cruise, let me give you some idea of what to expect and not to expect from American Cruise Lines…. - If you want a cruise with 4000 of your best friends, assigned dinner tables and times, food from a cement mixer, half hour waits to get on or off the ship, an iPhone App to save you from getting lost on the ship, a $500 bar bill for a seven day cruise, being nickel and dimed to death for everything other than your room and meals, American Cruise Lines is not for you. - If you want to cruise in the lap of luxury with a spacious suite cabin, a mini bar and fridge in your cabin, 24 hour coffee bar with a barista, a fancy bar and lounge with a uniformed bartender, over priced and spotty wifi, over priced and poorly presented shore excursions, and young adults frolicking in the surf, then American may not be for you either. - What you do get on ACL is a compact, efficient ship with great food and a very helpful and friendly crew. We cruised from Charleston to Jackson on a New Years holiday and thoroughly enjoyed it. We have cruised Royal Caribbean, Avalon, Seabourn, and a small motor sailer in Greece. AMC is one of our favorites. We have already booked another cruise with American. - Since this is supposed to be a critique, let me address a few things to the ACL home office that might improve the overall ACL experience. Never use the band we had on New Years Eve and New Years again. They were so bad that there were requests to have them put off the ship on Sapelo Island. Get new uniforms for the hotel staff. Whatever that is they are wearing in no way reflects their high level of professionalism. Get “plug-in” clocks for the night stands. The battery operated LCD clocks are hard to see in the daytime and impossible at night. Get bigger TV in the staterooms. Considering the average age of your guests, I am not sure anyone could see those 15” mini screens. Get better coffee in the lounge. I heard several passengers say they were going to Starbucks when they got off the ship. - I never expected ACL to be Seabourn, but for heavens sake, fire your interior designer. OMG! Valences over the windows! With the exception of the dining room, the rest of the furniture, especially in the lounge looks like an assisted living center. Your passengers might not be spry but your decor should be a little more spry and up to date.   Read Less
2 Helpful Votes
Sail Date: June 2013
The cruise entailed two one-week back- to- back cruises of the San Juan Islands and the Alaskan Inside Passage. We chose the San Juan Island cruise as it took us to a very scenic area of the US which is difficult to arrange by car and ... Read More
The cruise entailed two one-week back- to- back cruises of the San Juan Islands and the Alaskan Inside Passage. We chose the San Juan Island cruise as it took us to a very scenic area of the US which is difficult to arrange by car and ferry transport independently. As long as we were in this area, it seemed logical to add on the Alaskan cruise which followed on up the northwestern coast of the US. We thoroughly enjoyed the scenic areas as we traveled up close to the islands in this group, stopping at the various small towns along the way. At times on the cruise, we saw one of the larger cruise ships way off in the distance not being able to come in close to the islands nor the coastline. How much the passengers missed!! Wildlife sighting of dolphins and whales occurred along the way, The shore excusrions offered provided a very well-rounded look at the area: history, the economy, Native American Indian lore, life on the islands and along the coast, sea life and the natural habitat, and the scenery, both on water and land. All of this was supplemented by a historian who accompanied the excursions and who presented lectures on board about the area and the things that we were going to see so that we had an excellent orientation to make the most of the time ashore. In addition, there was always time for a recap of the activities at the conclusion of the day. On many evenings, local entertainment was brought on board which included music, dance, story-telling, etc. Sailing on a small ship provided the opportunity to dock and be very close to the center of town affording us many opportunities to explore on our own. It was also very enjoyable to have some local seafood served for lunches and dinners as we traveled in the area. Everyday, the ship's crew endeavored to make each aspect of the cruise most enjoyable. We thoroughly enjoyed both cruises and feel we really explored in depth this area of the Pacific Northwest. Read Less
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