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2 American Cruise Lines Entertainment Cruise Reviews

I have been investigating American Cruise Lines since we took a Mississippi River Cruise with American Queen. I think everyone should travel on American Rivers more and they were offering some appealing options. We loved our small ship ... Read More
I have been investigating American Cruise Lines since we took a Mississippi River Cruise with American Queen. I think everyone should travel on American Rivers more and they were offering some appealing options. We loved our small ship Cruise with American Queen, so I really wanted to love this company. We took the San Juan islands trip. The ship was new and their staff is very young and inexperienced, although they worked hard and were very sweet. However, these trips are very expensive. And, since that is the case, there Are many areas that need improvement. First, there was a lack of communication. They just couldn’t get messages out for changes,etc. While they did post on the message board by the dining room, we shouldn’t have to go there to get information. Dining room service was friendly but confusingly spotty. On two occasions we had to rush through meals when we had allowed plenty of time before excursions. Also, while they say they work on dietary needs, we did not find them helpful with my husbands diabetes. Unlike American Queen, there really are no paid excursions. On the last day they did offer transport into Seattle to visit Pike Market while American Queen offers a bus at every stop. Entertainment was really disappointing and the largest Lounge available was too small and poorly arranged for any real program. Finally, they must work on safety for the Ramps off the boat. They need hand rails on the ramps and on the stairs. I don’t want to sound negative, but these trips attract elderly and handicapped people and they must do a better job if they want to flourish. My hope is that they improve, but until they do, I can’t recommend them nor will I travel with them again. Read Less
Sail Date May 2018
The cruise was interesting with the different ports. We were celebrating our 56th anniversary. Most of the meals were good, some bad dinners. There was one dinner with an entre of prime rib. The meat was not of prime quality. Overall the ... Read More
The cruise was interesting with the different ports. We were celebrating our 56th anniversary. Most of the meals were good, some bad dinners. There was one dinner with an entre of prime rib. The meat was not of prime quality. Overall the fish entries were unappetizing. Rice was as excessive with all servings. The crew and staff were excellent, especially Marie. We did not like the continuous promotion for future cruises offering free tours and/or free cruises. Our perception is that we are subsidizing these tour promotions with the price we paid for this cruise. Many of the people we met were enjoying free tours and cruises. We enjoyed their company but felt that our spending over $13,000, we were annoyed by the fact were paying for some of these "freebees". Perhaps my annoyance is based on my experience as a CFO of a 70,000 plus employee company. We appreciate the opportunity to voice our opinion. Read Less
Sail Date November 2016
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