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6 Helpful Votes
Sail Date: August 2018
We, with two other couples who also were celebrating 55 years of marriage, were looking for a domestic, low key, intimate cruise. This well fit the bill although it was quite expensive relative to other luxury options......but we ... Read More
We, with two other couples who also were celebrating 55 years of marriage, were looking for a domestic, low key, intimate cruise. This well fit the bill although it was quite expensive relative to other luxury options......but we understood a small vessel simply had to be more expensive. The cruise met or exceeded many expectations, friendliness of staff, cleanliness and size of state rooms and other spaces, interesting ports, good shore excursions and generally good + food quality, variety and presentation. BUT, the food service was barely acceptable and the server we had would not last a day at a restaurant like Cracker Barrel. Aside from the captain, first mate, chef and hotel manager, the entire staff appeared inexperienced. While the staff were invariably polite, respectful and helpful, the lack of experience/training was obvious. I will not take another trip with them and certainly not recommend it to anyone....at half the price it would be decent. Read Less
1 Helpful Vote
Sail Date: August 2018
A great cruise on a small boat - about 100 people. Smaller makes for more friendly. The chef told us at the beginning we would be eating lobster daily and that we did, at nearly every of the 3 meals a day. The lobster omelet was ... Read More
A great cruise on a small boat - about 100 people. Smaller makes for more friendly. The chef told us at the beginning we would be eating lobster daily and that we did, at nearly every of the 3 meals a day. The lobster omelet was especially tasty. The on land trips were informative and we were allowed time to go out on our own as well. The cruise director Chelsea was just full of enthusiasm and made the week go by too fast. My wife and I really enjoyed getting close enough to 19 lighthouses to take identifiable photos of them. Even got to walk up to 3 of them.The entertainment during the evenings was enjoyable, especially the group of 10 college youth signing oldies and goodies.Watching the boat dock and depart the dock was also a first event for myself. You should go; you will enjoy it for sure. Read Less
4 Helpful Votes
Sail Date: August 2018
Every minute on this cruise was wonderful. I have traveled by car and RV on the Maine coast, but never from a cruise ship. It was just magical. Breathtaking scenery, wonderful meals, deliciously cooked, presented perfectly, and served ... Read More
Every minute on this cruise was wonderful. I have traveled by car and RV on the Maine coast, but never from a cruise ship. It was just magical. Breathtaking scenery, wonderful meals, deliciously cooked, presented perfectly, and served expertly. So many choices every day for every meal. Lots of excursion options, great speakers on board, all was outstanding. The staff were all helpful, friendly, knowledgable and professional. The staff doesn't know how to say "no" to any request. For example, during our daily happy hour I asked for a specific brand of liquor which they did not have on board ... but the Hotel Manager got it for me at the next port! How thoughtful is that!? I was traveling with 3 girlfriends, and I loved it so much (and knew that my husband would also), that I booked this same exact cruise next year for my husband and I to enjoy together. What more can I say? Read Less
2 Helpful Votes
Sail Date: August 2018
We heard about this line and saw a trip to New England and wanted to see small cities in Maine. Pre-cruise all went perfectly had a nice tour of Boston and boarding went off without a hitch. The expectation went downhill when we went ... Read More
We heard about this line and saw a trip to New England and wanted to see small cities in Maine. Pre-cruise all went perfectly had a nice tour of Boston and boarding went off without a hitch. The expectation went downhill when we went to dinner and found out that most of the dining room help was new with not experience. Of 17 servers 10 were brand new and had just started with little or no experience or training. Service was slow because we were told one chef left due family emergency and another was let go. Although the choices were nice one never knew what you would be served. Even though the server wrote down what we ordered there were many times what we got did not have everything we ordered or did not resemble what the menu said. When we asked doesn't anyone check the orders before they are brought to table we were told there is an expediter but they rarely checked. All in all meals were average at best. Our cabin was nice and fairly large with a nice balcony but we noticed that our sheets were not changed the whole 10 days we were on the ship. The bath towels were hardly big enough to dry a person after a shower. Towels should be larger. At one point as we were leaving our cabin we were asked by another passenger if she could borrow a roll of toilet paper as they had run out and there was not a spare roll in there cabin. Again we found out the cabin attendants are also new and little or no training on how to clean or stock a cabin. They are not given a checklist on what to do or someone to show them. We also found out that everyone from the restaurant servers, cabin attendants and deck crew are all interns who are hired for 12 - 16 weeks and then let go. And are offered a job to come back only if a managers job is available. Now we we move on to the common areas which were very pleasant a kept neat. Coffee and snacks and sodas were displayed for everyone all day. At one time my wife wanted a diet coke but none was displayed and no one seemed to know if any were provided. So I began opening cabinets and low and behold I found not only diet coke but sprite zero hidden away. Could not understand why it wasn't on the counters with the other sodas. Also if a server or anyone started to feel sick they were sent to a doctor in port and sent home immediately. It happened to our server and cabin attendant. We were in Provincetown and both were sent away on the Boston ferry to overnight in Boston with flights home the next day, which they had to pay for. The cruise line doesn't pay for this. We couldn't understand why they could not have just stayed on the ship until the next day since we were going to Boston anyway. This cruise cost us over $19,000 dollars for 10 days which is so overpriced it is unimaginable for what you get. We at this time will never plan on going on another cruise with them and let all of our friends know about our horrible experience. The only saving grace was the stops we made and towns we saw in Maine and Massachusetts and Rhode Island. We cruise at least twice a year and this was the worst service we have ever had for the price. Read Less
Sail Date: July 2018
We chose this cruise for our second one with ACL for two reasons: we are very impressed with the service and atmosphere of this cruise line and it was a lobster cruise. Yes, this ship was an older one, but that did not interfere with ... Read More
We chose this cruise for our second one with ACL for two reasons: we are very impressed with the service and atmosphere of this cruise line and it was a lobster cruise. Yes, this ship was an older one, but that did not interfere with its charm - of course we prefer the personal service the smaller ships provide rather than the glitz and glam of the huge hotels on water. You will get to know most of your fellow passengers if you like. There is no assigned seating at meals, and we chose to move around to many tables. The staff will do their best to accomodate your hunger. If there is nothing on the menu that suits you, they will cook a hamburger or sandwich. There is no huge theater, so entertainment on board is in a casual lounge setting with personal interaction. On this particular cruise the entertainment was a bit slim, but the location stops made up for it. And lobster! I never thought I would tire of eating lobster, but it actually happened. It was available almost every day in different forms from boiled, in soup, pasta, and the favorite - a lobster bake on shore. You should try the lobster grilled cheese - amazing! For those of you who enjoy cocktail hour - all alcohol is included lunch, cocktail hour, and dinner. The cabin was nothing fancy, but clean and larger than some huge ships. The balcony was smaller than some, but adequate. We did not go on premium excursions, but walked more and enjoyed each town's atmosphere. Everyone who went seemed to love the shore activities. Read Less
Sail Date: July 2018
Getting on and off the ship was very easy they saw to that. The ports were great in Maine, Rhode Island and Marthas Vineyard. We had plenty of time in each port either with a tour or by ourselves. The food was great as was the service. ... Read More
Getting on and off the ship was very easy they saw to that. The ports were great in Maine, Rhode Island and Marthas Vineyard. We had plenty of time in each port either with a tour or by ourselves. The food was great as was the service. Entertainment could have been better. Our cabin was spotless and well stocked with amenities. The cocktail hour was great, good h’ordevours, excellent waitstaff. The Lobster Bake in Camden was excellent and so was walking around the town afterwards. The people that put on the lobster lunch on the shoreline was wonderful and very good so was the band. The lobster boat excursion was also a definite highlight- the person giving the tour and bringing in the lobsters knew everything you wanted to know about fishing , lobsters and the history of the fisherman’s. The Portland tour was also great and eat at HiRoller afterwards for the best lobster rolls and lobster tacos!! The tour guide -Ron- told us about the city and then we went to Cape Elizabeth lighthouse. Read Less
Sail Date: July 2018
This was a first smaller ship excursion. And a great one to go on. Great staff made it very enjoyable. The food was excellent. Would like to another of these type of this cruise. The shore excursions were enjoyable and not to ... Read More
This was a first smaller ship excursion. And a great one to go on. Great staff made it very enjoyable. The food was excellent. Would like to another of these type of this cruise. The shore excursions were enjoyable and not to long. Also provided for more time in ports for your own excursions. I found that the open dining aboard was excellent and gave one the opportunity to meet different people each day if they wanted. Service was excellent and entire crew and staff were excellent. Meeting all the needs for the passengers. The ports that we visited were enjoyable and had lots to do during our time there. Our starting point was a great location not only the town but the convenience of having our airport close. Also close to our embarkation. I would say this has been one of my more favorite type of cruises. The scaled down version makes for more fun an relaxation. No hurry up to type. Read Less
2 Helpful Votes
Sail Date: July 2018
This was our 5th ACL Cruise so obviously, they are doing something right. That said....for the price and advertising as a luxury cruise, they should do so much better. The Constitution is a new and attractively decorated ship. Rooms are ... Read More
This was our 5th ACL Cruise so obviously, they are doing something right. That said....for the price and advertising as a luxury cruise, they should do so much better. The Constitution is a new and attractively decorated ship. Rooms are if adequate size for a mid range category. Bathrooms small and could have been better. Furnishings are cheaply made..I.e. drawers do not glide properly. No make up mirror, no clothesline in the shower, no light shawl for afternoon naps or robes....all amenities that should be part of a luxury cruise. This is not the first time I have made these observations, but ACL does not seem to care. FOOD...a big part of every cruise was uneven...sometimes good, sometimes not. Bkfsts always good. Lunch menu never had luncheon salads, sandwiches or lighter fare. One dessert, usually, plus ice cream. Dinners only fair...both choices and preparation. In Maine, one expects lobster....but don’t put two tiny pieces of lobster on top of a HOT .DOG (terrible) and call it lobster relish!! Crew very charming, helpful and amazing, since most had been aboard about five minutes! Staff...also helpful...but, often, not prepared to answer questions. ACL has a habit of rotating staff frequently. Entertainment mediocre. We have had excellent lecturers (Todd, Bill and Laura) and boring ones. Check attendance at the lectures. ACL must know in advance if docking is an option or tendering necessary. This does affect some passengers and should be part of advance information. Met wonderful new friends. That, the weather and beautiful Maine coast all deemed the cruise a success. Will we go on a 6th? Probably not. Read Less
Sail Date: July 2018
We sailed on the American Star for our first cruise and they set the standard so high we decided to cruise with American Cruise Lines again. The American Constitution did not quite reach the same standard but we enjoyed the cruise. The ... Read More
We sailed on the American Star for our first cruise and they set the standard so high we decided to cruise with American Cruise Lines again. The American Constitution did not quite reach the same standard but we enjoyed the cruise. The staff will bend over backward to meet your request. We had a cabin with a private balcony. There is a open bar cocktail hour every day and if you let the cruise line know before hand they will make sure your favorite beverages (within reason) are on board. Wine and beer are available at lunch and dinner and I asked for a cognac as a after dinner drink. The excursions are enjoyable but we were in a couple of ports that we had to take the launch in to shore and caused some problems. The nightly entertainment was enjoyable but the cruise caters to the older crowd. There was one family with a young daughter and another family with a young baby but most of the people were in their 60s and older. The ship had 270 aboard so you basically got to know everybody on board. Open seating at lunch and dinner and no dressing up required. We have already signed up for their Budget Sound and San Juan Islands next year. American Cruise Lines offer an excellent small ship experience and it is well worth the experience. Read Less
2 Helpful Votes
Sail Date: June 2018
Turn around time for the cruise is only 2 hours and not enough time to get the ship clean in between cruises. WiFi, only available if you stand next to the public router. Staff in the dining room, young and not well-trained. Choose ... Read More
Turn around time for the cruise is only 2 hours and not enough time to get the ship clean in between cruises. WiFi, only available if you stand next to the public router. Staff in the dining room, young and not well-trained. Choose different tables until you find a staff that has experience. Cruise Director and Social Director is very good. We found very nice younger passengers we connected with, and had a very nice time. We gathered in the evenings up on deck. It is quite cold in the evenings and the cruise line does not offer blankets. Food was plentiful and very good. The lounge has coffee and snacks. The snacks are power bars and fruit, coffee is not replenish during the day, espresso machine was broken. The excursion were mixed. Some very good, others not so much. I would travel with this company again, but only on the new ships. This is a very expensive cruise for what you get. Read Less
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