5 American Cruise Lines America Family Cruise Reviews

I chose it because of the decor depicted in the brochure and the itinerary. The decor of the ship was nothing like was depicted in their advertisements. We sailed during an impending tropical storm which they ignored and the cruise up the ... Read More
I chose it because of the decor depicted in the brochure and the itinerary. The decor of the ship was nothing like was depicted in their advertisements. We sailed during an impending tropical storm which they ignored and the cruise up the lower Mississippi river got worse. We repeatedly questioned the cruise direction inquiring about our destination considering the weather. We essentially were ignored. The decor of the rooms is average. The upper floors leaked terribly. two of our three ports were closed. The port at Baton Rouge was at flood stage and the entire city was shut down pending the coming flood. Once again we tried to get answers with no results. When then decided to disembark and catch a flight home. All the crew were first timers and inexperienced. The food was average for a cruise. The entertainment areas were small. There was one ice machine for the 100 or so passengers, The captain was relieved of duty apparently because his lack of communication with the passengers. I contacted the corporate office and their flippant response was we didn't know of any storm or problems with the America. This cruise is falsely advertised and way to expensive for what is offered. The crew is very young and inexperienced. It felt like we were on training vessel. The main office has yet to refund me any money. They offered a 1000 cruise credit which to me was an insult. If you book with this company you will regret it! Never Again! Read Less
Sail Date July 2019
I have always wanted to travel up the River in a paddlewheeler, and my DH and I decided to take a trip up the Mississippi River, for an 8 day cruise. We selected the "Round Trip" from New Orleans, and went up as far as Vicksburg. ... Read More
I have always wanted to travel up the River in a paddlewheeler, and my DH and I decided to take a trip up the Mississippi River, for an 8 day cruise. We selected the "Round Trip" from New Orleans, and went up as far as Vicksburg. He had previously done this cruise, many years ago, so he said all good things about it. It was a lot of fun, cabin was spacious, lots of room, king size bed, with balcony; bathroom was nice, with ADA compliant features. Shower had good water pressure. We were only a short walk to either one of different lounges, plus 1 floor above dining room. All very convenient and never got lost. This ship had 5 decks. Staff was exceptional, and always willing to help, and the Captain invited groups to tour the pilot house, where he explained what happens, while steering up/down the river. He was very informative, and we learned a lot. Dining room was always nice, clean, pretty linens/napkins, and our waiter, Jonathan, was OH SO GREAT!!! and AWESOME!!! and HELPFUL, friendly, and saw to anything that was needed, during the meal. He was also knowledgeable about foods and aimed to please. Entertainment nightly, was the flavor of New Orleans jazz and blues; All entertainers we saw were very professional, and they put on great shows for us, lasting about 1 hour 30 mins. Had good variety of onshore excursions to pick from, mostly plantations and a battlefield, in Vicksburg. Plantations on this trip were Oak Alley, Rosedown Plantation, and Houmas House, with couple of city tours, too. Only "negative" was the Vicksburg bus tour, through the battlefields, tended to be a bit drawn out, (long time to sit on bus), with narrator being a bit long winded. Most of tours were built-in to price of cruise, but had a few extra ones, that had an additional charge. Embarking and disembarking was a cinch -- so easy, with no waiting in lines!!! This is definitely the main reason why small ships are best. No MEGA SHIPS for us!! Read Less
Sail Date June 2018
Ours was an amazing cruise filled with delectable food, eye-opening side trips, awesome new friends, attentive service, enjoyable entertainment, magnificent river views, a wide array of alcoholic and non-alcoholic free drinks which all ... Read More
Ours was an amazing cruise filled with delectable food, eye-opening side trips, awesome new friends, attentive service, enjoyable entertainment, magnificent river views, a wide array of alcoholic and non-alcoholic free drinks which all added up as a week in Utopia that no one seemed to want to end. We found a group of eight people with which we immediately bonded at our first lunch and ate almost all of our meals together especially because our server Lara made us all feel so special and we did not want to miss that! Oh our meal! Salmon and steak and shrimp oh my! My favorites were the baked crispy chicken and fried green tomatoes. Desserts? Yes that too. How about pecan bourbon pie or layers and layers of chocolate in one cake. My husband got any kind of beer or wine he asked for-- at no cost. Breakfast was made to order as well as a pastry and parfait and fruit bar. There was room service too. There was a daily cocktail hour with any kind of hors d'oeuvre one would want. I loved the baked Brie with vegetables. My husband loved the garlic shrimp. Every night was different. We had one complimentary trip each day. We visited three plantations each with its own focal point. One gave us FREE mint juleps. We also visited the Gettysburg battlefield and the WWII museum. Yes, there was nightly entertainment with root beer floats, sundaes, and drinks. The entertainment usually revolved around music and laughter. Afternoons had lectures about the area as well as tea time. The lounges always had soda, snacks, and cookies available. Everything aboard ship was free. There was a beautiful library across from us. Books and magazines were abundant around the ship. The lounges were peaceful and beautiful. People read, socialized, relaxed, and used the stationary bikes there. I loved our private deck for watching the views go by, change, or otherwise entice. After celebrating a new friend's birthday the last evening, we all hugged and said we did not want it to end Read Less
Sail Date May 2017
My dad chose this cruise for our family. He has traveled extensively and taking a river cruise on the Mississippi has been something he has wanted to do. He made it possible for the 14 family members to go on this trip. This was my ... Read More
My dad chose this cruise for our family. He has traveled extensively and taking a river cruise on the Mississippi has been something he has wanted to do. He made it possible for the 14 family members to go on this trip. This was my husband and my first small cruise ship experience. The smaller ship experience allows you to get to know the staff better and your fellow passengers. Our experience in the dining room was so personable with our dining stewards and the hotel managers. The cuisine was excellent and the pastry chef went out of her way to make our 2 six year old nieces kid friendly desserts. The other chefs made peanut butter and jelly sandwiches, chicken strips, chocolate milk surprises for the kids. We were all impressed at their creativity and desire to make these girls trip a good one. You'll never go hungry on this cruise. There aren't too many options for excursions on the lower Mississippi so what was available was nice. The history lessons we received from these excursions were interesting. Overall a very nice experience Read Less
Sail Date May 2017
We were first thinking about a Mississippi River cruise, but having just spent some time in Memphis, we decided that the scenery along the Columbia River would be much nicer. In fact this was a terrific trip all round. The staff was ... Read More
We were first thinking about a Mississippi River cruise, but having just spent some time in Memphis, we decided that the scenery along the Columbia River would be much nicer. In fact this was a terrific trip all round. The staff was more than obliging, and we were able to get close to Mt. St. Helens and Multnomah Falls. My husband pulled something in his knee when disembarking in the Dalles, and one of the staff actually bought him a cane. Meals were varied and interesting. There was often keyboard entertainment during dinner. There was also a lecturer on board who gave fascinating talks about the Lewis and Clark expeditions. Overall we couldn't have asked for a nicer cruise experience. A typical dinner menu included appetizers, a choice of entrees, and a choice of desserts. They also included wine free with dinner as well as a choice of coffee or tea. Read Less
Sail Date July 2016
America Ratings
Category Editor Member
Cabins 5.0 4.4
Dining 4.0 4.3
Entertainment 4.0 4.0
Public Rooms 4.0 4.4
Fitness Recreation 1.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 4.1
Enrichment 5.0 4.1
Service 4.0 4.4
Value For Money 4.0 3.8

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