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7 Amadeus Lyon Cruise Reviews

We chose this cruise based on the timing since this was at the end of a 4 week Europe vacation. There were only 2 cabins available at the time and both were on the lower deck. While we found the food and the entertainment provided was ... Read More
We chose this cruise based on the timing since this was at the end of a 4 week Europe vacation. There were only 2 cabins available at the time and both were on the lower deck. While we found the food and the entertainment provided was great (talented duo, Kapka and Dimcho, and on one night the Gypsy Band) there were a few things that meant our experience was not so enjoyable as it might have been. Cruisers need to be aware that this boat seems to cater for group tours (and those on this cruise were of an average age of about 80 - much older than us). This meant there was not much mixing and we were confined to a set table for meals so did not get to meet many people (our table companion rarely had meals in the restaurant). This is disappointing if you enjoy meeting people on your travels. The excursions are all extra - even the walking tours that other cruise companies usually include. And these rivers are not particuarly interesting in themselves (lots of industry along the river bank) so you need to go out to experience Burgundy and Provence because you can't do this from the boat. However, because Amadeus use local guides, it also means that the quality of the experience can vary. But the worst aspect for us was the cabin which was extremely noisy on the lower deck. The ship uses a vacuum system for the toilets and every time anyone used the toilet on the decks above us, it sounded like a train going through a tunnel. (We did get used to it and it is not a problem on the upper decks.) When we went through a lock, there was loud banging and it sounded as if water was rushing into the cabin - quite scary the first time I heard it - and I never got used to that. It always woke me up since we went through many locks at night. (Again, this is not the same for the upper decks.) The other thing that you need to be aware of (no matter what cabin you choose) is that the beds are pushed together to make a double but there is a substantial crack between them and they are made up as singles. One morning I woke up in the crack with a very stiff neck. Our table companion said she could not sleep at all because the bed was too hard and had 2 quilts laid under the sheet to make it softer - though this did not bother us so much. With these issues. it was fortunate that the crew were so delightful and so well organised. Our cabin was cleaned and tidied twice a day and we could not fault the service we received. The public areas on the ship are comfortable (though the coffee station is way down the back of the secon deck which is odd) and the system of getting on and off the ship worked well even with a slow and elderly group. The fitness room looked well fitted out though I did not use it - too busy sight-seeing on most days. Read Less
Sail Date October 2018
I think this is the first review of Amadeus provence. This was a river cruise from Lyon to Lyon in 7 days. Embarcation starts at 4pm,but i arrived at about 12pm,but they took my suitcase and was welcomed with a coffee and ... Read More
I think this is the first review of Amadeus provence. This was a river cruise from Lyon to Lyon in 7 days. Embarcation starts at 4pm,but i arrived at about 12pm,but they took my suitcase and was welcomed with a coffee and sweets.Thanks to Casper the best CD i ever had. At 4pm i went to the reception and it took 1min,all they ask for was my passport. This was given back the next day. One of the crewmembers showed me my cabin,but no explanation was given. To set your code in the safe is not so easy. "push the red button on the inside of the safe" but it was so well hidden that i could not find it.Later i found out i was not the only one,but they solved it immediately. They have a very strange,at least to me,key system.No card but an old fashioned heavy thing with little ropes and a sort of magnet attached.It works perfect. Leaving the ship you to exchange your cabin key for the boarding pass at reception. When you are going on a excursion you recive an excursion ticket as well. Very cheap and effective way to know who's on the ship and who's not,no computer needed. The ship. Brought into service spring 2017,so as good as new.Maximum pass.140 and 40 crewmembers. Nice bleu-grey colors,sober decoration.Elevator. There is a small shop near the reception. Small, and when i say small i mean really small,let's say a one man or women shop. Very nice Panorama Lounge where they serve the afternoon tea with pastries and opensandwiches. Afternoon tea is served from 4pm until 4.30pm. And when they say 4pm they mean 4pm and not 1min earlier,and they remove everythingat 4.30pm on te minute.Deutsche grundlichkeit. Back to the ship. 24 hour self serve coffee corner is located in the aft of Strauss deck. In my opinion whaste of space (its pretty large) because i never saw no one there. Small gym. Small "infinity" pool. The restaurant can serve all the guests in one seating. The cabin. My cabin was 116 on the Haydn deck.Aquarium class. Note that the cabin plan who can be found on their webside,and discribed as "classis staterooms"are not the same as the one's on Haydn deck ( a big difference ) i'm talking about cabin nrs.116 117 118 119 .I am not sure about the others on the Haydn deck. The differences: no chair !!!! A sofa where you can hardly sit on.The" walk-in closet " is so small that you can't walk in.The bathroom is not the same as on the plan and its not on the same place.Very misleading.The great mirror is misplaced ( imo) Small safe. Very large tv ( 35 stations ) in front of the bed,so you had to sit on the bed to watch tv. Large shower with A GLASS DOOR.The shower is almost as large as the rest of the bathroom.It is imo a one person bathroom.Good bathroom products ( Rituals ) and supplemented daily. ( small flacons ) No robes,no slippers,no fresch fruit,no turn down choc.Very good but small bed,good lights.Very noisy toilet system,note that i am still talking about this 4 numbers. Was i pleased with my cabin? Concerning the price i paid YES,i am hardly in the cabin and you can not drive a Mercedes Benz for the price of a Citroén. The food. Breakfast Buffet from 7 to 9am in the restaurant ,there is also a early riser breakfast in thePanorama Lounge, but you better skip that.Go and see for yourself.TheRetaurant:Lot of diff.breads ( german ) but also croissants and a few Dannish pastries,cake's muffin's and donuts,and a toaster. Juices:grape,apple pinapple and orange,not fresch ( tetra or brickpack ) Cheeses and cold cuts like ham,smoked salmon, salami and others that changed daily. Also smoked ham of whitch they it's Parma Ham, but it's certainly not. ( Don't wrestle with a pig,you get dirty,and besides the pig likes it ) THere is a hot section with beans,bacon,scrambled eggs etc.... NO EGGS STATION !!! Fellow guests. There were different groupes.One from Holland ( 40 pers ) one from Germany ( 30pers ) both with theire own tour guide and bus who followed te ship.One from Israel ( 20pers ) and abot 20pers; from Japan.Four from GB and a few from Austalia and NZ. One from belgium,and that was me.So all the groups stayed together,that's why i was assigned to the G;Britain table.Language was nos a great problem because my Englich is better than their Flemich.And we had the same drink package,witch is not the same for every group.I was very pleased with my table mates,and they with me.( they said) Not one French guest on a French cruise !!! Perhaps it is a German ship. Lunch buffet. 12pm 2.00pm A light lunch is available in the Panorama Lounge,but i can't comment on that because i always went to the Restaurant.More choise and table service. Salad bar( self serve ) with cold and warm section. The problem was, when something delicious was " sold out "it was sold out forever. No refill, even with tomato's,and it happened every day. But you will not die of hunger because you still have the 5 course table served meal. I had the complimentary drink package, witch means free bier ( Tap Bitburger ) wine,red or and white and soft drinks.Free flowing and a decent quality.I guess in the range between5 and 10€ retail price.All daily changed French wines.Every time coffee or tea was offered. Dinner.7pm one seating with fixed table. Starter,two choises Soup,two choises Main course, meat,fish or vegetarian. Dessert and coffee or tea. Free flowing drinks. Most meat is pork.Once we had lam, and once "tender sirloin steak"Forget the tender because was as tough as a shoe sole.And notwithstanding i asked for "medium" he was far overcooked.Steak is not their specialty.All the soups were outstanding.Portions were not big and well seasoned. They clearly work with the not so expensive ingredients,so no sole,no lobster no foie gras and dispites whe were cruising the Burgundy region no escargots,no boeuf Bourguignon,no coq au vin,no civet de lievre,no Brillat Savarin or Andouille the Chablis.We did have poulet de Bresse.They sometimes offered local products but always the not so expensive one's.The gala dinner was a misunderstanding dinner,i think because of the language (all the waiters come from the east block ) so Fhilippe ( our waiter ) made his first and only mistake by telling us we only had to orderthe starter and the main course ( 7 courses ) all the other courses comes automaticly he said.We were waiting for the lobster soup,but he presented us the next course. When we asked for our lobster soup,the answer was we didn't order lobster soup. So can we still have the soup.No impossible.And they were serving lobster soup at the other tables !!!! Strange.The baked Alaska was so so. In general,the food was good,sometimes excellent. Presentation could be better,so it's not Michelin star-inspired,but almost always honnestfresh food. Entertainment. Live music with the Duo Vision band ( Boryana and Ventzi ) Piano/keybord and guitar. One gast appearance: The Gipsy Band ( presented as The Gipsy Kings ) They played their version of " My way and New York New York" the well know Gipsy musik,the Japanees people loved it. I left. A few quizes and that was it.Enough for me.By the way we won one quiz.( bottle sekt ) Excursions. Maconnais & Beaujolais wine museum incl. wine tasting (63€) Good Beaune & Burgundy.(63) a must.Excelent City tour Lyon (35€) Good Avignon city walk & pope palace (35€) a must.Excelent. Arles City walk (26€) if you like Van Gogh,do it.Don't go to the roman teatre (world famous)there is nothing to see and the entrence cost you 9€ Imo a tourist trap. Nature Park Camargue & Saintes Maries de la Mer (42€) If you like to see a few "wild horses and wild bulls walking in an enclosed meadow"than this is your cup of tea,if not go to the zoo,and these"pink" flamengo's you hardly can see are not pink.Sainte Maries de la Mer is visited because nothing else to see.Even in SMdlM there is just one church and a few souvenirshops.I almost forgot there a lot of intrusive and aggressive gipsy who constantly try to sel you crap or predict your future.A pest. Save your money and stay away from this tour it"s nothing more than a 4.30h bus drive. The Ardèche Gorge ( 42€).If you have seen the Grand Canyon in the USA don't go,if not you'll see the little grand canyon.Up to you. Other items. Wifi, it was free for me, but did not used it,so no comment. Small gym. Prices of drinks. Open wines ( 0.2l )French house red white and rosé. 3.50€ Elsass edelzwicker ( white ) vin d'Alsace.4.70€ Beaujolais Pasquier des Vignes ( red ) 4.70€ Cotes de Provence rosé for 4.70€ House Sprankling Wine ( sekt )0.10l à 4.80€ House Champagne by the glass,10.50€ Bottle house spranking (0.75l )24.00€ Furst Metternich brut?? 26.00€ Geldermann Brut?? 29.00€ Duval leroy Champagne. 46.00€ Moet & C handon.68€ Classical Cocktails.5.90€ Tequilla sunrise. 6.50€ Fancy cocktails. 6.50€ Champagne cocktails. Mimosa. 4.30€ Kir Royal and others. 5.20€ Non alcoholi cocktails. 3.80€ Long Drinks. 5.40€ Gin Tonic Deluxe.6.50€ Beer.0.30L and 0.50l from 3.00 to 4.70€ Leffe.3.60€ Mineral water.0.25L or 8.50 oz 2.20€ 0.75 l or 25.40 oz à3.70€ Soft drinks 0.20L 6.8oz NO CANS!!! Coca cola,coke zero,sprite,fanta,tonic tonic bitter lemon,ginger ale. 2.40€ Tnic fevertree. 3.70€ Juices0.20l 6.80oz NOT fresh,orange,apple,gapefruit,tomato and pineapple.3.00€ Aperitifs. Martini red white and extra dry.3.10€ for 5cl or 1.70oz Pernod,sherry dry Tio Pepe, drysack Medium 3.70€ 1.70oz Port wh/r 1.70oz 4.00€ Vodka Gin Tequila 4.00cl 1.40oz from .00to 4.80€ Rum 4cl 1.40oz 4 to 4.20€ Spirits 4cl 1.40oz 4.00 to 4.70€ Liqueurs.4,00CL 1.40oz 4.00€ to 4.90€ ( Grand Marnier ) Cognac,Brandy & Calvados 1.4oz 4.00 to 5.70€ All cognacs are V.S.O.P. 8.20€ and 9.20€ for Martell American Whiskey,Cnadian Whisky,Scotch,Single Malt and Urish whiskey all 1.40oz From 4.20€ to 9.70€ for the Single Malt Macallan Highland 12 years/ Hot Drinks. Espresso 2.30€ coffee 2.60€ cappuccino 2.80€ hot choc 2.60€ tea 2.20€ Tips. They recomment 5 to 7€ ppd and they ensure you that the anonymous envelopes that you find in your cabin ( without a mark or number ) will be opened in the presence of the captain and divided into equal parts. No pyramid system.And they make it very clear your tip is an important part of their salaries. In general,price quality is in balance and i can recomment this companie for the Europeans and NOT steaklovers from the USA.But please at least for the Strauss Deck? I made my home work,and not with too many write errors. Have a nice cruise. Gilbert Read Less
Sail Date August 2017
First of all, the food was great at lunch and dinner. Breakfast was the same everyday. Dining room service was exceptional. Our room (Mozart Suite) was large enough with great windows. The air conditioning on the entire ship struggled when ... Read More
First of all, the food was great at lunch and dinner. Breakfast was the same everyday. Dining room service was exceptional. Our room (Mozart Suite) was large enough with great windows. The air conditioning on the entire ship struggled when temps got above 80 outside. The two twin beds pushed together were not connected (constantly pushing apart) and were very short. Not comfortable at all for someone 6'+. Overall, the ship looked run down compared to others we saw on the rivers. The top deck is under utilized. The itinerary had two good stops (Chalon sur Saone, and Avignon). The rest were weak. The excursions were very weak and since the average age of guests was 70+, they moved very slowly. The front desk and cruise director were not knowledgeable about the cities along the way. It was our first river cruise, it was relaxing and very scenic. We had perfect weather which allowed us to stay on top a lot. If it had been rainy weather this would have been a miserable week, stuck inside the ship. Stay longer in Lyon up front or on the back end as it was the best city of all. Read Less
Sail Date May 2015
We took two river cruises (back to back), the first week was with Amadeus Diamond and the second week with Amadeus Symphony. Upon disembarked from Diamond, we took a train from Paris to Lyon and noticed our IPAD was missing. Luckily we ... Read More
We took two river cruises (back to back), the first week was with Amadeus Diamond and the second week with Amadeus Symphony. Upon disembarked from Diamond, we took a train from Paris to Lyon and noticed our IPAD was missing. Luckily we had email contact and informed them that it's likely we left the IPAD in the Cabin. Check-in with Symphony was efficient and organized. While unpacking in Symphony, the cruise staff told us that they found our IPAD and had made arrangement sending to Lyon. This demonstrates their top-notch customer services. All in all we had a wonderful time throughout, the foods and services are second to none. Lyon old town is very beautiful - 2000-year-old city, designated as a UNESCO Heritage Site. Beanune and Burguny wine regions were the highlight of this trip. Avignon in Provence, is a historic Old Town. We strolled through the historic center and Palais des Papes. We also joined the excursion to Pont du Gard - very impressive architectural structure built sometime in the 1st century by Romans. Read Less
Sail Date April 2015
This was a very pleasant week cruising up and down-river from Lyon on a riverboat which could hold 140 passengers but carried only about 50 during the week. This made the public areas such as the lounge and the dining room less than ... Read More
This was a very pleasant week cruising up and down-river from Lyon on a riverboat which could hold 140 passengers but carried only about 50 during the week. This made the public areas such as the lounge and the dining room less than half-full, resulting in better service and more enjoyable surroundings, and allowing getting on and off the boat and shore excursions to be less crowded and hectic. The boat is not as fancy as some I have seen, nor does it need to be. The cabin was very comfortable and everything worked fine. I should note that I was on the bottom deck, and one could notice the noise going through the water, and at night going through the many locks there were a number of bumps and thumps. I was sorry that I could not lie on my bed and watch the world go by through my large window as it was at a higher level. There was a sun deck where one could sit and enjoy the passing scenery, but it was often closed as the boat went under so many low bridges; in fact, during the week there was only one afternoon where I was able to take advantage of the sun deck. The food on the boat was much better than I had expected, mainly French cuisine, but with some other options, especially pasta options. Dinner was a leisurely 5-6 course served affair with complimentary wine and beer (the same house wine all week) served at one sitting at 7:30 or so. The menu, while slightly limited, was quite sufficient with the exception of usually no dinner salad offered. Lunch was served either in the dining room or in the lounge. In the dining room there was a buffet with soup and a great selection of salads and a couple of beginners and desserts, and then you ordered and they brought the main course. In the lounge (with luncheon piano playing) there was a buffet with a limited selection of salad makings, soup, and a couple of hot dishes. Wine at lunch was not complimentary. The ship had one Provincial Buffet lunch in the lounge that was superb with free wine. It included local specialties of mussels, sausage, cheese, and French desserts. They also served a nightly snack every night. There were two receptions with champagne and snacks. Entertainment on the boat consisted of a musical couple. He played piano, flute and accordion; she sang and played the violin. They were really quite good and very entertaining and there was nightly dancing and a couple of trivia-type contests. If you told the piano player you liked a particular song (in my case "Lily Marlene" that became your theme song and you heard it every time you came into the lounge. There were some great shore excursions, usually one in the morning and one in the afternoon, timed so that you were on the boat for lunch, which was never included in the excursions. Trips included scenic rides in the countryside and to quaint villages or historic chateaux or wine tastings as well as guided city walks. Private radio listening devices were provided. Transportation by comfortable bus was provided. I felt that the excursions were good, but slightly overpriced by perhaps 20%, especially since usually no food or drink was provided except at one wine tasting. The city walking tours were not really necessary as the ship provided a local map for personal touring. The ship did have a workout room with two machines and a hair-dresser salon and a small shop selling souvenir items. Everything on the boat was great until the final day. I do not fault the boat for arriving back to Lyon delayed by a number of hours due to lock traffic, and they took action to offload most of the passengers earlier in the morning along the way so they could take a bus to the airport for their flights. However, when we arrived at the dock in Lyon there were nine persons with baggage waiting in the entryway to get off via the one narrow brow (gangway). For some reason, the hotel manager went on the dock and started loading on the baggage of, and two dozen embarking passengers, causing confusion and overcrowding in the small entryway. When I suggested that they should let people off first, he brusquely said, "well come on then." Nobody helped me with my bag, so as I trundled it off the boat and went by him he studiously ignored me. Perhaps this is another example of when you leave a cruise they ignore you as they are too busy getting ready for new guests who have not already tipped them. Except for this one sour note, the service and friendliness of the crew and staff was outstanding the entire week. I booked this particular boat/line primarily due to the excellent rate and low single supplement and was completely satisfied with everything. The other similar cruises I had looked at charged a much higher single supplement on a base fare some 30-40% higher.   Read Less
Sail Date April 2014
We booked this trip and it included three nights in Paris and a train ticket to Lyon to board the ship. We have taken 15+ ocean cruises, but this was only our second river cruise. Cabin assignments were not made until we were on the ship! ... Read More
We booked this trip and it included three nights in Paris and a train ticket to Lyon to board the ship. We have taken 15+ ocean cruises, but this was only our second river cruise. Cabin assignments were not made until we were on the ship! Everyone was welcomed and then assigned a cabin. The crew were great! The cabin was satisfactory, a little "dated" and sparse, but very clean. We were on the middle deck and had a large window that opened. The beds were comfortable and there was plenty of storage space. Meals were fine; there was lots of variety at breakfast and they would make eggs to order if you asked. There was not much of a selection at lunch, but you could order a hamburger and fries if you did not like the daily offering. At dinner, there were just two choices of entree. The soups were excellent, and the salads and desserts were good. Red and white wines were served with lunch and dinner, but if you wanted a soft drink, you had to buy one. The ship docked quite near town so it was an easy walk. We took an optional excusion everyday. They were all interesting EXCEPT for the Carmague Nature Preserve. That was a waste of time and money! If you want to see the Carmague wild animals, you need to walk the paths, not ride by in a bus on the highway! Read Less
Sail Date August 2013
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