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2 AmaWaterways Family Cruise Reviews

After 5 spectacular river cruises with a rival company I took a chance on AMA based on their superior reviews, big mistake. The water level was too low to do our original itinerary (not AMA's fault) but the substitutions they made ... Read More
After 5 spectacular river cruises with a rival company I took a chance on AMA based on their superior reviews, big mistake. The water level was too low to do our original itinerary (not AMA's fault) but the substitutions they made were ridiculous and certainly not comparable to what we booked and paid for. To date, no compensation or consideration has been offered. But besides the bugled itinerary there was a lot of problems that were not related to water level. The "light lunches" and "late night snacks" were the same three sandwich combinations every day...salmon, tomato-cheese or peanut butter and jelly. Really! There are no food options offered outside of designated meal and "snack" times. Cabin interiors were a bit worn but adequate. The desk staff seemed overwhelmed and quite frazzled. The entertainment was basic at best. The over-all staff attitude seemed to be one of simply herding people about rather than one of service and a few were border-line rude. I will never sail AMA again. Read Less
Sail Date November 2018
This was our 10th cruise, first on Amawaterways and last river cruise for sure. We boarded the bus from Siem Reap to the ship on a 7 hour bus ride. We made 2 stops along the way for restroom breaks and to stretch your legs. The tour guide ... Read More
This was our 10th cruise, first on Amawaterways and last river cruise for sure. We boarded the bus from Siem Reap to the ship on a 7 hour bus ride. We made 2 stops along the way for restroom breaks and to stretch your legs. The tour guide stated to us that only a few cruises a year actually depart from Siem Reap so expect to be on the long bus ride to the ship. We booked the entire land portion on our own and some what mimicked the cruise lines itinerary. We stayed 5 nights in Hanoi's Old Quarter (Highly recommend) and a 3 day 2 night Halong Bay cruise on Signature Halong Cruises (Top notch experience). The AmaDara is a brand new ship in 2015 and is spacious and comfortable. What set us off from the very beginning and put a bad taste in our mouths was after we checked in and received our keys to our room we approached our cabin watching the "Hotel Manager" giving 4 other passengers a tour of our cabin while our luggage is in plain view inside the room. I asked him why he was allowing people in our cabin and he a stumbled for answers and said "He thought the room was vacant." We booked our cruise 15 months in advance, it was never vacant. Again our luggage is clearly visible in the room. I said to him "You should have pulled the door shut and never allowed them to enter." OUR TRUST WAS IMMEDIATELY BROKEN WITH THIS COMPANY. He then stated that "The door was left opened by the porters so I allowed them to take a "peek"." I said "Really? Our bags are in the room. You should have pulled the door shut." Now they are climbing over our luggage laughing on the way out and said "Thanks for the tour." I say to him "Are you serious?' and he looked at us in disgust and asked us "If there was a problem" I knew then he was a lost cause and an embarrassment to his company. 5 days later he has someone place a bottle of wine with a card apologizing for the misunderstanding on embarkation day. There was never a misunderstanding. Activities onboard include a swimming pool, small gym, eating, and sleeping. Horrible to no WIFI. The food and service by the dining and cabin stewards were amazing. So gracious and always readily available to assist you in any way. Very genuine kind hearted individuals. Port and Shore Excursions were poor and thoughtless. You will hurry through to see floating villages and markets galore. They all look the same with no real time to explore during the short port time. Usually under 2 hours and then they herd you back onboard for lunch and then sit in the middle of the river with no way off to continue to explore. Entertainment onboard consisted of an Apsara Dance performance by local children which I have to say was impressive, a crew talent show which was fun to see the crew relax and have some fun, and a tropical fruit tasting at the end of the cruise to use any left over fruits that were not consumed in the prior 6 days. Disembarkation was a breeze and a 2 1/2 hour bus ride for the port to Ho Chi Minh City. My personal summary of this cruise is not a favorable one. This particular itinerary is weak and is designed for the inexperienced traveler who needs to take baby steps along the way and lives a sedentary lifestyle. If you really want to see Vietnam and Cambodia which I highly recommend, stay in nice hotels along the way and see more and do more for far less money. We wanted to get off half way through and just take a cab to HCMC. Good Luck! Read Less
Sail Date October 2015
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