9 Helpful Votes
Sail Date: September 2018
Cruised Sept 23-30 Chose this cruise because it was my first time on Allure and the dates really worked for my schedule. The service model on this ship is broken and they could really use a week off to retrain everyone (not going to ... Read More
Cruised Sept 23-30 Chose this cruise because it was my first time on Allure and the dates really worked for my schedule. The service model on this ship is broken and they could really use a week off to retrain everyone (not going to happen). I tried to write my experience in 3 categories. NEGATIVES 1. Upselling is out of control. Once you step foot on the ship you're being up-sold if you take a spa treatment, sit in the main dining room (while you're eating) or just going to get a drink. I understand being hustled in the various ports of calls because in most cases we are dealing with people who see us as well off compared to their circumstances, but the hustling aboard the ship to enrich an already wealthy corporation that I have already paid thousands to have a relaxing time, is offensive. 2. Took me a few days to realize that the bar folks did not need to present a white ticket for each drink and that this was a cheap ploy to get an "additional tip". This practice was pervasive. We had full drink packages and based on our sea pass cards the waiters knew that. Every drink includes a tip but the ticket has a space for "Additional Tip"????? I guess this is RCCL way of trying to make the tipping process transactional instead of tipping at the end of the cruise. I made a point of tipping at the end of the cruise the three people who did not present these tickets. 3. Some of the folks in the food and beverage service could really use some training on how to relate to guest and just good table manners. This was so pervasive I have to conclude that it is a lack of training issue POSITIVES 1. Pool life guards were very attentive and watchful during EVERY shift. This did not vary from person to person. It was consistent. 2. Room Steward was friendly and cleaned my room like magic. He cleaned twice per day without ever knocking on the door. It just happened. 3. Getting on and off the ship was relatively painless Read Less
Allure of the Seas Ratings
Category Editor Member
Cabins 5.0 4.4
Dining 5.0 4.1
Entertainment 5.0 4.5
Public Rooms 5.0 4.5
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Shore Excursion 4.0 3.9
Enrichment 4.0 4.0
Service 5.0 4.4
Value For Money 4.0 4.0
Rates 5.0 3.9

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